Hideaway of Rotorua
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From
99 US$
/ noche
Acerca de esta propiedad
Además de servicio de tintorería, este motel para no fumadores cuenta con lavandería y una biblioteca. Podrás disfrutar de wifi gratis en las zonas comunes y aparcamiento gratuito. Otras instalaciones incluyen check-in exprés, check-out exp...
Ubicación
Hideaway of Rotorua se encuentra en Rotorua, en el centro. Acércate a Skyline Rotorua (teleférico) y Bodega Volcanic Hills si buscas unas vacaciones activas; si prefieres ir de compras, ve a Centro comercial Eat Street o Mercado nocturno de Rotorua. ¿Te apetece disfrutar de un evento especial? Puedes consultar el calendario de Hipódromo de Rotorua o Estadio Internacional de Rotorua. Tendrás la oportunidad de disfrutar del agua realizando actividades como kayak o paravelismo, pero también podrás vivir grandes aventuras practicando el lanzamiento en tirolina o las rutas a pie o en bicicleta en las inmediaciones.
Aparcamiento
Habitaciones para no fumadores
Mostrador turístico
Servicio de tintorería
Servicio de limpieza
Jardín
Ubicación
436 Ngongotaha Road, Rotorua, Nueva Zelanda
Opciones de habitación
8
Apartamento Grande De 2 Dormitorios
1 Cama Doble Grande
1 Cama Doble Grande
y 2 Camas Individuales
Capacidad: 6
646 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
17
Two-Bedroom Deluxe Apartment with Garden View
3× Camas Individuales
1 Cama Doble Extragrande
Capacidad: 5
592 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
9
Habitación Familiar Deluxe
1 Cama Doble Extragrande
y 2 Camas Individuales
4× Camas Individuales
Capacidad: 4
538 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
7
Apartamento 2 Dormitorios Clasica
1 Cama Doble Grande
2 Camas Individuales
1 Sofá Cama
Capacidad: 5
592 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
8
Apartamento 2 dormitorios
1 Cama Doble Grande
2 Camas Individuales
1 Sofá Cama
Capacidad: 5
560 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
7
Studio with Terrace
1 Cama Doble Grande
Capacidad: 2
323 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
13
Apartamento
1 Cama Doble Grande
y 1 Cama Individual
Capacidad: 3
484 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
13
Estudio Deluxe Con Cama Extragrande
1 Cama Doble Extragrande
Capacidad: 2
484 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
6
Habitación Familiar
1 Cama Doble Grande
y 2 Camas Individuales
Capacidad: 4
484 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
11
Triple Room with Garden View
1 Cama Doble Extragrande
y 1 Cama Individual
3× Camas Individuales
Capacidad: 3
484 ft²
Vista al patioVista al jardínAire acondicionadoCalefacciónCocinaPatioEntrada privada
Reseñas de los huéspedes sobre Hideaway of Rotorua
8.8
Fabuloso
Basado en 1166 comentarios verificados
¿Quién se queda aquí?
Trabajo
2%
Pareja
14%
Familia
72%
Grupo
10%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Los viajeros informan que Hideaway of Rotorua ofrece alojamiento limpio y cómodo con personal amable, un ambiente familiar con alpacas y un parque infantil, y una base tranquila y conveniente a las afueras de la ciudad para explorar las atracciones locales.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Opiniones de los huéspedes
Los viajeros informan que Hideaway of Rotorua ofrece alojamiento limpio y cómodo con personal amable, un ambiente familiar con alpacas y un parque infantil, y una base tranquila y conveniente a las afueras de la ciudad para explorar las atracciones locales.
Muchas reseñas elogian las habitaciones modernas y bien equipadas, especialmente en las unidades más nuevas. Algunos señalan inconvenientes como la construcción o el ruido de la carretera ocasional, problemas menores de mantenimiento y un horario limitado para la lavandería. Varios huéspedes mencionan habitaciones más antiguas o básicas y disputas aisladas con el servicio, y que las opciones de comida requieren conducir. En general, espere una estancia relajada y de estilo rural que funciona bien para los viajeros con coche.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
El parque infantil y los animales en las instalaciones son un punto destacado para las familias; el aparcamiento es fácil y las unidades están bien equipadas. Hay una lavandería en las instalaciones, aunque el horario puede ser limitado, y algunos huéspedes notaron trabajos de construcción que causaban interrupciones ocasionales.
