Name: AC Hotel by Marriott Charlotte SouthPark
Address: 1824 Roxborough Road, Barclay Downs, Charlotte, North Carolina, United States of America, Charlotte, Mecklenburg County, US
Price range: US$188–US$384 per night
Rating: 9.3

What guests think

At AC Hotel by Marriott Charlotte SouthPark, guests frequently praise the modern, very clean rooms and convenient, walkable location near SouthPark Mall and dining, while recurring concerns include occasional service inconsistencies, noise near elevators or hallways, and parking tightness.

Many appreciate the rooftop bar and attractive public spaces, and rooms often feel well designed with thoughtful outlets and storage, though some report minor maintenance issues. Breakfast is typically an extra charge with mixed feedback on variety and value, and lobby coffee may also cost extra; rooftop food choices are described as limited by some. Overall, expect a well-kept, contemporary stay in an upscale, walkable area with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop bar is a standout feature but is occasionally closed for private events. Parking is generally free and convenient, though spaces can be tight and availability limited at times.

Related guest reviews

8

Eboni

1 May 2023

·

Stayed 3 nights

The overall experience was great. However, we wish we had access to the top level at the bar area. We understand it was a private event but didn’t feel the whole top level has to be blocked off.

10

Bruce

23 Mar 2025

·

Stayed 1 night

Great hotel with cool lobby and rooftop bar.

10

Tamiko

5 Nov 2024

·

Stayed 2 nights

It was a great stay, conveniently located across from a mall. The desk staff were very nice & accommodating. The parking was ok, however there was no access to the upper deck, was not real clear where to park. We were ok though, there was plenty of parking available in the connected lot. We would definitely stay again.

10

Samantha

31 Mar 2025

·

Stayed 2 nights

I loved the rooftop bar and food it was awesome! The lit fire 🔥 on the rooftop was a great centerpiece for great conversations. The city view was amazing! I will be back to visit soon.

10

KIMBERLY

9 Dec 2023

·

Stayed 1 night

The main reason I chose this hotel was due to the beautiful roof top bar, but after checking in I found out it was closed due to a private party. Very disappointing!

10

Jessica

6 Jul 2024

·

Stayed 1 night

We loved that the parking was free. That’s hard to find in the city

10

Jennifer

29 Mar 2024

·

Stayed 1 night

Beautiful hotel in a beautiful area. Location is great, brand new, free parking, right near a mall with loads of great restaurants nearby. Hotel has a nice rooftop bar area (fine for underage) with seating/firepits. I was lucky enough to stay there on a Thurs night when they had great, very mellow live music. If I’m ever in the area, I will stay there again!!

10

Kelvin

29 Jul 2024

·

Stayed 2 nights

Parking was very limited but my overall stay was good.

10

Jada

30 Jul 2023

·

Stayed 1 night

There was ample parking on the first floor and the rooftop bar on the 8th

10

Cristal

6 Nov 2023

·

Stayed 2 nights

Parking spots are so small to jam in spaces. I saw multiple patrons checking their cars when getting in or out for bumps and dings. It would be different if valet was available but it is not. For a high end hotel you would not want to have to claim issues and damages with insurance because the parking is so tight and inevitably someone is going to ding a door or side panel.

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Cleanliness

Cleanliness is widely praised across reviews, with many calling rooms spotless and well maintained. A few report lapses such as stained sheets or bathrooms needing deeper cleaning.

Related guest reviews

10

Lola

29 May 2024

·

Stayed 1 night

Our one night stay for us while travelling down south was an absolute delight. The front desk were quick and polite. Our room was very clean, modern yet cosy with lots of space to put our things. Comfortable beds provided us with a quiet and restful sleep. We were travelling with our dog as well and the hotel staff and guests that we bumped into during our stay were very accommodating and cheerful. It’s a wonderful location that was close to many restaurants. Great experience in a lovely part of town, I highly recommend.

6

Angela

22 Oct 2023

·

Stayed 5 nights

The staff was extremely nice and professional. However, I did not like the decor in the room. The room felt like being in a concrete block. The room felt so impersonal. Housekeeping staff isn't doing a great job with cleaning the hotel. I saw a number of areas that needed a thorough cleaning. Overall, the hotel isn't worth the money, and I wouldn't stay there again. Not a bad hotel by no means, but not worth the money.

10

Yvette

18 Aug 2024

·

Stayed 2 nights

Immaculate property

10

Vanessa

15 Dec 2024

·

Stayed 2 nights

The location is great and friendly staff. The hotel was very clean.

