Staybridge Suites El Paso Airport by IHG
Property description
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the...
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Guest reviews
8.5
Fabulous
Based on 685 verified reviews
Who stays here?
Business
48%
Couple
10%
Family
33%
Group
4%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Staybridge Suites El Paso Airport by IHG draws praise for spacious suites, pet friendliness, and a generally good breakfast, while reviews also note friendly staff alongside occasional understaffing, maintenance hiccups, and Wi Fi that can be slow.
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8
Eric
2 weeks ago
·
Stayed 1 night
The staff were exceptional.
The staff were exceptional.
2
Alma
3 weeks ago
·
Stayed 1 night
I had made two separate reservations for this hotel for May 1 and May 2. I got a call from the reservation counter, April 30 letting me know that the Friday reservation had been canceled. On Friday I got a call from hotels.com that the Saturday May 2 reservation had been canceled. Hotels.com helped me find a different hotel for May 2 that was more expensive than my original reservation. Low and behold I saw an illegal charge on my credit card from Staybridge suites on Sunday. When I spoke to them they told me that I was a no show for May 2. The original reservation was $261 or so and somehow Staybridge charged my card $430. I told the manager that I had received a notice from hotels.com and that I had personally spoken to a staff member from their hotel on Friday who confirmed that it was cancelled. The manager refused to give me a refund saying it was never cancelled and that the hotel staff never said it was cancelled. I told her I had the voicemails from hotels.com and that they had helped me find a new hotel after the canceled reservation. She continue to say it was not canceled. She was rude, and very unhelpful. I then reached out to hotels.com to fix it and they contacted the hotel and the hotel told them the cancelation was for May 3. We never made a reservation on May 3. The staff at this hotel are liars. DO NOT BOOK WITH THEM.
I had made two separate reservations for this hotel for May 1 and May 2. I got a call from the reservation counter, April 30 letting me know that the Friday reservation had been canceled. On Friday I got a call from hotels.com that the Saturday May 2 reservation had been canceled. Hotels.com helped me find a different hotel for May 2 that was more expensive than my original reservation. Low and behold I saw an illegal charge on my credit card from Staybridge suites on Sunday. When I spoke to them they told me that I was a no show for May 2. The original reservation was $261 or so and somehow Staybridge charged my card $430. I told the manager that I had received a notice from hotels.com and that I had personally spoken to a staff member from their hotel on Friday who confirmed that it was cancelled. The manager refused to give me a refund saying it was never cancelled and that the hotel staff never said it was cancelled. I told her I had the voicemails from hotels.com and that they had helped me find a new hotel after the canceled reservation. She continue to say it was not canceled. She was rude, and very unhelpful. I then reached out to hotels.com to fix it and they contacted the hotel and the hotel told them the cancelation was for May 3. We never made a reservation on May 3. The staff at this hotel are liars. DO NOT BOOK WITH THEM.
4
Peter
4 weeks ago
·
Stayed 2 nights
I saw that it had a9.4 rating and seriously I don’t know how I would give it a 7 at most it is very outdated the rug in the hallway is torn worn smells funny in the hallways
I saw that it had a9.4 rating and seriously I don’t know how I would give it a 7 at most it is very outdated the rug in the hallway is torn worn smells funny in the hallways
10
Raul
4 Apr 2026
·
Stayed 2 nights
Excelente hotel
Excelente hotel
10
raul rene
2 Apr 2026
·
Stayed 1 night
Excelente
Excelente
6680 Gateway East, Mission Valley, El Paso, El Paso (and vicinity), Texas, United States of America
Location
With a stay at Staybridge Suites El Paso Airport by IHG, you'll be centrally located in El Paso, within a 15-minute drive of Fort Bliss and Paso del Norte International Bridge. This hotel is 12.2 mi (19.6 km) from American Consulate and 8.3 mi (13.3 km) from Sun Bowl Stadium.
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