Name: Villa del Palmar Cancun Luxury Beach Resort & Spa
Address: Carretera a Punta Sam 5.2, Punta Sam, Quintana Roo, MX
Price range: $189–$207 per night
Rating: 8.43

What guests think

At Villa del Palmar Cancun All Inclusive Beach Resort & Spa, travelers frequently praise the friendly staff, clean and well‑kept grounds, multiple pools and hot tubs, and spacious suites, making it a comfortable, family‑focused base away from the Hotel Zone.

Food quality ranges from good to excellent, but dinner reservations are hard to secure and buffet availability is limited. Common frustrations include pushy timeshare pitches, slow or inconsistent check‑in/concierge help, required signature slips for all‑inclusive orders, and occasional billing or currency‑conversion issues. A number of guests also note too few shaded loungers, intermittent maintenance problems (AC, elevators, water pressure or odor, in‑room glitches), spotty Wi‑Fi, and a beach with seaweed, rocks, or cloudy water at times. Expect a relaxed, family‑oriented stay if you plan meals ahead and ignore sales solicitations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple clean pools, hot tubs, and separate family/adult areas stand out, plus activities like kayaking and an ocean inflatable. Downsides include too few loungers/shade with early chair saving, a windowless musty gym, and occasional facility outages or closures.

Related guest reviews

10

JANNESA

Mar 17, 2025

·

Stayed 3 nights

Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.

10

Alma

May 12, 2025

·

Stayed 3 nights

There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!

10

Kimiko

Apr 14, 2025

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Stayed 7 nights

Great food, great staff, lovely property. My only negative was that the gym was in the basement hidden away with no windows, no wifi for my work out apps. lol. Definitely could use an upgrade there.

8

Marianne Gille

Dec 21, 2024

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Stayed 4 nights

The swimming pools of different temperatures and the jacuzzis

8

Paul

Feb 18, 2025

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Stayed 9 nights

Great Family place. Good food options, ferry to isla mujeres next door. Fantastic spa and massages. Beautiful well taken car of grounds and pools.

10

Joseph

Mar 25, 2025

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Rooms were great, service was great, food was good, wish there were more chairs with shade. All were claimed before 9am

10

Gregory

Mar 25, 2025

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Stayed 5 nights

Resort, Staff and Service were all Fantastic!!! They have got to solve the Pool Chair “Saving” issue!!!! You come down to pool at 8:00am and towels and books are everywhere with no people in sight. They need to enforce their own Rules, after an hour REMOVE people belongings so people who are actually at the pool can use the Chairs!!!!!!

8

Herjot

Oct 28, 2024

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Stayed 5 nights

This resort was clean and very relaxing. The hotel felt safe. The beach was amazing and great to swim in. The hotel staff were nice and accommodating. The spa was excellent. It is a family resort with lots of kids. The resort offers free yoga every morning. The hotel was very quiet without any night life or entertainment. There are only 4 dining options (Steak, Mexican, Italian, American). The food choices were good but nothing amazing. If you don't have reservations you will eat at 9pm. We decided to go off resort for authentic good Mexican food. I was debating between Villa Del Palmar and the Garza, next time I would choose Garza as it did look more luxury and had better dining options.

10

Jessica

Apr 25, 2025

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Stayed 6 nights

Excellent food and service. Beautiful pools

8

Crystal

Mar 5, 2025

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Stayed 4 nights

We were pleasantly surprised with this property. We booked last minute and didn’t know what to expect. We loved how clean it was and the room set up was perfect for our family of 4. There were not enough chairs near the pool or beach. People were literally waking up at 4:30/5:00 to mark their chairs for the entire day. I can’t see why the staff allows this and I don’t understand why more chairs are not provided. The restaurants were ok but very hard to get reservations for. The food was very good quality. We did have an issue on the beach with human feces which I read afterward seems to been a problem because the island near might be dumping waste. We have stayed on this part of Cancun many times and never encountered it but it does not seem to be a problem with this particular resort it is a problem that happens sometimes when the island does the ocean dirty. Overall I would defiantly recommend this resort. The kids loved the blow up in the ocean and I loved sitting by the pool for the week.

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Cleanliness

Reviews frequently call the resort and rooms very clean and well maintained, with reliable housekeeping and tidy pools/beach grooming. Some report issues such as water odor, pests or mold in rooms, and occasional beach contamination.

