Is parking available at the property?

Yes, free parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Breakfast is available, and children over 6 years old will be charged JPY 1,620 for breakfast per day.

What are the standard check-in and check-out times?

Check-in is from 15:00 to 19:00, and check-out is at 10:00. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas.

Where is the property located in relation to key landmarks?

The property is located in Toyako, on the waterfront, near Toyako Hot Spring and Showashinzan Ropeway. It is also close to Usuzanfunka Memorial Park and offers access to outdoor activities such as skiing and snowmobiling.

What are the policies for guests staying with children?

Children over 6 years old are welcome, and they will be charged for meals.

Yutorelo Toyako Ryokan - 4 Star Stay in Japan

Average nightly price at Yutorelo Toyako by month, last 12 months (USD)
Month	Average price
January	$146
February	$153
March	$129
April	$127
May	$143
June	$124
July	$136
August	$161
September	$141
October	$159
November	$131
December	$149

What guests think

Yutorelo Toyako draws praise for kind, helpful staff, relaxing onsen baths, and generous freebies like all-day lobby sake, with many guests also noting spacious traditional rooms and a convenient setting within walking distance of Lake Toya.

The property is older, and cleanliness feedback is mixed, with some reports of odors and worn areas. Air conditioning can be weak or absent, a few rooms feel dark or noisy, and lobby stairs make access awkward for luggage. Breakfast is generally well liked, while dinner ranges from excellent to underwhelming. Best for travellers prioritizing value and a classic ryokan experience over modern finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The onsen with indoor and outdoor baths is frequently enjoyed, though some note it feels dated and there was a lukewarm outdoor bath on one day; pet-friendly policy and all-day lobby sake stand out. Lobby stairs can make access less convenient.

Related guest reviews

10

Ryan

Sep 13, 2024

·

Stayed 1 night

A really pleasant hotel close to lake Toya. The traditional Japanese room was excellent to experience and the onsen with its both indoor and outdoor baths were phenomenal. There were other amenities such as free bike rentals to take advantage of. The breakfast buffet offered here was superb and there were a few options for restaurants in the area to walk to in the evenings.

8

??

May 13, 2024

·

Stayed 1 night

ペット連れの方は良います

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10

Kelsey

Feb 4, 2025

·

Stayed 2 nights

Incredible staff and service. The breakfast was great. Free desserts and sake at night.

8

Yat Hi

Nov 17, 2025

·

Stayed 1 night

Big room, clean and tidy Dinner is quite good, not much choice for breakfast, but it’s fine Very nice staffs Onsen facilities are nice with reasonable size The most valuable - they offer sake at lobby for whole day. And free draft beer at dinner. FYI, there are few stairs at lobby.

8

Qing Chang

Jun 23, 2025

·

Stayed 2 nights

pros: right in the middle of the main street of lake toya, very convenient. all day free sake tasting. pretty good breakfast. nice indoor and outdoor onsen. free parking. pet friendly - saw alot of cute doggies. children play room available. overall very specious room. con: it’s summer and aircon was centralized and not working well. informed the staff and they told me to open the window and take a fan from them FOC. but i will still prefer my air conditional to work.

10

Aileen

Oct 26, 2023

·

Stayed 2 nights

It is well organized traditional Japanese style hotel such as delicious breakfasts, natural Onsen(hot bath facility), many sakes, snacks and even hot bath robes. The staffs are extremely kind and well mannered. I stayed 2 nights. The hotel is not updated but maintains traditional Japanese style. When anyone wants to experience traditional Japanese culture in Hokkaido, this is the best hotel I recommend. I would like to go back.

10

Ben

Jun 17, 2024

·

Stayed 2 nights

The welcome service (from 3 pm every day) was amazing. The Kaiseki dinner package was also fantastic - highly recommended. Staff kindly assisted in reserving me a place on a bus connection when leaving. Hot springs a little tired, and sauna in a separate section.

