Dreams Jade Resort & Spa - All Inclusive
US$306
/ night
Avg. for November
Prices for Dreams Jade Resort & Spa - All Inclusive
Select dates to see prices and availability
US$306
/ night
Avg. for November
Monthly average prices
Nightly prices at Dreams Jade Resort & Spa - All Inclusive average US$208 in the cheapest month (September) and US$618 in the most expensive month (April), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$394 |
| February | US$424 |
| March | US$382 |
| April | US$618 |
| May | US$289 |
| June | US$234 |
| July | US$250 |
| August | US$220 |
| September | US$208 |
| October | US$240 |
| November | US$306 |
| December | US$414 |
J
F
M
A
M
J
J
A
S
O
Nov · US$306
N
D
Most expensive: April (~US$618)
Cheapest: September (~US$208)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach.
Business amenities
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Limited parking is available onsite.
Dining
Grab a bite to eat at Carnival Buffet, a beachfront restaurant which features an ocean view. You can also stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is included.
Rooms
Make yourself at home in one of the 550 guestrooms featuring free minibar items. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets.
Location
When you stay at Dreams Jade Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the waterfront, within a 15-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach.
What's nearby
Puerto Morelos Artists’ Cooperative(1.9 Miles)
San Jose Catholic Parish(1.9 Miles)
Puerto Morelos Town Square(1.9 Miles)
Ojo de Agua Beach(1.9 Miles)
Faro Inclinado(1.9 Miles)
Puerto Morelos Beach(3.7 Miles)
Monumento Ruta de los Cenotes(3.9 Miles)
Sanctuary of Hope and Time Capsule(4.5 Miles)
Jungle Spa(4.6 Miles)
Dr. Alfredo Barrera Marin Botanical Garden(4.6 Miles)
Petempich Bay(9.7 Miles)
Playa Paraiso Golf Course(10.8 Miles)
Cirque du Soleil Boutique at Vidanta Riviera Maya(10.9 Miles)
El Rey Polo Country Club(11.1 Miles)
Nicklaus Design Golf Course(11.2 Miles)
Cancun Intl. Airport (CUN)(18.5 Miles)
Cozumel Intl. Airport (CZM)(43.2 Miles)
Tulum Intl. Airport (TQO)(88.5 Miles)
Parking
Restaurant
Swimming pool
Room service
Valet parking
Dry cleaning
Location
Manzana 20 Lote 1-1 Unidad 26 Region 3, Puerto Morelos, Quintana Roo, Mexico
Puerto Morelos Artists’ Cooperative (1.9 Miles)
San Jose Catholic Parish (1.9 Miles)
Puerto Morelos Town Square (1.9 Miles)
Ojo de Agua Beach (1.9 Miles)
Faro Inclinado (1.9 Miles)
Puerto Morelos Beach (3.7 Miles)
Room options
6
Preferred Club Suite Ocean View Double
Room details
2 Double Beds
Sleeps 3
765 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
6
Junior Suite Ocean Front King
Room details
1 Extra-Large Double Bed
Sleeps 2
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
8
Preferred Club Suite Ocean Front Double
Room details
2 Double Beds
Sleeps 3
765 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
8
Preferred Club Suite Ocean Front King
Room details
1 Extra-Large Double Bed
Sleeps 2
765 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
5
Junior Suite Ocean View Double
Room details
2 Double Beds
Sleeps 3
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
6
Junior Suite Ocean Front Double
Room details
2 Double Beds
Sleeps 3
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
9
Preferred Club Governor Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
1087 ft²
Balcony or TerraceSeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
6
Family Suite
Room details
1 Extra-Large Double Bed
and 2 Double Beds
Sleeps 4
1400 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
6
Junior Suite King
Room details
1 Extra-Large Double Bed
Sleeps 2
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
6
Junior Suite Double
Room details
2 Double Beds
Sleeps 3
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
5
Preferred Club Junior Suite Tropical View King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
5
Junior Suite Ocean View King
Room details
1 Extra-Large Double Bed
Sleeps 2
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
6
Preferred Club Suite Ocean View King
Room details
1 Extra-Large Double Bed
Sleeps 2
765 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
6
Preferred Club Junior Suite Tropical View Double Beds
Room details
2 Double Beds
Sleeps 3
700 ft²
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Dreams Jade Resort & Spa - All Inclusive
8
Very good
Based on 1,169 verified reviews
Who stays here?
Business
1%
Couple
42%
Family
37%
Group
16%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
Across many reviews of Dreams Jade Resort & Spa - All Inclusive, guests consistently praise the friendly, hard‑working staff, clean pools, and family‑friendly atmosphere, while feedback is mixed on food quality, room upkeep, and the seaweed‑affected, sometimes rocky beach.
Read moreWas this helpful?
What guests think
Across many reviews of Dreams Jade Resort & Spa - All Inclusive, guests consistently praise the friendly, hard‑working staff, clean pools, and family‑friendly atmosphere, while feedback is mixed on food quality, room upkeep, and the seaweed‑affected, sometimes rocky beach.
Many appreciate varied activities and nightly shows, plus the Preferred Club’s adults‑only pool and lounge. Common downsides include pushy vacation club sales, occasional restaurant closures or long waits, and too few loungers during busy periods. Rooms are generally spacious but some feel dated, with intermittent AC or maintenance issues reported. Expect a well‑run, pool‑focused stay more than a classic swimmable‑beach escape.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Multiple clean pools, including a quieter Preferred adults‑only area, plus lively daily entertainment and a well‑reviewed spa stand out. Downsides mentioned are limited loungers at peak times, some early bar or venue closures, and a beach often affected by seaweed and rocks.
Related guest reviews
8
Angela
25 Jul 2024
·
Stayed 4 nights
Resort was nice. Really liked the adult only pool. I did not enjoy waiting in line in the humid weather for restaurants.
Resort was nice. Really liked the adult only pool. I did not enjoy waiting in line in the humid weather for restaurants.