Related guest reviews

10

Alma

May 12, 2025

·

Stayed 3 nights

There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!

6

Christina

Oct 1, 2024

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Stayed 3 nights

The property is full of lush greenery. Beautiful But the elevators were out of service in a few areas and the AC in the rooms weren’t working and the ceiling fans only operate on low. The restrooms in the bedrooms don’t have an air vent so your sweaty as soon as you step out the shower.

4

Jesus

Feb 24, 2025

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Stayed 6 nights

Our stay was interesting . Beds did not feel comfortable, shower water had a smell, out of our 6 night stay only 1 time we had excellent service and the others was so/so. What really depressed us was the human feces we found on shore and the water everyday. Not fun when you have kids.

10

Matthew

Mar 9, 2025

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Stayed 5 nights

We had a wonderful time at Villa Del Palmar. The food was excellent, the people were great. We had some amazing team members take care of us, notably Prisciliano, Wilfredo and Candelario. The kids club team were wonderful and patient. We will be back.

8

Abigail

May 28, 2024

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Stayed 5 nights

Beach was full of seaweed-not maintained. Air conditioner was broken first night. Air conditioner leaking from ceiling.

8

Godswill

Dec 19, 2024

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Stayed 6 nights

The cleanliness of the resort is remarkable. The staff go the extra mile to ensure that every inch is spotless. The issues I had were: the wifi was not great (was down for the first few days), the food (quality, variety, restaurant, order-in,etc) need significant improvement and there are not a lot of activities especially for families with kids under 4. Overall we enjoyed our stay.

10

Tanya Ann

Mar 5, 2025

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Stayed 4 nights

I cant say enough about the great staff and hospitality at the resort! From the time we arrived, until the time we left, any needs we had, were immediately addressed and resolved. Housekeeping was on par. Very clean rooms and linens always restocked. Grounds crew did a great job with landscaping and keeping the resort looking well groomed. Wait staff was wonderful!!!! A drink was always a step away as well as food orders. Will definitely return. Thank you Villa del Palmar Cancun!!!

10

Oksana

Dec 4, 2024

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Stayed 6 nights

Very beautiful green and well-kept territory. Very clean rooms with many amenities. Incredibly warm pool. Beautiful beach. Unforgettable food in 5 restaurants. I have never seen such a hardworking and friendly staff. A villa you want to return to. A little confusing with restaurant receipts when you're on all inclusive. I understand that this is for control and analytics, but you can come up with something else. I'm sorry that such a vacation ended so quickly.

4

Nate

Aug 30, 2024

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Stayed 4 nights

Mosquitoes and roaches in my room.

10

Kahren

Feb 28, 2025

·

Stayed 4 nights

Beautiful grounds that are well maintained.

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Rooms

Rooms are spacious and comfortable, many with large balconies, hammocks, and washers/dryers, and ocean views. Repeated drawbacks include occasional in‑room maintenance problems (balcony hot tubs, water pressure/odor, noise) and inconsistent Wi‑Fi or basic TV features.

Related guest reviews

10

DANIEL

Mar 18, 2025

·

Stayed 4 nights

A great place with a nice room with everything we needed

10

Tatyana

Feb 13, 2025

·

Stayed 5 nights

We had an amazing stay at this hotel and would absolutely it! Pros: • The heated pool and multiple Jacuzzis made swimming enjoyable at any time of the day. • The hotel has separate pools for adults, families, and young children, which was great for different preferences. • Room upgrade—we were upgraded to a one-bedroom apartment, which was the best thing ever! We had a stunning ocean view, though the living room was a bit noisy due to the generators in the back. Fortunately, this did not bother the kids Helpful Tips: 1. Take the cargo ship to Isla Mujeres —It’s only $30 per adult round-trip and just a four-minute walk from the hotel. The ship is large, super stable, and you won’t feel the waves at all. It’s a much better experience than the smaller, expensive boats we saw sailing by. 2. Book restaurant before your trip—When we arrived, the earliest available dinner reservation was 9 PM for the rest of our stay. I recommend booking at least two weeks in advance. However, we got lucky by asking in person about cancellations and managed to dine at 7:30 PM one night and 8 PM another night. 3. Timeshare presentation—The hotel offers free gifts for attending a presentation, but it takes around three hours. If you’re not interested, just politely decline—they aren’t pushy at all. 4. Pool chairs go fast!—People reserve poolside chairs by 8 AM, so if you want a good spot, wake up early to claim one. There aren’t enough for the hotel’s capacity.