Reseñas de huéspedes relacionadas
10
Danny
9 mar 2025
·
Se alojó 4 noches
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
10
Sally
25 oct 2025
·
Se alojó 4 noches
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
10
EeeLN
15 oct 2025
·
Se alojó 1 noche
Really excellent amenities. Beautiful space. Play area and sheep really nice touch . So happy to find this place.
Really excellent amenities. Beautiful space. Play area and sheep really nice touch . So happy to find this place.
10
Roman
8 mar 2024
·
Se alojó 1 noche
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
8
Marc
8 mar 2024
·
Se alojó 2 noches
We stayed in the new building which is away from the main road. However, for a new building there were a couple of minor flaws which were not game changing but surprising: loose toilet roll holder, a tub spout falling off the wall (screw loose, too), and most irritating, an alarm going off mid night asking you to evacuate the building just because of a power outage in the area… Overall this is a nice place to stay but the new building seems to be built in a rush…
We stayed in the new building which is away from the main road. However, for a new building there were a couple of minor flaws which were not game changing but surprising: loose toilet roll holder, a tub spout falling off the wall (screw loose, too), and most irritating, an alarm going off mid night asking you to evacuate the building just because of a power outage in the area… Overall this is a nice place to stay but the new building seems to be built in a rush…
10
Ryan
17 feb 2025
·
Se alojó 2 noches
Brilliant stay, clean rooms, everything you need. Loved the farm in the morning to go see the animals. Easy check in, parking right outside your room.
Brilliant stay, clean rooms, everything you need. Loved the farm in the morning to go see the animals. Easy check in, parking right outside your room.
8
Helen
26 oct 2025
·
Se alojó 2 noches
Our short 2 night stay was perfect, the rooms are cosy and well appointed, although the kitchen sink is placed under a cupboard that protrudes and the tap is poorly designed. Was a bit disappointed that new building works all around, which was noisy at times. Also the outdoor patio area wasn't really usable as people next door were smoking, and we had to keep our door shut to keep out smell too.
Our short 2 night stay was perfect, the rooms are cosy and well appointed, although the kitchen sink is placed under a cupboard that protrudes and the tap is poorly designed. Was a bit disappointed that new building works all around, which was noisy at times. Also the outdoor patio area wasn't really usable as people next door were smoking, and we had to keep our door shut to keep out smell too.
10
Jeanne
7 dic 2024
·
Se alojó 1 noche
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
8
Rebecca
28 dic 2025
·
Se alojó 3 noches
Clean modern room, comfortable beds, parking, quiet even though on main road
Clean modern room, comfortable beds, parking, quiet even though on main road
10
Peta
27 sept 2025
·
Se alojó 3 noches
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las reseñas destacan con frecuencia habitaciones y áreas comunes muy limpias y ordenadas. Algunos señalan inconsistencias como muebles dañados o limpieza incompleta, y un informe de mala limpieza.
Reseñas de huéspedes relacionadas
10
Steven
24 ene 2025
·
Se alojó 6 noches
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
10
Brendan
4 oct 2025
·
Se alojó 1 noche
Always a lovely stay, open space and inviting. Sadly previous guests have littered. Will return on our next trip and recommend to others
Always a lovely stay, open space and inviting. Sadly previous guests have littered. Will return on our next trip and recommend to others
10
Wei
3 ago 2025
·
Se alojó 1 noche
Clean and spacious. We like the bed. Reasonable distance to city center.
Clean and spacious. We like the bed. Reasonable distance to city center.
10
Toby
3 feb 2026
·
Se alojó 2 noches
Had a lovely room, really clean and comfortable. Impressed with the shower room and kitchenette. Was lovely to sit outside and watch the alpaca.