10
Frank
31 Aug 2025
·
Stayed 4 nights
Beautiful resort, stayed in the Preferred Club which offered an adults only infinity pool, swim up bar, and top shelf liquor at the Preferred lounge. Check in and check out as a Preferred member was such a breeze. All the staff were amazing, always asking if we needed anything and bringing our drinks to our pool chairs. The buffet was small but there was always something for us to eat to our liking. The restaurants were also great- we had Italian and Mexican which were really good. The Teppanyaki dinner at Spice was also great, but note that you can’t order other things off the menu if you do Teppanyaki like sushi or apps. Our room was beautiful with a large balcony with a jacuzzi, and a separate living area. Overall, a great stay, would definitely come back here again!
Beautiful resort, stayed in the Preferred Club which offered an adults only infinity pool, swim up bar, and top shelf liquor at the Preferred lounge. Check in and check out as a Preferred member was such a breeze. All the staff were amazing, always asking if we needed anything and bringing our drinks to our pool chairs. The buffet was small but there was always something for us to eat to our liking. The restaurants were also great- we had Italian and Mexican which were really good. The Teppanyaki dinner at Spice was also great, but note that you can’t order other things off the menu if you do Teppanyaki like sushi or apps. Our room was beautiful with a large balcony with a jacuzzi, and a separate living area. Overall, a great stay, would definitely come back here again!
8
Kevin William
8 Nov 2025
·
Stayed 8 nights
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
8
Jenalee
9 Mar 2025
·
Stayed 7 nights
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
8
Jacky
26 Oct 2025
·
Stayed 6 nights
Pool was great. Super clean and lots of chairs and umbrellas to sit. Shortage of towels several times during the stay
Pool was great. Super clean and lots of chairs and umbrellas to sit. Shortage of towels several times during the stay
8
Mauro A
13 Oct 2025
·
Stayed 7 nights
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
10
Richard
27 Apr 2025
·
Stayed 8 nights
Love Dreams Jade for its very welcoming and hardworking staff, close proximity to the airport and many tourist hot spots, quality dining and beverage/bar options and ability to eat in any restaurant without having to book in advance (except for Teppanyaki at Spice), excellent onsite and offsite activities for all ages, hotel safety and cleanliness, its quiet location outside the hustle and bustle of Cancun, beautiful pool areas and beach and never having a problem to find chairs, ability to relax without being hassled by vendors, beautiful hotel design and smaller intimate hotel feeling with access to everything you could ever need! We are longtime Hyatt members and have visited several Dreams locations in the Caribbean. We strongly recommend Dreams Jade if you’re looking for a perfect family, friends, or couples vacation, or to celebrate a special occasion or wedding! Thank you Dreams Jade for a lifetime of fun memories and making us feel just like family!!
Love Dreams Jade for its very welcoming and hardworking staff, close proximity to the airport and many tourist hot spots, quality dining and beverage/bar options and ability to eat in any restaurant without having to book in advance (except for Teppanyaki at Spice), excellent onsite and offsite activities for all ages, hotel safety and cleanliness, its quiet location outside the hustle and bustle of Cancun, beautiful pool areas and beach and never having a problem to find chairs, ability to relax without being hassled by vendors, beautiful hotel design and smaller intimate hotel feeling with access to everything you could ever need! We are longtime Hyatt members and have visited several Dreams locations in the Caribbean. We strongly recommend Dreams Jade if you’re looking for a perfect family, friends, or couples vacation, or to celebrate a special occasion or wedding! Thank you Dreams Jade for a lifetime of fun memories and making us feel just like family!!
10
Zoheb
11 Oct 2025
·
Stayed 3 nights
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
10
Christopher
5 Jul 2025
·
Stayed 4 nights
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
10
Debbie
24 Jun 2025
·
Stayed 5 nights
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests found the property and rooms clean and well maintained. However, some report musty odors, occasional dirty rooms, and visible wear or maintenance issues.
Related guest reviews
6
Javier
25 Jul 2024
·
Stayed 7 nights
The rooms smell of moisture and need to improve the cleanliness of the rooms.
The rooms smell of moisture and need to improve the cleanliness of the rooms.
6
Alina
29 Jun 2025
·
Stayed 5 nights
Pros: Friendly staff and lots of activities! Beautiful landscaping and delicious food at the hibachi restaurant. Cons: cleanliness of the pool and the room bathrooms (rooms overall are outdated), and the food at the Mexican restaurant was below average, the mattress and pillows were quite uncomfortable.
Pros: Friendly staff and lots of activities! Beautiful landscaping and delicious food at the hibachi restaurant. Cons: cleanliness of the pool and the room bathrooms (rooms overall are outdated), and the food at the Mexican restaurant was below average, the mattress and pillows were quite uncomfortable.
10
Amol
9 Nov 2025
·
Stayed 5 nights
Spotless, lots of activities, family friendly,good food
Spotless, lots of activities, family friendly,good food
6
John
30 Oct 2025
·
Stayed 4 nights
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
10
Gonzalo
5 Nov 2025
·
Stayed 4 nights
Very clean,,staff happy and friendly, food exelent
Very clean,,staff happy and friendly, food exelent
10
Karen
13 Oct 2025
·
Stayed 5 nights
Clean room
Clean room
8
Melodee
4 Feb 2025
·
Stayed 7 nights
All staff very pleasant except in buffet. Cleanliness good, we had small flies in our room entire time, even after a thorough deep clean. Front desk said it is that time of year for them,
All staff very pleasant except in buffet. Cleanliness good, we had small flies in our room entire time, even after a thorough deep clean. Front desk said it is that time of year for them,
10
Zoheb
11 Oct 2025
·
Stayed 3 nights
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
10
Christopher
5 Jul 2025
·
Stayed 4 nights
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
4
Genci
6 Aug 2025
·
Stayed 10 nights
The staff were very friendly. The property was very old and the area smelled. We had 4 rooms and all had problems. Sewer smell, bathroom won’t flush, AC broke, ceiling leaked water. 4 out of 8 people got food poisoned. Very limited seafood. Food was cheap quality. Orange juice and milk tested nothing like orange or milk. Restaurants were a big disappointment. Overall I can only give 2 stars for the staff that was helpful. Other than that was a waste of money and time.
