Name: Dreams Jade Resort & Spa - All Inclusive
Address: Manzana 20 Lote 1-1 Unidad 26 Region 3, Puerto Morelos, Quintana Roo, Mexico, Puerto Morelos, Quintana Roo, Mexico
Rating: 7.95

Guest reviews

8

Good

Based on 1,242 verified reviews

Who stays here?

Business

1%

Couple

42%

Family

37%

Group

16%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

Across many reviews of Dreams Jade Resort & Spa - All Inclusive, guests consistently praise the friendly, hard‑working staff, clean pools, and family‑friendly atmosphere, while feedback is mixed on food quality, room upkeep, and the seaweed‑affected, sometimes rocky beach.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Salvador

4 Feb 2026

·

Stayed 4 nights

Todo exclente

6

Andrew

1 Feb 2026

·

Stayed 9 nights

Could not control AC, temperature always dropped to 16.5 no matter what temperature was set. Restaurants were systematically closed on rotation ( 1 of 5 every night) lineups were long for reservations. Extremely poor poolside management for lounge chairs at the preferred pool.

10

Shauna

1 Feb 2026

·

Stayed 7 nights

This is our second time at Dreams Jade and we loved it again! A big part of why the trip was so great is how nice all the staff are. Everyone is soo friendly and makes you feel so welcome! Special shoutouts to Juan at the Mexican restaurant, Karen who was the breakfast hostess at preferred Mercure (she is very sweet!), the two guy servers at the preferred pool were amazing and the guy in preferred lounge made me the best iced coffees I’ve ever had! The resort if very clean, the service is amazing and we would for sure come back. Thanks for a great stay!

6

Trisha

31 Jan 2026

·

Stayed 7 nights

Beds and pillows are super hard. Mini fridges in the room don’t get very cold. We had a family trip with our kids and couldn’t go to certain restaurants because it was adults only. The food was mediocre. On a good note staff was very nice and helpful. We absolutely loved the pool staff and water activities. Night time entertainment was so much fun. The staff definitely made our trip amazing.

10

Debra J

31 Jan 2026

·

Stayed 6 nights

The staff was amazing and friendly. The amenities were stellar.

Manzana 20 Lote 1-1 Unidad 26 Region 3, Puerto Morelos, Quintana Roo, Mexico

Location

When you stay at Dreams Jade Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the waterfront, within a 15-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. This all-inclusive property is 13.9 mi (22.4 km) from Maroma Beach and 14.2 mi (22.8 km) from Moon Palace Golf Club.

Puerto Morelos Artists’ Cooperative(1.9 Miles)

San Jose Catholic Parish(1.9 Miles)

Puerto Morelos Town Square(1.9 Miles)

Ojo de Agua Beach(1.9 Miles)

Faro Inclinado(1.9 Miles)

Puerto Morelos Beach(3.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Limited parking is available on-site, and valet parking services are also offered. Parking height restrictions apply.

A complimentary buffet breakfast is included with the stay, providing a variety of options to start the day.

Pets are allowed in specific rooms only, with a fee of USD 65 per pet, per night. Service animals are exempt from fees, but guests must present their pet's current vaccination record at check-in.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. Guests are encouraged to inquire about specific needs prior to arrival.

The property is located on the waterfront in Puerto Morelos, within a 15-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. It is approximately 29.7 km from Cancun International Airport.

Yes, there are three outdoor pools available, including a heated pool and a children's pool. Pool access is available from 7:00 AM to 7:00 PM.

Children are welcome at the property. The Kids Club is included in the room rate and operates from 9 AM to 10 PM, although parents may not leave the hotel premises while their children are in the club.

Dreams Jade Resort & Spa - All Inclusive

Amenities

Property description

Book on Vio

Guest reviews