Name: The Suites Hotel at Waterfront Plaza
Address: 325 Lake Avenue South, Canal Park, Duluth, Minnesota, United States of America, Duluth, St. Louis County, US
Price range: $111–$282 per night
Rating: 7.87

What guests think

The Suites Hotel at Waterfront Plaza draws travelers with its Canal Park location and unusually spacious, warehouse-style suites, though many note some rooms lack windows and the experience depends heavily on staffing levels and how busy the hotel is.

Reviews repeatedly mention long waits for check-in, inconsistent housekeeping and maintenance, and sporadic key-card or elevator issues. Rooms are praised for size and kitchens but can feel dated or noisy, with variable lighting, temperature control and Wi‑Fi. Pool, hot tub and sauna are appreciated when open, breakfast quality varies, and parking is across the street. Expect a roomy, central base with uneven execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool, hot tub and sauna are available, but guests report occasional closures, over‑chlorination and towel shortages. Parking is across the street with limited availability, and elevator/key‑card systems can be unreliable.

Related guest reviews

10

Scott

Oct 14, 2025

·

Stayed 1 night

Parking was a challenge as there was not spot when I arrived

10

Nikki

Nov 10, 2025

·

Stayed 2 nights

Nice place, great staff. Nice to have parking right across the street. Great to have a big old sauna that's super hot. Pool area is nice, and breakfast is good. Very good value as well.

10

cade

Sep 29, 2025

·

Stayed 2 nights

Hot tub was down for a day. Otherwise it was great.

8

Randi

Aug 29, 2025

·

Stayed 3 nights

Pretty quiet place , I rarely heard neighbors ! Good AC and little kitchenette, there were little things they forgot about like starting the dishwasher of dishes prior to us and the pool was closed our whole four day stay but other than that very convenient location able to walk everywhere for the most part !

6

Nicole

Jul 1, 2024

·

Stayed 3 nights

Cons: No room service so we had to get our own towels and empty the trashes daily. Room key cards that also activated the elevators deactivated at least twice daily which was extremely inconvenient. Pool was tiny so it always seemed busy. Continental breakfast left a lot to be desired. Pros: Friendly staff, awesome location in Canal Park, connected to restaurants and breweries, good price, off-street parking across the very busy road. Tip: Know whether you book the suite or the condo as they are very different.

8

Jill Van

Jul 25, 2024

·

Stayed 2 nights

Fantastic location! The front desk service was just okay, not very friendly and we had to ask both times we used the pool for towels as they weren’t replenished in the pool area.

8

Heidi

Apr 13, 2024

·

Stayed 2 nights

Love the location of the Suites. It’s quiet and has a great breakfast. Some areas are outdated. Could use upgrades on beds. They were down to only one elevator as well

8

Terrance

Aug 18, 2025

·

Stayed 2 nights

Pool, Sauna, jacuzzi. Are pleasing to my ears and an amenity that is necessary why accommodating on the road. Having some nerve damage and pain helps me get through the day so that’s a plus and come in here made my trip so much more comfortable along with having access to breakfast on a daily at no additional cost restaurant located within the hotel and a ton of other things to do within walking distance. The rooms were very spacious, comfortable clean. There was an exception of our room where I could see the corner beam protruding out of the wall on a finished war. Otherwise, the room was in good condition. The hotel was in good condition and it was in a perfect location in Canal Park right off the water.

10

Lisa

Jul 29, 2024

·

Stayed 1 night

This hotel has a great location in Canal park. Parking lot is ok but need to cross the street. Hotel is dog friendly but it is a long walk to get to a grassy area for the dog.

10

David

Aug 25, 2025

·

Stayed 1 night

Located right in the beating heart of canal Park Right where we wanted to be and walkable to the lake walk, the canal, the aerial lift bridge, and more restaurants than I could eat at in the month. The room was an excellent suite, full kitchen for those meals you may want to cook. Nice large pool area, excellent breakfast. There is also convenient parking on either side of the building that was free. We plan to stay there again next time we're in Duluth.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with many reports of poorly cleaned rooms and linens, leftover food or dishes, dust, and bathroom grime, alongside some mentions of clean stays. Missed or delayed housekeeping is a recurring theme.

