What are the check-in and check-out times?

Check-in is from 16:30 until 00:00, and check-out is at 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What is the hotel's location in relation to key landmarks?

The hotel is centrally located in Tokyo, within a 5-minute drive of Sensoji Temple and Tokyo Skytree. It is 0.5 mi (0.7 km) from Ueno Park and 2.4 mi (3.9 km) from Tokyo Dome.

Are children allowed at the hotel?

Children are allowed at the hotel, but specific age policies for free stays are not provided.

Sutton Place Hotel Ueno - Convenient Tokyo Stay

Average nightly price at Sutton Place Hotel Ueno by month, last 12 months (USD)
Month	Average price
January	$107
February	$113
March	$132
April	$147
May	$119
June	$91
July	$89
August	$83
September	$102
October	$206
November	$242
December	$202

What guests think

At Sutton Place Hotel Ueno, travelers praise the convenient Ueno Station location and generally friendly staff, while noting compact rooms, an older building with basic facilities, self-service housekeeping, and occasional noise or light leakage depending on room orientation.

Many find rooms tidy, but others report dust, dated bathrooms, limited outlets, and odors or minor maintenance issues. Breakfast is not offered, though the area has many eateries and convenience stores. Overall, it suits short stays and travelers who prioritize location over amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older property with a small elevator and a compact check-in area; traditional keys are used, and several guests noted unrestricted access to floors.

Related guest reviews

6

Yating

Jun 2, 2024

·

Stayed 3 nights

飯店電梯屬於開放式空間，大廳在二樓等於隨便的人都能進去每層樓，安全上面有點疑慮！

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4

Andrew

Oct 30, 2025

·

Stayed 5 nights

Visit didnt start well, when the receptionist ignored us when we arrived for 10 minutes while on the phone, and also the wait was in the rather shabby reception area with for some reason the AC going full tilt in heat mode and we were sweltering. Rooms are not too bad but I am not sure if the size measurements are accurate as seem small even by Tokyo standards despite the sizes indicating larger than comparable hotels. Bathroom has a really awkward double sliding door. On the plus side the sound insulation was very good and the traffic on the very close flyover in the front was not audible at all. There are fare better hotels available for the same price.

10

Carlos

Jan 27, 2024

·

Stayed 2 nights

The stay was great. Staff were nice and explained everything.Check in and out were very easy. Bathroom seems little dated but it's very clean. Location is Excellent 4 min from the station. The only thing is the room has keys instead of the card pass. So don't lose the keys.

8

James

Nov 14, 2024

·

Stayed 4 nights

Card keys will be more convenient

8

Grace

Dec 13, 2024

·

Stayed 2 nights

The room is small like most Japan hotel. Even the check in lobby area is rather small. But conveniently located.

4

Clint M

Oct 2, 2024

·

Stayed 3 nights

Pros: Excellent service at front desk. Cons: Only one tiny elevator for entire hotel, hotel needs a major renovation to update everything, tile in bathroom floor and around sink needs to be cleaned, no lobby area (check in is on the third floor in a 12x12 sq ft room), emergency exit that leads to staircase outside of building does not have secured doors on each floor, ugly old brown towels in bathroom.

8

Steven

Jun 2, 2024

·

Stayed 4 nights

Over the hotel is clean and comfortable. The areas I am concerned with are: 1. The hotel room door has to be physically locked when I go out unlike the other hotels. (The hotel staff did not highlight this matter when I checked in) 2. Anyone including the strangers can access to all the floors of the hotel.

4

Li Da

Jun 2, 2024

·

Stayed 3 nights

住宿價格很便宜櫃檯人員很親切住宿期間使用的毛巾及備品均在大廳自行拿取但毛巾需要挑一下有些看起來有污漬但是是咖啡色的毛巾所以可能不太好辨識且房間很潮濕浴室天花板有發霉的痕跡房間內插座很少衣架也很少整棟住宿樓層沒有門禁管理隨意人員可以進出各房門僅是一把鑰匙雖然離JR上野站出口近但實際上入谷口出口也是要走一段路才會實際進到站內不過附近有全家、7-11是蠻方便的還有24小時超市

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6

Alfred

Nov 10, 2024

·

Stayed 6 nights

I didn’t know much about this hotel before booking. It is based on self help e.g. 1. Throughout my stay from Nov 04 to Nov10, upon check-in, I was told no staff will enter the room to change bed sheets, also not cleaning. I was instructed to take litter to collecting bin on 2 fl. 2. I was also told for used/dirty towels, I must return to 2fl. collecting bin, and pick up clean towels from 3fl office. 3. In the 5 times I went to 3rd floor check in counter, always greeted by a new face and many staffs only speak very basic English. Some Can’t give clear / understandable answers. 4. When I checked out on Nov 10, around 7:15am, there’s no staff on duty at the office counter. There’s a notice: telling guests just return the room key into a small box for checking out. The above is not complain, just let your company know the real situation.