10

Noushin

6 Oct 2024

·

Stayed 1 night

The hotel provided a comfortable and safe environment, ideal for both business and leisure travelers. Its cleanliness stood out, with spotless rooms and well-maintained facilities. Conveniently located near sothpark mall! It offered a hassle-free experience with its very easy check-in and check-out process. Guests could quickly settle in and depart without any delays, adding to the overall convenience.

8

Tanya

13 May 2025

·

Stayed 1 night

Loved that it was extreme clean.

4

Elijah

29 May 2025

·

Stayed 1 night

Blood stain on sheets, otherwise it was a nice place in a good location

10

Ellis

25 Feb 2025

·

Stayed 1 night

Loved the architecture. Property was very modern clean and safe. Location was great, only walking distance from Southpark mall and fine restaurants. I will definitely plan future stays here.

10

Jeremy Marcus

31 Mar 2025

·

Stayed 7 nights

Excellent hotel situated in a convenient location for restaurants and the South Park Shopping Mall.Rooms where spacious and very clean and the staff are friendly and helpful.Highly recommended.

10

Darrick

29 Sept 2025

·

Stayed 2 nights

Staff was friendly. Room very clean and quiet. Will come back to stay in the near future.

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Rooms

Rooms are modern, comfortable, and often spacious and quiet, with smart layouts and rainfall showers. Some guests note firm mattresses, occasional noise near elevators or halls, and intermittent maintenance issues with plumbing, HVAC, or water pressure.

Related guest reviews

10

robert

18 Feb 2025

·

Stayed 1 night

We have stayed at AC Hotels throughout the US and we love them - the AC Hotel Southpark in Charlotte NC was no exception. The location was great - close to shopping and restaurants. This location also has covered parking and a rooftop bar! Even though it was raining the entire time in Charlotte - it was still a fun place to hang out and enjoy dinner and a drink. The rooms are what set AC Hotels apart from the rest- they’re so well done - spacious, clean and the use of space is brilliant. We love the way AC hotel rooms are designed. The long benches are great to put luggage on and there’s room for more than one! Bathrooms are always large and modern. Plenty of space to relax and not feel like you’re in a “hotel” room. The staff (desk, bar, housekeeping, restaurant) were all friendly and helpful.

6

Eric

2 Oct 2025

·

Stayed 1 night

Water pressure really low in sink and shower

8

MAURICIO

29 Nov 2023

·

Stayed 5 nights

Perfect location, good property condition. Pretty basic Gym. The roof top bar furniture is not comfortable at all and the ID very poor. The rooms are OK but the closet is minimal. No drawers. Not even in the night tables. Staff is courteous but not kind. Next time I will explore other options on the same area.

2

Akgun

16 Oct 2023

·

Stayed 2 nights

Upper level management is terrible Hotel is new but no on call or engineer to fix a non working AC in the room Front desk is not trained and only says no to any solution Only option take 2 blankets After 24 h and 10 phone call, Sunday manager offered a space heater When we asked multiple times, we were told it is not allowed or legal to have one in room Reason for all shortcomings blamed on Marriott’s staff shortages and management decisions but assistant manager declined all further calls after first one Reason for lack of heat in room was never clear “ it is more complex than just your room “ “ It could be boiler issue “ “ Hotel’s smart system is difficult to correct glitches “ Irony of all; We only asked a warm room at check in and were assured everything is working, actually engineering was in property last week. When we returned from a wedding at midnight, we had freeze until next morning. In room phone never worked and it might be preferred that way ?

10

Tysheena

31 Mar 2024

·

Stayed 1 night

Check in was a breeze! Staff was nice and helpful. Room was clean and spacious! LOVED THE SHOWER😍 quite and slept wonderfully!

8

Amy

19 Jan 2025

·

Stayed 2 nights

Nice property overall. We had an issue with the toilet that detracted from the stay but otherwise ok.

10

Kevin

18 Sept 2023

·

Stayed 1 night

We absolutely loved everything about this hotel except the mattress was way to firm for us. So we highly recommend this beautiful place for those who love a firm mattress.

10

Mijamin

2 Feb 2025

·

Stayed 1 night

This was a very comfortable stay. King size suite was a great touch when it comes having enough space for you and your significant other. A quiet stay couldn’t hear cars, people in the halls, nor the noise of people in the room next to you. Definitely will stay again.

4

Laura

31 Jul 2023

·

Stayed 1 night

The toilet leaked under the bathroom floor causing fecal water and urine to leak when you walked in the bathroom through the cracks of the tile

8

Carrie

15 Sept 2025

·

Stayed 1 night

The only thing that was not top notch was we were in the room by the elevator so it was extremely loud all night.

