Secrets Riviera Cancún Resort & Spa - Adults Only - All inclusive
US$492
/ night
Avg. for November
Prices for Secrets Riviera Cancún Resort & Spa - Adults Only - All inclusive
Select dates to see prices and availability
US$492
/ night
Avg. for November
Monthly average prices
Nightly prices at Secrets Riviera Cancún Resort & Spa - Adults Only - All inclusive average US$324 in the cheapest month (August) and US$573 in the most expensive month (February), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$549 |
| February | US$573 |
| March | US$508 |
| April | US$499 |
| May | US$419 |
| June | US$367 |
| July | US$365 |
| August | US$324 |
| September | US$336 |
| October | US$393 |
| November | US$492 |
| December | US$495 |
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Nov · US$492
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Most expensive: February (~US$573)
Cheapest: August (~US$324)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a hot tub.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a hot tub.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Dining
You can enjoy a meal at the restaurant serving the guests of Secrets Riviera Cancún All Preferred - Adults Only - All inclusive, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the beach bar. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:30 AM.
Rooms
Make yourself at home in one of the 164 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park.
What's nearby
Petempich Bay(0.1 Miles)
Arrecife de Puerto Morelos National Park(0.1 Miles)
Puerto Morelos Beach(1.9 Miles)
Jungle Spa(6.8 Miles)
Monumento Ruta de los Cenotes(6.8 Miles)
Dr. Alfredo Barrera Marin Botanical Garden(7 Miles)
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park(7.4 Miles)
Sanctuary of Hope and Time Capsule(7.4 Miles)
Puerto Morelos Town Square(7.7 Miles)
San Jose Catholic Parish(7.7 Miles)
Faro Inclinado(7.7 Miles)
Puerto Morelos Artists’ Cooperative(7.8 Miles)
Grand Outlet Riviera Maya(7.9 Miles)
Ojo de Agua Beach(8 Miles)
Xoximilco(8.5 Miles)
Cancun Intl. Airport (CUN)(12.7 Miles)
Cozumel Intl. Airport (CZM)(46.1 Miles)
Tulum Intl. Airport (TQO)(90.3 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Location
Bahia Petempich, Puerto Morelos, Quintana Roo, Mexico
Petempich Bay (0.1 Miles)
Arrecife de Puerto Morelos National Park (0.1 Miles)
Puerto Morelos Beach (1.9 Miles)
Jungle Spa (6.8 Miles)
Monumento Ruta de los Cenotes (6.8 Miles)
Dr. Alfredo Barrera Marin Botanical Garden (7 Miles)
Room options
6
Preferred Club Junior Suite Swimout Ocean Front King
Room details
1 Extra-Large Double Bed
Sleeps 2
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Preferred Club Junior Suite Tropical View King
Room details
1 Extra-Large Double Bed
Sleeps 2
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Preferred Club Master Suite Ocean View King
Room details
1 Extra-Large Double Bed
Sleeps 2
1076 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Preferred Club Junior Suite Ocean Front Double
Room details
1 Double Bed
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Preferred Club Junior Suite Swimout Ocean Front Double
Room details
1 Double Bed
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Preferred Club Master Suite Ocean Front King
Room details
1 Extra-Large Double Bed
Sleeps 2
1076 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Preferred Club Junior Suite Swimout Tropical View King
Room details
1 Extra-Large Double Bed
Sleeps 2
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Preferred Club Junior Suite Ocean View King
Room details
1 Extra-Large Double Bed
Sleeps 2
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Preferred Club Junior Suite Ocean Front King
Room details
1 Extra-Large Double Bed
Sleeps 2
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Preferred Club Junior Suite Ocean View Double
Room details
1 Double Bed
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
7
Preferred Club Master Suite Swim Out Tropical View King
Room details
1 Extra-Large Double Bed
Sleeps 2
1076 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
6
Preferred Club Junior Suite Swimout Tropical View Double
Room details
1 Double Bed
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
8
Preferred Club Master Suite Swim Out Ocean Front King
Room details
1 Extra-Large Double Bed
Sleeps 2
1076 ft²
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Secrets Riviera Cancún Resort & Spa - Adults Only - All inclusive
9.2
Superb
Based on 512 verified reviews
Who stays here?
Business
1%
Couple
83%
Family
6%
Group
7%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
At Secrets Riviera Cancún Resort & Spa - Adults Only - All inclusive, reviewers highlight friendly staff and a well-kept resort with multiple pool vibes and access to Breathless, while a common drawback is a seaweed-plagued, often unswimmable beach.
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What guests think
At Secrets Riviera Cancún Resort & Spa - Adults Only - All inclusive, reviewers highlight friendly staff and a well-kept resort with multiple pool vibes and access to Breathless, while a common drawback is a seaweed-plagued, often unswimmable beach.
Rooms are often spacious and stylish, with popular swim-out options and nice views, but some guests mention noise, worn mattresses, occasional dampness or A/C issues, and delayed check-in. Entertainment and the spa draw praise, while dining feedback is mixed: Rosewater and hibachi earn praise, but some report restaurant closures, long waits, small portions or bland dishes, watered-down drinks, and inconsistent top-shelf availability, plus occasional pushy "resort tour" sales pitches and slow room service. Expect a polished adults-only stay with lively-or-relaxed pool choices, stronger on service and amenities than beach time.
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AI-generated summary based on recent guest reviews
Facilities
Well-maintained pools range from quiet to lively, with access to Breathless facilities (restaurants, pools, nightclub) and a frequently praised spa. The beach often has heavy seaweed and poor swimming conditions; lounge liquor selection can feel inconsistent.
Related guest reviews
10
Kayla
10 Dec 2023
·
Stayed 7 nights
We just got back from a week at Secrets. Love that you can have your choice from quiet to mid party to loud and fist bumpin in one resort. The food was all great. We ate all of our breakfasts and a couple suppers at Rosewood. Love the brick oven pizzas at the swing bar by the beach! Burgers were good by the pool. Hibachi was our favorite. The service was all top notch. Alejandro and Hugo at the Sports bar were the BEST. They took great care of us and were the extra cherry on top. The Sports Bar has any sport you can dream of. We loved watching all the Sunday football in the pool. We didn’t spend any time at the beach. The beach itself is pretty small, but the water is murky and yucky. However, if you are more of a pool vibe person, you will be just fine. Overall, we would come back in a heartbeat.
We just got back from a week at Secrets. Love that you can have your choice from quiet to mid party to loud and fist bumpin in one resort. The food was all great. We ate all of our breakfasts and a couple suppers at Rosewood. Love the brick oven pizzas at the swing bar by the beach! Burgers were good by the pool. Hibachi was our favorite. The service was all top notch. Alejandro and Hugo at the Sports bar were the BEST. They took great care of us and were the extra cherry on top. The Sports Bar has any sport you can dream of. We loved watching all the Sunday football in the pool. We didn’t spend any time at the beach. The beach itself is pretty small, but the water is murky and yucky. However, if you are more of a pool vibe person, you will be just fine. Overall, we would come back in a heartbeat.
10
Sahand
25 Sept 2025
·
Stayed 5 nights
Friendly and helpful staff. Great parties and entertainment all day long.
Friendly and helpful staff. Great parties and entertainment all day long.
10
Quanika
2 Oct 2025
·
Stayed 5 nights
Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.
Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.