6

Victoria

Feb 20, 2025

·

Stayed 1 night

The picture on Expedia looks like a nice proper hotel. Surprise to find it hidden along the shops. Have to take an old lift to the lobby. The place is clean as per Japanese standard. Room is big for 3 of us. Looks like student accommodation. No view though. Location very convenient to UENo station. Staff are polite.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but several reported dust, aging bathrooms or tiles, odors in corridors, stained or old towels, and slow drainage.

Related guest reviews

6

Sin man chris

Dec 1, 2024

·

Not clean

8

DESMOND

Dec 10, 2025

·

Stayed 1 night

Room was spacious enough to open 3 large luggages and still have floor space to walk. However, the floor itself was rather dirty (my luggage had lots of dust and dirt stuck to it). Bed and pillows were just nice for me, very comfortable and warm. The blinds were a little confusing to operate.

10

MO CHANG

Dec 15, 2025

·

Stayed 2 nights

Staff is kind and nice, room is clean

8

Lynette

Dec 26, 2025

·

Stayed 1 night

Clean room with good amenities. Tokyo is short on space the room was compact and no where for bags. Perfect for a one night stay close to the train station and Ueno Park

4

Clint M

Oct 2, 2024

·

Stayed 3 nights

Pros: Excellent service at front desk. Cons: Only one tiny elevator for entire hotel, hotel needs a major renovation to update everything, tile in bathroom floor and around sink needs to be cleaned, no lobby area (check in is on the third floor in a 12x12 sq ft room), emergency exit that leads to staircase outside of building does not have secured doors on each floor, ugly old brown towels in bathroom.

10

Hardeep

Oct 6, 2025

·

Stayed 3 nights

Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.

4

Li Da

Jun 2, 2024

·

Stayed 3 nights

住宿價格很便宜櫃檯人員很親切住宿期間使用的毛巾及備品均在大廳自行拿取但毛巾需要挑一下有些看起來有污漬但是是咖啡色的毛巾所以可能不太好辨識且房間很潮濕浴室天花板有發霉的痕跡房間內插座很少衣架也很少整棟住宿樓層沒有門禁管理隨意人員可以進出各房門僅是一把鑰匙雖然離JR上野站出口近但實際上入谷口出口也是要走一段路才會實際進到站內不過附近有全家、7-11是蠻方便的還有24小時超市

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4

Shinichiro

Dec 3, 2024

·

Stayed 1 night

清潔感ない\u3000キッチンもシャビー

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6

Ka Wah

Dec 10, 2024

·

Stayed 3 nights

The room was spacious. Check in was not flexible and not friendly. Bedding with blood stains. Been stayed with this hotel back in 2018 and there was light breakfast but not anymore, too disappointed!

6

Siyi

Oct 6, 2024

·

Stayed 1 night

Building is old, toilet and bathroom together, old tiles on the wall, bad smell in the corridor.... Reservation staff was nice but not skillful enough. They were not really handling it well when my reservation info didn't show up right away and I was fretting. Staff started to speak Chinese to me although I told him I prefer Japanese. And having to insist on that for 3 times to have him switch to Japanese was also not well... Bed was good but towels give an unpleasant smell. I believe for this quality, the price is so much overrated.

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Rooms

Rooms are generally compact with limited storage and few bedside outlets; blinds can leak morning light, and some units face roads or rails with noticeable noise, though a few guests found their rooms spacious or quiet.

Related guest reviews

6

Yau

Sep 12, 2025

·

Stayed 3 nights

The room is pretty small, if you have 2 large luggage, you will probably have a problem moving around in the room.