Had a lovely room, really clean and comfortable. Impressed with the shower room and kitchenette. Was lovely to sit outside and watch the alpaca.
10
jason
20 feb 2025
·
Se alojó 3 noches
Great bed clean tidy and quiet
Great bed clean tidy and quiet
10
Roman
8 mar 2024
·
Se alojó 1 noche
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
2
Jen & Garrick
29 feb 2024
·
Booked 7nts for my family of 5. We loved the look of the playground and that the room had aircon, but the positives end there. Photos on the listing show the twin beds alone, and then the sofa and living/kitchen area alone, does not show you that this is all squished into the same tiny space - what we got vs what we thought we were getting was very misleading. When we tried to speak to the manager about this he got defensive, and when we asked for another room, he denied this option, saying we would have to make a new booking and pay the full amount, rather than pay the difference. Due to this, we complained to Expedia; refund or reimbursement was denied. Manager cornered me in the laundry the next day and said we could have asked for another room which I said we already did before we complained, then he brushed over it saying that 3D rendering had been available of the room, which don't show on the phone app where I booked, so not sure if it's true. The place was grimey and did not feel clean. Cracked toilet seat and tub, sticky dining table even after trying to clean it myself, sheets were itchy, and dirty carpets that walking without shoes on made the soles of my feet black. After just 2nts into our booking, we vacated - ultimately a very expensive mistake. Not sure how this place got so many positive reviews, but I suggest that you spend your money wisely, and avoid this place at all costs. Their bookings are non-refundable for a reason!
Booked 7nts for my family of 5. We loved the look of the playground and that the room had aircon, but the positives end there. Photos on the listing show the twin beds alone, and then the sofa and living/kitchen area alone, does not show you that this is all squished into the same tiny space - what we got vs what we thought we were getting was very misleading. When we tried to speak to the manager about this he got defensive, and when we asked for another room, he denied this option, saying we would have to make a new booking and pay the full amount, rather than pay the difference. Due to this, we complained to Expedia; refund or reimbursement was denied. Manager cornered me in the laundry the next day and said we could have asked for another room which I said we already did before we complained, then he brushed over it saying that 3D rendering had been available of the room, which don't show on the phone app where I booked, so not sure if it's true. The place was grimey and did not feel clean. Cracked toilet seat and tub, sticky dining table even after trying to clean it myself, sheets were itchy, and dirty carpets that walking without shoes on made the soles of my feet black. After just 2nts into our booking, we vacated - ultimately a very expensive mistake. Not sure how this place got so many positive reviews, but I suggest that you spend your money wisely, and avoid this place at all costs. Their bookings are non-refundable for a reason!
10
Brian
17 nov 2025
·
Se alojó 1 noche
The room beautifully clean and had excellent amenities
The room beautifully clean and had excellent amenities
10
sanghyun
12 abr 2024
·
Se alojó 2 noches
The room was so clean and the facilities were so good. My family is so satisfied that I will come back. And the children liked it because they could see the animals right in front of them.
The room was so clean and the facilities were so good. My family is so satisfied that I will come back. And the children liked it because they could see the animals right in front of them.
10
Peta
27 sept 2025
·
Se alojó 3 noches
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las unidades más nuevas son modernas, bien equipadas y cómodas, y muchas familias encuentran las habitaciones espaciosas y prácticas. Algunas habitaciones más antiguas se sienten básicas, con problemas ocasionales como camas individuales cortas, defectos menores, ruido de la carretera esporádico y un rendimiento variable de la televisión o el Wi-Fi.
Reseñas de huéspedes relacionadas
8
Kathryn
4 ene 2025
·
Se alojó 1 noche
Stayed in family room for 5. Older style unit. ves: Clean, comfortable and quiet overnight stay. Facilities were nice both inside and surrounding (alpacas, sheep, playground). -ves: One tiny bottle of shampoo and body wash not enough for a family. 5th person only has a bed sheet for the sofa bed so need to ask for a blanket and top sheet. No pillow available even though you pay extra for 5th person. Reception not really pro-active or helpful. Ideal for young families (2 kids) or groups of 4 or less.