10

Michael C

Feb 18, 2025

·

Stayed 5 nights

Great family spot. Staff was amazing. Room was a 1-bedroom suite which was great for us and our two girls who shared the pullout bed and had their own bath. View was great from balcony that had a table and hammock. In room laundry was a nice surprise. Food was solid for all-inclusive. But the staff was next level.

8

Stephanie

Apr 4, 2025

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Stayed 3 nights

We stayed in the three bedroom 4 bath. It was perfect for our family. The balcony was huge! View was great and we had both of the iguanas, that live in the property, visit us every day.

10

Tonya

Mar 26, 2025

·

Stayed 7 nights

Beautiful and well maintained property! Our room was so nice and the view from our balcony was amazing!

6

JUAN

Jul 27, 2024

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Stayed 4 nights

The service was great! The people there very nice! The food was average. The water pressure was very low. The shower would cut off sometimes and the water had an Odor. The elevators in the middle were broken so we did a lot of walking to one side of the hotel to get to our room.

8

Aaron

Jun 26, 2024

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Stayed 4 nights

Amazing staff and service from the whole team at Villa del Palmar. I was a little upset about my ocean view room. You couldn’t even see the ocean because the palm trees where on the way.

10

James Edward Grindinger

Jan 21, 2025

·

Stayed 3 nights

The rooms are big and beautiful with massive balconies with hammocks. The beach is good with more than adequate lounging options. We did the all inclusive which is the way to go. Food and service are fantastic. The place is well maintained and spotless! Staff is ultra friendly and prompt. Only drawback is signing for everything but it really wasn’t a bother.

8

Angela

Apr 19, 2025

·

Stayed 5 nights

The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.

6

Hamed

Jan 12, 2025

·

Stayed 5 nights

The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.

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Service

Staff are widely described as warm and attentive across pools, restaurants, and housekeeping. However, recurring complaints cite pushy timeshare pitches, slow or inconsistent check‑in/concierge help, required signatures for all‑inclusive orders, and some billing or follow‑up issues.

Related guest reviews

10

Alma

May 12, 2025

·

Stayed 3 nights

There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!

8

Christian

Apr 19, 2025

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Stayed 5 nights

Check-in is a nightmare. After that everything is great.

8

Rafael

Apr 5, 2025

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Stayed 4 nights

Everything was perfect , except they try to sell you a aparment , whoever invited you to a free breakfast , don't do it you will have to deal for hours with annoying people try to sell you a property. By the time i scape already loss one day of my vacation.

4

Mujtaba S

Jan 5, 2025

·

Stayed 5 nights

Our 5-night stay at Villa del Palmar Cancun was a major disappointment, especially for a family paying for a premier ocean-view room. Here’s why: 1. Dining Issues: Despite claims of award-winning restaurants, we couldn’t get a reservation at any during our stay. We were left with mediocre buffets or slow room service. 2. Pool Towel Shortages: By 6:45 PM, all pool towels were gone, with staff blaming the full hotel. Pools stay open until 9 PM, but no towels meant no evening swims. 3. Pushy Timeshare Sales: From check-in, we were harassed with timeshare pitches. A “free breakfast” was a sales trap, and they even woke us up at 7 AM to push it again. Every trip to the lobby was another encounter. 4. Poor Room Service and Cleanliness: Room service was slow, often forgetting basics like water and towels. The room had stains on the floor, hair in the shower, and dirty mirrors. 5. Terrible Internet and Entertainment: The Wi-Fi was unusably slow, and the TVs couldn’t cast from our devices, leaving us stuck with their limited programming—frustrating for a family with kids. 6. Building Disrepair: Constant humming from a utility building ruined the ocean-view room. Elevators were faulty, and the property showed clear signs of neglect. Bottom Line: Between pushy sales tactics, poor service, slow internet, and mediocre food, this resort is far from luxurious. Definitely not coming back.