The staff were very friendly. The property was very old and the area smelled. We had 4 rooms and all had problems. Sewer smell, bathroom won’t flush, AC broke, ceiling leaked water. 4 out of 8 people got food poisoned. Very limited seafood. Food was cheap quality. Orange juice and milk tested nothing like orange or milk. Restaurants were a big disappointment. Overall I can only give 2 stars for the staff that was helpful. Other than that was a waste of money and time.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable, many with large balconies and jacuzzis, but decor shows age and some report AC issues, event noise, leaks, or ocean‑view mislabeling. A few mention weak Wi‑Fi or elevator outages.
Related guest reviews
6
Grisel Maria
27 Sept 2025
·
Stayed 5 nights
The room was clean daily which is a big plus. Unfortunately, there wasn’t anything to do in the resort. There weren’t many options for food and many restaurants were closed. The beach view room I was in was a tease. By “ocean view” it was if you looked over the balcony to see the corner of the oceanfront. The jacuzzi was dirty and nothing like the pictures online.
The room was clean daily which is a big plus. Unfortunately, there wasn’t anything to do in the resort. There weren’t many options for food and many restaurants were closed. The beach view room I was in was a tease. By “ocean view” it was if you looked over the balcony to see the corner of the oceanfront. The jacuzzi was dirty and nothing like the pictures online.
8
Kevin William
8 Nov 2025
·
Stayed 8 nights
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
10
Zack
24 Jun 2025
·
Stayed 4 nights
Stay time: June 16-22 ROOM; Booked this all inclusive resort for myself and my girlfriend for our one year anniversary. We were very happy with the room situation (preferred king room with ocean view). Room layout included a large living room section, with a king bed and plenty of room to move around. There was a large balcony with a jacuzzi which we did not get the chance to use. Would highly recommend this room to a couple who values each others space (had our own seperate closets and sinks, with a safe). Bidet is also included in the seperate toilet / bathroom section of the room with its own sink. Room came complete with a mini fridge that was stocked with 4 Dos Equis’s every day, two bottles of water, as well as regular and Diet Coke. You can always request more from room service. The preferred section of the resort is adults only and has access to premium alcohol (only one bar in the lounge area, indoors) as well as a seperate pool area from the family side, along with private beach access also seperate from the family side. RESORT EXPERIENCE: Despite being a adults only + family resort, the family side was a ton of fun with activities and events happening every day with specific areas for younger kids to participate in day care and teenagers to play games like ping pong, video games and pool. The family aspect did not inhibit our experience whatsoever and most parents with kids were very fun. If anything it made the experience even more enjoyable.
Stay time: June 16-22 ROOM; Booked this all inclusive resort for myself and my girlfriend for our one year anniversary. We were very happy with the room situation (preferred king room with ocean view). Room layout included a large living room section, with a king bed and plenty of room to move around. There was a large balcony with a jacuzzi which we did not get the chance to use. Would highly recommend this room to a couple who values each others space (had our own seperate closets and sinks, with a safe). Bidet is also included in the seperate toilet / bathroom section of the room with its own sink. Room came complete with a mini fridge that was stocked with 4 Dos Equis’s every day, two bottles of water, as well as regular and Diet Coke. You can always request more from room service. The preferred section of the resort is adults only and has access to premium alcohol (only one bar in the lounge area, indoors) as well as a seperate pool area from the family side, along with private beach access also seperate from the family side. RESORT EXPERIENCE: Despite being a adults only + family resort, the family side was a ton of fun with activities and events happening every day with specific areas for younger kids to participate in day care and teenagers to play games like ping pong, video games and pool. The family aspect did not inhibit our experience whatsoever and most parents with kids were very fun. If anything it made the experience even more enjoyable.
8
Matthew
4 Oct 2025
·
Stayed 7 nights
Property was a little older but clean. Our cleaning service was amazing! Only thing I didn’t like about the room was the fact that our balcony hot tub took over 45/1hour to fill up. I’d booked an ocean front suite and I’d honestly recommend going for the ocean view so that you can see the resort and the ocean which is a much more pleasant view in my opinion due to how small the beach is and it’s filled with seaweed. Beach was very seaweed filled. We got 3 of 7 days to use the beach for part of the day. Pool was great! Food was great for dinner but room service was very mediocre. The breakfast buffet was decent but the selection wasn’t rotated much at all except for one little line that had bacon only some mornings. Very packed and a lot of people reserve pool chairs before they get down there and leaves slim pickings if any, don’t get down there any later than 10:00 am. Overall 4 out of 5 stars. I’ve stayed ate secrets maroma, and Hyatt ziva Cancun which are both part of the same collection. We enjoyed this resort as a family but I don’t see us ever returning. If your an all inclusive person than this is a decent place to start off but I wouldn’t recommend it if you’ve been to other property’s that may have been more expensive or higher rated because it can get kind of disappointing.
Property was a little older but clean. Our cleaning service was amazing! Only thing I didn’t like about the room was the fact that our balcony hot tub took over 45/1hour to fill up. I’d booked an ocean front suite and I’d honestly recommend going for the ocean view so that you can see the resort and the ocean which is a much more pleasant view in my opinion due to how small the beach is and it’s filled with seaweed. Beach was very seaweed filled. We got 3 of 7 days to use the beach for part of the day. Pool was great! Food was great for dinner but room service was very mediocre. The breakfast buffet was decent but the selection wasn’t rotated much at all except for one little line that had bacon only some mornings. Very packed and a lot of people reserve pool chairs before they get down there and leaves slim pickings if any, don’t get down there any later than 10:00 am. Overall 4 out of 5 stars. I’ve stayed ate secrets maroma, and Hyatt ziva Cancun which are both part of the same collection. We enjoyed this resort as a family but I don’t see us ever returning. If your an all inclusive person than this is a decent place to start off but I wouldn’t recommend it if you’ve been to other property’s that may have been more expensive or higher rated because it can get kind of disappointing.
6
William
27 Jun 2025
·
Stayed 4 nights
Dreams Jade is really showing it's age. The balcony on our Preferred Club Ocean Front room the tiles were loose and coming up. No more glass of champaign when you arrive. Time to start looking for a new resort!
Dreams Jade is really showing it's age. The balcony on our Preferred Club Ocean Front room the tiles were loose and coming up. No more glass of champaign when you arrive. Time to start looking for a new resort!
8
tom michael
7 Jul 2025
·
Stayed 6 nights
Very friendly staff. Good food. Could not use the beach as it was completley covered in seagrass. We had a water leak through the roof and part of the ceiling came down. Staff were very accommodating especially Ernesto. Very thankful for him.