Stayed in family room for 5. Older style unit. ves: Clean, comfortable and quiet overnight stay. Facilities were nice both inside and surrounding (alpacas, sheep, playground). -ves: One tiny bottle of shampoo and body wash not enough for a family. 5th person only has a bed sheet for the sofa bed so need to ask for a blanket and top sheet. No pillow available even though you pay extra for 5th person. Reception not really pro-active or helpful. Ideal for young families (2 kids) or groups of 4 or less.
10
Steven
24 ene 2025
·
Se alojó 6 noches
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
10
Sally
25 oct 2025
·
Se alojó 4 noches
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
10
Michelle
30 ene 2023
·
Se alojó 3 noches
The room very clean and tidy and had everything we needed. It had an awesome playground and the farm animals were a bonus. The wifi was awesome too. The single bed was super comfortable, just a little short for our tall girl.
The room very clean and tidy and had everything we needed. It had an awesome playground and the farm animals were a bonus. The wifi was awesome too. The single bed was super comfortable, just a little short for our tall girl.
10
Elizabeth
16 feb 2026
·
Se alojó 1 noche
Nice, clean, comfy spacious studio. Great to have a separate sofa area. Pity about the weather which affected the TV reception and we were unable to use the outside seating area.
Nice, clean, comfy spacious studio. Great to have a separate sofa area. Pity about the weather which affected the TV reception and we were unable to use the outside seating area.
10
Fulbert
25 feb 2025
·
Se alojó 1 noche
This is so far our favorite motel in New Zealand (out of 5 motels and 1 hotel). Perfect if you have kids. Rooms are very new, the Internet is also the fastest so far. Would love to come back and stay a few days.
This is so far our favorite motel in New Zealand (out of 5 motels and 1 hotel). Perfect if you have kids. Rooms are very new, the Internet is also the fastest so far. Would love to come back and stay a few days.
8
Janet
11 nov 2025
·
Se alojó 2 noches
So the first room we rented ( Queen & single beds) was very basic and the single bed was too short for an adult, so not a good night. We were able to upgrade to a family room, which was new and fabulous!! In the end we had a great stay. We could walk to the Mitai Maori Village, which was a bonus!
So the first room we rented ( Queen & single beds) was very basic and the single bed was too short for an adult, so not a good night. We were able to upgrade to a family room, which was new and fabulous!! In the end we had a great stay. We could walk to the Mitai Maori Village, which was a bonus!
8
Chris
16 feb 2025
·
Se alojó 1 noche
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
10
Bettina
6 mar 2025
·
Se alojó 2 noches
Easy check in, and clean rooms. There was a little bit of road noise at night, but we were otherwise comfortable.
Easy check in, and clean rooms. There was a little bit of road noise at night, but we were otherwise comfortable.
8
Clifford
29 jun 2025
·
Se alojó 3 noches
All round was great. We had issues with wifi and hot water but this could be because units were new. Other than that we enjoyed our stay.
All round was great. We had issues with wifi and hot water but this could be because units were new. Other than that we enjoyed our stay.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente descrito como amable, acogedor y servicial, y se destacan registros de entrada fluidos o flexibles. Algunos huéspedes informaron una recepción lenta o cerrada, proactividad limitada o disputas con la gerencia.