Related guest reviews

8

rachel

Nov 5, 2025

·

Stayed 1 night

The room was great, except for the partially eaten sub sandwich in the fridge. There are 2 doors into the windowless suite, but the key only worked on one of them, and sometimes it was one, and other times, the other one? very strange. Room was very comfortable and spacious, bed and pillows were a dream

4

Enrique

Oct 20, 2025

·

Stayed 1 night

We didn’t use the hotel’s wifi. There was a used towel hanging at the back of the bathroom door and dirty utensils in the dishwasher. The nightstand, tv console and table surfaces were dusty. The tv was not plugged in at the back as well! We’ve informed the guy at the reception right away and he did apologize. But, unfortunately didn’t rectify the situation. We’ve called and requested for bed linens and pillows that took us more than 30 minutes to wait. The guy at the reception said he’ll bring them “when he get the chance.”. There were no other staffs around aside from the two guys at the reception. I have to go down and get them myself as we’re all tired especially the kids, from the long travel. We also took the initiative to at least dust off the surfaces so that we can already prepare for sleep. I was not comfortable and feel unsafe with the parking area as It was across the street and in an open area. Despite of it all, bathroom was new, bed was comfortable and the AC was good!

4

Lisa

Oct 7, 2025

·

Stayed 2 nights

Room was late getting ready and never called to tell me when it was ready. I went to the room 4 hours after check in and the bed was unmade, bathroom had hair all over, food left in fridge. Front desk gave good service and made the bed at least. Said they were busy and short staffed and because I booked through hotel.com they couldn't offer me anything to make up for the countless issues I encountered.

4

Amy

Sep 16, 2024

·

Stayed 1 night

Arrived and were told that the room was clean and ready. Given the keys and upon entering the room it was still untouched from the previous guest, needs unmade and garbage laying around. Went to the front desk and were told that her computer says it was cleaned so she wasn't sure what was going on. We were told to return after 4 and it should be ready. Upon return it still was not cleaned so the front desk moved us to a different room. The first bed was completely broken. The second bed had sheets with obvious stains. There was hair on the toilet seat and on the shower wall. The TV in the living area was missing it's power cord. The only positive was the view of canal park.

6

Arlana

Nov 30, 2025

·

Stayed 1 night

I've stayed here many years ago before it was updated. I liked it then even if it was older. Its a very unique building. We had a 2 bed 2 bath suite. Very spacious and I thought the update was very well done. We came in on a Sunday after a very busy Saturday night. Cleaning staff was overwhelmed. We didn't get to check in til an hour after normal check in time. That was ok because I understood how busy they'd been. HOWEVER, our room had been vaccumed and had clean towels. Other than that I'm not sure what else they did. I expect the room to be clean wherever I go. To say it was gross is an understatement. The capper for me was obviously recently stained sheets!!!! Ick. Yuck. Ahhhhh. Ok that being said, the front desk staff was consistently nice. I was very calm when I went to show a picture. She gave me the GMs email. I sent her an email right away and she responded with the most satisfactory outcome for me personally. So, bad stay. Good outcome overall. Would I stay again? Not sure but they did all the right things to try to make me happy. That says a lot to me.

4

Margaret

Jul 7, 2025

·

Stayed 2 nights

Lights were out, shower curtain dirty, dirt bubbles on wall, hair in shower, dirty fan in bathroom.

4

Jill

Jun 15, 2025

·

Stayed 2 nights

The room we were in had dog hair all over the floor and furniture. We found a dirty sock on the floor and a pill on the nightstand. It was very obvious that it was not vacuumed or cleaned well at all. Very disappointed

