Lotte City Hotel Kinshicho

長めの宿泊だったためランドリーを利用しましたがいつも待ち時間がありました。2台しかないので増やしたらより快適に思います。スタッフの方の言動に丁寧さやプロ意識は感じられませんが気に触らない方であれば他は何も問題ありません。狭苦しさがなく清潔、居心地の良さコストパフォーマンスの良い宿です。

จองห้องแบบ Premium ห้องกว้างขวาง สะอาด และมีบริการเล้าทืสำหรับพักผ่อนพร้อมเครื่องดื่ม มีบริการอาหารเช้าที่ดีเยี่ยม และวิวเมืองที่สวยงาม

エレベーターが2台しかなく、待ち時間が長過ぎる。

We've stayed here a few times in the past and love the convenient location. Although we appreciate the washer&dryer in the 7th floor, they need to be cleaned. Perhaps, they need to update the washer&dryer. The shower curtain smelled moldy.

Our room is on the 28th floors. Got a nice view. And got few free drinks tickets at the hotel lounge. Definitely will be back to stay this hotel next time visiting Tokyo.

Parking is an issue. As the onsite parking is only good for 7am to 11pm Anytime before or after, hotel staff has to be contacted to help bring your car back out for use. Other than that. Great location and facility.

The room had an excellent view and I liked the coin system for the lounge.

Close to train station, very convenient, breakfast is good, lounge is good

スタッフの皆さんも気持ち良い対応をしてくださいました。 エレベーターがなかなか来ないこと以外はとてもまんぞくです。

This was our first stay in this hotel and it was a very pleasant stay. Great location (literally a lift ride down to the Metro or a 3 minute walk across the street to the JR station) and lots of shopping and restaurants nearby, as well as a nice little park with a playground for kids. Kinshicho is a good base on the eastern side of Tokyo and you can get one train straight to Narita Airport at the end of your stay. The room was spacious for Japan and the amenities were nice, with a coin laundry on the 7th floor, which is always handy. Cleaning happens every second day (but fresh towels are delivered to your door daily) We had a standard twin with Sky Tree view which was really spectacular, and was very nice to watch the tower light up every night after the sun went down. Very nice hotel, will definitely go back.

清潔感のあるホテルでした

We've stayed here a few times in the past and love the convenient location. Although we appreciate the washer&dryer in the 7th floor, they need to be cleaned. Perhaps, they need to update the washer&dryer. The shower curtain smelled moldy.

Staff was great service, Room is very nice and clean.

房間很大塵

clean

I recently stayed in this hotel with an excellent location, but unfortunately, my experience was marred by a few issues. First, the cleanliness of the hotel could be improved. In particular, I noticed that the floor in my room was quite sticky, which was unpleasant. I also noticed some areas in the hotel that could have used a more thorough cleaning. Another issue I encountered during my stay was the limited English capability of the staff at the front desk. This made it challenging to communicate effectively and get the information I needed. While I understand that English may not be the primary language of the staff, I think it would be helpful for the hotel to invest in language training to improve communication with guests. Finally, I was disappointed to learn that the hotel only offers room service once a week. This was unexpected, and rooms are generally small, any untidiness/smell feels much harder to tolerate. All that makes the room a lot less comfortable to stay in. Despite these issues, I do want to emphasize that the hotel's location is excellent. It is situated in a convenient and accessible area, which made it easy for me to explore the city. Near direct access to most locations within the city. Overall, this is a hotel that is okay for first timers that who prioritize location over other factors. However, I would caution that there are some areas for improvement, particularly around cleanliness and communication with staff.

Airport bus to and from airport is very convenient. Just 5 mins walk can arrive. Breakfast is good and the coffee is prefect. Cleanliness of the room needs to improve. Have some dust on the wall and may need to have a deep clean of the room more frequently.

部屋の換気が悪く浮遊してるゴミ（？）が見えて、マスクをして寝た。

房間唯一缺點是很多塵，其他都很好，最喜歡電視可以看Youtube

タオルにシミがあった少し大きめ。

出張6日間業務のため滞在しましたが、交通アクセスもとても良くて周りの食堂も多くて楽に過ごしました。 特にハウスキーパーの方々の親切さと清潔な掃除が素晴らしかったです。 ただ、インターネットが不安定な部分は少し残念でした。

Love our room and this hotel! The size and layout are great! 2 giant clean windows with views of Skytree and the park are perfect. Love how there are doors to the bathroom and then doors for toilet and shower rooms. That helps when one family member wakes up early while others are still sleeping. Love the toilet light and bathroom floor sensor light too for that same reason. Most quiet AC/heating system ever! Access to premium lounge and free ice-cream are great for premium floor guests! Love the high end hair dryer, tea pot provided. Love the separate seating area and the high chairs looking out to Skytree. Would be perfect if you install night light in the “living room” area or a blackout curtain behind the bed so I can pull it out and turn on the light in the living room area while others are sleeping and the light won’t bother them. Love having the laundry facilities for our long stay. Location is great too. Love complimentary water bottles. Love the big Lotte biscuit looking cushion too that we will buy. 10/10 rating!