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Service

Staff are frequently described as friendly, helpful, and accommodating, with smooth check-in and proactive gestures like early check-in. However, several reviews cite inconsistent front-desk professionalism or unhelpful responses, and some report poor service at the rooftop bar.

Related guest reviews

10

Matthew

9 Sept 2023

·

Stayed 3 nights

The staff was incredibly helpful, responsive, and polite.

10

Kelly

14 Apr 2025

·

Stayed 3 nights

The service was fabulous!! Huge thank you to Fabby and Abby in the breakfast restaurant, they are so friendly and prompt ! They made our stay so inviting and comfortable.. we definitely will be back!

10

Daniel

11 Apr 2023

·

Stayed 2 nights

Staff was very friendly and accommodating.

8

Stephen

1 Jul 2024

·

Stayed 2 nights

Nice hotel in a good location. I will stay here again. The only downside was the woman at the front desk in the afternoon wasn’t very friendly.

6

Elizabeth

5 Oct 2024

·

Stayed 1 night

Front desk staff need to treat the customers with a pleasant and professional demeanor. I had some that were great and 2 that were poor.

10

Kelli

16 Oct 2024

·

Stayed 4 nights

Outstanding location, staff, and service

8

Nina

14 Aug 2023

·

Stayed 1 night

Loved our stay at this hotel but our experience at the roof top bar was not the best!! The bartenders were very dry not inviting at all. However customers that did not look like us were treated better and we noticed!! The rooftop is beautiful but I'd suggest this hotel get better bartenders so atmosphere will be a place customers would want to stay. After our only drink and small plates...we left the property for better service and food. I was looking forward to us being there until that happened last night.

10

Audra

10 Jan 2025

·

Stayed 1 night

Best experience at the AC Charlotte. Drive in from NY to beat an ice storm. Got in at 5am was willing to pay for another dat. They were lovely to just allow me to check in warly.

4

joseph

8 Dec 2025

·

Stayed 3 nights

Had stayed here twice before and like it. But this time it was really poor. At check in we were advised that the king room we had booked thru Hotels.com two months earlier was not available and because we used a third party they don’t guarantee the room type! Huh! I have used Hotels.com all over the world with never a problem like this. They put us in a double queen room. This trip was for my wife’s birthday and now we don’t get the room we reserved? It made our sleep very poor. The next day we had been out for four hours in the morning and came back to find our room hadn’t been serviced. No problem. We were leaving it again and there were many cleaning people on our floor and I asked if they could clean the room and was told we would most likely have to wait for the evening shift to come in. I went to the front desk and was told we would have to wait. I made a very crude comment to the women as she was also the one who delighted in not giving us the proper room We decided to cut our stay short by a day because of this. I will credit the asst gen mgr who comped our second night. We hadn’t asked for this so it saved us money but we didn’t want to save money. We wanted the room we reserved and we asked it to be cleaned!

2

Bryan

19 Mar 2023

·

Stayed 1 night

I booked a king sized room and once we got to our room realized it was a double bed room. We informed front desk about our king room reservation however was told that the hotel overbooked for king rooms and there were non available…” its how the system works”. Front desk person was unapologetic and didn’t offer any solutions.

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Location

Location is praised as safe, quiet, and highly convenient for SouthPark Mall, restaurants, and shopping, with many places walkable. A few guests reported vehicle break-ins in the parking area.

Related guest reviews

10

Garrett

3 Feb 2025

·

Stayed 2 nights

My wife and I stayed for a couple of nights with our 6 month old and we had a great experience! The staff was very friendly and everything was very clean. Unfortunately the breakfast comes at an extra charge, but was definitely worth it! The only thing I'd say I didn't love overall would be the bed pillows in our room. They seemed just a tad too flat and it was one of those situations where two is too much, but one was not enough. Might just be me though. Great stay overall and highly recommend! Would absolutely stay here again!

8

Michael

2 Oct 2025

·

Stayed 1 night

Nice location Shopping mall very close

10

Terrish

3 Mar 2025

·

Stayed 2 nights

LOCATION

10

Kim

25 Jan 2025

·

Stayed 3 nights

The trip was amazing!! I met a friend in Charlotte to enjoy some shopping. This hotel was centrally located, clean, friendly and comfy!!

4

Rickiea P

7 Aug 2023

·

Stayed 2 nights

Our truck was broken into and they didn't have camera on the second deck where the cars were parked. Very disappointing, and ruin our weekend.

10

Dean

20 Jul 2024

·

Stayed 1 night

Rooftop bar is awesome. Very convenient location to shopping and dining.