8
Paul
12 May 2023
·
Stayed 5 nights
Come here to sleep by the pool or to read a book. Very quiet resort. Had access to Breathless side where much more activities and better vibe around the pool. Restaurants and drinks ok. Service was 5 stars most everywhere both sides. Beach was unswimmable and smelly due to sargassum. DO NOT come here looking with crystal clear blue waters. Had a great vacation, met lots of fun interesting people. Would have preferred more entertainment staff, only 3, and more activities.
Come here to sleep by the pool or to read a book. Very quiet resort. Had access to Breathless side where much more activities and better vibe around the pool. Restaurants and drinks ok. Service was 5 stars most everywhere both sides. Beach was unswimmable and smelly due to sargassum. DO NOT come here looking with crystal clear blue waters. Had a great vacation, met lots of fun interesting people. Would have preferred more entertainment staff, only 3, and more activities.
10
Aurélie
14 Jun 2025
·
Stayed 7 nights
Nous étions du côté tranquille de l’hôtel (Secrets) et c’était parfait pour nous. Les employés sont vraiment exceptionnels et nous avons particulièrement adoré Luis aux activités et Luis au bar du Prefered Club. On a eu un petit soucis avec l’application les 2 premiers jours, mais ça c’est bien réglé par la suite et ils ont nous ont même offert une compensation pour le désagrément. Nous avons également droit à 1h de spa par séjour, mais le plus agréable c’est que ça se termine par un petit massage (inclus). Côté nourriture, rien de négatif. Je conseil grandement le restaurant français (Coquette) et sa soupe à l’oignon. Un pur délice. Nous prenions la plupart de nos repas au Rosewater, disponible seulement au Secrets. Le menu est varié et les employés sont encore une fois aux petits soins. Les spectacles le soir sont très bien. Il manque un peu de chaises longues et de parasols pour le nombre de vacanciers. On reviendra pour nos 20 ans de mariage! Merci! Aurélie et David
Nous étions du côté tranquille de l’hôtel (Secrets) et c’était parfait pour nous. Les employés sont vraiment exceptionnels et nous avons particulièrement adoré Luis aux activités et Luis au bar du Prefered Club. On a eu un petit soucis avec l’application les 2 premiers jours, mais ça c’est bien réglé par la suite et ils ont nous ont même offert une compensation pour le désagrément. Nous avons également droit à 1h de spa par séjour, mais le plus agréable c’est que ça se termine par un petit massage (inclus). Côté nourriture, rien de négatif. Je conseil grandement le restaurant français (Coquette) et sa soupe à l’oignon. Un pur délice. Nous prenions la plupart de nos repas au Rosewater, disponible seulement au Secrets. Le menu est varié et les employés sont encore une fois aux petits soins. Les spectacles le soir sont très bien. Il manque un peu de chaises longues et de parasols pour le nombre de vacanciers. On reviendra pour nos 20 ans de mariage! Merci! Aurélie et David
10
TURA
12 Aug 2025
·
Stayed 3 nights
This resort is very nice if you're looking for some relaxation... the hydrotherapy experience was AMAZING and the swim out suite was EVERYTHING.
This resort is very nice if you're looking for some relaxation... the hydrotherapy experience was AMAZING and the swim out suite was EVERYTHING.
6
Junil
29 May 2024
·
Stayed 4 nights
It\'s like they\'ve never had an entire team meeting... so everyone is on the same page... The staff was nice, the room was beautiful and all but 1. If you are planning to get married here dont the months of April-Sep because the seaweed is horrible. You can smell it. 2. They SAY they are a dog friendly resort. But they are not. You can\'t leave the dog alone in the room and they tell you, that you can eat at the outdoor restaurants. But non of the restaurants will let you eat OUTDOORS with the dog. Make it make sense. 3. They dont allow you to workout unless you have sneakers in the gym. I\'m a minimalistic packer, taking sneakers to place like this isn\'t necessary. Just have people sign a waiver because not being able to work out was a bummer. 4. When we checked out, we had to go back and get some "check out" paper. Why didn\'t we just get it the moment we checked out the 1st time? 5. The only snack by the pool is pizza... more options would of been great. The staff was friendly and help full but nobody is on the same page. I would never go back.
It\'s like they\'ve never had an entire team meeting... so everyone is on the same page... The staff was nice, the room was beautiful and all but 1. If you are planning to get married here dont the months of April-Sep because the seaweed is horrible. You can smell it. 2. They SAY they are a dog friendly resort. But they are not. You can\'t leave the dog alone in the room and they tell you, that you can eat at the outdoor restaurants. But non of the restaurants will let you eat OUTDOORS with the dog. Make it make sense. 3. They dont allow you to workout unless you have sneakers in the gym. I\'m a minimalistic packer, taking sneakers to place like this isn\'t necessary. Just have people sign a waiver because not being able to work out was a bummer. 4. When we checked out, we had to go back and get some "check out" paper. Why didn\'t we just get it the moment we checked out the 1st time? 5. The only snack by the pool is pizza... more options would of been great. The staff was friendly and help full but nobody is on the same page. I would never go back.
10
JOSE ORLANDO
5 Nov 2024
·
Stayed 4 nights
The entertainment team was amazing. Andres was all day energetic.
The entertainment team was amazing. Andres was all day energetic.
8
Timika
2 Oct 2025
·
Stayed 4 nights
My husband and I stayed at Secrets Riviera Cancún All Preferred - Adults Only - All Inclusive, and overall, it was a wonderful experience. The resort itself is beautiful and very well maintained. I loved the different vibes of the pools — we started at the quiet pool, ended up at the lively pool on Saturday during the all-day party (SO much fun), and then enjoyed the middle pool on Sunday for the football games. The food was decent, though I’ll admit we didn’t fully explore all of the dining options available. Our room was romantic and comfortable — I never wanted to get out of the shower! We also had a hot tub on our balcony, which unfortunately we didn’t get a chance to use because we spent most of our time relaxing at the pools. We also took full advantage of the spa, which was an excellent experience. The only real negative of our trip was the “resort tour” they promote. It’s positioned as a quick, no-obligation, two-hour experience where you get to see one of their new properties and receive resort credits. Since it was a rainy day, we figured why not. The property we visited, Secrets Moxché, was stunning and honestly blew me away. But the experience quickly shifted into a hard sales pitch. Despite making it clear we weren’t interested in purchasing, we were passed from one rep to another, each offering new “deals.” What was supposed to be two hours dragged into nearly five. By the end, our sales rep became extremely rude and even accused my husband of lying about our
My husband and I stayed at Secrets Riviera Cancún All Preferred - Adults Only - All Inclusive, and overall, it was a wonderful experience. The resort itself is beautiful and very well maintained. I loved the different vibes of the pools — we started at the quiet pool, ended up at the lively pool on Saturday during the all-day party (SO much fun), and then enjoyed the middle pool on Sunday for the football games. The food was decent, though I’ll admit we didn’t fully explore all of the dining options available. Our room was romantic and comfortable — I never wanted to get out of the shower! We also had a hot tub on our balcony, which unfortunately we didn’t get a chance to use because we spent most of our time relaxing at the pools. We also took full advantage of the spa, which was an excellent experience. The only real negative of our trip was the “resort tour” they promote. It’s positioned as a quick, no-obligation, two-hour experience where you get to see one of their new properties and receive resort credits. Since it was a rainy day, we figured why not. The property we visited, Secrets Moxché, was stunning and honestly blew me away. But the experience quickly shifted into a hard sales pitch. Despite making it clear we weren’t interested in purchasing, we were passed from one rep to another, each offering new “deals.” What was supposed to be two hours dragged into nearly five. By the end, our sales rep became extremely rude and even accused my husband of lying about our
8
Anna
16 May 2024
·
Stayed 5 nights
A ton of seaweed on the beach which stretched the entirety of property making it impossible to get into ocean.
