Mercure Hurghada Hotel

Amr and Hesham , working in Reception, are very professional and respectful . The staff was

A really good hotel if you like resort life.

Great hotel staff fantastic food excellent 😍

It didn’t go the way I expected for the money I paid for luxury resort. Omar at check in was least interested, no one welcomed us or offered welcome drink. Later I found that guests are given welcome gift bags which we never got. The room was very basic, nothing like a luxury resort, not even 3 star. We had to rush for dinner as we did late check in. Ideally the reception should have informed me themselves of dinner timing as it nearing 9pm. Post dinner I figured the room is not what we booked. When I went to Omar to tell him that the room is neither superior nor pool facing, he smirked at me instead of feeling bad that I’ve to drag my senior citizen mother again. We again had to change rooms, it was still basic but at least pool facing. I had to ask multiple times for slippers and bath robes. At check out when I went to settle the bill for pool side food and drinks, I saw I was wrongly billed and had to spend 30 mins to get that sorted. They gave me 25% discount on the overcharged value but overall it was just 66egp less. I think it is important for them to understand that if I’m paying so much I’m looking for wonderful hospitality not such pettiness. I’ve traveled all over the world and got much more warmth in other places, this one was a sore experience. I would not recommend at all. Food was basic too. Only good thing was the resort is nice and clean. I want to give a shout out to Diaa, our evening bar tender, he was very sweet and welcoming. Loved him.

Loud techno music by the main pool that has the nicest view was not so cool