6

amy

Aug 6, 2025

·

Stayed 1 night

Nice location. Dirty bathroom. Could see out into hallway between gaps in door

4

Shannon

Oct 23, 2023

·

Stayed 4 nights

Our hotel room had no windows! Then the lighting was horrible - flickering bulbs, some lamps didn’t work at all and I had to use my flashlight at times, even with all of the lights on because we couldn’t see into the open closet and kitchen. Bedding had cigarette holes in it. Hasn’t been updated for way too long so all felt grimy and dirty and cheap. Cleanliness in the room, the elevators, the pool, everywhere was gross and dirty. We only stayed two of the four nights because it was so gross and creepy. No comfortable or relaxing at all. At one point the fire alarm went off in our room for no reason and the front desk called to see if I was burning something. My kids got really scared after that and wanted to leave (they love notes and are great travelers). The front desk never checked on our room after the fire alarm went off. And never followed up. There were not enough towels and had to call for more. The pool never had towels stocked. A really big bummer after planning a four night trip with my kids. I was told it was an economy room, and it was still over $600 for two nights?! Suck it. Wasted time.

8

David

Nov 2, 2025

·

Stayed 2 nights

Room was good, only bad moment was when we opened the sofa bed to use it. No sheets or bedding and the mattress was beyond pee stained.. it was super soiled. It was 11 pm , we called the desk for bedding and pillows and they responded promptly. We didn’t mention the mattress being the hour of night and we wanted to go to bed. The mattress should have been thrown away. They should check them before renting the room.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious with kitchens and unique warehouse character; some interior rooms have no windows. Many note dated decor, noise from hallways, and variable lighting, temperature control, and Wi‑Fi.

Related guest reviews

8

Kim

Dec 1, 2025

·

Stayed 2 nights

The room was spacious. The hotel had a unique feel as it was a building converted from a former factory.

6

Colette

Oct 28, 2025

·

Stayed 2 nights

Wi fi needs help. I was very thankful for early check in.

6

Adam

Dec 4, 2023

·

Stayed 1 night

Good location, friendly staff, breakfast had many options. Room was dated and beds were very uncomfortable. Mattress was sunken with in the middle.

10

David

Nov 14, 2025

·

Stayed 2 nights

Nice spacious room with a kitchen for a very reasonable price.

4

Richard

Oct 31, 2025

·

Stayed 1 night

Dark room with horrible lighting options. Very uncomfortable couch.

8

Beth

Aug 13, 2025

·

Stayed 1 night

Out Apple IPads would not connect to their internet. Our android phones connected without any problems

8

Heather

Jun 24, 2024

·

Stayed 1 night

Great location. We had a room with no windows. Had a little hard time regulating the temperature over night.

6

Sarah

Aug 24, 2025

·

Stayed 1 night

This is a great hotel location. The rooms are quite outdated if that matters to you. It was quite noisy. The sound traveled a lot. We had a middle room with a hallway on either side which probably contributed to the noise. The bed was decent. The staff was very nice and let us have a late checkout which was helpful. The pool area looked nice, we didn’t use it though. Overall the best thing was its location. Right by the marina and all the little shops and restaurants.

10

Elizabeth

Nov 30, 2025

·

Stayed 2 nights

The room was in the middle so I had no windows . I loved it . Soundest sleep ever. Great accommodations .

8

Kari

Jul 28, 2025

·

Stayed 2 nights

We liked the property but we're bummed we didn't have a window.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is uneven: some staff are friendly and accommodating, but others are unhelpful, and many guests report long check‑in delays and understaffing. Communication and resolution of issues can vary widely.

Related guest reviews

4

Stephen

Nov 24, 2025

·

Stayed 1 night

The room wasn't ready until after 6pm, multiple people waiting for their rooms. I have since seen there are consistent reviews complaining of this over the past 3 months. The staff's response was they didn't know what to do, couldn't help and recommended we talk to the manager. When I went to the front desk in the morning, 3 people there not engaged with customers and I stood there for over a minute until someone acknowledged me standing there. When asked how my stay was and i described how bad it was, she apologized and then that was it. Never again at this place.

8

Jean

Oct 20, 2025

·

Stayed 1 night

Good. The front desk guys were amazing. One especially. I wish I got his name. He said he just started recently. He apologized many times for me being patient about our room not being ready on time.

