Name: Dreams Sapphire Resort & Spa
Address: Zona Federal Maritima Supermanzana 11 Manzana 9 Lote 10 Benito Juarez Puerto Morelos, Puerto Morelos, Quintana Roo, Mexico, Puerto Morelos, Quintana Roo, Mexico
Rating: 7.9

Guest reviews

7.9

Good

Based on 1,091 verified reviews

Who stays here?

Business

1%

Couple

43%

Family

37%

Group

16%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews of Dreams Sapphire Resort & Spa, travelers highlight lively pools, family activities, and convenient amenities, while reporting mixed food quality, long restaurant waits, dated rooms with A/C issues, and frequent seaweed that often makes the beach unusable.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Jadd

9 Mar 2026

·

Stayed 3 nights

The food was awful and they will try to upcharge you on everything through out the stay.

10

Susan

4 Feb 2026

·

Stayed 2 nights

We had a room right by the beach bar, a swim out and view of the ocean, so it was perfect. The walk to the Adult pool was not far. The property is very large ! Lots going on all the time! The room was clean and the food was very good. The service at the big pool was slow with so many people there. The adult pool was nice and quiet to read or nap and the service was great! In the restaurants they offered blankets if you were cold. The evenings were chilly!

6

Helen Terry

1 Feb 2026

·

Stayed 3 nights

Rooms need updating. Lighting was poor I. Rooms. Service was great. Buffet good but wild animals in the restaurant!

10

Lindsey

30 Jan 2026

·

Stayed 5 nights

This resort was breathtaking. It was clean, the food was amazing and the STAFF were so friendly and kind!

8

Dawn

29 Jan 2026

·

Stayed 5 nights

The staff was very friendly and accommodating. The room staff was great and very pleasing to come back to your room clean and bed made. The variety of food was great! Unlimited drinks is also great but the alcohol content is not like the US. Prepare to drink all day and not get drunk

Zona Federal Maritima Supermanzana 11 Manzana 9 Lote 10 Benito Juarez Puerto Morelos, Puerto Morelos, Quintana Roo, Mexico

Location

When you stay at Dreams Sapphire Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the beach, a 2-minute drive from Puerto Morelos Beach and 6 minutes from Puerto Morelos Town Square. This all-inclusive property is 10.1 mi (16.3 km) from Moon Palace Golf Club and 14.3 mi (23 km) from Maroma Beach.

Arrecife de Puerto Morelos National Park(0.2 Miles)

Puerto Morelos Beach(0.7 Miles)

Ojo de Agua Beach(2.6 Miles)

Puerto Morelos Town Square(2.8 Miles)

San Jose Catholic Parish(2.8 Miles)

Puerto Morelos Artists’ Cooperative(2.9 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, parking is available on-site and is free of charge. Valet parking is also offered.

A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Yes, pets are allowed in specific rooms only, with a fee of USD 65 per pet, per night. Service animals are exempt from fees.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Late check-out is available for a fee, subject to availability.

Yes, airport shuttle services are available. Guests can arrange transfers by contacting the property directly.

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible public areas. There are elevators available for guest use.

The property is located on the beach, just a 2-minute drive from Puerto Morelos Beach and 6 minutes from Puerto Morelos Town Square. It is approximately 23.2 km from Cancun International Airport.

Yes, there are 4 outdoor pools, including a children's pool. The pools are open seasonally and offer a swim-up bar.

Children are welcome at the property, and kids can stay for free up to a certain age. Specific age details are not provided.

Dreams Sapphire Resort & Spa

Amenities

Property description

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Guest reviews