8

A

Feb 22, 2024

·

Stayed 1 night

Very helpful staff and fantastic dinner and breakfast, with a great selection of amenities. The building itself could use a little smartening up in places, but for a hotel that allows pets this may be expected

10

RIEKO

Aug 29, 2025

·

Stayed 2 nights

急な変更も対応していただけました。露天風呂が二日目に給湯が止まっていて緩かったのが残念でした。

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10

Kimberly

Apr 9, 2025

·

Stayed 1 night

Check-in was a little odd using a machine, but there was an employee who helped us. The nearby lake was beautiful, although we didn't have the clearest view from our room. The free sake was fun in the lobby. Breakfast was also tasty. The Japanese-style mattress (futon) could have used a bit more padding.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: some guests found rooms tidy, but others reported odors, stained or aging fixtures, and dusty or smelly areas.

Related guest reviews

2

Yee Shan

Sep 19, 2024

·

Stayed 1 night

設備舊，床褥硬，房間燈光太暗，房間不是用鎖匙而是用數字密碼，保安欠缺，膳食惡劣，很難食，食品款式老土

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8

Ayako

Aug 4, 2023

·

Stayed 1 night

Staffs are so friendly and kind. Unfortunately, the hotel needs renovation. 1, From check in counter, at second floor, to elevator floor has stairs and they do not have lamp ,so it was so hard to carry up our all luggage by our selves. 2, AC did not work well, so I asked a fan to put in our room. 3, Stairs to all floor is dirty and smells not good. They have very nice hot spring, free welcome drink, free Yukata rental, easy to see fire worlks from own room and so on. so I hope they improve thir facilities a little by little. 15minutes by taxi from Toyako JR station. You need to call the taxi if you want to ride. Pubrick bus only runs a few every hours.

6

Yuet-Yi Lucia

May 3, 2024

·

Stayed 1 night

So noisy, and not comfortable at all, the building may be old, so dark

10

あゆみ

Jul 4, 2023

·

Stayed 1 night

部屋もきれいで窓から花火も見え、お値段以上でした

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8

Yat Hi

Nov 17, 2025

·

Stayed 1 night

Big room, clean and tidy Dinner is quite good, not much choice for breakfast, but it’s fine Very nice staffs Onsen facilities are nice with reasonable size The most valuable - they offer sake at lobby for whole day. And free draft beer at dinner. FYI, there are few stairs at lobby.

8

Eun sung

Sep 12, 2024

·

Stayed 1 night

시설은 낡았지만 친근함이 좋았습니다.

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8

Frédéric

Jul 31, 2023

·

Stayed 1 night

Si vous voulez éviter les innombrables et bruyants chinois qui résident dans les affreux resorts en bord de lac, il n'y a pas le choix. L'hôtel est dans son jus des années 80, le onsen défraîchi, mais le personnel est sympa.

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4

akihiro

Jul 16, 2024

·

Stayed 1 night

温泉旅館よりビジネスホテルに近いです。チェックイン他はネットの登録のみルームキーもありません。部屋は古くなにより臭いです。トイレも臭うのでとてもくつろげたもんじやないです。夕飯は全く手抜きで味も今ひとつ唯一朝ご飯だけはまあまあでした。 2度と使うことはないですね

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2

DongWook

Jun 13, 2024

·

말이 전통료칸이지 일본여행중 가장 더럽고 밥맛 떨어지는 숙소경험이었음. 4인 가족 다다미방 배정받았는데 천장은 누수로인한 얼룩과 곰팡이, 곳곳이 묶은먼지, 특히나 화장실내 역겨운 냄새는 아직도 잊혀지지 않는다! 조식은 대충만든 부실한 식단에 다 식어빠진 먹을게 정말없고, 맛은 더 없음! 제일 안좋았던 기억은 침구류.. 프라이버시 운운하며 이브지리 서비스는 요청시에만 해주니 셀프로 깔고덮고 자라는 것 까지는 이해했으나 요나, 패드, 베개모두 머리카락 덕지덕지 붙은 더러운 세팅으로 정말 엿같은 경험만 하고 옴! 이런 사진만 그럴싸한 리뷰에 속아 돈버리고 시간 버리고 온것에 너무 화가 남!