Reseñas de huéspedes relacionadas
10
Katy
22 nov 2024
·
Se alojó 2 noches
Lovely modern apartments, responsive helpful staff
Lovely modern apartments, responsive helpful staff
2
Winnie
10 abr 2025
·
Se alojó 5 noches
Management here are completely unreasonable and dishonest. After our first night here, which was fine, I approached the hotel manager for room service and, after ignoring my request, he asked us to leave in exchange for a refund when I became upset that he wasn't listening. I have two small children and was initially alarmed that he would even suggest us to leave over a simple request for our room to be serviced, which the lodge manual in the room specifically says is done daily. Then, he brings the room service lady over and, instead of doing a quick service, she blames my husband for not asking for the room to be serviced when she came into the room earlier and handed him towels (we assumed she'd come back later when we were gone). At this point, it was clear to me that they weren't going to service the room, which is upsetting, but not the end of the world albeit inconvenient and not in line with the service agreement in their room. However, I no longer felt safe staying there as they kept insisting we did something wrong, even though we didn't. So, I took him up on the offer to leave for our money back, which he obviously agreed to as it was his idea to bring with. However, when we put the refund request in, our refund was repeatedly refused by the hotel for a different reason each time.
Management here are completely unreasonable and dishonest. After our first night here, which was fine, I approached the hotel manager for room service and, after ignoring my request, he asked us to leave in exchange for a refund when I became upset that he wasn't listening. I have two small children and was initially alarmed that he would even suggest us to leave over a simple request for our room to be serviced, which the lodge manual in the room specifically says is done daily. Then, he brings the room service lady over and, instead of doing a quick service, she blames my husband for not asking for the room to be serviced when she came into the room earlier and handed him towels (we assumed she'd come back later when we were gone). At this point, it was clear to me that they weren't going to service the room, which is upsetting, but not the end of the world albeit inconvenient and not in line with the service agreement in their room. However, I no longer felt safe staying there as they kept insisting we did something wrong, even though we didn't. So, I took him up on the offer to leave for our money back, which he obviously agreed to as it was his idea to bring with. However, when we put the refund request in, our refund was repeatedly refused by the hotel for a different reason each time.
10
Sally
25 oct 2025
·
Se alojó 4 noches
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
10
Lisa
3 abr 2024
·
Se alojó 2 noches
Excellent property to stay at when in Rotorua. AJ and team was beyond helpful nothing to much trouble. We will definitely be back when next in the region. Highly recommend
Excellent property to stay at when in Rotorua. AJ and team was beyond helpful nothing to much trouble. We will definitely be back when next in the region. Highly recommend
10
Kai
11 ene 2026
·
Se alojó 1 noche
Really nice tidy room and friendly, helpful staff as always.
Really nice tidy room and friendly, helpful staff as always.
8
MICHAEL
28 dic 2024
·
Se alojó 2 noches
Quiet but waited to long for office to open up we had many people waiting to book in and office was closed when it was suppose to be open
Quiet but waited to long for office to open up we had many people waiting to book in and office was closed when it was suppose to be open
10
Ruby
4 jul 2025
·
Se alojó 1 noche
Really loved the hassle free check in and late check in at that. Very clean and tidy with all amenities and facilities needed. Recommend 1000%
Really loved the hassle free check in and late check in at that. Very clean and tidy with all amenities and facilities needed. Recommend 1000%
8
Jackie
28 mar 2024
·
Se alojó 2 noches
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
10
Peta
27 sept 2025
·
Se alojó 3 noches
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
Staff were very friendly & welcoming upon arrival. Great parking. Kids loved the park and alpacas outside, right in the centre of everything - bonus was being able to feed the animals too. Our room was #19 - Delux family room with spa. It was very clean & tidy - everyday our towels were replaced with fresh ones and our bins were always emptied. Thoroughly enjoyed our stay 😊
8
Susan
21 nov 2023
·
Se alojó 1 noche
Great property for a family. The staff are very friendly and quick to solve any issues.
Great property for a family. The staff are very friendly and quick to solve any issues.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Situado a las afueras de la ciudad, cerca de las principales atracciones, es fácil de encontrar y una base conveniente, aunque normalmente se necesita un coche. Los huéspedes notan un olor mínimo a azufre y cierta proximidad a una carretera concurrida con ruido ocasional.
Reseñas de huéspedes relacionadas
10
Danny
9 mar 2025
·
Se alojó 4 noches
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
Amazing place and location. Kids loved it - place so clean and beds super comfy. Animals and playground a hit and gave our kids much to do during our downtime. The location was close to all activities and amenities. Highly recommended.