8

Natalya

Mar 26, 2025

·

Stayed 7 nights

It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts

10

Lissette Bianca

Feb 12, 2025

·

Stayed 7 nights

Excellent hotel! Very clean! Excellent food! Hotel staff is extremely welcoming! *we avoided concierge (like the plague)* very pushy! Made use feel uncomfortable at times as they are located on both sides of the lobby! They question you every day if you avoid their “becoming a member breakfast” Other than that great experience!

8

Jacobus Johannes Albertus

May 27, 2025

·

Stayed 7 nights

We stayed there for a great week early May but not sure we'd go back. Property, food, staff for the most part were great BUT too many rules!!! that are intrusive and interruptive to my vacation. We pay for AI to be able to come and go as we please and not to be bothered or interrupted by the "business of the resort". The worst one is this "have to sign the bill" rule every time is just plain silly, my signature means nothing to their records or tracking as they ask my room number everywhere (not a problem) so they can get all the info they need and they know we're AI. The only reason I can see is it's just another way to extract more money out of you as there is a TIP line, this was compounded a few times with having to find my server to sign so we could leave the area. I have no problem tipping, so its not that, preferring to tip per round and in cash. Also on checkout I needed the checkout slip before our shuttle could leave, why?? Couldn't get shots in my morning coffee - our waiter admitted he didn't understand English so well - go to the restaurant bar they tell me I have to go through my waiter aargh!!! - the bottle was literally right there can't just give me something I've already paid for without me having to get frustrated about it, it's not a licensing thing as they serve other alcohol.

10

Khamla

Feb 4, 2025

·

Stayed 7 nights

Really wonderful staff, excellent food and great value for money. The beach was clean and not crowded though we did go in low season. Take the ferry to Isla Mujeres using the Ultra Carga ferry. The only thing I didn’t like was the overly aggressive timeshare marketing. We made the mistake of sitting in on their pitch which went on for three hours!!!!! I had to tell them we were done with them before they would let us leave. It really spoiled our first day at the resort.

10

Tanya Ann

Mar 5, 2025

·

Stayed 4 nights

I cant say enough about the great staff and hospitality at the resort! From the time we arrived, until the time we left, any needs we had, were immediately addressed and resolved. Housekeeping was on par. Very clean rooms and linens always restocked. Grounds crew did a great job with landscaping and keeping the resort looking well groomed. Wait staff was wonderful!!!! A drink was always a step away as well as food orders. Will definitely return. Thank you Villa del Palmar Cancun!!!

10

Bryan

Mar 22, 2025

·

Stayed 3 nights

Overall it was great but they did double charge us at the end of our stay so just look out for that

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Location

Set away from the Hotel Zone, the resort is quiet and family‑oriented, with easy access to the Isla Mujeres ferry. Travellers note limited nearby shopping/nightlife and longer, taxi‑dependent trips to Cancun attractions and the airport.

Related guest reviews

10

Rebecca

Jun 13, 2024

·

Stayed 3 nights

I loved that the property felt very private and felt safe. The staff was very friendly and kind. We received an upgrade after our first night which really made our stay even more enjoyable. We only wish there was stores walking distance to buy affordable gifts.

10

JANNESA

Mar 17, 2025

·

Stayed 3 nights

Great resort that is family friendly. I traveled with a group of 8 total, one being a child under the age of 7. There were many swimming pool areas. One of which seemed to be warmed, which was nice. There are also many Jacuzzis spread around the swimming pool area which was also nice. The resort has an inflatable bouncy house on the Ocean in shallow waters, which was a great touch for the children and adults. They offered kayaking and paddle boarding with life jackets at no additional cost. The food in the buffet was just OK. The "cuisine" restaurants were a lot better. Be advised, that if you have the all-inclusive, they give you "receipts" to sign. They are not an actual charge, but rather a paper trail for their internal purposes. My husband didnt know this when he went to grab a few drinks at the bar and ended up paying for the drinks thinking he was being charged. Just an FYI. Everyday, they placed snacks in your room at no cost and stocked it with refreshments and beer. This is a great family resort but lacks much entertainment for adults. It is also a bit of a distance from the airport compared to the Hotel Zone hotels, but you know this when you look at it on the map. They do offer shuttle service options to and from the airport, which we took advantage of for decently priced fee. Overall, a great resort.