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6

Sung

Jun 19, 2024

·

Stayed 1 night

The property is old and does not looks as nice as the picture on the reservation site shows. Definitely it needs renovation.\\ The dinner kaiseki was below expectation for the money. It seems to allow pets. A guest couple brought a dog and let bark all morning when I retied to relax and enjoy the morning bath.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with traditional Japanese styling, but the building feels dated. Several guests report weak or absent air conditioning, hard pillows or thin futons, and occasional darkness or noise.

Related guest reviews

8

Ayako

Aug 4, 2023

·

Stayed 1 night

Staffs are so friendly and kind. Unfortunately, the hotel needs renovation. 1, From check in counter, at second floor, to elevator floor has stairs and they do not have lamp ,so it was so hard to carry up our all luggage by our selves. 2, AC did not work well, so I asked a fan to put in our room. 3, Stairs to all floor is dirty and smells not good. They have very nice hot spring, free welcome drink, free Yukata rental, easy to see fire worlks from own room and so on. so I hope they improve thir facilities a little by little. 15minutes by taxi from Toyako JR station. You need to call the taxi if you want to ride. Pubrick bus only runs a few every hours.

10

Ryan

Sep 13, 2024

·

Stayed 1 night

A really pleasant hotel close to lake Toya. The traditional Japanese room was excellent to experience and the onsen with its both indoor and outdoor baths were phenomenal. There were other amenities such as free bike rentals to take advantage of. The breakfast buffet offered here was superb and there were a few options for restaurants in the area to walk to in the evenings.

6

Yuet-Yi Lucia

May 3, 2024

·

Stayed 1 night

So noisy, and not comfortable at all, the building may be old, so dark

8

Shihui Audrey

Dec 17, 2023

·

Stayed 1 night

Breakfast is good and hotel is within walking distance to Lake Toya. Twin room is big and comfortable.

8

Hung Liang

Jul 25, 2025

·

Stayed 1 night

這家飯店值得給他機會，他可以表現的更好！入住時有免費的點心和清酒，非常加分！一泊二食的食物非常不錯！一樣也是酒精飲品暢飲不加價，加分！泡湯結束還有冰棒可以免費吃，加分！餐廳的服務人員很親切有禮，加分。不過入住時可能因為語言，櫃檯服務人員沒跟我們說有點心和清酒及咖啡可以享用，我們隔天才知道，也沒機會享用了！另外，房間冷氣超爛，不過這裡一年有大概300天以上不太需要冷氣，所以問題不大！我覺得如果來洞爺湖想要找cp值好的飯店可以考慮！

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6

Nga Wan

Oct 30, 2023

·

Stayed 1 night

沒有空調，沒有舖床服務，職員不太懂英文

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8

Qing Chang

Jun 23, 2025

·

Stayed 2 nights

pros: right in the middle of the main street of lake toya, very convenient. all day free sake tasting. pretty good breakfast. nice indoor and outdoor onsen. free parking. pet friendly - saw alot of cute doggies. children play room available. overall very specious room. con: it’s summer and aircon was centralized and not working well. informed the staff and they told me to open the window and take a fan from them FOC. but i will still prefer my air conditional to work.

10

LO

Oct 24, 2022

·

Stayed 1 night

Much better than I expected, the room is looking good and spacious. The dinner it is not better. But if you wanted there are a few restaurants near the hotel. The shampoo and body soap are heavily diluted, it takes over 10 taps to wash my hair.

10

Kimberly

Apr 9, 2025

·

Stayed 1 night

Check-in was a little odd using a machine, but there was an employee who helped us. The nearby lake was beautiful, although we didn't have the clearest view from our room. The free sake was fun in the lobby. Breakfast was also tasty. The Japanese-style mattress (futon) could have used a bit more padding.

10

Yuk Yi Laura

Feb 17, 2024

·

Stayed 2 nights

The pillows are a bit hard

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful, with staff assisting with luggage and travel arrangements. Some guests noted self check-in kiosks and occasional language limitations.