6

Akira

Nov 24, 2025

·

Stayed 1 night

コンセントが枕元にないのが残念。値段相応です。

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8

Dean

Mar 9, 2025

·

Stayed 1 night

Road noise, and curtins let alot of light through but still i nice friendly place to stay

8

Lynette

Dec 26, 2025

·

Stayed 1 night

Clean room with good amenities. Tokyo is short on space the room was compact and no where for bags. Perfect for a one night stay close to the train station and Ueno Park

10

David

Jan 8, 2024

·

Stayed 1 night

Tight small room but very close to the stations

8

YEUNG CHUN

Apr 15, 2023

·

Stayed 1 night

convenient, good furnishing facing a highway, too noisy

6

chiaki

Sep 26, 2025

·

Stayed 1 night

入ってすぐにトイレとバスタブがでビックリしました。バスタブが浅くてお風呂につかるには微妙でした。ベッド周りにコンセントはないです。決して綺麗というわけではないですが、悪くはないです。

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8

Wei Jie

Feb 17, 2025

·

Stayed 2 nights

Blinds on the window allow you to be greeted by the sunrise each morning. Hotel guest need to clear rubbish and linen on their own rach day.

8

Lik Hang

May 31, 2024

·

Stayed 1 night

Good location but room a bit small

6

Jingjing

Nov 18, 2024

·

Stayed 5 nights

Couldn’t sleep because the room facing to the highway and it is very noisy in the middle of night .

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Service

Staff are frequently described as friendly and helpful, and some experienced smooth or early check-in; however, others noted inconsistent professionalism, limited English, and inflexible policies.

Related guest reviews

8

Mark

Apr 8, 2025

·

Stayed 3 nights

Sutton is a hotel that is casual hotel conveniently located with a friendly staff.

4

Andrew

Oct 30, 2025

·

Stayed 5 nights

Visit didnt start well, when the receptionist ignored us when we arrived for 10 minutes while on the phone, and also the wait was in the rather shabby reception area with for some reason the AC going full tilt in heat mode and we were sweltering. Rooms are not too bad but I am not sure if the size measurements are accurate as seem small even by Tokyo standards despite the sizes indicating larger than comparable hotels. Bathroom has a really awkward double sliding door. On the plus side the sound insulation was very good and the traffic on the very close flyover in the front was not audible at all. There are fare better hotels available for the same price.

10

Hardeep

Oct 6, 2025

·

Stayed 3 nights

Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.

10

David

Jul 3, 2024

·

Stayed 1 night

When I arrived a bit early, the staff was very kind to me and allowed me to check in early. I felt that the room was very spacious for the price and the air conditioning worked great to keep cool on a warm summer day. Some amenities you will have to stock by yourself in the lobby so be sure to pay attention to the staff's instructions when you are checking in.

10

まりな

Nov 1, 2024

·

Stayed 1 night

was very happy with the service by staff at Sutton Place Hotel Ueno.

6

Ka Wah

Dec 10, 2024

·

Stayed 3 nights

The room was spacious. Check in was not flexible and not friendly. Bedding with blood stains. Been stayed with this hotel back in 2018 and there was light breakfast but not anymore, too disappointed!

10

s

Aug 30, 2025

·

Stayed 2 nights

Quiet, good location, Great staff.

8

Dexter

Mar 23, 2025

·

Stayed 4 nights

Overall pretty good experience. The blinds was letting in light when the sun rises even though it's closed. There's little areas where the light goes through. No room cleaning for consecutive night stay. Also self service to get new towels and amenities and you'll have to throw away trash daily. About 5-8 mins walk to Ueno station which is convenient. There's also 7-11 and Family mart nearby. Staff are friendly and polite. Easy check-in and check-out.

6

Siyi

Oct 6, 2024

·

Stayed 1 night

Building is old, toilet and bathroom together, old tiles on the wall, bad smell in the corridor.... Reservation staff was nice but not skillful enough. They were not really handling it well when my reservation info didn't show up right away and I was fretting. Staff started to speak Chinese to me although I told him I prefer Japanese. And having to insist on that for 3 times to have him switch to Japanese was also not well... Bed was good but towels give an unpleasant smell. I believe for this quality, the price is so much overrated.

8

Andrew

Oct 6, 2024

·

Stayed 2 nights

Friendly staff

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Location

Consistently praised for being a short walk to Ueno Station and near convenience stores and attractions; a few mentioned traffic or train noise depending on room.

Related guest reviews

8

Lynette

Dec 26, 2025

·

Stayed 1 night

Clean room with good amenities. Tokyo is short on space the room was compact and no where for bags. Perfect for a one night stay close to the train station and Ueno Park

10

CHUNAN

Sep 29, 2025

·

Stayed 3 nights

Clean and Close to Station

8

Mei

Jun 18, 2025

·

Stayed 5 nights

Very convenient location, a lot of dining options around area.