A ton of seaweed on the beach which stretched the entirety of property making it impossible to get into ocean.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and grounds are generally very clean with housekeeping frequently praised. A few reviews note damp, slippery areas or occasional lapses in room cleanliness.
Related guest reviews
10
Makeda
25 Jul 2025
·
Stayed 5 nights
Property was clean and well-kept. House keepers did an amazing job cleaning. I went out after dinner and came back to a clean room with bed remade and towels/washcloths restocked. Only 1 restaurant on the secrets side that was really good for breakfast lunch and dinner. However, you would have to go on the breathless side for other restaurants and entertainment. Secrets is for sure, the relaxing side, but you get the best of both worlds
Property was clean and well-kept. House keepers did an amazing job cleaning. I went out after dinner and came back to a clean room with bed remade and towels/washcloths restocked. Only 1 restaurant on the secrets side that was really good for breakfast lunch and dinner. However, you would have to go on the breathless side for other restaurants and entertainment. Secrets is for sure, the relaxing side, but you get the best of both worlds
10
Jaritza
23 Sept 2025
·
Stayed 3 nights
Safe, clean, luxurious, not booking anywhere thats not Hyatt Secrets
Safe, clean, luxurious, not booking anywhere thats not Hyatt Secrets
6
Nagela
18 Feb 2025
·
Stayed 3 nights
It should be clearer that this facility is a shared resort with Breathless. Rooms were not cleaned well. The food portions were small. Room service ordered but never came. Some of the workers were very nice and warm. My friends and I enjoyed the open game space with the bar that is available on the breathless side of the property.
It should be clearer that this facility is a shared resort with Breathless. Rooms were not cleaned well. The food portions were small. Room service ordered but never came. Some of the workers were very nice and warm. My friends and I enjoyed the open game space with the bar that is available on the breathless side of the property.
8
Scott
20 Nov 2025
·
Stayed 4 nights
Clean room and amazing staff
Clean room and amazing staff
10
Maciej
14 Mar 2025
·
Stayed 7 nights
Ramirez & Samuel are the best at making this property so amazing! Irma at checkin was so helpful and attentive. Jesus at the Secrets bar not only made the best drinks but also felt like family. These people go above and beyond everytime I visit, the facilities are always clean and staff is always so welcoming. Food is great and drinks are delicious (staff is trained to not over serve you). If you prefer to party stay at Breathless side if you prefer to relax stay at Secrets and if you love both still stay at Secrets because you get access to both. Thanks to everyone at the resort for again making the best experience possible!
Ramirez & Samuel are the best at making this property so amazing! Irma at checkin was so helpful and attentive. Jesus at the Secrets bar not only made the best drinks but also felt like family. These people go above and beyond everytime I visit, the facilities are always clean and staff is always so welcoming. Food is great and drinks are delicious (staff is trained to not over serve you). If you prefer to party stay at Breathless side if you prefer to relax stay at Secrets and if you love both still stay at Secrets because you get access to both. Thanks to everyone at the resort for again making the best experience possible!
8
Tamera
14 Jun 2024
·
Stayed 3 nights
The property is very damp and slippery please be careful. However, the staff were friendly and professional. I would encourage everyone to try the hydrotherapy at the Spa.
The property is very damp and slippery please be careful. However, the staff were friendly and professional. I would encourage everyone to try the hydrotherapy at the Spa.
10
THOMAS
10 Sept 2024
·
Stayed 4 nights
Great property! The bar in the check-in lobby made amazing drinks and always had great bartenders with friendly smiles. Everything was super clean, and all the staff was great.
Great property! The bar in the check-in lobby made amazing drinks and always had great bartenders with friendly smiles. Everything was super clean, and all the staff was great.
2
LAURA ALEJANDRA
25 Jun 2024
·
Stayed 2 nights
The property feels old and dirty. The moisture almost made me slip while walking. I stayed here years ago and realized this was the same terrible property. I will never stay here again. It's not worth the five-star rating it has.!
The property feels old and dirty. The moisture almost made me slip while walking. I stayed here years ago and realized this was the same terrible property. I will never stay here again. It's not worth the five-star rating it has.!
8
Stevanne Latoya
20 Nov 2025
·
Stayed 5 nights
Room was clean Staff was friendly
Room was clean Staff was friendly
10
Norman Lee
29 Dec 2024
·
Stayed 4 nights
This is a pretty nice mid-level resort. I enjoyed the level of service, how clean things were and just the general vibe. My favorite part was being able to walk to the Breathless side of the resort for more of a party vibe if I wanted.
This is a pretty nice mid-level resort. I enjoyed the level of service, how clean things were and just the general vibe. My favorite part was being able to walk to the Breathless side of the resort for more of a party vibe if I wanted.
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AI-generated summary based on recent guest reviews
Rooms
Many find the rooms spacious and modern, with popular swim-out suites and attractive views. Some report noise, worn mattresses, occasional A/C or dampness issues, and spotty in-room Wi-Fi.
Related guest reviews
10
Macie
17 Aug 2025
·
Stayed 3 nights
The resort was beautiful! Its about a 20 minute ride from the Cancun airport which isnt bad but its secluded! So if your looking be near clubs i wouldnt recommend! The rooms are amazing showers in the middle of the room and jacuzzi tubs on the balconys! The food was okay! Drinks amazing and the service! They also offer swim out rooms! The hibachi restaurant was the best, but thats the only restaurant you have to make reservations for! All in all definitely a 10/10 stay! And you have access to the breathless resort as well so 3 different pool options with swim up bars and a dj!
The resort was beautiful! Its about a 20 minute ride from the Cancun airport which isnt bad but its secluded! So if your looking be near clubs i wouldnt recommend! The rooms are amazing showers in the middle of the room and jacuzzi tubs on the balconys! The food was okay! Drinks amazing and the service! They also offer swim out rooms! The hibachi restaurant was the best, but thats the only restaurant you have to make reservations for! All in all definitely a 10/10 stay! And you have access to the breathless resort as well so 3 different pool options with swim up bars and a dj!
10
Faazil
23 May 2023
·
Stayed 3 nights
Excellent resort rooms are amazing food was good pool amazing. Staff were so friendly and helpful. Wifi was a little weak in the room not a big deal at all. Highly recommend. Second secrets resort ive stayed at does not disappoint.
Excellent resort rooms are amazing food was good pool amazing. Staff were so friendly and helpful. Wifi was a little weak in the room not a big deal at all. Highly recommend. Second secrets resort ive stayed at does not disappoint.
10
Bradd
12 Sept 2025
·
Stayed 4 nights
Awesome! Swimout room is a must! Will return!
Awesome! Swimout room is a must! Will return!
10
Quanika
2 Oct 2025
·
Stayed 5 nights
Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.
Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.