Related guest reviews

10

IMAMOTO

Oct 23, 2023

·

Stayed 1 night

スタッフの対応がとても親切でエレベーターまでに階段が有るのですが荷物を持ってあがってくださり帰りに階段降りる時もすぐに気がついて下さり荷物を持って降りてくださいましたウエルカムドリンクも日本酒呑み比べですごい数の日本酒が並べてあり余り飲めない私でもおちょこに1口づつついでお部屋に持って行って飲みましたお饅頭もクシに3個指したのが自分で炙って持って行くのですがあんこが苦手な私には色んなあんが用意されていてみたらし🍡ずんだーごまなど選べて美味しくいただく事が出来ましたお部屋も広く綺麗でお部屋に入ったら花火が上がり部屋から椅子に座って日本酒を飲みながら花火を見て最高でした！花火は5月連休から10月末まで毎日上がるそうです❕ 知らなかったので嬉しいサブライズでした！お風呂も源泉から1番近いホテルで一の湯と言われてるとお風呂に入ると書いてあり夜と朝入って帰ってきましたとても素敵なホテルで1人旅だったので今度は旦那と是非行きたいですホテルで頂いたクーポン券で遊覧船とクマ牧場とロープウェイにありがとうございました。

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8

Hung Liang

Jul 25, 2025

·

Stayed 1 night

這家飯店值得給他機會，他可以表現的更好！入住時有免費的點心和清酒，非常加分！一泊二食的食物非常不錯！一樣也是酒精飲品暢飲不加價，加分！泡湯結束還有冰棒可以免費吃，加分！餐廳的服務人員很親切有禮，加分。不過入住時可能因為語言，櫃檯服務人員沒跟我們說有點心和清酒及咖啡可以享用，我們隔天才知道，也沒機會享用了！另外，房間冷氣超爛，不過這裡一年有大概300天以上不太需要冷氣，所以問題不大！我覺得如果來洞爺湖想要找cp值好的飯店可以考慮！

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10

Kelsey

Feb 4, 2025

·

Stayed 2 nights

Incredible staff and service. The breakfast was great. Free desserts and sake at night.

8

Yat Hi

Nov 17, 2025

·

Stayed 1 night

Big room, clean and tidy Dinner is quite good, not much choice for breakfast, but it’s fine Very nice staffs Onsen facilities are nice with reasonable size The most valuable - they offer sake at lobby for whole day. And free draft beer at dinner. FYI, there are few stairs at lobby.

10

YUHONG

Oct 21, 2023

·

Stayed 1 night

宿泊施設のサービスが最高でした。

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10

Walter

Sep 26, 2022

·

Stayed 1 night

This a beautifully designed hotel. Great ambiance. The staff are extremely courteous and efficient. Great find.

10

まさのり

Jul 17, 2023

·

Stayed 1 night

スタッフの対応が親切で従業員の教育がしっかりしていると感じました。サービス面では､ロビーに用意していただいた日本酒が個人的に嬉しかったです。全般的に落ち着いた雰囲気で､また来たくなる良い宿でした。

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10

Ben

Jun 17, 2024

·

Stayed 2 nights

The welcome service (from 3 pm every day) was amazing. The Kaiseki dinner package was also fantastic - highly recommended. Staff kindly assisted in reserving me a place on a bus connection when leaving. Hot springs a little tired, and sauna in a separate section.

8

A

Feb 22, 2024

·

Stayed 1 night

Very helpful staff and fantastic dinner and breakfast, with a great selection of amenities. The building itself could use a little smartening up in places, but for a hotel that allows pets this may be expected

10

Kimberly

Apr 9, 2025

·

Stayed 1 night

Check-in was a little odd using a machine, but there was an employee who helped us. The nearby lake was beautiful, although we didn't have the clearest view from our room. The free sake was fun in the lobby. Breakfast was also tasty. The Japanese-style mattress (futon) could have used a bit more padding.

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AI-generated summary based on recent guest reviews

Location

Convenient setting within walking distance of Lake Toya and near a bus stop, though the property is not directly lakeside. Some rooms overlook seasonal fireworks.