10

MACHIKO

Jul 11, 2025

·

Stayed 2 nights

駅から近くて便利でした。

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8

Wing Ho

Nov 26, 2025

·

Stayed 1 night

地點步行可達，鄰近交通中心。房間舒適，空間尚算充裕，職員友善

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10

Hardeep

Oct 6, 2025

·

Stayed 3 nights

Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.

6

Hiroshi

Jun 25, 2025

·

Stayed 1 night

上野駅の入谷口から徒歩すぐの立地はとても良い

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8

wing hang

Dec 30, 2024

·

Stayed 3 nights

Comfortable and good location. Within 5-10 mins from Ueno JR station

8

Ching-Hsiang

Jan 7, 2024

·

Stayed 5 nights

Very close to Ueno-Station. Great location. Room is a little small.

8

tak sing

Jan 13, 2026

·

Stayed 1 night

地點方便近上野jr

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Dining

Breakfast is not provided; however, there are many dining options and convenience stores nearby.

Related guest reviews

10

Shane

Nov 6, 2023

·

Stayed 4 nights

This is my go-to place to stay in Tokyo. It's close to Ueno station and has easy access to everything you need. If you enjoy walking, you can easily get to Ameyoko, Senso-ji, Skytree, Kappabashi-dori, and even Akihabara. Staff is friendly, and it's a very unique place to stay.

10

KA KI

Sep 21, 2024

·

Stayed 1 night

步行至上野JR站很近，附近有便利店

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10

Phillip

Jan 5, 2025

·

Stayed 3 nights

Very conveniently located 5 minutes walk from Ueno Station. Easy check in and check out. Across the road is a 711. Exhaust fans in bathroom would be good in winter as high condensation after 4 people showering.

8

Mei

Jun 18, 2025

·

Stayed 5 nights

Very convenient location, a lot of dining options around area.

10

ここね

Aug 7, 2024

·

Stayed 2 nights

内装がオシャレでお部屋も綺麗でした。朝食が付いていればもっと良かったです。首都高沿いにあるので深夜でも車の音はしますがそこまで気にならなかったです。ホテル周辺の外のにおいが気になりましたが、駅からも近くお店も沢山あったので便利でした。施設自体はとても良いと思います。

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6

Ka Wah

Dec 10, 2024

·

Stayed 3 nights

The room was spacious. Check in was not flexible and not friendly. Bedding with blood stains. Been stayed with this hotel back in 2018 and there was light breakfast but not anymore, too disappointed!

8

ka Man

Oct 26, 2024

·

Stayed 3 nights

算近上野jr 站，職員態度很好很helpful,房間細了一點，要開兩件行李要花點心思。地下鄰近有family mart 和7-11,輕鬆解決需要

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8

Dexter

Mar 23, 2025

·

Stayed 4 nights

Overall pretty good experience. The blinds was letting in light when the sun rises even though it's closed. There's little areas where the light goes through. No room cleaning for consecutive night stay. Also self service to get new towels and amenities and you'll have to throw away trash daily. About 5-8 mins walk to Ueno station which is convenient. There's also 7-11 and Family mart nearby. Staff are friendly and polite. Easy check-in and check-out.

8

Veerasit

Dec 17, 2024

·

Stayed 6 nights

Moderate price for good room size, walkable area, Check-in time at 16:30 is too late, no breakfast provided but lots of fast food restaurant in the area

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $60	13 $102	14 $144	15 $280	16 $162	17 $162
18 $151	19 $146	20 $154	21 $150	22 $165	23 $161	24
25 $160	26 $150	27 $152	28 $128	29 $165	30 $245	31 $280

Su	Mo	Tu	We	Th	Fr	Sa
1 $142	2 $161	3 $221	4 $150	5 $154	6 $165	7 $223
8 $150	9 $137	10 $161	11 $168	12 $165	13 $245	14 $283
15 $221	16 $167	17 $221	18 $165	19 $161	20 $174	21 $280
22 $215	23 $146	24 $137	25 $224	26 $215	27 $221	28 $245
29 $215	30 $169

Sutton Place Hotel Ueno

Prices for Sutton Place Hotel Ueno

Monthly average prices

About this property

Location

Room options

Junior Suite

Standard Single Room

Deluxe Double Room

Standard Twin Room

Standard Double Room

Guest reviews of Sutton Place Hotel Ueno

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Sutton Place Hotel Ueno

Prices for upcoming dates