10

SaliAnn

28 Feb 2025

·

Stayed 1 night

Great location. Nice shopping. Free Parking!!

10

Ellis

25 Feb 2025

·

Stayed 1 night

Loved the architecture. Property was very modern clean and safe. Location was great, only walking distance from Southpark mall and fine restaurants. I will definitely plan future stays here.

10

Jeremy Marcus

31 Mar 2025

·

Stayed 7 nights

Excellent hotel situated in a convenient location for restaurants and the South Park Shopping Mall.Rooms where spacious and very clean and the staff are friendly and helpful.Highly recommended.

4

Aquanettia

13 Jul 2023

·

The hotel was nice and what to seem as a nice area. Turn out my vehicle was broken into and so was other vehicles. Leaving me to travel 2 1/2 hours away with no window, tried several local window repair services with no luck… l wouldn’t recommend!

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Dining

Breakfast is not included and feedback varies: several enjoyed it, while others found the selection limited for the price; lobby coffee may carry a fee. Rooftop bar is popular for drinks and views, but food variety and service can be inconsistent.

Related guest reviews

10

Harriet

28 Sept 2025

·

Stayed 2 nights

The hotel is very nicely appointed and tastefully decorated. Our room was comfortable and clean, and the breakfast buffet was beautiful and delicious. The only negative during the stay was a loose toilet seat, which provided some ‘surprises’ at night. When reported on checkout, the information was welcomed, and my impression was that it would be addressed.

10

Samantha

31 Mar 2025

·

Stayed 2 nights

I loved the rooftop bar and food it was awesome! The lit fire 🔥 on the rooftop was a great centerpiece for great conversations. The city view was amazing! I will be back to visit soon.

10

Nicholas

22 Nov 2023

·

Stayed 2 nights

Hotel was very nice. Charging for coffee was criminal. I won’t ding for that, but it should always be included in the hotel price.

10

Cade

28 Apr 2025

·

Stayed 4 nights

Clean and comfortable rooms. Staff was very kind and helpful with any requests we had. The breakfast buffet was limited but the options were very good Whole Foods and healthy options. Amazing for my partner and I. Close to the airport and shopping. Would stay again.

8

Sharon

27 Apr 2025

·

Stayed 1 night

Rooftop very mediocre food choice

8

Mariela

28 Sept 2024

·

Stayed 4 nights

I loved how quiet and quaint the area is. Super safe and has walkable shops right next door. Housekeeping was awesome! Shout out to Abril - she was the best. The breakfast is the only thing I didn’t like. $18 for a buffet but the options were very limited.

8

fran

20 Jul 2024

·

Stayed 1 night

Right by the mall. Love that, but they don't have a restaurant just a kind of pop-up breakfast area and a rooftop area where you can get some snacks, didn't like the lack of a restaurant

6

W Stewart

9 Nov 2025

·

Stayed 2 nights

Only a couple of choices and they charge for lobby coffee!

10

Juan

14 Apr 2024

·

Stayed 2 nights

Very convenient and almost new hotel Great service in the breakfast

8

Nina

14 Aug 2023

·

Stayed 1 night

Loved our stay at this hotel but our experience at the roof top bar was not the best!! The bartenders were very dry not inviting at all. However customers that did not look like us were treated better and we noticed!! The rooftop is beautiful but I'd suggest this hotel get better bartenders so atmosphere will be a place customers would want to stay. After our only drink and small plates...we left the property for better service and food. I was looking forward to us being there until that happened last night.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$215
February	US$228
March	US$228
April	US$269
May	US$255
June	US$251
July	US$265
August	US$228
September	US$229
October	US$245
November	US$227
December	US$215

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $384	17 $244	18 $209	19 $222
20 $197	21 $322	22 $380	23	24 $188	25 $208	26 $218
27 $189	28 $268	29 $323	30 $291

Su	Mo	Tu	We	Th	Fr	Sa
				1 $201	2 $227	3
4 $214	5 $283	6 $323	7 $323	8 $197	9 $204	10 $276
11 $199	12 $283	13 $375	14 $323	15 $250	16	17
18 $203	19 $311	20 $380	21	22 $233	23 $230	24 $242
25 $197	26 $288	27 $334	28 $288	29 $230	30 $222	31 $222

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Corner

Deluxe Room, 2 Queen Beds, Balcony

Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds

Suite, 1 Bedroom

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed with Sofa Bed, Balcony

Room, 1 King Bed with Sofa Bed (Hearing Accessible)

Deluxe Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Corner

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about AC Hotel by Marriott Charlotte SouthPark

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Prices for upcoming dates