Name: Holiday Inn Express & Suites Columbus - Polaris, an IHG Hotel
Address: 8670 Orion Place, Polaris, Columbus, Ohio, United States of America, Columbus, Delaware County, US
Price range: US$125–US$262 per night
Rating: 8.23

What guests think

At Holiday Inn Express & Suites Columbus - Polaris, an IHG Hotel, guests praise the convenient location and kid-focused amenities, while feedback varies on cleanliness, staff interactions, breakfast reliability, and parking lot security.

Many travelers find the rooms spacious and quiet enough for a good night’s sleep. Common drawbacks include a crowded water area at peak times, strong chemicals or cloudy water, a small under-equipped gym, and occasional room maintenance or noise issues. Service experiences swing from friendly and accommodating to unhelpful, and several stays were disrupted by repeated fire alarms. Expect a convenient, family-oriented stay with standout kid appeal but uneven details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The large indoor pool with kid-friendly features is a standout, though it can be crowded, seating and towels run short, and hot tub availability is inconsistent. The fitness room draws repeated complaints about broken or limited equipment, and some elevator noise is noted.

Related guest reviews

8

Francielle

30 Aug 2025

·

Stayed 3 nights

The place is very clean, the beds are comfortable. It has a large, clean pool, and the hotel staff is very helpful. The breakfast was delicious, with something different every day.

10

tammy

4 Aug 2025

·

Stayed 1 night

We stayed at this hotel for one night on our way home from Nashville spacious room. We had the one with multiple beds. The beds were unbelievably comfortable very clean. Breakfast had many good selections and the woman who was taking care of the dining area area. Worked her butt off, keeping it clean and well stocked we went to the pool, which was nice and good for young children. My only complaint was the hot tub had been closed off and no longer there but the pool itself was nice and quite large. I would definitely stay here again.

8

John

9 Aug 2025

·

Stayed 2 nights

Fitness room needs help but if that is not a priority it is a nice place to stay in a good location.

6

Jeff

21 Feb 2023

·

Stayed 1 night

The indoor pool was chaos - tons of people, super noisy, very few chairs, and no one checking whether swimmers were registered guests. You needed a key card to get into the pool area, but as we left, several people were just standing waiting for someone to leave so they could get in. The room, lobby, and breakfast were all fine, but the pool experience was pretty disappointing.

10

Ashley

15 Sept 2025

·

Stayed 1 night

Really nice hotel. Renovations were going on and you are told upfront but it's not bad. The rooms is very nice and comfortable. The door going into the shower is interesting. It opens into the shower under the shower head so when you turn on the shower it is a shot of cold water. The guide for the tv is obnoxious. It's difficult to use. The pool is fantastic! It's a mini pool park with waterfalls, a lap pool and small lazy river. Very comfortable. The breakfast area is nice. There is also an outside courtyard when it is nice. The food is okay but there are quite a few options. We had bacon and it is very thin. Wasn't too filling. Coffee isn't bad but is watery.

10

Shelbi

1 Sept 2025

·

Stayed 1 night

Clean room- although it could use some updating but just happy it was clean! Staff was amazing upon check in and out. Pool area was wonderful especially with littles! My only complaint was the pool had too much chemicals in it i think? It made our eyes burnt maybe we are just sensitive!! Overall a great stay and we will be back.

8

Nicole

5 Apr 2024

·

Stayed 1 night

I loved the large pool, great for kids! However not enough seating in pool area. Needs more tables and chairs

10

Nicholas

1 Apr 2025

·

Stayed 1 night

Excellent breakfast selections, with nice seating area. Elevators make an unsettling mechanical noise when moving. This noise was very evident in the first room we were booked into which backed directly onto the elevator shaft wall. We asked immediately to be moved and were moved the equivalent of 3 rooms down from the elevators and could still hear it a bit. Desk clerk stated that they have had previous complaints about the elevator noise, yet it still exists.

10

Dorothy

16 Aug 2024

·

Stayed 1 night

We stayed at this hotel for an overnight stay. The pool was perfect for my 8yr son. Bonus for the hot tub being positioned so I could relax a little and still keep an eye on him. Only negative we had was, none of the cardio machines had power. Instead of getting assistance we just did a dumb bell workout.

10

Tonya

22 Aug 2025

·

Stayed 3 nights

Really nice hotel with a great pool and great breakfast.

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Cleanliness

Many guests found the hotel and rooms very clean, but cleanliness is inconsistent. Reports include odors, stained linens, dusty surfaces, and isolated pest sightings.

Related guest reviews

8

Mark

1 Aug 2025

·

Stayed 3 nights

The only issue I had was that my room had a water leak in it from the a/c and instead of vacuuming up the water, they just put some 1x1 floor pieces over it but my room still had that dank smell of standing water. The staff and everything else was great.