10
Paul
20 Aug 2025
·
Stayed 5 nights
I took my wife here for our anniversary/her birthday trip and it was our first experience at an all inclusive. TL;DR This place is a DREAM! The resort has amazing layout and has something for everyone based on what your taste is. It was a perfect fit for us because we’re folks who enjoy the peace and quiet but like having the option of going to the party. The Swimout Oceanview Junior Suite and (and the master suite) are absolutely worth it as they always seem to remain a nice cool temperature. That way you can retreat to them if the larger pools get too crowded or too warm in the Mexico heat, Most of all the service above what truly makes this place feel like your own personal heaven. They make sure to remember your name and always treat you like family if you treat them well. A special shoutout to Nidel, Luis, Jacob, Roger, and Brian for their excellence service and making us feel like we never wanted to leave. I see a lot of folks complain about the beach and I can understand because other resorts have those turquoise blue waters you look for in your vacation spot but it turned out that this year was a terrible year for sargassum (look it up and get familiar with it. You’ll be upset if your beach vacation is ruined by it) and Secrets has a barrier to protect its beaches from it. It’s not a perfect solution as some still gets through but it’s nothing compared to what has slammed other resorts in the area, and it’s well maintained. Enjoy your stay! We sure did!
I took my wife here for our anniversary/her birthday trip and it was our first experience at an all inclusive. TL;DR This place is a DREAM! The resort has amazing layout and has something for everyone based on what your taste is. It was a perfect fit for us because we’re folks who enjoy the peace and quiet but like having the option of going to the party. The Swimout Oceanview Junior Suite and (and the master suite) are absolutely worth it as they always seem to remain a nice cool temperature. That way you can retreat to them if the larger pools get too crowded or too warm in the Mexico heat, Most of all the service above what truly makes this place feel like your own personal heaven. They make sure to remember your name and always treat you like family if you treat them well. A special shoutout to Nidel, Luis, Jacob, Roger, and Brian for their excellence service and making us feel like we never wanted to leave. I see a lot of folks complain about the beach and I can understand because other resorts have those turquoise blue waters you look for in your vacation spot but it turned out that this year was a terrible year for sargassum (look it up and get familiar with it. You’ll be upset if your beach vacation is ruined by it) and Secrets has a barrier to protect its beaches from it. It’s not a perfect solution as some still gets through but it’s nothing compared to what has slammed other resorts in the area, and it’s well maintained. Enjoy your stay! We sure did!
8
Sarah E
26 Dec 2024
·
Stayed 5 nights
Everything was amazing except the bed. The mattress was horrendous
Everything was amazing except the bed. The mattress was horrendous
10
Rochelle
25 May 2025
·
Stayed 5 nights
We loved our time at the resort. The check in process was easy and the property is beautiful. Most of the employees were very friendly and eager to meet our every desire. We were lucky enough to be offered a free upgrade. We were in a king suite with a swim out. Our butler introduced himself to us right after check in. We were told that he would be in touch frequently to see what he could do for us. He asked about all of our favorites for the mini bar. We never heard from a butler the whole time we were there. We finally reached out to him on the 2nd day we were there and asked for a few things for our mini bar. And we never heard from him again for the rest of our stay. If we had actually paid for this upgrade I would be very disappointed. The breakfast buffet was really good! There were so many options! The resort was in excellent condition. There are just a couple things that may need some updating. The mattress was very worn and sunken in and the bath towels were very rough. They might need to be replaced soon. Overall our visit was awesome and we really enjoyed relaxing here for a week.
We loved our time at the resort. The check in process was easy and the property is beautiful. Most of the employees were very friendly and eager to meet our every desire. We were lucky enough to be offered a free upgrade. We were in a king suite with a swim out. Our butler introduced himself to us right after check in. We were told that he would be in touch frequently to see what he could do for us. He asked about all of our favorites for the mini bar. We never heard from a butler the whole time we were there. We finally reached out to him on the 2nd day we were there and asked for a few things for our mini bar. And we never heard from him again for the rest of our stay. If we had actually paid for this upgrade I would be very disappointed. The breakfast buffet was really good! There were so many options! The resort was in excellent condition. There are just a couple things that may need some updating. The mattress was very worn and sunken in and the bath towels were very rough. They might need to be replaced soon. Overall our visit was awesome and we really enjoyed relaxing here for a week.
10
Amanda Reyes
7 Jul 2025
·
Stayed 3 nights
Amazing stay, rooms were very luxurious, the service was so personalized and attentive. Food was great and tons to do throughout the trip.
Amazing stay, rooms were very luxurious, the service was so personalized and attentive. Food was great and tons to do throughout the trip.
10
Jennifer
15 Apr 2025
·
Stayed 4 nights
Everything was perfect!! The room and pool area were gorgeous!! The staff was absolutely amazing - 2nd to none!!!
Everything was perfect!! The room and pool area were gorgeous!! The staff was absolutely amazing - 2nd to none!!!
8
monica
11 Dec 2024
·
Stayed 5 nights
We came to celebrate our 20th anniversary and loved our experience. Loved our swimout room although it did have a bit of a moldy smell inside the room, not sure why that was because the room and surrounding areas inside and out were well maintained and clean and beautiful.The Staff was great! They go above and beyond! We visited the Rosewater restaurant, hibachi, strip grill, Spumante and buffet. All had great food options. Even the wood grilled pizzas were great by the pool. Only downside was the club After dark. If you weren't drinking wine or beer then their mixed drinks were horrible. Also they closed at 1am, so that's a little early for my preference on vacation. Beach wasn't turquoise clear but it was a good view for those that don't go in the beach waters anyways. Great first experience for all inclusive in Cancun.
We came to celebrate our 20th anniversary and loved our experience. Loved our swimout room although it did have a bit of a moldy smell inside the room, not sure why that was because the room and surrounding areas inside and out were well maintained and clean and beautiful.The Staff was great! They go above and beyond! We visited the Rosewater restaurant, hibachi, strip grill, Spumante and buffet. All had great food options. Even the wood grilled pizzas were great by the pool. Only downside was the club After dark. If you weren't drinking wine or beer then their mixed drinks were horrible. Also they closed at 1am, so that's a little early for my preference on vacation. Beach wasn't turquoise clear but it was a good view for those that don't go in the beach waters anyways. Great first experience for all inclusive in Cancun.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly and attentive across pools, bars, and restaurants. However, several reviews mention long waits, slow or missed room service, pushy "resort tour" sales pitches, understaffing, and occasional check-in or butler issues.
Related guest reviews
4
Lacey
2 Jan 2025
·
Stayed 4 nights
The service was terrible!!! Definitely not worth the money. Things started off wrong by having to wait more than 30 minutes for someone to take us to our room after checking in. They tried to blame it on it being high season even though it is not. Also, this is a resort, and should be able to service large numbers of people. However, they seemed to be understaffed and poorly managed. Most staff are slow to bring you things that you request. We were never able to use the app to make reservations or order things. We had to request things multiple times or get them ourselves. We were promised a bottle of champagne by a manager for our troubles, which we never received. The dinner buffet was closed without notice on the evening of Jan. 1st. Instead, they had an outdoor semi-buffet with dry overcooked limited items. It was supposed to be open at 6:30, however it didn't open until 7 pm. Several people complained, to which they told people that they could go to one of the restaurants where they would wait 45 minutes. People chose the buffet for convenience, which was not a thing. One of the few people who we thought were nice and attentive in the Spoon café crossed boundaries by holding my hand and kissing my cheek without my permission, which made me feel completely uncomfortable and violated. I never saw any of the other waiters doing this or him doing this to any other guest.