10

Eric

Mar 18, 2025

·

Stayed 6 nights

Very family friendy. Off the hotel zone. We had a rental car for excursions bit tours picked up at hotel. Extremely friendly staff. Lots of food options.

10

candice

May 23, 2024

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Stayed 4 nights

This was our first experience in Mexico and at an all-inclusive resort and we came for my daughter’s high school graduation trip. Everything about this resort is top notch from check-in to check-out. The staff was friendly and helpful, food was as good with plenty of options. We had a 2 bedroom suite that was beautiful and very roomy. Even though it is a family resort and there were young kids it never seemed loud or noisy. Our favorites were hanging by the main pool, Victor kept the drinks coming and we enjoyed Zama and Bite Bar for lunch, Diego at the swing bar on the beach and lounging in the hammock on our balcony. The whole place was pristine and exceeded our expectations! The only somewhat negative is the beach is very narrow but you’re right next to their pier and the ferry that can tak you over to Isla Mujeras for beaches and snorkeling.

10

Preetinder Singh

Mar 29, 2025

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Stayed 3 nights

It is good Property if you want to stay inside the resort and just chill. If you want to explore it is away from Cancun city and you have to take taxi. Or book trips.

8

Brian

Nov 17, 2024

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Stayed 1 night

Amazing resort i. All aspects. Its just far away fro. Everything except the vehicle ferry to Isla Mujeres

10

zuopeng

May 4, 2024

·

Stayed 5 nights

Great place, little out of the way but less crowds

8

Richie

Apr 18, 2025

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Stayed 5 nights

Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.

10

Laura

May 19, 2024

·

Stayed 6 nights

Great location. Easy access to the ferry to Isla Mujeres and easy Uber ride into Cancun. Every staff member without exception was friendly and kind and helpful. Food is top notch- and I am a picky eater. Would stay again in a heartbeat.

10

Eva Nunez

Jun 16, 2024

·

Stayed 6 nights

When you first arrive you are greeted with a glass of champagne. You are engulfed by the beautiful views straight out of the lobby. The staff is all very friendly. The room accommodations are very nice and clean. I would definitely recommend this hotel to those who want to travel to Cancun but don’t want to be in the center of the hotel zone. It’s close enough to all the things you would want to do and private enough to be in your own oasis’s.

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Dining

Many guests enjoy the food quality—especially the Italian restaurant—and room service; the breakfast buffet is commonly praised. Frustrations include hard‑to‑get dinner reservations, limited lunch/late‑night options, mixed steakhouse reviews, watered‑down drinks for some, and signing receipts despite all‑inclusive.

Related guest reviews

6

Anjani

Mar 13, 2025

·

Stayed 4 nights

The facility and resources were great. The concierge staff didn't help me when I lost my eye glasses, they had an attitude I didn't care for. I specifically asked for a quiet room and it was a hassle to change rooms after a bad night. Food options at dinner were limtied but room service in all inclusive options were fantastic

10

Alma

May 12, 2025

·

Stayed 3 nights

There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!

6

Jonathan

Apr 30, 2024

·

Stayed 4 nights

Overall it was a "good" experience staying here. Could've been excellent but it feels more of a timeshare hub than an actual resort. It's dissapointing that on arrival the first thing they did was sell me a timeshare meeting. U'll be here for over 4 hours so just remember that if you accept to attend. The pool closes late which is great because there's nothing to do at night. There's no lunch buffet which is odd because not every restaurant opens for lunch and you're stuck to the snack back. The steakhouse is by far the absolute best thing about the resort. You have to sign a bill everywhere you go even if you're signed up to all inclusive which is very annoying. Everything is clean, everyone is super nice and the food is 7/10. Breakfast is repetitive. Snack bar gets old fast. The drinks taste watered down so stick to hard liquor, beer or wine if you can. Don't think I'll ever come back here.

2

Hadi

Mar 20, 2025

·

Stayed 3 nights

Disappointed with Customer Service & Dining at Villa Del Palmar I’ve been a loyal guest of Villa Del Palmar for years, but this trip for my wife’s birthday and our anniversary was disappointing. We couldn’t get dinner reservations because restaurants were fully booked days in advance—if that’s the case, the resort shouldn’t accept more guests than it can accommodate. I spoke with a manager, Daniel, who promised to follow up but never did. When I followed up myself, I was told he had already left. The lack of accountability was frustrating. The dining experience was also underwhelming. The Mexican restaurant’s new menu isn’t as good as before, and despite requesting less oil, my food arrived drenched in it. If I wanted to eat in my room, I could’ve stayed in my own town and booked a luxury hotel. I paid for a great experience, but the service and dining didn’t meet expectations. Villa Del Palmar needs to improve if they want to keep loyal guests returning.