8

Gary

2 Aug 2025

·

Stayed 1 night

Room was dirty, some of the coffee pods had been used and not replaced.

6

Jennifer

24 Nov 2024

·

Stayed 1 night

Going to bed a roach crawled across the headboard. Would have expected this from a cheaper motel but not this one. Next morning coffee maker didn’t work.

8

Susan

26 Jun 2024

·

Stayed 1 night

The property is nice. Great pool and jacuzzi. Easy to dine nearby. The room was extremely dusty not on the standard surfaces but on the walls headboards curtains etc. if your allergy prone. Do NOT go here

10

Emese

22 Aug 2025

·

Stayed 1 night

This hotel is well managed, everybody is helpful. Room was very clean and smelled fresh. I would choose this hotel again for my stay.

6

Heather

4 Aug 2025

·

Stayed 2 nights

The cleanliness of the room was not up to par. The furniture has holes that were sewn and long hairs in the freezer that was also frozen over because someone had left the fridge open before we got there. Also we were not told housekeeping would enter our room to clean even though we booked 2 nights. I did not like that and thank that’s a crazy policy. Also 2 vehicles appeared to have gotten windows busted out. 1 on night one and 1 on night 2.

2

Justin

2 May 2023

·

Stayed 1 night

We found a bed bug on our pillow when we got to our room

4

Lona

26 Jul 2025

·

Stayed 2 nights

Hallway and room smelled like weed. The shower curtain was hanging by a thread. There were stains all over our bed sheets. The breakfast was okay. Nothing special. The pool is nice for the kids. There is no hot tub, which was disappointing. If you’re going to spend this much for a hotel room, I’d recommend going somewhere else. We loved Drury, which is right down the street.

10

Norman

7 Nov 2025

·

Stayed 2 nights

Room clean, was cleaned while I was out. bed comfortable, coffee in room decent. Lobby coffee very good available all the time.

10

Jolie

20 Jul 2023

·

Stayed 1 night

Clean modern hotel quiet and great time we had

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Rooms

Rooms are generally spacious and quiet for many guests. Others cite maintenance and comfort issues such as AC leaks or dampness, hard or squeaky beds, elevator or hallway noise, and occasional streaming TV glitches.

Related guest reviews

10

Michael

17 Aug 2025

·

Stayed 1 night

Was passing through on a roadtrip to Montana and to see family in Columbus. Very nice hotel, room was more spacious than I saw in the photos. Excellent breakfast with plenty of choices. The only downside was the AC in the room didn’t cool down as much. Everything else was top notch.

8

Christina

2 Mar 2025

·

Stayed 2 nights

The beds were very uncomfortable

6

Kendra

7 Aug 2023

·

Stayed 1 night

Checked into my room and it smelled musky. Called the front desk twice to see about a different room and no one picked up either time. I walked over to the window to close the blinds and the carpet was soaked which explained the smell. The AC unit was leaking and the floor was drenched. I finally got ahold of the front desk and they gave me a new room.

6

Kelsey

1 Mar 2025

·

Stayed 1 night

Nice hotel but bed is not comfy

8

Patricia

5 Apr 2025

·

Stayed 1 night

7 th floor had an engine type noise.

8

John

29 Sept 2024

·

Stayed 3 nights

Enjoyed our stay except for the streaming tv service. Randomly rebooted a dozen times over our four day stay.

10

Nicholas

1 Apr 2025

·

Stayed 1 night

Excellent breakfast selections, with nice seating area. Elevators make an unsettling mechanical noise when moving. This noise was very evident in the first room we were booked into which backed directly onto the elevator shaft wall. We asked immediately to be moved and were moved the equivalent of 3 rooms down from the elevators and could still hear it a bit. Desk clerk stated that they have had previous complaints about the elevator noise, yet it still exists.

10

Sandra

17 Jul 2025

·

Stayed 1 night

Soft beds - quiet rooms. Would stay here agaib

8

Kelly

22 Aug 2025

·

Stayed 1 night

The property was very clean and rooms were spacious.

8

Cameron

28 May 2025

·

Stayed 5 nights

It was ok the bed was hard and firm

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Service

Feedback is mixed: many describe friendly, accommodating staff, while others report rude or unresponsive interactions, delayed check-in, and key or room assignment issues. Pool rule enforcement can feel strict.

Related guest reviews

6

Bryan

5 Jan 2023

·

Stayed 1 night

Aside from one staff member, the rest of the staff was not very nice. For a hotel with an amazing indoor pool facility, they never stocked the towels during our entire stay. The breakfast was ok though also not stocked very timely. This hotel could be a 5/5 for sure with a few tweaks, but sadly this was not one of our better stays at a Holiday Inn Express.

10

Daniel

28 Jun 2023

·

Stayed 1 night

Excellent friendly, and accommodating staff.