2

Matthew

Nov 27, 2025

·

Stayed 1 night

Check in time was 4pm we didn’t get there till 4:45 and our room wasn’t even ready not sure why they wouldn’t have told us that ahead of time cause our room wasn’t ready till 7:30. the staff didn’t even care, were very unempathetic because we booked through “third party”

10

Jacob

Dec 27, 2024

·

Stayed 2 nights

There was an issue with our reservation not updating on their end through expedia and the front desk guy worked it out quickly and efficiently. I could tell that it was the last thing he wanted to deal with on Christmas day but he was so kind and got everything sorted out so quickly for us and got us into a great room without much of a wait at all.

6

Penny

Apr 13, 2025

·

Stayed 1 night

I have stayed at this hotel many times. It’s been recently renovated and the rooms are nice. My only complaint is there was a front desk woman who was rude and combative with us checking in and checking out. The evening front desk staff were completely opposite- they were amazing. So this was probably a one off experience but in general we love staying here. It’s perfect for families.

6

Jared

Jul 16, 2025

·

Stayed 1 night

The lady at the front desk was not personable, was in a terrible mood, was yelling at people on the phone, she was downright scary! Also the fire alarm went off and we had no place to go while they fixed it.

2

Rod

Sep 1, 2025

·

Stayed 1 night

Got there at 4:00. Room was not ready, “be a few minutes.” 2 hours and 20 minutes later they still were not able to estimate a ready time. “Many of the cleaning staff did not show up.” Expedia chat was helpful getting the room cancelled, but I had problems at the front desk getting them to confirm the cancellation and that I would not be billed. A real mess.

4

Nicole

Nov 29, 2025

·

Stayed 1 night

When My friend and I showed up to check in to the hotel at the 4pm check in time our room was not ready. We waited 4 hours past check in time for the room to be ready. I checked around 7pm and our room was still not ready. They took down my name and number and said they would call when the room was ready. I never got a phone call so I came back around 830pm to check and then the room was ready. It would have been nice to recieve the phone call like I was told I was going to get because it made me concerned the room was still not ready. I did not like having to wait that long to get into my room. The room was nice. It had everything we needed.

2

Jesse

Sep 1, 2025

·

Stayed 1 night

Over an hour after check in and they had no estimate when our room would be ready. Found other accommodations instead.

10

Ryan

Sep 1, 2025

·

Stayed 2 nights

The front desk personal were nice and accommodating! Great brewery on the bottom floor and fun a area.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Excellent Canal Park location that is very walkable to the lakefront, shops, restaurants, and events.

Related guest reviews

10

Mark

Aug 25, 2025

·

Stayed 1 night

In canal park area of Duluth. Plenty of things to do

8

Laura

Oct 13, 2024

·

Stayed 2 nights

Good price for canal park lodging.

10

Kristin D

May 10, 2025

·

Stayed 1 night

Excellent location in Canal Park. Close to dining and little shops. Family friendly with adult dining options as well.

10

Steve

May 18, 2025

·

Stayed 1 night

Very convenient to shops, food, and drinks

8

Robert

Jul 20, 2025

·

Stayed 1 night

Great location

10

Allison

Oct 9, 2023

·

Stayed 2 nights

Perfect downtown location. Very walkable.

10

Patti

Aug 13, 2025

·

Stayed 1 night

Amazing hotel. Great location

10

David

Aug 25, 2025

·

Stayed 1 night

Located right in the beating heart of canal Park Right where we wanted to be and walkable to the lake walk, the canal, the aerial lift bridge, and more restaurants than I could eat at in the month. The room was an excellent suite, full kitchen for those meals you may want to cook. Nice large pool area, excellent breakfast. There is also convenient parking on either side of the building that was free. We plan to stay there again next time we're in Duluth.

8

Zach

Aug 22, 2025

·

Stayed 2 nights

Great location, spacious rooms and friendly staff. Loved ease of parking and walk ability of the downtown area. Breakfast was just above average for hotels that include it in this price range.

10

Jeffery

Oct 12, 2025

·

Stayed 2 nights

Great location for Duluth, in Canal Park, a short walk to all the park has to offer. Room was clean and service was great.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast ranges from great with good variety to underwhelming or poorly stocked during busy periods. An on‑site brewery/restaurant and many nearby dining options add convenience, though late‑night choices are limited.