The service was terrible!!! Definitely not worth the money. Things started off wrong by having to wait more than 30 minutes for someone to take us to our room after checking in. They tried to blame it on it being high season even though it is not. Also, this is a resort, and should be able to service large numbers of people. However, they seemed to be understaffed and poorly managed. Most staff are slow to bring you things that you request. We were never able to use the app to make reservations or order things. We had to request things multiple times or get them ourselves. We were promised a bottle of champagne by a manager for our troubles, which we never received. The dinner buffet was closed without notice on the evening of Jan. 1st. Instead, they had an outdoor semi-buffet with dry overcooked limited items. It was supposed to be open at 6:30, however it didn't open until 7 pm. Several people complained, to which they told people that they could go to one of the restaurants where they would wait 45 minutes. People chose the buffet for convenience, which was not a thing. One of the few people who we thought were nice and attentive in the Spoon café crossed boundaries by holding my hand and kissing my cheek without my permission, which made me feel completely uncomfortable and violated. I never saw any of the other waiters doing this or him doing this to any other guest.
10
robynne
13 Nov 2025
·
Stayed 4 nights
This was honestly the best vacation we have ever had!!! Room was fantastic.Service was spectacular.Absolutely no complaints. Would offer the idea of having a small table on the patio for room service. As well as keeping the noise down at early morning hours. Other than that, thank you for a great time!
This was honestly the best vacation we have ever had!!! Room was fantastic.Service was spectacular.Absolutely no complaints. Would offer the idea of having a small table on the patio for room service. As well as keeping the noise down at early morning hours. Other than that, thank you for a great time!
6
Jordan Nadia
28 Oct 2025
·
Stayed 7 nights
Property was ok. Rundown and the staff seem overworked and understaffed. Check in was u
Property was ok. Rundown and the staff seem overworked and understaffed. Check in was u
10
Elizabeth
7 Aug 2025
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Stayed 3 nights
Loved every minute! There was a little bit of high pressure bait/switch at check in to “visit” another sister property & go home & tell all our friends & family how great it was -but we heard it was selling a travel club membership & would take almost all day - not sure if that’s true-but didn’t like that so we canceled & were made to feel like it was kind of taking away “someone’s brownie points”…
Loved every minute! There was a little bit of high pressure bait/switch at check in to “visit” another sister property & go home & tell all our friends & family how great it was -but we heard it was selling a travel club membership & would take almost all day - not sure if that’s true-but didn’t like that so we canceled & were made to feel like it was kind of taking away “someone’s brownie points”…
10
Victoria Princess
29 Oct 2025
·
Stayed 3 nights
Staff was amazing food could be better
Staff was amazing food could be better
8
Scott
20 Nov 2025
·
Stayed 4 nights
Clean room and amazing staff
Clean room and amazing staff
10
tamara
11 Nov 2025
·
Stayed 7 nights
The staff was above and beyond! Nadel, Cruz, Kayla, Luis, and Danny were all exceptional to be around and took great care of us our whole trip.
The staff was above and beyond! Nadel, Cruz, Kayla, Luis, and Danny were all exceptional to be around and took great care of us our whole trip.
8
Kelly
29 Jul 2025
·
Stayed 5 nights
We are repeat guest—Luis at the preferred club and Maria at the Breathless pool are amazing. Something was off this trip, we waited for food or 2 times didn’t get food, something we hadn’t experienced in other trips
We are repeat guest—Luis at the preferred club and Maria at the Breathless pool are amazing. Something was off this trip, we waited for food or 2 times didn’t get food, something we hadn’t experienced in other trips
10
Malinda
24 May 2025
·
Stayed 1 night
Excellent service!
Excellent service!
8
Timika
2 Oct 2025
·
Stayed 4 nights
My husband and I stayed at Secrets Riviera Cancún All Preferred - Adults Only - All Inclusive, and overall, it was a wonderful experience. The resort itself is beautiful and very well maintained. I loved the different vibes of the pools — we started at the quiet pool, ended up at the lively pool on Saturday during the all-day party (SO much fun), and then enjoyed the middle pool on Sunday for the football games. The food was decent, though I’ll admit we didn’t fully explore all of the dining options available. Our room was romantic and comfortable — I never wanted to get out of the shower! We also had a hot tub on our balcony, which unfortunately we didn’t get a chance to use because we spent most of our time relaxing at the pools. We also took full advantage of the spa, which was an excellent experience. The only real negative of our trip was the “resort tour” they promote. It’s positioned as a quick, no-obligation, two-hour experience where you get to see one of their new properties and receive resort credits. Since it was a rainy day, we figured why not. The property we visited, Secrets Moxché, was stunning and honestly blew me away. But the experience quickly shifted into a hard sales pitch. Despite making it clear we weren’t interested in purchasing, we were passed from one rep to another, each offering new “deals.” What was supposed to be two hours dragged into nearly five. By the end, our sales rep became extremely rude and even accused my husband of lying about our
My husband and I stayed at Secrets Riviera Cancún All Preferred - Adults Only - All Inclusive, and overall, it was a wonderful experience. The resort itself is beautiful and very well maintained. I loved the different vibes of the pools — we started at the quiet pool, ended up at the lively pool on Saturday during the all-day party (SO much fun), and then enjoyed the middle pool on Sunday for the football games. The food was decent, though I’ll admit we didn’t fully explore all of the dining options available. Our room was romantic and comfortable — I never wanted to get out of the shower! We also had a hot tub on our balcony, which unfortunately we didn’t get a chance to use because we spent most of our time relaxing at the pools. We also took full advantage of the spa, which was an excellent experience. The only real negative of our trip was the “resort tour” they promote. It’s positioned as a quick, no-obligation, two-hour experience where you get to see one of their new properties and receive resort credits. Since it was a rainy day, we figured why not. The property we visited, Secrets Moxché, was stunning and honestly blew me away. But the experience quickly shifted into a hard sales pitch. Despite making it clear we weren’t interested in purchasing, we were passed from one rep to another, each offering new “deals.” What was supposed to be two hours dragged into nearly five. By the end, our sales rep became extremely rude and even accused my husband of lying about our
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AI-generated summary based on recent guest reviews
Location
About a 20-minute drive from the airport, the resort feels secluded and quiet. The access road has potholes and most places require a taxi, but easy walking between Secrets and Breathless is a plus.
Related guest reviews
10
Charleen
27 Mar 2024
·
Stayed 3 nights
This property was very clean and quiet you couldn’t even tell it was a club next or the other side will definitely stay again
This property was very clean and quiet you couldn’t even tell it was a club next or the other side will definitely stay again
10
Macie
17 Aug 2025
·
Stayed 3 nights
The resort was beautiful! Its about a 20 minute ride from the Cancun airport which isnt bad but its secluded! So if your looking be near clubs i wouldnt recommend! The rooms are amazing showers in the middle of the room and jacuzzi tubs on the balconys! The food was okay! Drinks amazing and the service! They also offer swim out rooms! The hibachi restaurant was the best, but thats the only restaurant you have to make reservations for! All in all definitely a 10/10 stay! And you have access to the breathless resort as well so 3 different pool options with swim up bars and a dj!