8

Michelle

30 Jan 2023

·

Stayed 2 nights

We overall had a nice stay but there was a few things that I really didn’t appreciate from the staff.. my family and I were down at the pool, the time was 9:02 and my children were making there way to the side of the pool that we were sitting so we could gather our stuff and leave, the security guard came in and told us we needed to leave “as he seen us gathering our stuff” then proceeded to shut all the lights off on us. That made it very difficult to get my 3 children out of the pool area safely! And honestly any experience I had with a staff member wasn’t that great… seemed like no one really liked their job and wasn’t very friendly

10

Caitlin

18 Jun 2025

·

Stayed 1 night

Very friendly front desk staff!

10

Jennifer

19 Aug 2025

·

Stayed 2 nights

The room was clean. The front desk staff was wonderful and polite. The complimentary breakfast was very good. Overall it was a wonderful stay

2

Andrew

31 Mar 2025

·

Stayed 2 nights

We have stayed at this property multiple times. This last time was a terrible experience. Our room was not ready at 7pm day of check in (4pm is supposed to be check in time). Once we finally got in our room the mini fridge did not work, hallways smelled of smoke and the shower was ice cold. Over the 2 nights we stayed, the room keys deactivated 6 separate times. Front desk blamed us on this saying that we had them near our phones. After the last time they sent maintenance up who had to re-key and remove the entire door handle to get it working. When we asked to speak with a manager, they stated they don’t have one on site. I was not given an option to leave a message or have one call me either. We will not be staying here again. This hotel costs much more than similar ones in the area and was not worth the added costs.

10

Susan

10 Feb 2023

·

Stayed 1 night

Excellent hotel stay but MAJOR shout out to Tasha for keeping the safety of hotel guest forefront in her decision to call the fire department when she could smell fire!! The gentleman that was upset that she did so should be ashamed of himself!!! The gal cooking was also AHMAZING!!! Because of these two I would most definitely stay here again and would highly recommend to other travelers!!

10

Polly

13 May 2023

·

Stayed 1 night

Front desk staff (Jackie) was extremely friendly, helpful, polite and accomodating.

2

LiaMarie

18 Aug 2024

·

Stayed 1 night

The front desk has terrible customer service. Very rude girls working on staff. Requested a late check out and was told no even though I am a loyal customer. Will not be staying there again

2

Bethany

25 Mar 2024

·

Stayed 1 night

Worst checkin EVER. 1. They charge $250 extra each room for a security deposit. 2. We got two rooms but one wasn’t ready. Nope, they didn’t know when it would be ready, nope, they wouldn’t call me to let me know it’s ready, I would just have to keep stopping in to see if it “might be available” and nope, we won’t give you a discount for being late. 3. They require wristbands to get into the pool and since we got two rooms and one wasn’t ready, half of my kids would be able to go in the pool but the other half had to sit in a room and wait until the other room was ready, but no one knows when that would be. NO APOLOGIES, nothing. Then I asked that they just refund my room and let us out of the reservation. They said sure, it’s refunded. BUT! Called later to say they were having trouble refunding it because I had booked through Expedia. I contacted Expedia who said, the hotel is giving me the runaround because it was a pay later reservation so no money went through Expedia, only the hotel and they don’t know why the hotel is acting like they can’t give a refund. When I checked out, the clerk assured me (because I asked twice) that it was already refunded. Save yourself a headache and book a room at staybridge suites!

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Location

Convenient to Polaris-area shopping and dining and generally quiet due to being set back from the main road. Multiple reviews mention vehicle break-ins or thefts in the parking lot.

Related guest reviews

6

Cynthia

1 Jan 2025

·

Stayed 1 night

The hotel itself was very nice - check in was easy and staff was friendly. I wish we had been worned about all the car break-ins. There were 6 cars that were broken into the first night we stayed (all windows were busted out) - my husband's gun was stolen. If we had known there were issues, he never would have left it in the car. No police showed up and they wouldn't refund our room (we didn't feel safe staying another night but already had to replace a broken car window)

8

Buffy

26 Jul 2023

·

Stayed 1 night

Hotel was clean and in a safe, quiet area

10

Denise

3 Apr 2025

·

Stayed 1 night

The hotel is very convenient to Polaris mall and major shopping. The room was clean and updated. Our family loved the pool but it was very crowded. Overall I would definitely stay here again.

10

Kendra

29 Jun 2024

·

Stayed 1 night

The location was very convenient, close to shopping and restaurants. Area was busy but hotel is set back from main road and quiet. Staff were friendly, check in was smooth. Room was very clean and comfortable. Pool and hot tub wereperfect after a long day ofdrivi g.

6

Anthony

22 Jan 2023

·

My car was broken into in the parking lot i had things stolen. There were never any pool towels or bath towels. Ran out of some breakfast items.

6

Heather

4 Aug 2025

·

Stayed 2 nights

The cleanliness of the room was not up to par. The furniture has holes that were sewn and long hairs in the freezer that was also frozen over because someone had left the fridge open before we got there. Also we were not told housekeeping would enter our room to clean even though we booked 2 nights. I did not like that and thank that’s a crazy policy. Also 2 vehicles appeared to have gotten windows busted out. 1 on night one and 1 on night 2.

10

Harold

2 Jun 2024

·

Stayed 1 night

Perfect! Close to shopping and highway

2

David

27 Jul 2025

·

Stayed 3 nights

Truck got stolen

8

Deborah

22 Jun 2024

·

Stayed 1 night

Great location

10

Thomas

7 Aug 2023

·

Stayed 1 night

Very nice hotel, close to everything we wanted. Great experience

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Dining

The hot breakfast is often praised for variety and taste. During busy periods it can be understocked or limited, with occasional issues like broken machines, watery coffee, or unfriendly service.

Related guest reviews

4

Ryan

15 Apr 2024

·

Stayed 1 night

No juice at breakfast bar, expired milk. Had to go else where for breakfast. When checking out the lady said she would email me and provide points for our inconvenience, but received nothing

8

Francielle

30 Aug 2025

·

Stayed 3 nights

The place is very clean, the beds are comfortable. It has a large, clean pool, and the hotel staff is very helpful. The breakfast was delicious, with something different every day.

6

Donna

5 Apr 2024

·

Stayed 1 night

Cleanliness was exceptional! Did not appreciate the cold shower around 9:30 AM. Breakfast was the major disappointment. Pancake machine was empty at 9AM and no syrup. Rolls were scarce and yogurt was all gone. It was supposed to be available until 9:30. I expected better from a place in this price range. Pool was very nice.

10

Ashley

15 Sept 2025

·

Stayed 1 night

Really nice hotel. Renovations were going on and you are told upfront but it's not bad. The rooms is very nice and comfortable. The door going into the shower is interesting. It opens into the shower under the shower head so when you turn on the shower it is a shot of cold water. The guide for the tv is obnoxious. It's difficult to use. The pool is fantastic! It's a mini pool park with waterfalls, a lap pool and small lazy river. Very comfortable. The breakfast area is nice. There is also an outside courtyard when it is nice. The food is okay but there are quite a few options. We had bacon and it is very thin. Wasn't too filling. Coffee isn't bad but is watery.

10

Crissy

11 Mar 2024

·

Stayed 2 nights

We picked this hotel because it included a hot breakfast. The sign said Sunday morning that the oven was broken. Sorry for your inconvenience

10

Alohna

23 Aug 2025

·

Stayed 1 night

Nice hotel breakfast was good and convenient

8

Andrew

13 Apr 2023

·

Stayed 2 nights

Everything was great except for breakfast. Both mornings we stayed. The breakfast was not fully stocked and we were unable to eat breakfast.

10

Kim

5 Aug 2025

·

Stayed 1 night

Excellent service and breakfast

6

Stephen

22 Aug 2025

·

Stayed 2 nights

The room had a bad smell like the last occupant was a wet dog. The fruit selection at breakfast was minimal at best. Most of the equipment in the exercise room did not function.

10

Tonya

22 Aug 2025

·

Stayed 3 nights

Really nice hotel with a great pool and great breakfast.

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Month	Average price
January	US$113
February	US$113
March	US$128
April	US$154
May	US$163
June	US$166
July	US$159
August	US$135
September	US$150
October	US$159
November	US$133
December	US$115

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $262	18 $195	19
20 $185	21 $181	22 $175	23 $172	24 $159	25 $217	26 $238
27 $138	28 $140	29 $155	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $215	3 $177
4 $138	5 $174	6 $195	7 $187	8 $157	9 $262	10 $257
11 $177	12 $177	13 $194	14 $181	15 $187	16 $212	17
18 $166	19 $191	20 $199	21 $156	22 $152	23 $179	24 $172
25 $125	26 $125	27 $145	28 $143	29 $132	30 $144	31 $125

Holiday Inn Express & Suites Columbus - Polaris, an IHG Hotel

Prices for Holiday Inn Express & Suites Columbus - Polaris, an IHG Hotel

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Roll-In Shower

Suite, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Mobility, Access Tub)

Suite, 1 Bedroom

Standard Room, 2 Queen Beds

Standard Room

Suite, 2 Queen Beds, Accessible Bathtub

Suite, 2 Queen Beds, Kitchenette

Standard Room, 1 King Bed, Roll-In Shower

Standard Room, 1 King Bed

Suite, 1 King Bed, Accessible (Mobility)

Suite, 1 King Bed, Kitchenette

Suite, 2 Queen Beds

Guest reviews of Holiday Inn Express & Suites Columbus - Polaris, an IHG Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Columbus - Polaris, an IHG Hotel

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