Air conditioning was not strong enough.

Convenient location. Nearby to mall and subway is right below the hotel. Plenty of food around. The hotel is abit dated but the view is amazing. Look at the size of the room carefully before booking. Most rooms would be too small for a mid size luggage for 2 pax.

Wife and I just got back from our stay at this hotel. We absolutely loved it. Rooms were spacey (by Japanese standards), staff were super helpful, the property itself was very clean and located within minutes of walking distance from train stations (one in the basement of the hotel), shopping, food in any direction. Our only issue was that the sink in our room leaked when we turned on the cold water, but was not an issue and we used a towel to keep it dry. Will stay here again the next time we are in Japan!

Good location, good area but rooms very small/tight.

This hotel was conveniently located within a 5min walk from both the JR station and the local metro station! We love this Kinshicho area. Tons of great dining options and a couple of shopping malls nearby as well as a Donki! Rooms are a little small!

駅そばなのでとても便利です。 ただバスタブがない事を事前に認識していなかったこと、トイレがオープンなこと（ベッドルームとは扉で仕切れるが）など少し驚ましたが、㎡数の割に広く感じさせる工夫かも知れません。 あととても静かだったことも良かったです。ホーム横なのに電車やアナウンスの声など気になりませんでした。

Great view of the Sky Tree!

Stayed here last time in the two beds’ room with SkyTree view (like the main one shown on promotional pictures). This time tried the standard room for a single person and what a night and day difference. This one way smaller and truly has no upgraded amenities like the Dyson hair dryer. For this price I guess this is what I should expect. Still nice and room still a bit bigger than other hotels at this similar price range. Love the location. Love the free water bottle every day. Herbal tea bag tastes awful! Should provide the ones from the lounge, at least one black tea and one decaffeinated like the herbal tea. Not enough racks for hanging clothes. Could install one more and longer one on the wood panel above the Corby 4400 trouser presser. Could also replace the Corby machine with a small dresser for guests to put more stuff. Housekeeper usually leaves lights on and that is a waste of electricity. Oh love how the shower is designed. Once you set the temperature, it’s just pushing down for the shower head with hose or pull up the lever for the one overhead. No more need to adjust temps every single time! Love it!

The room was very cramp and had zero bathtoom privacy, the photos are deciving, high floor request was not honor and told veru rudely I cannot have it, forced to pay for upgrade, I paid and I was not given the room that I was shown but another one that had a lot of dust and a terrible poop smell in the shower, I had to go but cleaning supplies myself and clean it ad they do not offer housekeeping service just drop you towels in a bag, the smell got better but the dust was bad I only went there two sleep for two days and I was coughing the entire time, the second day I left and went to another hotel, they seema to be struggling, they will only give you 1 key and give you hard time if you request more. I choose that hotwl because in the past my stays in America and S.Korea have been great but after this experience I will never book Lotte again. I am still waiting for the refund for the last night and also for the upgrade as I did not use it, I dont even think is the staff fault but seems like they do not have enough people or supplies, that hotel is terrible outdated and old, it shows on the linen and furniture. Management needs to look on renovating soon.

受付待ちが長い

The hotel itself was fine. I was more impressed with K. Watanabe, one of the front staff. She was most helpful and professional. She made our stay pleasant and was able to help us with our luggage storage. She was also very kind to my mom when she was sick during our stay.

직원 불친절. 조식은 가격에 비해 질이 많이 떨어짐.

After check in and go in the room, the bed was broken and ask the staff to handle but it was really bad from the response. We can change the room eventually but its still feel very bad from this experience. Including the staff attitude and the arrangement. I cant imagine I’ll get this experience in Japan

Staff was great service, Room is very nice and clean.

The front desk staff are very helpful in finding the best transportation for us to go to the airport.

Very convenient location (Quiet), JR and subway just mins of walk away. Most of the places I went are within 30 mins by train/subway. Room size is good for Tokyo unless money is not an issue. Staff are very polite and helpful. Room are quite clean. Surprisingly I can't hear any train pass even when the tracks are very close by. Room cleanness: 8 Staff: 9 Location: 9 Choice of food/cafe: 8 Value for money: 8

Outstanding staff and beautiful hotel. Kim welcomed us and checked us in with the utmost professionalism. There was another gentleman that would be stocking the premium lounge and managing the outdoor patio area. He was so friendly and welcoming. He really made us feel welcome. The cleaning staff would say hi to us everytime they saw us. The room is very clean and comfortable. I would highly recommend this hotel to anyone. Conveniently close to the train station and restaurants.