The resort was beautiful! Its about a 20 minute ride from the Cancun airport which isnt bad but its secluded! So if your looking be near clubs i wouldnt recommend! The rooms are amazing showers in the middle of the room and jacuzzi tubs on the balconys! The food was okay! Drinks amazing and the service! They also offer swim out rooms! The hibachi restaurant was the best, but thats the only restaurant you have to make reservations for! All in all definitely a 10/10 stay! And you have access to the breathless resort as well so 3 different pool options with swim up bars and a dj!
10
Quanika
2 Oct 2025
·
Stayed 5 nights
Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.
Stayed in a swim out that was nice and spacious. It was located by a bar so the waiters would bring drinks. This resort is close to Breathless so you have access to their restaurants which gives plenty of options to choose from. The walking distance is decent. There were things going on each day. There’s also a nightclub. I would definitely recommend this resort.
8
Theresa
13 Jan 2025
·
Stayed 7 nights
Beautiful resort, more food options at the resort attraction. Quiet and peaceful, great for relaxing without a crowd of ppl.
Beautiful resort, more food options at the resort attraction. Quiet and peaceful, great for relaxing without a crowd of ppl.
10
Ingrid L
28 May 2023
·
Stayed 7 nights
Beautiful location on the beach.
Beautiful location on the beach.
8
Chris
18 Nov 2023
·
Stayed 4 nights
I liked that there was 3 sections; Quiet, Social and 'Party Time'. The beach was not great.
I liked that there was 3 sections; Quiet, Social and 'Party Time'. The beach was not great.
10
Nicole
3 Nov 2024
·
Stayed 4 nights
I was initially hesitant about booking this resort since I wanted to be closer to the Hotel Zone and Cancun Beach, but let me tell you – I have *zero* regrets. This place deserves a solid 9.5 out of 10, and the only minor shortfall was the beach. But trust me, every other aspect of the resort more than made up for it. The food? Incredible. Every single meal was a delight – so much so that the common myth about bland all-inclusive resort food in Mexico does not apply here in the slightest. Every restaurant, every bite was full of flavor and authenticity. The staff? Absolutely phenomenal. From the moment we arrived, the customer service was impeccable. The team went above and beyond to ensure that every guest felt like a VIP. And the ambiance? Stunning. The resort’s design is breathtaking, with beautifully maintained pools that look straight out of a dream. The entire atmosphere is curated to perfection, balancing luxury and comfort. There's also no shortage of entertainment. From fun activities to engaging live shows, there was always something exciting happening. Even though we visited during the rainy season, the resort managed to keep us entertained and happy every single day. One of the standout highlights for me was the spa – easily one of the best experiences I've ever had. The pampering, the serene environment, and the attention to detail made it unforgettable. If you're considering booking here, don't hesitate. The videos and photos online don’t do it justice
I was initially hesitant about booking this resort since I wanted to be closer to the Hotel Zone and Cancun Beach, but let me tell you – I have *zero* regrets. This place deserves a solid 9.5 out of 10, and the only minor shortfall was the beach. But trust me, every other aspect of the resort more than made up for it. The food? Incredible. Every single meal was a delight – so much so that the common myth about bland all-inclusive resort food in Mexico does not apply here in the slightest. Every restaurant, every bite was full of flavor and authenticity. The staff? Absolutely phenomenal. From the moment we arrived, the customer service was impeccable. The team went above and beyond to ensure that every guest felt like a VIP. And the ambiance? Stunning. The resort’s design is breathtaking, with beautifully maintained pools that look straight out of a dream. The entire atmosphere is curated to perfection, balancing luxury and comfort. There's also no shortage of entertainment. From fun activities to engaging live shows, there was always something exciting happening. Even though we visited during the rainy season, the resort managed to keep us entertained and happy every single day. One of the standout highlights for me was the spa – easily one of the best experiences I've ever had. The pampering, the serene environment, and the attention to detail made it unforgettable. If you're considering booking here, don't hesitate. The videos and photos online don’t do it justice
10
Zeinab
19 Apr 2024
·
Stayed 6 nights
Everything was awesome. The only issue I faced was the long duration of time it took to bring the food in the restaurant. Every time we ordered, it took a while to receive it and I noticed many people giving up on waiting longer to get their food. Another thing was the location of the place. It was far from the highway and other stores, and it was impossible to go anywhere on foot. Taking a taxi was the only option, otherwise, everything was perfect.
Everything was awesome. The only issue I faced was the long duration of time it took to bring the food in the restaurant. Every time we ordered, it took a while to receive it and I noticed many people giving up on waiting longer to get their food. Another thing was the location of the place. It was far from the highway and other stores, and it was impossible to go anywhere on foot. Taking a taxi was the only option, otherwise, everything was perfect.
8
Michelle
10 Nov 2024
·
Stayed 7 nights
Property was gorgeous, friendly staff, amazing pools, spa and gym. Food was hit or miss. Part of the road getting to the hotel was terrible and full of potholes.
Property was gorgeous, friendly staff, amazing pools, spa and gym. Food was hit or miss. Part of the road getting to the hotel was terrible and full of potholes.
10
Norman Lee
29 Dec 2024
·
Stayed 4 nights
This is a pretty nice mid-level resort. I enjoyed the level of service, how clean things were and just the general vibe. My favorite part was being able to walk to the Breathless side of the resort for more of a party vibe if I wanted.
This is a pretty nice mid-level resort. I enjoyed the level of service, how clean things were and just the general vibe. My favorite part was being able to walk to the Breathless side of the resort for more of a party vibe if I wanted.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and select venues such as Rosewater and hibachi receive praise. Recurring critiques include limited options or closures on the Secrets side, long waits, small portions or bland dishes, watered-down drinks, and inconsistent top-shelf availability.
Related guest reviews
4
Scott Edward
24 Aug 2025
·
Stayed 7 nights
Saw some reviews that said this was the lower end of secrets resorts, and it lived up to that. Menu is subpar, the food is resort food, bland, not exciting at all. Room service menu just sucked! Very limited items and never changes. Biggest complaint was the noise, every night the same thing drunks yelling and screaming till 2-3 in the morning. Then someone decided to use a hammer drill at 3 in the morning for a few nights. Stayed on the Secrets side in a swim out suite, never expected to get 2-3 hours of sleep a night when we went to relax. Will never go back to this location ever. This place was like a carnival cruise! This was our 5th stay at a secrets resort because we loved the others. This one is not for those that want to rest and relax.
Saw some reviews that said this was the lower end of secrets resorts, and it lived up to that. Menu is subpar, the food is resort food, bland, not exciting at all. Room service menu just sucked! Very limited items and never changes. Biggest complaint was the noise, every night the same thing drunks yelling and screaming till 2-3 in the morning. Then someone decided to use a hammer drill at 3 in the morning for a few nights. Stayed on the Secrets side in a swim out suite, never expected to get 2-3 hours of sleep a night when we went to relax. Will never go back to this location ever. This place was like a carnival cruise! This was our 5th stay at a secrets resort because we loved the others. This one is not for those that want to rest and relax.