6
BERT
25 nov 2024
·
Se alojó 1 noche
Easy to find. Easy to access.
Easy to find. Easy to access.
10
Steven
24 ene 2025
·
Se alojó 6 noches
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
We stayed in the newer units to be southern end of the complex. Room was mostly clean, but previous guests have damaged some soft furnishings and paintwork - not detrimental t our trip but once noticed hard not to… this accommodation s away from the traditional hotel precinct of Rotorua BUT this a a good thing if you have hired a car - and the Skulne gondola and other attractions are a relatively short walk away. We’d stay again next time we are in NZ!
10
Sally
25 oct 2025
·
Se alojó 4 noches
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
10
Wei
3 ago 2025
·
Se alojó 1 noche
Clean and spacious. We like the bed. Reasonable distance to city center.
Clean and spacious. We like the bed. Reasonable distance to city center.
10
Carol B
9 mar 2024
·
Se alojó 2 noches
Excellent location for travels in the area. Good parking.
Excellent location for travels in the area. Good parking.
10
David
15 jul 2025
·
Se alojó 1 noche
Nice quiet area just on the fringes of town. Great rooms.
Nice quiet area just on the fringes of town. Great rooms.
8
Francisco
21 ene 2025
·
Se alojó 2 noches
Super location with proximity to Rotorua main attractions. Great for family to stay and great staying for family.
Super location with proximity to Rotorua main attractions. Great for family to stay and great staying for family.
10
Jeanne
7 dic 2024
·
Se alojó 1 noche
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
Property was easy to find. Back of the main highway and away from the hustle and bustle of town. Staff was friendly and the facilities were spot on
8
Chris
16 feb 2025
·
Se alojó 1 noche
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
Very new, well appointed, quiet, none of Rotorua sulphur odour. Bathroom especially nice, beds comfortable, small but well laid out kitchen area. Access via busy main road, egress onto it requires patience.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
No hay restaurante en las instalaciones, y los huéspedes van en coche al centro de la ciudad para acceder a restaurantes y tiendas.
Reseñas de huéspedes relacionadas
10
Sally
25 oct 2025
·
Se alojó 4 noches
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
We loved our stay at Hideaway. We stayed in the deluxe family room with spa bath, which was modern, clean and perfect stay for a family with young kids. The staff were friendly and helpful throughout our stay. Just outside the sliding door was the playground and some friendly alpacas and a sheep. We didn't get much of a chance to try the playground due to the weather, but it looked great. We were given some food for the animals at check in and the kids absolutely loved being able to hand feed the animals every day. It is a short distance away from the town and the potential smells associated with Rotorua, although I would only stay here if you have a car. You do need to drive into town for shops and restaurants as there are no food options on site or in the immediate area. It is reasonably close to the road, but from our room we didn't really notice traffic noise. There was a laundry on site which was helpful. It would be great if the laundry hours were longer so that you didn't have to be at the hotel doing laundry during the day when you wanted to be out seeing things. There was building work while we were staying, however we didn't find it noisy or disruptive. We would 100% stay here again and definitely recommend it to anyone with kids.
8
Jackie
28 mar 2024
·
Se alojó 2 noches
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
Hayden
hace 2 semanas
·
Se alojó 4 noches
Our second stay. We had great weather which always helps, but it meant our kids just wanted to get outside to feed the animals or play with the other kids at the playground. These are the reasons we come here.
Our second stay. We had great weather which always helps, but it meant our kids just wanted to get outside to feed the animals or play with the other kids at the playground. These are the reasons we come here.
6
Zoey
14 jul 2026
·
Se alojó 1 noche
Clean spacious room which accommodated our family dog - appreciated the pet friendly atmosphere
Clean spacious room which accommodated our family dog - appreciated the pet friendly atmosphere
10
Siu Lai
11 jun 2026
·
Se alojó 2 noches
Room are cleaned and spacious
Room are cleaned and spacious
10
Kara
17 may 2026
·
Se alojó 2 noches
Our room was comfortable. The staff was helpful and nice. The Alpacas were friendly and we had fun feeding them.