とにかくフロント対応 チェックインの対応が悪くてフロント前に人が溢れてて20分以上待たされた

Excellent location, about 2-min walk from JR. Nice rooms and views with different modern electronic appliances (depending on room types).

交通便利，地鐵站直達酒店地庫樓層，JR站只是一馬路之隔。一個站到晴空塔，三個站到東京站或秋葉原，轉往各區都方便。成田空港坐SkyAccess到酒店只需一小時。 酒店設有投幣式洗衣機，乾衣機，十分方便。酒店一樓就有24小時便利店。 房間向晴空塔景觀，早晨和晚上都很漂亮。房間空間大，舒適。

convenient location

駅近くで快適に過ごせました

最滿意系酒店搭電梯到地底就是東京Metro錦系町站，亦可以過一條馬路去搭JR，對自由行黎講十分方便，而且附近已經有齊商場、食肆、藥裝店、生活百貨、24小時超市等，應有盡有。房間整潔，環境寧靜，酒店員工都有禮貌。

Excellent location, close to train station. Restaurants, 7 /11 convenience store , mall , everything. Love it , will stay here again next time

This hotel was conveniently located within a 5min walk from both the JR station and the local metro station! We love this Kinshicho area. Tons of great dining options and a couple of shopping malls nearby as well as a Donki! Rooms are a little small!

Direct access to subway and there are many shops and restaurants around

Convenient location for shopping and subway station.

The hotel is attached to Subway station and very convenient. From this station, you can easily access to various touring spots such as Tokyo Skytree, Asakusa and Tokyo Palace.

We were very pleased with the Lotte City Hotel. Only criticism is that even with it's English speaking staff and it's English themed pub there were no English descriptions of the food on offer at breakfast. Therefore you either had to ask for an explanation (which they were happy to give) or take a chance and for people with strict eating preferences this wasn't so good. But overall very pleased and will probably use them again.

夜、錦糸町で講演会に参加するため。夫婦で宿泊しました。 地下鉄・錦糸町駅から地下道を通って、ホテル入口まで直接行けます。地下道も短くて楽です。 駅周辺はお店が多く、食事も買い物も便利です。 ホテル滞在は快適です。 ラウンジはカードキーで開けて入れます。コーヒー、紅茶が24時間飲めます。 ただ「アイス」コーヒーを選んでも、なぜか「ホット」コーヒーしか出なかった…(\u2060≧\u2060▽\u2060≦\u2060) 朝食では、大人のチョコレートドリンクが美味しかったです。 また利用したいホテルです。

今回、２回目の滞在です。前回はパンデミック前でしたが、その時と比べるとかなりサービスの質が落ちています。部屋にセーフティボックスがついてないし(付いているプランでした)、チェックインの際に、朝食についての説明も、こちらから聞くまで何もありませんでした。私の前にチェックインしたお客さんには説明してました。以前にはフロントやレストランにたくさん置いてあったいろんな大きさのマーチくんたちのぬいぐるみも撤去されていて、とても無機質な感じです。朝食も品数がだいぶ減っていましたし、楽しみにしていた一口大のパンナコッタ等のデザートもなくなっているし、お菓子の無料配布もありませんでした。一日目の朝は、コーヒーメーカーも壊れていて使えませんでした。ロッテならではのサービスがなくなってしまい、ここに泊まるメリットももうないかなぁという感じです。

朝食美味しかったです！

방크기나 위치는 나무랄데 없이 좋으나 청소상태가 룸및 욕실이 아주 실망스러울 정도임 조식도 묵는 10일내내 하나도 바뀌지 않아 이상했음 보통 한두가지 메인은 변화를 주는데 그런것이 없었음 단 스태프는 친절하였음

駅近でしたし、ホテルのイタリアンも美味しかった\u3000居酒屋などがいっぱいあったので、色々周りましたが、結局ホテルのイタリアンに戻りました

Staff extremely polite and helpful. Underground station is just below the hotel and one stop from Tokyo Skytree . Shopping and local restuarant area within 5 minute walk. Breakfast buffet had wide selection and of good quality.

Close to train station, very convenient, breakfast is good, lounge is good

朝ごはんが美味しかったです。

Perfectly situated and convenient. Such a great hotel with fantastic breakfast