10
Jordan
19 Apr 2024
·
Stayed 7 nights
Demographic Male: 42 Female: 27 Income: 200K Vacation: 4/9/24 - 4/16/24 Staff 10/10 Cleanliness: 10/10 Entertainment 10/10 Drinks: 10/10 Food: 7/10 In-Room Hairdryer 0/10 This is a fantastic choice for couples or friends aged 25+. Entertainment: Perfect blend of party (when you want it) and peace and luxury when you don't. Staff: Attentive, polite, and fun. Drinks: Plentiful and everywhere. Food: For an all-inclusive they did pretty well. The morning breakfast was fantastic. Length: I would recommend 6 nights 5 days. Notes: Bring your own hairdryer. Bring enough cash so you don't need to use the ATM. I think it charged around $120 to take out $1,000. Tips: There is no requirement or expectation of tips - however, I strongly advise tipping $3-5 per meal and $1-2 per drink. Don't forget to support the Housekeepers and others you might find helpful along the way. I also find it's to your advantage to give a nice tip to start with your bartender and they will take care of you. Summary: If you are looking for the Cancun experience without a bunch of 18 year olds running around vomiting on everything this is your place. The median age when we were there was probably 45, however I think any age from 25-90 would have a fantastic vacation here.
Demographic Male: 42 Female: 27 Income: 200K Vacation: 4/9/24 - 4/16/24 Staff 10/10 Cleanliness: 10/10 Entertainment 10/10 Drinks: 10/10 Food: 7/10 In-Room Hairdryer 0/10 This is a fantastic choice for couples or friends aged 25+. Entertainment: Perfect blend of party (when you want it) and peace and luxury when you don't. Staff: Attentive, polite, and fun. Drinks: Plentiful and everywhere. Food: For an all-inclusive they did pretty well. The morning breakfast was fantastic. Length: I would recommend 6 nights 5 days. Notes: Bring your own hairdryer. Bring enough cash so you don't need to use the ATM. I think it charged around $120 to take out $1,000. Tips: There is no requirement or expectation of tips - however, I strongly advise tipping $3-5 per meal and $1-2 per drink. Don't forget to support the Housekeepers and others you might find helpful along the way. I also find it's to your advantage to give a nice tip to start with your bartender and they will take care of you. Summary: If you are looking for the Cancun experience without a bunch of 18 year olds running around vomiting on everything this is your place. The median age when we were there was probably 45, however I think any age from 25-90 would have a fantastic vacation here.
10
Kayla
10 Dec 2023
·
Stayed 7 nights
We just got back from a week at Secrets. Love that you can have your choice from quiet to mid party to loud and fist bumpin in one resort. The food was all great. We ate all of our breakfasts and a couple suppers at Rosewood. Love the brick oven pizzas at the swing bar by the beach! Burgers were good by the pool. Hibachi was our favorite. The service was all top notch. Alejandro and Hugo at the Sports bar were the BEST. They took great care of us and were the extra cherry on top. The Sports Bar has any sport you can dream of. We loved watching all the Sunday football in the pool. We didn’t spend any time at the beach. The beach itself is pretty small, but the water is murky and yucky. However, if you are more of a pool vibe person, you will be just fine. Overall, we would come back in a heartbeat.
We just got back from a week at Secrets. Love that you can have your choice from quiet to mid party to loud and fist bumpin in one resort. The food was all great. We ate all of our breakfasts and a couple suppers at Rosewood. Love the brick oven pizzas at the swing bar by the beach! Burgers were good by the pool. Hibachi was our favorite. The service was all top notch. Alejandro and Hugo at the Sports bar were the BEST. They took great care of us and were the extra cherry on top. The Sports Bar has any sport you can dream of. We loved watching all the Sunday football in the pool. We didn’t spend any time at the beach. The beach itself is pretty small, but the water is murky and yucky. However, if you are more of a pool vibe person, you will be just fine. Overall, we would come back in a heartbeat.
6
Cristina
18 Sept 2025
·
Stayed 3 nights
Although the staff was very friendly, the resort was lacking. I've stayed at other Secrets locations & this was definitely not 5 star. It was more like 3.5. The food (even with plenty restaurants) was lacking flavor in my opinion. Even with Preferred Club, only the alcohol options were better. It took 2 hours to get into my room, onlly after the 2 hours did they change my room. I wouldn't recommend if you've traveled and enjoy 5 star privileges, this is not that.
Although the staff was very friendly, the resort was lacking. I've stayed at other Secrets locations & this was definitely not 5 star. It was more like 3.5. The food (even with plenty restaurants) was lacking flavor in my opinion. Even with Preferred Club, only the alcohol options were better. It took 2 hours to get into my room, onlly after the 2 hours did they change my room. I wouldn't recommend if you've traveled and enjoy 5 star privileges, this is not that.
6
Kerri
24 Sept 2025
·
Stayed 4 nights
Not a lot of options for dining. The breathless had good restaurants but not good service.
Not a lot of options for dining. The breathless had good restaurants but not good service.
8
Christina Niema
23 Sept 2025
·
Stayed 5 nights
We love this resort. Food was good. Super nice atmosphere. The room was extremely nice. But will say the drinks were water down a lot most of the time you can tell there was no alcohol in them even when we asked. Also the resort doesn’t really have 14 full restaurants it was more like 6 full ones. The buffet wasn’t really to good. Resort isn’t really as open as expected but still really really nice! Looking forward to coming back!
We love this resort. Food was good. Super nice atmosphere. The room was extremely nice. But will say the drinks were water down a lot most of the time you can tell there was no alcohol in them even when we asked. Also the resort doesn’t really have 14 full restaurants it was more like 6 full ones. The buffet wasn’t really to good. Resort isn’t really as open as expected but still really really nice! Looking forward to coming back!
8
Aaron
10 Jul 2023
·
Stayed 4 nights
The resort itself was great, we stayed on the Secrets side which was quiet all the time and they had a lot of activities going on to keep you occupied. The staff upon checkin were nice and answered any questions we had about the resort. The only downside is the food, the food portions and how long you will wait for the food. The restaurants that had good food was Rosewater, Silk City for Hibachi, Picante (only for the guac and tacos), Foam (for the pizza) and maybe Bites at night which turns into the Strip Grill. The Italian restaurant I would avoid, we waited over an hour for our food. The pasta came all soupy and not even cooked all the way, we left and went to Rosewater. If you order food, order 2 of everything, the portions are small which isn't bad but if you're hungry just order 2.
The resort itself was great, we stayed on the Secrets side which was quiet all the time and they had a lot of activities going on to keep you occupied. The staff upon checkin were nice and answered any questions we had about the resort. The only downside is the food, the food portions and how long you will wait for the food. The restaurants that had good food was Rosewater, Silk City for Hibachi, Picante (only for the guac and tacos), Foam (for the pizza) and maybe Bites at night which turns into the Strip Grill. The Italian restaurant I would avoid, we waited over an hour for our food. The pasta came all soupy and not even cooked all the way, we left and went to Rosewater. If you order food, order 2 of everything, the portions are small which isn't bad but if you're hungry just order 2.
10
Masumi
3 May 2024
·
Stayed 4 nights
Food is an amazing!!! Best resort so far!
Food is an amazing!!! Best resort so far!
6
Anthony
20 Sept 2025
·
Stayed 4 nights
Most of the Restaurants were closed most Days. Food was edible but note to write home about.
Most of the Restaurants were closed most Days. Food was edible but note to write home about.