Very friendly staff. Good food. Could not use the beach as it was completley covered in seagrass. We had a water leak through the roof and part of the ceiling came down. Staff were very accommodating especially Ernesto. Very thankful for him.
6
ola
9 Aug 2025
·
Stayed 4 nights
Every thing is good except the elevator not working for two days and I am in 4 floor and made two tickets without any response otherwise everything was good
Every thing is good except the elevator not working for two days and I am in 4 floor and made two tickets without any response otherwise everything was good
6
John
30 Oct 2025
·
Stayed 4 nights
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
8
Carol
18 Nov 2025
·
Stayed 7 nights
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
8
Connie
20 Sept 2025
·
Stayed 7 nights
The staff here are so super nice and helpful. The buffet was always very good with plenty of options. Would have loved to had water aerobics every day. Our room was very nice but air conditioning was not as cold as we would have liked. I booked ocean view room but it was definitely a garden view. We could not see the ocean. The spa was wonderful we enjoyed a massage and hydro therapy. All in all this resort was wonderful and would definitely recommend.
The staff here are so super nice and helpful. The buffet was always very good with plenty of options. Would have loved to had water aerobics every day. Our room was very nice but air conditioning was not as cold as we would have liked. I booked ocean view room but it was definitely a garden view. We could not see the ocean. The spa was wonderful we enjoyed a massage and hydro therapy. All in all this resort was wonderful and would definitely recommend.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, attentive, and hard‑working, with many shout‑outs to waitstaff and Preferred Club concierges; check‑ins are often smooth. Negatives include pushy vacation‑club sales, occasional rudeness or slow restaurant or room service, and uneven issue resolution.
Related guest reviews
6
Edward
29 Jul 2025
·
Stayed 2 nights
I liked the vibe and friendliness of the staff in the VIP area and pool area like from Oscar and Ivan. I did NOT like the fact that someone went through our room while we were out and took both of our cell phone chargers.
I liked the vibe and friendliness of the staff in the VIP area and pool area like from Oscar and Ivan. I did NOT like the fact that someone went through our room while we were out and took both of our cell phone chargers.
10
Alejandro
15 Sept 2025
·
Stayed 9 nights
The service of the staff is just outstanding. You can see the Director of the Hotel at the restaurants supervising everything, but across the property. All the people are really great, at the bar, the pool, towels, concierge. ALL OF THEM, at the restaurants. Miss Fernanda at the restaurants, Erwing, Emiliano and Karina in Carnival, Jose at CIN CIN, all, Ivan at the entrance, all are giving the extra mile
The service of the staff is just outstanding. You can see the Director of the Hotel at the restaurants supervising everything, but across the property. All the people are really great, at the bar, the pool, towels, concierge. ALL OF THEM, at the restaurants. Miss Fernanda at the restaurants, Erwing, Emiliano and Karina in Carnival, Jose at CIN CIN, all, Ivan at the entrance, all are giving the extra mile
10
Maria
26 Jul 2025
·
Stayed 6 nights
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
10
Liana
10 Jul 2024
·
Stayed 3 nights
The customer service was great. We had issues and they were able to change our rooms and fix our issues. They were very attentive and very welcoming. We booked a preferred room and it was worth it. Our VIP concierge Maureen was excellent! She was informative and made us feel like family. We would highly recommend. See you soon Dreams!
The customer service was great. We had issues and they were able to change our rooms and fix our issues. They were very attentive and very welcoming. We booked a preferred room and it was worth it. Our VIP concierge Maureen was excellent! She was informative and made us feel like family. We would highly recommend. See you soon Dreams!
6
Firelei
12 Sept 2025
·
Stayed 7 nights
Do not give me two words to describe what I did not like and a whole paragraph to write what I liked. Here is what I didn't like...... the smell of mold in the rooms, the restaurants and bars close most of the time due to weddings or other events. The bar near the beach was closed on Friday, Saturday, Sunday and Monday!! The food was exactly like airplane food in premium economy, not even business class. The beach was full of seaweed and smell like so everywhere, Nor a good experience. The staff was great though!
Do not give me two words to describe what I did not like and a whole paragraph to write what I liked. Here is what I didn't like...... the smell of mold in the rooms, the restaurants and bars close most of the time due to weddings or other events. The bar near the beach was closed on Friday, Saturday, Sunday and Monday!! The food was exactly like airplane food in premium economy, not even business class. The beach was full of seaweed and smell like so everywhere, Nor a good experience. The staff was great though!
10
Dwayne
13 Oct 2025
·
Stayed 8 nights
We love the staff most of all. Lourdes, Edwin, Jesus, Emiliano, Jonathan and Raul in the breakfast time are all wonderful. They just make our vacation every time. We can’t wait to go back soon.
We love the staff most of all. Lourdes, Edwin, Jesus, Emiliano, Jonathan and Raul in the breakfast time are all wonderful. They just make our vacation every time. We can’t wait to go back soon.
4
Joelle
25 Apr 2025
·
Stayed 3 nights
Becareful i booked a spa for my 1st day, as soon as i got in they sent me to a time share trap who promised me credits to sit through a 90 min session, and rescheduled my spa day.They went over to 2 hours and 15 minutes, and they tried to keep my Id to keep ne there longer.When i decided to leave without my ID they got were not happy to have to find me to bring it to me.This 2 hour plus workshop in turn messed up my schedule fpr the spa,which i ended up missing and they charged me for it right before i was checking out.Will never stay here again.The staff is in on the scam BEWARE....too bad too because other than that i enjoyed myself
Becareful i booked a spa for my 1st day, as soon as i got in they sent me to a time share trap who promised me credits to sit through a 90 min session, and rescheduled my spa day.They went over to 2 hours and 15 minutes, and they tried to keep my Id to keep ne there longer.When i decided to leave without my ID they got were not happy to have to find me to bring it to me.This 2 hour plus workshop in turn messed up my schedule fpr the spa,which i ended up missing and they charged me for it right before i was checking out.Will never stay here again.The staff is in on the scam BEWARE....too bad too because other than that i enjoyed myself
6
Shuai
23 Oct 2025
·
Stayed 7 nights
I would say overall the resort is well maintained. Rooms and other facilities are good. Entertainment team was doing a great job.. House keeper was ok as they do not have a consistent standard of service the room. Most staff are well trained and friendly Except one. I would recommend that Food and Beverage department needs more improvement. Just a Day before we check out, our family of 7 were lined up for 45-50 minutes for the Italian restaurant for our last dinner. The hostess was really rude as she said we did not wear proper shoes. We all have close toe shoes which I believe it’s a common practice for the resort dinner restaurant as the dress code. As we were talking, two other guests with sandals were walking out of the restaurant. I invited her to see it and she got really mad afterwards and told us to go away as we did not meet the hotel policies. WOW, we were speechless and didn’t even expect that type of behaviour from a 5 star hotel staff. I went to file a complaint and talked to her line manager but he didn’t do anything. I don’t quite understand that this resort close some of their restaurants for dinner. There are 6 restaurants in the resort but typically we can only have 3-4 open. Overall, not a great experience but I would say most staff works really hard to make us enjoy our vacation.