Related guest reviews

10

Nikki

Nov 10, 2025

·

Stayed 2 nights

Nice place, great staff. Nice to have parking right across the street. Great to have a big old sauna that's super hot. Pool area is nice, and breakfast is good. Very good value as well.

10

Janet

Sep 2, 2025

·

Stayed 1 night

Check-in went so quickly and easily. Friendly staff. Rooms were very clean and nice and beds were very comfortable. Lots of places to eat within a short walking distance. Breakfast was great, though a suggestion would be to put the wafflemakers towards the end of the line as it created a backup of people waiting at the beginning of the line. Would definitely stay here again.

10

Elizabeth

Oct 29, 2025

·

Stayed 2 nights

Large rooms, clean, comfortable and easy parking. We didn’t use the kitchen because there were so many dining options nearby but it had everything in it to cook if you wanted too. Breakfast had a large variety.

8

michael

Jul 21, 2025

·

Stayed 1 night

Very good hotel for the price. Staff was excellent and it’s great to have both a restaurant and microbrewery right there!

10

Wendy

Feb 4, 2024

·

Stayed 1 night

Amazing location. Parking across the street was easy. Room was huge. Best free hotel breakfast I've ever had.

10

Jason

Aug 11, 2025

·

Stayed 1 night

Parking can be tough late on a weekend night. Staff was beyond great. Late night dining options (after 1030 or so) limited to Old Chicago next door. Hoops Brewery put their front entrance is definately worth quenching your thirst at. Beds were comfy, not too soft but not a slab of wood either. Rooms were clean and well laid out. Had zero issues!

6

John

Aug 5, 2025

·

Stayed 1 night

Only truly bad thing was the breakfast. No milk. No meat. Pounder eggs looked like oatmeal and by 8 alomst all the pasteries were gone and there were a ton of people still coming in.

10

Ryan

Sep 1, 2025

·

Stayed 2 nights

The front desk personal were nice and accommodating! Great brewery on the bottom floor and fun a area.

10

David

Aug 25, 2025

·

Stayed 1 night

Located right in the beating heart of canal Park Right where we wanted to be and walkable to the lake walk, the canal, the aerial lift bridge, and more restaurants than I could eat at in the month. The room was an excellent suite, full kitchen for those meals you may want to cook. Nice large pool area, excellent breakfast. There is also convenient parking on either side of the building that was free. We plan to stay there again next time we're in Duluth.

10

Joseph

Oct 16, 2024

·

Stayed 2 nights

A nice property nestled right into the crazy that is Canal Park. I love the elevators requiring card insertion, as extra security is never a bad thing. The staff was awesome, always having answers and being very efficient with our requests. The breakfast buffet was very good! The only downsides were the phones in our room not having their cords attached, and the shower drain was not sloped enough or unclogged to properly drain the water during showers. Other than that, it was a great stay!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$100
February	$102
March	$115
April	$119
May	$133
June	$158
July	$172
August	$188
September	$170
October	$157
November	$113
December	$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $209	17 $193	18 $252	19 $277
20 $130	21 $144	22 $171	23 $180	24 $167	25 $229	26 $246
27 $133	28 $132	29 $132	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $233	3 $282
4 $129	5 $129	6 $170	7 $179	8 $153	9 $261	10 $258
11 $163	12 $163	13 $145	14 $226	15	16	17
18 $112	19 $134	20 $136	21 $156	22 $170	23 $214	24 $217
25 $112	26 $111	27 $111	28 $136	29 $136	30 $206	31 $209

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, 1 Bedroom, 1 King Bed

Suite, 2 Bedrooms, 1 King Bed, Accessible

Studio Suite, 1 Queen Bed (No Windows)

Premium Studio (With Jetted Tub, No Windows)

Suite, Multiple Beds

Studio Suite, 2 Double Beds, Accessible (No Windows)

Studio Suite, 1 King Bed with Sofa Bed (No Windows)

Suite, 2 Bedrooms, 1 King Bed

Studio Suite, 2 Double Beds (No Windows)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Suites Hotel at Waterfront Plaza

Have a question?

Considering this hotel for your Duluth trip?

Prices for upcoming dates