10

Jennifer

Mar 22, 2025

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Stayed 5 nights

PROS: We enjoyed the whole resort. It wasn't too small or too big. The rooms were super spacious, clean, and safe. The beds were amazing. The extra bathroom off the kitchen was so nice. The balconies were so spacious with the tables and hammocks. The washer and dryer was an added plus to come home with clean clothes. All the restaurants were great, but you need a reservation to any restaurant except the buffet. The buffet is the only place to eat for breakfast, but it is exceptional. It is not open for dinner on Thursday or Friday evenings.The food and drinks were delicious everywhere. CONS: The biggest con at this all inclusive resort was having to sign your name and room number on a receipt every time you ordered food or drinks anywhere. Even though you are at an All-Inclusive resort, they require you to do this. On each receipt is a line for adding additional gratuity. However, it states when you make the reservations that the resort is an all inclusive resort and ALL tips and gratuities are included. We noticed as the week went on that if you did tip they remembered and gave you better service. If you didn't tip, they remembered too, and it showed. I feel like tipping should be something that is optional to do on your own, not on a receipt multiple times a day. In addition, the beach is full of seaweed, but they do clean it constantly. The workout room is down on the basement level and smelled musty. Every morning all the lounge chairs at the pool are reserved by 7AM.

8

Natalya

Mar 26, 2025

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Stayed 7 nights

It’s a good property with quality food, rooms, great service & property. We weren’t fans of getting a bill with each order even on al all inclusive plan. It’s for the tip options, but unusual for all inclusive resorts

8

Chanita

Apr 4, 2025

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Stayed 3 nights

The room and views were amazing. We were unhappy with restaurants and bars closing so early. We understand that room service was always an option but by the time food arrived, it was no longer hot. A dinner buffet would have been a nice option.

8

Mathew

Jan 30, 2025

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Stayed 4 nights

Quality of the complimentary drinks was disappointing. I’m told this is fairly common across all inclusive resorts. Little to no alcohol in cocktails. All other services were top notch.

10

Joseph O

Mar 25, 2025

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Stayed 7 nights

The food and property were great. Our biggest issue was trying to get dinner reservations at the different restaurants. We tried 3 weeks in advance and could only confirm 3 for 7 days. Two of the times were ideal for the family 5:30-6pm. Our other reservation wasn't until 9pm. Only restaurant we weren't too impressed with was La Casona. Food was great everywhere else including the room service 😊

8

Christopher James

Jan 24, 2025

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Stayed 4 nights

The staff was amazing! The pool activities and staff getting people involved was really fun! After checking in they are a bit pushy with time share like opportunities to take advantage of and receive discounts on tours. We were not looking to do that but if you are it’s there for the taking. The food at the Mexican restaurant Zama was not good and for the most part that was the the only available restaurant to eat for lunch time everyday other than room service or the food offered at the pool which got old after a few days. The buffet dinner was supposed to be served everyday as advertised on the website and also on the elevators but was only available one day per week. However, the breakfast buffet was served daily and that was the best most authentic Mexican food of the trip! Overall, great service from the staff at the pool and in the restaurants, food wasn’t great as a whole due to limited options and the pool was amazing. The pool was the best part of the trip hands down

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Villa del Palmar Cancun Luxury Beach Resort & Spa

About this property

Location

Room options

Deluxe 2 Queen Beds

Two Bedroom Suite Ocean View

Deluxe 1 King Bed

Three Bedroom Ocean Front

Two Bedroom Penthouse

One Bedroom

Deluxe Ocean View 1 King Bed

Two Bedroom

Three Bedroom Loft

Two Bedroom Ocean Front

One Bedroom Ocean View

Two Bedroom Loft

Deluxe Ocean View 2 Queen Beds

Guest reviews of Villa del Palmar Cancun Luxury Beach Resort & Spa

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $205
4	5	6	7 $195	8 $205	9	10 $189
11	12	13	14	15 $207	16 $207	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31