Related guest reviews

8

Ayako

Aug 4, 2023

·

Stayed 1 night

Staffs are so friendly and kind. Unfortunately, the hotel needs renovation. 1, From check in counter, at second floor, to elevator floor has stairs and they do not have lamp ,so it was so hard to carry up our all luggage by our selves. 2, AC did not work well, so I asked a fan to put in our room. 3, Stairs to all floor is dirty and smells not good. They have very nice hot spring, free welcome drink, free Yukata rental, easy to see fire worlks from own room and so on. so I hope they improve thir facilities a little by little. 15minutes by taxi from Toyako JR station. You need to call the taxi if you want to ride. Pubrick bus only runs a few every hours.

10

Ryan

Sep 13, 2024

·

Stayed 1 night

A really pleasant hotel close to lake Toya. The traditional Japanese room was excellent to experience and the onsen with its both indoor and outdoor baths were phenomenal. There were other amenities such as free bike rentals to take advantage of. The breakfast buffet offered here was superb and there were a few options for restaurants in the area to walk to in the evenings.

8

みか

May 2, 2024

·

Stayed 1 night

湖畔ではないので眺望は望めませんが、その分お安くて良かったです

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10

Wong Wai

Sep 12, 2023

·

Stayed 1 night

交通方便，近巴士站，早餐都好食。

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10

kazushi

Jul 5, 2023

·

Stayed 2 nights

古さは否めず，洗面ユニットバスはビジネスホテル並みだが，何よりコスパに優れている．ロケーションも，歩いてすぐ湖畔に出られるので問題はない．金銭的に満足な宿でした．

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10

あゆみ

Jul 4, 2023

·

Stayed 1 night

部屋もきれいで窓から花火も見え、お値段以上でした

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10

IMAMOTO

Oct 23, 2023

·

Stayed 1 night

スタッフの対応がとても親切でエレベーターまでに階段が有るのですが荷物を持ってあがってくださり帰りに階段降りる時もすぐに気がついて下さり荷物を持って降りてくださいましたウエルカムドリンクも日本酒呑み比べですごい数の日本酒が並べてあり余り飲めない私でもおちょこに1口づつついでお部屋に持って行って飲みましたお饅頭もクシに3個指したのが自分で炙って持って行くのですがあんこが苦手な私には色んなあんが用意されていてみたらし🍡ずんだーごまなど選べて美味しくいただく事が出来ましたお部屋も広く綺麗でお部屋に入ったら花火が上がり部屋から椅子に座って日本酒を飲みながら花火を見て最高でした！花火は5月連休から10月末まで毎日上がるそうです❕ 知らなかったので嬉しいサブライズでした！お風呂も源泉から1番近いホテルで一の湯と言われてるとお風呂に入ると書いてあり夜と朝入って帰ってきましたとても素敵なホテルで1人旅だったので今度は旦那と是非行きたいですホテルで頂いたクーポン券で遊覧船とクマ牧場とロープウェイにありがとうございました。

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8

Shihui Audrey

Dec 17, 2023

·

Stayed 1 night

Breakfast is good and hotel is within walking distance to Lake Toya. Twin room is big and comfortable.

8

Qing Chang

Jun 23, 2025

·

Stayed 2 nights

pros: right in the middle of the main street of lake toya, very convenient. all day free sake tasting. pretty good breakfast. nice indoor and outdoor onsen. free parking. pet friendly - saw alot of cute doggies. children play room available. overall very specious room. con: it’s summer and aircon was centralized and not working well. informed the staff and they told me to open the window and take a fan from them FOC. but i will still prefer my air conditional to work.

10

Kimberly

Apr 9, 2025

·

Stayed 1 night

Check-in was a little odd using a machine, but there was an employee who helped us. The nearby lake was beautiful, although we didn't have the clearest view from our room. The free sake was fun in the lobby. Breakfast was also tasty. The Japanese-style mattress (futon) could have used a bit more padding.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly described as good, but dinner feedback is inconsistent, ranging from excellent kaiseki to disappointing meals.

Related guest reviews

6

Cynthia

Oct 29, 2025

·

Stayed 1 night

Breakfast was good.