I would say overall the resort is well maintained. Rooms and other facilities are good. Entertainment team was doing a great job.. House keeper was ok as they do not have a consistent standard of service the room. Most staff are well trained and friendly Except one. I would recommend that Food and Beverage department needs more improvement. Just a Day before we check out, our family of 7 were lined up for 45-50 minutes for the Italian restaurant for our last dinner. The hostess was really rude as she said we did not wear proper shoes. We all have close toe shoes which I believe it’s a common practice for the resort dinner restaurant as the dress code. As we were talking, two other guests with sandals were walking out of the restaurant. I invited her to see it and she got really mad afterwards and told us to go away as we did not meet the hotel policies. WOW, we were speechless and didn’t even expect that type of behaviour from a 5 star hotel staff. I went to file a complaint and talked to her line manager but he didn’t do anything. I don’t quite understand that this resort close some of their restaurants for dinner. There are 6 restaurants in the resort but typically we can only have 3-4 open. Overall, not a great experience but I would say most staff works really hard to make us enjoy our vacation.
8
Carol
18 Nov 2025
·
Stayed 7 nights
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
10
Debbie
24 Jun 2025
·
Stayed 5 nights
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Quiet setting near Puerto Morelos and away from Cancun’s Hotel Zone, with a compact, walkable layout. Several note a bumpy access road and costlier or longer trips for off‑site activities; about a 20‑minute airport transfer is cited.
Related guest reviews
10
Amber
14 May 2025
·
Stayed 5 nights
Great property , will stay here again , staff was fabulous , rooms clean and great location , 20 min from airport
Great property , will stay here again , staff was fabulous , rooms clean and great location , 20 min from airport
8
kassandra
5 Sept 2024
·
Stayed 3 nights
The location was great for a quick weekend trip. It was not that close to any of the major cities (ie tulum, cancun), so the short bike-ride tour to downtown punto morales that the resort offered was such a nice touch to get explore the surrounding areas a bit more. The staff was wonderful, very nice and accommodating. HOWEVER, the sales presentation we were "asked" to attend, sadly almost ruined one of our mornings. We were told the presentation would be "no more than 90 minutes," and we were happy to attend to learn about the resort more and receive a coupon of our choice. Our representative was very kind and we enjoyed speaking with her, but from start to finish, we had almost 3.5 hours of our time taken away from what was shaping to be a lovely vacation. We understand they have a job to do and things to sell, but I was so disappointed that none of the 6 sales representatives we met seemed to take 'no' (many times!) for an answer. The deals were actually great, but as we told the team when we were first offered, we were in no position to make a huge financial purchase at this point in time. Every person seemed to keep pushing and when they finally listened to our declination, their personable personalities immediately fell. As I said, we they have a job to do and we respect that, but almost a whole morning was sadly taken away from our trip.
The location was great for a quick weekend trip. It was not that close to any of the major cities (ie tulum, cancun), so the short bike-ride tour to downtown punto morales that the resort offered was such a nice touch to get explore the surrounding areas a bit more. The staff was wonderful, very nice and accommodating. HOWEVER, the sales presentation we were "asked" to attend, sadly almost ruined one of our mornings. We were told the presentation would be "no more than 90 minutes," and we were happy to attend to learn about the resort more and receive a coupon of our choice. Our representative was very kind and we enjoyed speaking with her, but from start to finish, we had almost 3.5 hours of our time taken away from what was shaping to be a lovely vacation. We understand they have a job to do and things to sell, but I was so disappointed that none of the 6 sales representatives we met seemed to take 'no' (many times!) for an answer. The deals were actually great, but as we told the team when we were first offered, we were in no position to make a huge financial purchase at this point in time. Every person seemed to keep pushing and when they finally listened to our declination, their personable personalities immediately fell. As I said, we they have a job to do and we respect that, but almost a whole morning was sadly taken away from our trip.
8
Mauro A
13 Oct 2025
·
Stayed 7 nights
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
10
Rosanna Michel
4 Oct 2025
·
Stayed 4 nights
I had an amazing time at Dreams Jade Resort. The main reason I chose this hotel was its location—it’s much quieter than Cancun’s Hotel Zone, which made it perfect for a relaxing getaway. During my stay, I had no complaints at all; everything was absolutely perfect! I’d like to give a special shout-out to David and Fernanda from the entertainment team, as well as Cecilia, the sweetest host at the Castaway restaurant. Juan, our waiter at Tamarind (the Mexican restaurant), was phenomenal, and Luis and Fabiola from the Asian restaurant were both professional and incredibly friendly. The food was delicious, the atmosphere was wonderful, and the daily and nightly activities made the experience even better. I definitely plan to return to Dreams Jade Resort!
I had an amazing time at Dreams Jade Resort. The main reason I chose this hotel was its location—it’s much quieter than Cancun’s Hotel Zone, which made it perfect for a relaxing getaway. During my stay, I had no complaints at all; everything was absolutely perfect! I’d like to give a special shout-out to David and Fernanda from the entertainment team, as well as Cecilia, the sweetest host at the Castaway restaurant. Juan, our waiter at Tamarind (the Mexican restaurant), was phenomenal, and Luis and Fabiola from the Asian restaurant were both professional and incredibly friendly. The food was delicious, the atmosphere was wonderful, and the daily and nightly activities made the experience even better. I definitely plan to return to Dreams Jade Resort!
10
Xena Torres
8 Feb 2025
·
Stayed 5 nights
The resort was great! All the workers were very friendly and answered all the questions we had. Something I would’ve liked is to get a small tour around the area to get an idea of where certain buildings were located such as the spa. The Hyatt app was very helpful with scheduling services and also seeing what activities were being offered for the week! Will definitely return in the future :)
The resort was great! All the workers were very friendly and answered all the questions we had. Something I would’ve liked is to get a small tour around the area to get an idea of where certain buildings were located such as the spa. The Hyatt app was very helpful with scheduling services and also seeing what activities were being offered for the week! Will definitely return in the future :)
10
Angel Luis
18 Aug 2025
·
Stayed 5 nights
It was beautiful and safe
It was beautiful and safe
10
Braden
16 Feb 2025
·
Stayed 7 nights
Great layout for a resort with easily walkable distances to everything. Great food options and service. Beautiful grounds with a main garden from the lobby to side garden with lovely vegetation to set it apart from other resorts. Great pools with wonderful temperatures. Even when fully booked, doesnt feel overwhelming. We will be looking for more Dreams locations for our next winter getaway.
Great layout for a resort with easily walkable distances to everything. Great food options and service. Beautiful grounds with a main garden from the lobby to side garden with lovely vegetation to set it apart from other resorts. Great pools with wonderful temperatures. Even when fully booked, doesnt feel overwhelming. We will be looking for more Dreams locations for our next winter getaway.
8
Angel G.
11 Aug 2024
·
Stayed 7 nights
The service, food, staff, restaurants and amenities are excellent but the beach is very dirty and rocky. Be prepared to be in the pool that after a while has only hot water. This hotel is located far from any local fun activities and taxi rides are very expensive. If you want to go with the hotel tours are usually very expensive too. I wish I would have stayed in the Cancun area or in Playa del Carmen.
The service, food, staff, restaurants and amenities are excellent but the beach is very dirty and rocky. Be prepared to be in the pool that after a while has only hot water. This hotel is located far from any local fun activities and taxi rides are very expensive. If you want to go with the hotel tours are usually very expensive too. I wish I would have stayed in the Cancun area or in Playa del Carmen.
10
Christopher
5 Jul 2025
·
Stayed 4 nights
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
10
Debbie
24 Jun 2025
·
Stayed 5 nights
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Restaurant experiences range from very good specialty dining (frequent praise for Italian, French, and hibachi) to an average buffet with limited rotation and occasional lukewarm items. Expect lines, some restaurant closures or same‑day hibachi sign‑ups, and mixed bar quality; room service can be slow.
Related guest reviews
4
Keelen
5 Jan 2025
·
Stayed 3 nights
The food was low quality, there was a wait for every single meal, sometimes up to an hour. They are clearly understaffed. Not enough chairs around pool and beach. Entertainment was below average it was simply not a pleasant experience.
The food was low quality, there was a wait for every single meal, sometimes up to an hour. They are clearly understaffed. Not enough chairs around pool and beach. Entertainment was below average it was simply not a pleasant experience.
8
Jenalee
9 Mar 2025
·
Stayed 7 nights
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
10
William
4 Oct 2025
·
Stayed 5 nights
The reason my wife and I keep coming back are the staff like Cecilia, Antonio, and especially our favorite staff member Armando at the Preferred Club pool. He makes you feel like you are royalty. This includes Karla at the pool. Wait staff like Omar. It's not so much the resort itself. The old lady is starting to show her wear but it's the people I mentioned that make this resort. I encourage everyone to give Jade a chance. If you do make sure you eat at least once at Mercure you won't regret it!
The reason my wife and I keep coming back are the staff like Cecilia, Antonio, and especially our favorite staff member Armando at the Preferred Club pool. He makes you feel like you are royalty. This includes Karla at the pool. Wait staff like Omar. It's not so much the resort itself. The old lady is starting to show her wear but it's the people I mentioned that make this resort. I encourage everyone to give Jade a chance. If you do make sure you eat at least once at Mercure you won't regret it!
10
Michelle Marie
2 Mar 2025
·
Stayed 6 nights
Me and my husband just returned from our honeymoon there and absolutely loved it! Very impressed and happy with the amount of restaurants and variety of food options (even just within the buffet itself!) We loved the hibachi experience at Spice- our chef was hilarious and put on a great show! The staff was very welcoming and friendly. We stayed in the preferred club and loved our tub on the balcony and adults only pool. The pool, beach, and ocean were all so great and just steps from each other! Our room was spacious, pretty, and comfy and the daily housekeeping was always great. We did a spa day at the resort and did a couples massage where we had great service as well. The resort seems to offer plenty of activities and entertainment and is very family friendly but our happy place was at the pool and our private tub at night :) We already miss the pool and all the food! We will definitely be back! Thank you for an incredible honeymoon. {Personally my biggest complaint/disappointment was not finding many options in the gift shop that had the resort name/logo on it. There was some hats and quite a few men’s shirts with the name, but I was hoping to find a cute women’s tank top or sweatshirt or even a magnet.}
Me and my husband just returned from our honeymoon there and absolutely loved it! Very impressed and happy with the amount of restaurants and variety of food options (even just within the buffet itself!) We loved the hibachi experience at Spice- our chef was hilarious and put on a great show! The staff was very welcoming and friendly. We stayed in the preferred club and loved our tub on the balcony and adults only pool. The pool, beach, and ocean were all so great and just steps from each other! Our room was spacious, pretty, and comfy and the daily housekeeping was always great. We did a spa day at the resort and did a couples massage where we had great service as well. The resort seems to offer plenty of activities and entertainment and is very family friendly but our happy place was at the pool and our private tub at night :) We already miss the pool and all the food! We will definitely be back! Thank you for an incredible honeymoon. {Personally my biggest complaint/disappointment was not finding many options in the gift shop that had the resort name/logo on it. There was some hats and quite a few men’s shirts with the name, but I was hoping to find a cute women’s tank top or sweatshirt or even a magnet.}
10
Maria
26 Jul 2025
·
Stayed 6 nights
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
8
Jennifer Danyel
26 Sept 2025
·
Stayed 6 nights
We stayed here for our 25th wedding anniversary, and it was absolutely amazing! The hotel was spotless, beautifully updated, and thoughtfully decorated. Our ocean-view room was so spacious with a huge balcony that made it extra special. Dining was incredible. The Teppanyaki restaurant was so good we went twice, and we also loved the Mexican and Italian restaurants. The French restaurant is a must for breakfast! I was a little worried after reading some reviews about the food, but everything we had was phenomenal. Even the buffet was great, though for dinner I’d recommend the specialty restaurants. The spa was a highlight. We booked a package with a massage, facial, and hydrotherapy session—it was pure bliss. The staff was professional, everything felt top-notch, and we even brought home some of their amazing products. The pools were fantastic, with two swim-up bars and attentive servers who kept drinks coming whether we were poolside or in a cabana. For our anniversary, the hotel went above and beyond with champagne in our room and a sweet door sign—it truly felt special.The only drawback was the seaweed on the beach, but staff worked hard to clear it, and of course that’s beyond their control. There are a few shops on-site, but larger shopping areas are 30–45 minutes away. We also did a catamaran excursion that included shopping, which worked perfectly.We loved the priority lounge with top-shelf drinks. Overall, our stay was unforgettable, and we highly recommend!