Our room was comfortable. The staff was helpful and nice. The Alpacas were friendly and we had fun feeding them.
10
Nutsuangtorn
2 may 2026
·
Se alojó 2 noches
Staff was super lovely and accommodating. Animals were so friendly. Only thing to keep in mind is laundry hours if you arrive late or leave early. Definitely come back here.
Staff was super lovely and accommodating. Animals were so friendly. Only thing to keep in mind is laundry hours if you arrive late or leave early. Definitely come back here.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Entrada
Salida
De 14:00 a 19:00
Antes de la(s) 10:00
Depósito de seguridad
Se te pedirá que pagues el depósito totalmente reembolsable para esta propiedad.
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-21: 85.59925901397705USD
- 2026-10-22: 87.29574332240296USD
- 2026-10-23: 91.0523763632431USD
- 2026-10-24: NO DATA
- 2026-10-25: 127.13069840375519USD
- 2026-10-26: 72.20606231230926USD
- 2026-10-27: 80.47050605408478USD
- 2026-10-28: 80.47050605408478USD
- 2026-10-29: 84.14291495191192USD
- 2026-10-30: 80.68818424624634USD
- 2026-10-31: 99.22178438637542USD
- 2026-11-01: 97.02331939186097USD
- 2026-11-02: 99.12290512263489USD
- 2026-11-03: 99.69774196089172USD
- 2026-11-04: 120.44889641751098USD
- 2026-11-05: 136.0094159821472USD
- 2026-11-06: 116.98847315618896USD
- 2026-11-07: 118.08241970890808USD
- 2026-11-08: 110.64815602745819USD
- 2026-11-09: 119.28782906945038USD
- 2026-11-10: 135.717974253006USD
- 2026-11-11: 140.4509276702118USD
- 2026-11-12: 123.90362712317658USD
- 2026-11-13: 115.83309836378479USD
- 2026-11-14: 125.88995239697266USD
- 2026-11-15: 129.65913474095916USD
- 2026-11-16: 148.97947175350953USD
- 2026-11-17: 145.22962697828675USD
- 2026-11-18: 126.78921354624175USD
- 2026-11-19: 131.97415588256837USD
- 2026-11-20: 129.0575557314682USD
- 2026-11-21: 159.14093184703063USD
- 2026-11-22: 142.0162948733902USD
- 2026-11-23: 134.4389468794632USD
- 2026-11-24: 126.13260079191589USD
- 2026-11-25: NO DATA
- 2026-11-26: 146.1155940840454USD
- 2026-11-27: 121.13608632793427USD
- 2026-11-28: 147.94986392005922USD
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: 137.89805186473845USD
- 2026-12-05: 145.41211404818725USD
- 2026-12-06: 155.03338913096619USD
- 2026-12-07: 120.42438846736907USD
- 2026-12-08: 118.81558663652038USD
- 2026-12-09: 125.15137540142823USD
- 2026-12-10: NO DATA
- 2026-12-11: 125.46384962567902USD
- 2026-12-12: 133.67878953382873USD
- 2026-12-13: 147.4117504859619USD
- 2026-12-14: 106.65296638356018USD
- 2026-12-15: 111.22300142594909USD
- 2026-12-16: 126.02713870817566USD
- 2026-12-17: 145.0390590474243USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
El check in debe realizarlo alguien que tenga al menos 18 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Depósito: 100 NZD por estancia
Servicios populares
Aparcamiento
Habitaciones para no fumadores
Mostrador turístico
Servicio de tintorería
Servicio de limpieza
Jardín
Servicios
Mostrador turístico
Servicio de tintorería
Servicio de limpieza
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
Concierge Services
Actividades
Jardín
Zona de juegos
Muebles de exterior
Terraza
General
Habitaciones para no fumadores
Mesas y zona de picnic
Habitación familiar
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking (Limited)
Parking Onsite
Internet
WiFi gratuito