10

Ryan

Sep 13, 2024

·

Stayed 1 night

A really pleasant hotel close to lake Toya. The traditional Japanese room was excellent to experience and the onsen with its both indoor and outdoor baths were phenomenal. There were other amenities such as free bike rentals to take advantage of. The breakfast buffet offered here was superb and there were a few options for restaurants in the area to walk to in the evenings.

10

Kelsey

Feb 4, 2025

·

Stayed 2 nights

Incredible staff and service. The breakfast was great. Free desserts and sake at night.

8

Yat Hi

Nov 17, 2025

·

Stayed 1 night

Big room, clean and tidy Dinner is quite good, not much choice for breakfast, but it’s fine Very nice staffs Onsen facilities are nice with reasonable size The most valuable - they offer sake at lobby for whole day. And free draft beer at dinner. FYI, there are few stairs at lobby.

4

akihiro

Jul 16, 2024

·

Stayed 1 night

温泉旅館よりビジネスホテルに近いです。チェックイン他はネットの登録のみルームキーもありません。部屋は古くなにより臭いです。トイレも臭うのでとてもくつろげたもんじやないです。夕飯は全く手抜きで味も今ひとつ唯一朝ご飯だけはまあまあでした。 2度と使うことはないですね

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10

Michael

Jul 28, 2024

·

Stayed 3 nights

A little dated but as far as traditional it had excellent food and baths.

2

DongWook

Jun 13, 2024

·

말이 전통료칸이지 일본여행중 가장 더럽고 밥맛 떨어지는 숙소경험이었음. 4인 가족 다다미방 배정받았는데 천장은 누수로인한 얼룩과 곰팡이, 곳곳이 묶은먼지, 특히나 화장실내 역겨운 냄새는 아직도 잊혀지지 않는다! 조식은 대충만든 부실한 식단에 다 식어빠진 먹을게 정말없고, 맛은 더 없음! 제일 안좋았던 기억은 침구류.. 프라이버시 운운하며 이브지리 서비스는 요청시에만 해주니 셀프로 깔고덮고 자라는 것 까지는 이해했으나 요나, 패드, 베개모두 머리카락 덕지덕지 붙은 더러운 세팅으로 정말 엿같은 경험만 하고 옴! 이런 사진만 그럴싸한 리뷰에 속아 돈버리고 시간 버리고 온것에 너무 화가 남!

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6

Sung

Jun 19, 2024

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Stayed 1 night

The property is old and does not looks as nice as the picture on the reservation site shows. Definitely it needs renovation.\\ The dinner kaiseki was below expectation for the money. It seems to allow pets. A guest couple brought a dog and let bark all morning when I retied to relax and enjoy the morning bath.

10

LO

Oct 24, 2022

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Stayed 1 night

Much better than I expected, the room is looking good and spacious. The dinner it is not better. But if you wanted there are a few restaurants near the hotel. The shampoo and body soap are heavily diluted, it takes over 10 taps to wash my hair.

10

Ben

Jun 17, 2024

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Stayed 2 nights

The welcome service (from 3 pm every day) was amazing. The Kaiseki dinner package was also fantastic - highly recommended. Staff kindly assisted in reserving me a place on a bus connection when leaving. Hot springs a little tired, and sauna in a separate section.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $98	7 $121
8 $84	9 $94	10	11	12	13 $84	14 $121
15 $83	16 $95	17 $95	18 $84	19 $98	20 $97	21 $146
22 $146	23 $97	24 $72	25 $112	26 $108	27 $97	28 $135
29 $97	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
		1 $108	2 $97	3 $108	4 $98	5 $177
6 $81	7 $112	8 $104	9 $151	10 $98	11 $98	12 $183
13 $108	14 $117	15 $121	16 $98	17 $108	18 $108	19 $178
20 $112	21 $121	22 $139	23 $170	24 $140	25 $153	26 $256
27 $276	28 $245	29 $232	30 $233	31 $464

Yutorelo Toyako

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Japanese-Style Room

Japanese-Style Twin Room

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