We stayed here for our 25th wedding anniversary, and it was absolutely amazing! The hotel was spotless, beautifully updated, and thoughtfully decorated. Our ocean-view room was so spacious with a huge balcony that made it extra special. Dining was incredible. The Teppanyaki restaurant was so good we went twice, and we also loved the Mexican and Italian restaurants. The French restaurant is a must for breakfast! I was a little worried after reading some reviews about the food, but everything we had was phenomenal. Even the buffet was great, though for dinner I’d recommend the specialty restaurants. The spa was a highlight. We booked a package with a massage, facial, and hydrotherapy session—it was pure bliss. The staff was professional, everything felt top-notch, and we even brought home some of their amazing products. The pools were fantastic, with two swim-up bars and attentive servers who kept drinks coming whether we were poolside or in a cabana. For our anniversary, the hotel went above and beyond with champagne in our room and a sweet door sign—it truly felt special.The only drawback was the seaweed on the beach, but staff worked hard to clear it, and of course that’s beyond their control. There are a few shops on-site, but larger shopping areas are 30–45 minutes away. We also did a catamaran excursion that included shopping, which worked perfectly.We loved the priority lounge with top-shelf drinks. Overall, our stay was unforgettable, and we highly recommend!
8
Candice
13 Oct 2025
·
Stayed 4 nights
The staff was amazing, very polite and attentive. The restaurants were all great, the food and service from all specialties restaurants. All restaurants can be described by its excellent food, attentive and professional service, and pleasant ambiance.
The staff was amazing, very polite and attentive. The restaurants were all great, the food and service from all specialties restaurants. All restaurants can be described by its excellent food, attentive and professional service, and pleasant ambiance.
8
Tetyana
19 Sept 2025
·
Stayed 15 nights
Overall not bad Benat many restaurants a lot of days restaurants are closed so you stuck with the same ones and the food could be better
Overall not bad Benat many restaurants a lot of days restaurants are closed so you stuck with the same ones and the food could be better
8
Carol
18 Nov 2025
·
Stayed 7 nights
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
6
JOHNNY
13 Oct 2025
·
Stayed 5 nights
Overall it was an alright stay. Property is kind of outdated. Needs a better variety at the buffet. It is the same foods each day. Would like if there was more entertainment and more places with TV's as there is only one sports bar on Resort. Dining Options are good but the Hibachi place was closed the whole time we were there. Room service could be better as well. This resort is good if you are booking last minute. Angel was an excellent server by the pool.
Overall it was an alright stay. Property is kind of outdated. Needs a better variety at the buffet. It is the same foods each day. Would like if there was more entertainment and more places with TV's as there is only one sports bar on Resort. Dining Options are good but the Hibachi place was closed the whole time we were there. Room service could be better as well. This resort is good if you are booking last minute. Angel was an excellent server by the pool.
Was this helpful?
AI-generated summary based on recent guest reviews
2
Dominique
2 weeks ago
·
Stayed 1 night
Came for a wedding event & was staying at another hyatt nearby. They had us wait outside in hot & were very unwelcoming/rude. No way to treat potential customer.We got a room day of wedding due to issues we had. Room ready & in hurry for wedding approaching.Did not get bags to room 40 min later despite telling them our urgency. We arrived to our room with no notice of it being a construction zone. There was jackhammers above us & my husband had to walk out of the building to make business calls. We could not be on the balcony because of being hit with hazardous material. room had no hand towels, hand soap, toiletries, nothing to feel welcomed. We did not get Informed with the amenities on arrival. We then went to the manager & informed him we would not be staying the night due to the uncomfortablity. We told them there was no discretion of the construction & the trash zone. He told me “we did not pay for a view.” We have never received such poor customer service & attitudes. I said I should not have to pay full price for the stay & it would be nice for a discount. He said I could not get discount because I didn’t buy room with them after I was told day prior I couldn’t & had to go thru online third party. Food was really poor at wedding & a lot of the guest said they had issues at the resort. I would not recommend this place. Our taxi driver also stated he had issues picking us up despite our reservation & he had to bribe the door people.
Came for a wedding event & was staying at another hyatt nearby. They had us wait outside in hot & were very unwelcoming/rude. No way to treat potential customer.We got a room day of wedding due to issues we had. Room ready & in hurry for wedding approaching.Did not get bags to room 40 min later despite telling them our urgency. We arrived to our room with no notice of it being a construction zone. There was jackhammers above us & my husband had to walk out of the building to make business calls. We could not be on the balcony because of being hit with hazardous material. room had no hand towels, hand soap, toiletries, nothing to feel welcomed. We did not get Informed with the amenities on arrival. We then went to the manager & informed him we would not be staying the night due to the uncomfortablity. We told them there was no discretion of the construction & the trash zone. He told me “we did not pay for a view.” We have never received such poor customer service & attitudes. I said I should not have to pay full price for the stay & it would be nice for a discount. He said I could not get discount because I didn’t buy room with them after I was told day prior I couldn’t & had to go thru online third party. Food was really poor at wedding & a lot of the guest said they had issues at the resort. I would not recommend this place. Our taxi driver also stated he had issues picking us up despite our reservation & he had to bribe the door people.
10
JUAN JOSE
27 Sept 2026
·
Stayed 3 nights
Ok
Ok
6
Elisa Amanda
29 Jul 2026
·
Stayed 3 nights
Beautiful resort! However, there were many renovations going on during our stay so a lot of things were closed. We did not go on the beach because of the extreme amount of seaweed. Food was okay.
Beautiful resort! However, there were many renovations going on during our stay so a lot of things were closed. We did not go on the beach because of the extreme amount of seaweed. Food was okay.
4
Salvador
28 Jul 2026
·
Stayed 4 nights
Here are our biggest issues with this property. Food was not available at all times. There was not real night life on property. Basically be prepared to go to bed at 10 pm. All locations started to close down at least an hour before closing so it made all guest feel like we needed to leave even in the preferred lounge. During our 4 nights here on two nights not all restaurants were open limiting what we could choose from. This was not communicated well to guest. The adult / preferred pool felt like a morgue. No music was on. Whatever you do don’t sign up for the presentation. They will tell you it is 90 minutes they took up half our day. This is not a property for 20 year olds. There is nothing here.
Here are our biggest issues with this property. Food was not available at all times. There was not real night life on property. Basically be prepared to go to bed at 10 pm. All locations started to close down at least an hour before closing so it made all guest feel like we needed to leave even in the preferred lounge. During our 4 nights here on two nights not all restaurants were open limiting what we could choose from. This was not communicated well to guest. The adult / preferred pool felt like a morgue. No music was on. Whatever you do don’t sign up for the presentation. They will tell you it is 90 minutes they took up half our day. This is not a property for 20 year olds. There is nothing here.
10
Robert
28 Jul 2026
·
Stayed 7 nights
Great property with really amazing staff. The food was better than I expected having stayed at other Dreams resorts. The room was spacious & comfortable. Loved the views of the ocean from the balcony & bonus ocean views from the shower! Nightly entertainment was fun. There is no shortage of activities between kayaking, basketball & pickleball courts on the rooftop, mini golf. Really a great time for all ages. The down side was the beach. Soft sand but covered in sargassum. That’s typical for this time of year so I’m not holding that against them but the actual plot of ocean line the property sits on is covered in large rocks as you enter the ocean. Between the rocks & the seaweed almost everyone stayed near the pool.
Great property with really amazing staff. The food was better than I expected having stayed at other Dreams resorts. The room was spacious & comfortable. Loved the views of the ocean from the balcony & bonus ocean views from the shower! Nightly entertainment was fun. There is no shortage of activities between kayaking, basketball & pickleball courts on the rooftop, mini golf. Really a great time for all ages. The down side was the beach. Soft sand but covered in sargassum. That’s typical for this time of year so I’m not holding that against them but the actual plot of ocean line the property sits on is covered in large rocks as you enter the ocean. Between the rocks & the seaweed almost everyone stayed near the pool.
FAQs about Dreams Jade Resort & Spa - All Inclusive
Is parking available at the property?
Parking is available on-site, but it is limited. Valet parking is also offered.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is included with the stay. Specific serving hours are not provided.
Are pets allowed at the property?
Pets are allowed in specific rooms only, with a maximum fee of USD 65 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.
What is the location of the property in relation to key landmarks?
The property is located on the waterfront, within a 15-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. It is approximately 13.9 miles from Maroma Beach and 14.2 miles from Moon Palace Golf Club.
Does the property have a swimming pool?
Yes, there are 3 outdoor pools, including a heated pool. Pool access is available from 7:00 AM to 7:00 PM.
What are the policies for guests staying with children?
Children are welcome at the property. The minimum age for children to stay for free is not specified, but a Kids Club is available from 9 AM to 10 PM, where parents must remain on the premises.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-04: 361.8886170039368USD
- 2026-11-05: 259.36534419227604USD
- 2026-11-06: 259.36534419227604USD
- 2026-11-07: NO DATA
- 2026-11-08: 251.6747074042511USD
- 2026-11-09: 232.66980336524966USD
- 2026-11-10: 231.79787648643494USD
- 2026-11-11: 235.26158350135805USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 246.0652324042511USD
- 2026-11-17: 246.0652324042511USD
- 2026-11-18: 246.0652324042511USD
- 2026-11-19: NO DATA
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: 257.548324858017USD
- 2026-11-23: 257.548324858017USD
- 2026-11-24: 257.548324858017USD
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: 242.03612701194766USD
- 2026-11-30: 228.58966695190432USD
- 2026-12-01: 229.6240337363434USD
- 2026-12-02: 264.5668278053284USD
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: 229.6240337363434USD
- 2026-12-07: NO DATA
- 2026-12-08: NO DATA
- 2026-12-09: NO DATA
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 260.3751969136048USD
- 2026-12-14: 243.60115821144106USD
- 2026-12-15: 243.60115821144106USD
- 2026-12-16: 245.99941077529908USD
- 2026-12-17: NO DATA
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: 191.68615868431093USD
- 2026-12-21: 328.4622197396851USD
- 2026-12-22: 329.470548891449USD
- 2026-12-23: 328.4622197396851USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: 607.974580225525USD
- 2027-01-03: 296.48458306274415USD
- 2027-01-04: 296.48458306274415USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests traveling with a pet must present their pet's current vaccination record at check-in. Guests traveling with a service animal must contact the property prior to arrival.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).
- Pool access available from 7:00 AM to 7:00 PM.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Parking height restrictions apply.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number 011-007-000195/2025
- Pet fee: USD 65 per pet, per night
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Room service
Valet parking
Dry cleaning
Activities
Swimming pool
Tennis courts
Private beach
Garden
Golf course (nearby)
Beach (nearby)
Scuba diving
Windsurfing
Cycling
Billiards
Fishing
Golf (miniature)
Playground
Canoeing
Child pool
Pool outdoor
Outdoor heated pool
Live music
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Parking
Valet parking
Free parking
Parking (Limited)
Parking Onsite
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Barber/Beauty shop
Kids club
Poolside bar
Breakfast in the room
Family room
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Internet
Free wi-fi