8
Sherry
18 Jan 2023
·
Stayed 19,374 nights
Grounds and beach area are amazing! Dining in restaurants other than Rosewater and buffet breakfast have taken a decided downturn since I visited last January. The live music on Friday evening was far too loud for dining in the steak restaurant. Could not converse with table mates comfortably. There seems to be a problem with staffing in those restaurants as while the meals, except for the steak restaurant, were tasty, they were on the cool side rather than straight from the kitchen. The servers seemed pressed to accommodate the patrons in a timely fashion. The servers themselves were all professional and extremely courteous. The service at the steak restaurant was iffy as there were two large groups in the dining area. And when did they stop giving the meat options on both the restaurant menu and on the iPad menu in the suites? We enjoyed the steak restaurant so much last year we planned on going twice this time. Didn’t happen as the steaks were bloody rare and cold. Sides were minuscule. Service was very spotty and slow. Didn’t even stay for desert because of service and very loud music next door. I reserved two rooms last summer for January with two double beds in each room for this visit and was assured both by email and personal phone calls this was possible as we had the same on our last visit. Upon arrival I was told only King beds were available. This was rectified the next day for one room, but not the second. Still love this resort and plan to return next January!
Grounds and beach area are amazing! Dining in restaurants other than Rosewater and buffet breakfast have taken a decided downturn since I visited last January. The live music on Friday evening was far too loud for dining in the steak restaurant. Could not converse with table mates comfortably. There seems to be a problem with staffing in those restaurants as while the meals, except for the steak restaurant, were tasty, they were on the cool side rather than straight from the kitchen. The servers seemed pressed to accommodate the patrons in a timely fashion. The servers themselves were all professional and extremely courteous. The service at the steak restaurant was iffy as there were two large groups in the dining area. And when did they stop giving the meat options on both the restaurant menu and on the iPad menu in the suites? We enjoyed the steak restaurant so much last year we planned on going twice this time. Didn’t happen as the steaks were bloody rare and cold. Sides were minuscule. Service was very spotty and slow. Didn’t even stay for desert because of service and very loud music next door. I reserved two rooms last summer for January with two double beds in each room for this visit and was assured both by email and personal phone calls this was possible as we had the same on our last visit. Upon arrival I was told only King beds were available. This was rectified the next day for one room, but not the second. Still love this resort and plan to return next January!
Was this helpful?
AI-generated summary based on recent guest reviews
10
Katherine
last week
·
Stayed 4 nights
The resort is beautiful! We'll keep. Clean, friendly staff. The food was Good. They had Gluten-Free options.
The resort is beautiful! We'll keep. Clean, friendly staff. The food was Good. They had Gluten-Free options.
10
Candice
3 Aug 2026
·
Stayed 3 nights
The staff was pretty good and the pool area was great!
The staff was pretty good and the pool area was great!
10
Leticia
2 Aug 2026
·
Stayed 3 nights
Property was incredible beautiful! Staff are very friendly, hard working and knowledgeable! Highly recommended for anyone to visit!
Property was incredible beautiful! Staff are very friendly, hard working and knowledgeable! Highly recommended for anyone to visit!
6
Lanesha
2 Aug 2026
·
Stayed 7 nights
Beach wasn’t as expected. Not really much to do on the secrets side. Food was just okay not many restaurant options were available.
Beach wasn’t as expected. Not really much to do on the secrets side. Food was just okay not many restaurant options were available.
10
Matthew
31 Jul 2026
·
Stayed 6 nights
Beautiful clean property and the staff was so friendly and helpful. We will definitely be visiting here again.
Beautiful clean property and the staff was so friendly and helpful. We will definitely be visiting here again.
FAQs about Secrets Riviera Cancún Resort & Spa - Adults Only - All inclusive
Is parking available at the property?
Free valet parking is available onsite, and there is also limited onsite parking. No reservation is required.
What type of breakfast is offered and what are the serving hours?
A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:30 AM.
Does the property allow pets?
Pets are allowed in specific rooms only, with a maximum fee of USD 65 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additionally, elevators are available for ease of access.
Where is the property located in relation to key landmarks?
The property is located within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. It is approximately 9 miles from Moon Palace Golf Club and 17 miles from Delfines Beach.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours may vary.
Are children allowed at the property?
Children are not permitted at this adults-only property. Guests must be at least 18 years old to stay.
What are the policies regarding extra beds and cribs?
The property does not provide information on extra beds or cribs. Guests are encouraged to contact the property directly for specific requests regarding additional bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-04: 432.30746786169436USD
- 2026-11-05: 362.3739568831787USD
- 2026-11-06: 394.77810459927366USD
- 2026-11-07: 417.88411969073485USD
- 2026-11-08: 462.09142457711795USD
- 2026-11-09: 393.49082315576175USD
- 2026-11-10: 393.49082315576175USD
- 2026-11-11: 353.61849736395266USD
- 2026-11-12: 385.5292996650696USD
- 2026-11-13: 462.09142457711795USD
- 2026-11-14: 492.3840388447571USD
- 2026-11-15: 427.7965190825806USD
- 2026-11-16: 321.71855400579835USD
- 2026-11-17: 321.71855400579835USD
- 2026-11-18: 343.2512898152771USD
- 2026-11-19: 385.5292996650696USD
- 2026-11-20: 403.85806495977783USD
- 2026-11-21: 403.85806495977783USD
- 2026-11-22: 305.7631357275696USD
- 2026-11-23: 317.87123393966675USD
- 2026-11-24: 321.71855400579835USD
- 2026-11-25: 305.7631357275696USD
- 2026-11-26: 363.98577342330935USD
- 2026-11-27: 393.49082315576175USD
- 2026-11-28: 492.1457586957092USD
- 2026-11-29: 353.61849736395266USD
- 2026-11-30: 357.0598916442566USD
- 2026-12-01: 328.83856079989624USD
- 2026-12-02: 328.83856079989624USD
- 2026-12-03: 383.34634383151246USD
- 2026-12-04: 744.2298165908813USD
- 2026-12-05: 557.190073424469USD
- 2026-12-06: 424.5516476911621USD
- 2026-12-07: 318.05062915826414USD
- 2026-12-08: 318.05062915826414USD
- 2026-12-09: 318.05062915826414USD
- 2026-12-10: 401.04237873043826USD
- 2026-12-11: 423.4490025333557USD
- 2026-12-12: 479.0893698904419USD
- 2026-12-13: 338.8066593755188USD
- 2026-12-14: 328.83856079989624USD
- 2026-12-15: 389.7729197663269USD
- 2026-12-16: 357.0598916442566USD
- 2026-12-17: 365.8716326880493USD
- 2026-12-18: 397.7196792052307USD
- 2026-12-19: 390.26523752108767USD
- 2026-12-20: 357.0598916442566USD
- 2026-12-21: 382.5826210133667USD
- 2026-12-22: 503.8192594019165USD
- 2026-12-23: 428.7218928529053USD
- 2026-12-24: 504.8980628426819USD
- 2026-12-25: 504.8980628426819USD
- 2026-12-26: 659.478884003418USD
- 2026-12-27: 515.7755036892395USD
- 2026-12-28: 561.362271140625USD
- 2026-12-29: 613.9335997694702USD
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 642.60079812677USD
- 2027-01-02: 485.7952638723145USD
- 2027-01-03: 448.9832416968994USD
- 2027-01-04: 423.2666271001282USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Guests under 18 years old are not permitted at this adults-only property.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Business details
Property registration number 011-007-000113/2025
- Pet fee: USD 65 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Designated smoking area
Self laundry
24-Hour Front Desk
Bingo
Concierge Services
Activities
Swimming pool
Tennis courts
Garden
Beach (nearby)
Karaoke
Billiards
Pool outdoor
Live music
Evening Entertainment
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Facial treatments
Breakfast in the room
Adults only
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Valet parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi