Name: Silver Fern Rotorua Suites & Spa
Address: 326 Fenton Street, Rotorua, Región de Bay of Plenty, NZ
Price range: 86 US$–269 US$ per night
Rating: 8.83

Opiniones de los huéspedes

En las opiniones sobre Silver Fern Rotorua Suites & Spa, los huéspedes elogian con frecuencia al personal amable y servicial, las habitaciones espaciosas, las camas cómodas y las bañeras de hidromasaje en la habitación, así como el aparcamiento cómodo y su ubicación práctica para explorar Rotorua en coche.

Sin embargo, muchos señalan una decoración anticuada y problemas recurrentes de mantenimiento o limpieza, como moho, pintura desconchada, cortinas húmedas y muebles desgastados. Algunos experimentaron ruido de tráfico o fontanería, olores ocasionales a azufre de las zonas geotérmicas cercanas, y algunos informaron de una conexión Wi-Fi irregular o un horario limitado en la recepción. En general, se pueden esperar suites cómodas y espaciosas con un servicio cálido, en lugar de un ambiente moderno y pulido.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Entre las comodidades se incluyen aparcamiento en el establecimiento, lavandería y un spa/masajes en el lugar; muchas suites tienen bañeras de hidromasaje privadas. Algunos huéspedes encontraron que la descripción de "piscina privada" era engañosa y señalaron instalaciones anticuadas y la falta de ascensor.

Reseñas de huéspedes relacionadas

10

Karen

1 abr 2024

·

Se alojó 3 noches

The staff here is excellent, helpful and friendly. The room was large and the kitchenette had what we needed. We also had a private hot tub on our patio, enclosed and private. After a long day of hiking, the hot tub was a real treat! We appreciated the laundry facilities as well (free wash, $3 dry). They are located mainly in an area with other hotels, there aren’t restaurants close by. They do have a Spa on site also, but we did not use the services but prices seemed reasonable, we just didn’t have time. We would stay here again for sure.

10

HAOYANG

9 nov 2025

·

Se alojó 1 noche

Very very great! Amazing space to stay. Staff friendly and easy to park free! Room is great but no lift if U are in 1st floor.

8

Rita

17 feb 2026

·

Se alojó 2 noches

Staff really friendly and helpful. Had a laundry room which was easy to use too.

6

Raymond

16 feb 2025

·

Se alojó 2 noches

The facility advertises private pools for suites. This is misleading, there are jetted tubs in the suites, there aren’t any pools in this facility

8

Cornelio

17 sept 2025

·

Se alojó 1 noche

What a relaxing stay for a night after a long drive from Hobitton tour, straight to a hot spa inside the room, it’s a bonus

10

Daniel

14 nov 2025

·

Se alojó 4 noches

Fantastic stay. I highly recommend it. Definitely have a massage

10

Cherie

4 nov 2024

·

Se alojó 1 noche

We loved the Spa pool. The guy showed us to the room and I should of got him to turn the TV on the channels. This happens in every motel we go to - or is it just us that not use to complicated technology....lol. We couldn't get the TV to work, but that was "okay" as we were tired and slept. I did ring 0 but was out of hours and left a message—never mind. All in all, we loved the room - spa room could do with abit of a wash down though.

10

Samantha

24 jun 2025

·

Se alojó 1 noche

We loved our stay in the family suite. It was a good size for our family of 4, with a bedroom where we could pop the kids to bed and we slept on the larger bed in the lounge. Had a good kitchenette, a large bathroom and a private jetted spa bath outside. Located on Fenton street is a great location as its oretty close to town but far enough away that it isnt noisy. We would definitely stay here again.

10

Paul

3 ago 2023

·

Se alojó 1 noche

Fantastic room with assigned parking right outside the room. Super friendly and helpful staff.

8

Putiputi

18 sept 2025

·

Se alojó 3 noches

Spa tub in Executive Suite was great. Tub held the heat well. High step into tub may be challenging & slippery for older adults. Room had everything I wanted.

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Limpieza

Las opiniones sobre la limpieza son variadas: muchos describen las habitaciones como limpias o impecables, mientras que otros informan de moho, manchas, cortinas húmedas y desgaste general en los baños y las alfombras. La limpieza y la ventilación parecen inconsistentes entre las diferentes unidades.

Reseñas de huéspedes relacionadas

10

Tricia

30 may 2024

·

Se alojó 1 noche

Another great stay. Meticulously clean unit. Only complaint - cleaning had gone overboard with the bleach and the whole unit was overpowered with the smell. Burning my nostrils and eyes. Had to leave doors open to clear the air for several hours.

8

Ann

2 nov 2025

·

Se alojó 2 noches

We enjoyed our stay. It was a good sized room with comfortable bed and bedding. The room offered a small kitchenette with basic equipment for small meals. The furniture was a little tired. The bathroom was large with plenty of hot water and good towels. Our bathroom had noticeable hair on the floor when we arrived. The spa was large and inviting.

4

Alex

6 ene 2026

·

Se alojó 2 noches

Booked the "private pool" room, which isn't really a pool. Listing also says a patio area is included, this is not true at least not for this room. Bathroom in dire need of updating- quite a bit of rust and mould throughout and ceiling paint peeling off in the room as well.

6

Rebecca

28 nov 2025

·

Se alojó 2 noches

Our room did not match up with what we saw online, I don't think it has been updated as recently. Room and bed was the best part, bathroom was outdated but clean.

6

Bruce

30 nov 2025

·

Se alojó 2 noches

Room was over priced and requires updating Mold was on the grout in the shower, carpet very old and dirty. No private pool as per the description just an old spa tub You should think of other options due to the price

4

Kevin

26 feb 2024

·

Se alojó 1 noche

Really sad. Has been a great motel but now past its use by date. Unit had a fan in the bedroom that obviously had not been maintained & the blades were knocking against the connections & the couch well past use by date. We raised these with reception straight after check in & they were really nice offered to change units BUT one unit had a fridge with visible rust & the other one really bad shower bath unit so elected to stay where we were. Bad choice we had not checked the bathroom - shower had black mould in it & ceiling was on its way down - not connected at the edges with black mould growing. Obviously been like that for a long time. All the bathroom units looked like they were the originals & showing their age. Went to bed & the sheets were a size too small & would not tuck in. Reception staff nice & said they would get their team to look at things but very obviously if they do they elect to do nothing about the issues but still want to charge top $. Our advice check out the unit before you stay. We saw 3 units all below par. Make you wonder if the reviews are the real deal.

6

Shubham

25 oct 2024

·

Se alojó 1 noche

The staff is just great. No question about their hospitality. The only downside was black mould in room.

6

Sally

26 feb 2026

·

Se alojó 3 noches

Staff was fantastic and location was very good. Room was a little run down, no exhaust fan for shower caused some mildew.

2

Daryaneh

26 ene 2026

·

Se alojó 2 noches

I struggle to understand how there are any positive reviews for this place. The room that I was placed in had a smelly, likely moldy carpet, uncleaned curtains and bed covering, peeling paint on the ceiling above the bed, and rusted fixtures. When I brought up safety concerns about mold and peeling paint, I was told that the smell was from outside (but I could clearly smell the difference between the sulfuric air and the seemingly moldy carpet) and that the peeling paint would be cleaned if it fell on me (meaning after my health was even more compromised). The bedsheets and towels had yellow stains that the management claimed were not stains as we were both staring right at them. When I asked to leave and be refunded the rest of my stay, I was "upgraded" to a room with all the same issues except that the ceiling was stained instead of plagued by peeling paint. The staff left a window open in the bathroom and I came back to hundreds of bugs, meaning that the bathroom remained unavailable for use. This place is decrepit and dirty and run by staff that will gaslight you when you bring up concerns. I cannot recommend less that anyone stay here.

2

Jiunn-Shyong

26 nov 2025

·

Se alojó 1 noche

設施老舊，燈光昏暗，房間清潔度不足

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Habitaciones

Las habitaciones son generalmente espaciosas y cómodas, y muchas ofrecen bañeras de hidromasaje en la habitación y cocinas básicas. Algunos señalan una decoración anticuada y desgaste por el mantenimiento, ruido ocasional (tráfico o tuberías), olores a humedad o insectos, y algunos informan de una conexión Wi-Fi irregular.

Reseñas de huéspedes relacionadas

6

Jennifer

1 ene 2025

·

Se alojó 1 noche

We stayed just a night and the rooms were absolutely fine for that. Lighting inside them could have been better, and there were a few mosquitoes

8

Lisa

29 abr 2025

·

Se alojó 3 noches

I chose this property for the spa bath situated in the bedroom. I liked the idea of this quirky feature and we certainly made the most of it, having a soak every day of our stay, which was very relaxing. The bath was lovely and big, though it was a little worn and the jets weren't very powerful. My main disappointment with this property was the thin walls. We unfortunately had particulary noisy neighbours and the sound travelled straight through. Overall our stay was pretty comfortable, we enjoyed the spa bath and the owner was very friendly.

10

Nick

12 oct 2025

·

Se alojó 2 noches

Very spacious 3 bedroom suite worked well for family. Good location. Nice full sized kitchen.

8

Ann

2 nov 2025

·

Se alojó 2 noches

We enjoyed our stay. It was a good sized room with comfortable bed and bedding. The room offered a small kitchenette with basic equipment for small meals. The furniture was a little tired. The bathroom was large with plenty of hot water and good towels. Our bathroom had noticeable hair on the floor when we arrived. The spa was large and inviting.

6

Jane

2 ago 2025

·

Se alojó 1 noche

The noise from water pipes coming from other units

10

Consuelo

13 jul 2024

·

Se alojó 2 noches

The property is dated, but quite comfortable. Dated as in the furniture and decor aren’t brand new but this doesn’t take away from the comfort of the bed and rooms. The staff were super helpful and nice and the rooms are very clean. The bed was just comfortable and the in-room spa was a perfect way to end the day.

10

Barbara

13 nov 2025

·

Se alojó 2 noches

Spacious, clean, and a surprise hot tub in the room. Plenty of other seating and a very cozy blanket to cuddle up in.

8

rebecca

16 mar 2023

·

Se alojó 3 noches

Easy check in, friendly and helpful staff, comfortable beds and hot tub are well appreciated. The negatives are spotty Wi-Fi and it’s tiny kitchenette.

6

Raenelle

3 ago 2025

·

Se alojó 3 noches

Staff was super friendly but the rooms were dated and musty. There were ants in places. Personal spa didn’t look appealing. Rooms could use a sever upgrade and makeover.

8

Putiputi

18 sept 2025

·

Se alojó 3 noches

Spa tub in Executive Suite was great. Tub held the heat well. High step into tub may be challenging & slippery for older adults. Room had everything I wanted.

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Servicio

El servicio se elogia con frecuencia por ser amable, acogedor y servicial, y el personal a menudo va más allá de lo esperado. Algunos huéspedes experimentaron problemas como un registro de entrada lento o problemático, un horario limitado en la recepción, disputas de facturación o respuestas poco útiles.

Reseñas de huéspedes relacionadas

10

Lisa-Jane

9 dic 2024

·

Se alojó 1 noche

Absolutely awesome place and the service and staff were amazing

10

Robert

24 ene 2025

·

Se alojó 1 noche

Fantastic, Helen the manager was great. Helen went above and beyond our expectation’s Having us feel welcomed even though we arrived later than expected, past regular office hours. The room was clean and spacious and quiet for a good nights sleep. Thank you again Helen for your thoughtfulness.

8

Warren

18 nov 2024

·

Se alojó 1 noche

Pleasant stay. Lovely staff and a free upgraded room was appreciated. Would stay here again :)

6

Hyunmi

24 mar 2024

·

Se alojó 2 noches

Located conveniently. It took about 30 minutes to check in because the room was not ready even after 2:30 pm. Even though they knew I was wrongly charged more than should be (about $20) they would not correct it or wave it for the cost ($20) of a baby cot, which I had to pay it there as an extra. The 2 bedroom was way smaller than on their ads., dark, smelly, and dated. Definitely an over-priced accommodation and not going back.

10

Lekh

1 ene 2025

·

Se alojó 3 noches

Excellent staff. Drove on Xmas eve to provide us with towels. Other staff also very helpful and friendly. Very happy with the property, location and people taking care of the hotel.

10

Ken

28 jun 2025

·

Se alojó 1 noche

Reception service was great

8

Bridget

8 feb 2026

·

Se alojó 2 noches

Friendly staff.

10

KAREN

21 ago 2024

·

Se alojó 1 noche

receptionist was amazing, gave such detail definitely would recommend this complex.

2

Daryaneh

26 ene 2026

·

Se alojó 2 noches

I struggle to understand how there are any positive reviews for this place. The room that I was placed in had a smelly, likely moldy carpet, uncleaned curtains and bed covering, peeling paint on the ceiling above the bed, and rusted fixtures. When I brought up safety concerns about mold and peeling paint, I was told that the smell was from outside (but I could clearly smell the difference between the sulfuric air and the seemingly moldy carpet) and that the peeling paint would be cleaned if it fell on me (meaning after my health was even more compromised). The bedsheets and towels had yellow stains that the management claimed were not stains as we were both staring right at them. When I asked to leave and be refunded the rest of my stay, I was "upgraded" to a room with all the same issues except that the ceiling was stained instead of plagued by peeling paint. The staff left a window open in the bathroom and I came back to hundreds of bugs, meaning that the bathroom remained unavailable for use. This place is decrepit and dirty and run by staff that will gaslight you when you bring up concerns. I cannot recommend less that anyone stay here.

10

Dick

11 ene 2025

·

Se alojó 2 noches

We very much enjoyed our stay here. The staff was incredibly accommodating of us and our needs, especially Antony, who helped us coordinate our late check-in and ensured us a large parking spot for our 12-seater van. Everyone we interacted with was so friendly and helpful, and made our trip smooth, comfortable, and personal. The rooms themselves were spacious and comfortable, and we appreciated the private spas in each room. This was a great stay!

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Ubicación

La ubicación es conveniente para conducir a las atracciones de Rotorua y está a una corta distancia en coche o a una caminata más larga de las zonas de restaurantes. Algunos mencionan olores a azufre de los sitios geotérmicos cercanos y ruido de tráfico ocasional, aunque varios lo encontraron tranquilo en general.

Reseñas de huéspedes relacionadas

10

Allan Peter

6 dic 2024

·

Se alojó 2 noches

Clean spacious room, quiet neighborhood, convenient access to downtown and attractions.

8

Annette

28 mar 2025

·

Se alojó 2 noches

Good location

6

Bryce

26 dic 2023

·

Se alojó 2 noches

A nice motel close to downtown. It was about a 20 minute walk to the downtown area. It did smell pretty strongly of sulfur, but that's just because it's close to the hot pools. The indoor hot tub was fun.

10

Ann

20 ene 2025

·

Se alojó 3 noches

Very centrally located - great place to stay

8

David

13 nov 2024

·

Se alojó 2 noches

Hotel was clean, staff were friendly and helpful. Facilities seemed a little tired and ready for renovation. Short drive but long walk (1.5 miles) into town for restaurants ( breakfast, dinner, etc). Hotel is located close to volcanic springs so location is particularly smelly (sulphur fumes etc). Could be viewed as adding to charm/adventure or being a detraction, depending on personal taste.

10

Dawn

31 mar 2025

·

Se alojó 1 noche

Very happy with this little hotel. Very lovely lady checked us in and gave us some good tourist suggestions. Room was nice and big. Beds comfortable. Location was a little away from the centre - so you have to drive in. Hotel was quiet. No complaints at all. Parking was easy and outside our room (although I think the upper rooms are better, as the ground floor rooms could have car headlights shining through their windows at night. Overall a great nights stay!

8

Kirby

15 nov 2025

·

Se alojó 2 noches

Good central location

10

Samantha

24 jun 2025

·

Se alojó 1 noche

We loved our stay in the family suite. It was a good size for our family of 4, with a bedroom where we could pop the kids to bed and we slept on the larger bed in the lounge. Had a good kitchenette, a large bathroom and a private jetted spa bath outside. Located on Fenton street is a great location as its oretty close to town but far enough away that it isnt noisy. We would definitely stay here again.

10

Radoslav

25 ene 2025

·

Se alojó 3 noches

It was a very nice stay, the ladies at the front desk are amazing. This is one of the 3-4 hotels in Rotorua which offer 11 am check out (all others are 10 am). The location is good if you have a car, you need to walk at least 20 minutes to the next dining locarion.

8

Tracey

21 mar 2025

·

Se alojó 2 noches

Close to town.

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Comida

No hay suficiente información en las opiniones.

Reseñas de huéspedes relacionadas

10

Karen

1 abr 2024

·

Se alojó 3 noches

The staff here is excellent, helpful and friendly. The room was large and the kitchenette had what we needed. We also had a private hot tub on our patio, enclosed and private. After a long day of hiking, the hot tub was a real treat! We appreciated the laundry facilities as well (free wash, $3 dry). They are located mainly in an area with other hotels, there aren’t restaurants close by. They do have a Spa on site also, but we did not use the services but prices seemed reasonable, we just didn’t have time. We would stay here again for sure.

10

Jo Andrew

9 ago 2023

·

Se alojó 2 noches

Though it was harder for our family to bring up our luggages in the 2nd floor. We loved our balcony and our rooms were beside each other. That’s a plus! Loved Rotorua and we wished we stayed longer than 3 days. Staff was very helpful & friendly and spa jet tub in both rooms were a welcome extra for our relaxation. The amenities that came with it was an added bonus 👍 Loved the sights & activities nearby too & the restaurants were a good number to choose from! Fantastic Indian & Asian restaurant nearby 👍

10

Mary

27 feb 2024

·

Se alojó 2 noches

Lovely spacious suite extra bonus having a spa pool. Staff are exceptionally welcoming and can’t do or help enough. 30 minutes walk into city centre where u will find lots of shops bars and restaurants. Also nice walk to lake front. Highly recommend visit to Eat Street for evening food. Would definitely be coming back here when next on vacation.

8

BART

15 dic 2023

·

Se alojó 3 noches

The hotel was nice, a bit dated in the bathroom and could use a new couch in our unit. Overall was good, beds were very comfortable, kitchen was small, but had what we needed to eat breakfast in suite.

8

Karen

13 ene 2024

·

Great staff and room was well equipped. Didn’t mind it was a 5 minute drive to town.

10

Radoslav

25 ene 2025

·

Se alojó 3 noches

It was a very nice stay, the ladies at the front desk are amazing. This is one of the 3-4 hotels in Rotorua which offer 11 am check out (all others are 10 am). The location is good if you have a car, you need to walk at least 20 minutes to the next dining locarion.

4

Warren

12 nov 2025

·

Se alojó 3 noches

Expedia says 5 stars. Trip Advisor says 3 stars. I would call it 2 stars. "Executive 1 Bedroom". " Garden and BBQ". "Deli". There is no Garden and no BBQ and no deli (it's a fridge in the lobby with sandwiches). TV - the size of PC monitor. Hot tub is the base of the shower, try getting in if you're arthritic. Want a hot tub later, after a shower? Good luck - you'll have to clean it first. Shower leaks everywhere. Coffee capsules tasteless. Sofa is a worn-out sofa bed - no support. Bathroom has rotting wood, matter in ceiling fan not cleaned for a long time.. Microwave has rust inside, Facial tissues - a stingy plastic pack of what - 8 tissues. For Expedia to call it 5 star Executive level is so wrong. How could Expedia get it so wrong? Did the property send wrong information? I've lost faith in Expedia. Hesitant to use Expedia again based on this. I have pics but alas Expedia reviews don't allow uploads.

8

Brad

16 ene 2023

·

Se alojó 1 noche

Very nice 3 star place. Great people, but no restaurant is with in 1kilometer. Room was new had a huge hot tub. Beds are comfortable and a microwave and sink. Bathroom was good

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Mes	Precio medio
enero	128 US$
febrero	144 US$
marzo	125 US$
abril	119 US$
mayo	95 US$
junio	84 US$
julio	87 US$
agosto	86 US$
septiembre	96 US$
octubre	99 US$
noviembre	103 US$
diciembre	118 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $92	23 $127	24
25 $134	26 $88	27 $86	28 $103	29 $121	30 $125	31 $123

DO	LU	MA	MI	JU	VI	SA
1 $136	2 $135	3 $155	4 $134	5 $155	6 $199	7 $267
8 $102	9 $175	10 $171	11 $174	12 $143	13 $133	14 $269
15 $111	16 $172	17 $196	18 $147	19 $126	20 $145	21 $172
22 $176	23 $158	24 $163	25 $133	26 $137	27 $155	28 $167
29 $141	30 $130

Silver Fern Rotorua Suites & Spa

Precios para Silver Fern Rotorua Suites & Spa

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Estudio superior, piscina privada

Suite familiar, 2 habitaciones, piscina privada

Suite estudio ejecutiva, piscina privada

Suite familiar, 3 habitaciones

Suite de luna de miel, piscina privada

Suite familiar

Suite familiar, 1 habitación, piscina privada

Suite ejecutiva, 1 habitación, piscina privada

Reseñas de los huéspedes sobre Silver Fern Rotorua Suites & Spa

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas