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Guest reviews
8.7
Fabulous
Based on 7,277 verified reviews
Who stays here?
Business
28%
Couple
43%
Family
6%
Group
11%
Solo
9%
What guests think
AI-generated summary based on recent guest reviews
ARCOTEL Onyx Hamburg sits in a lively, very central spot by the Reeperbahn with quick U Bahn access, putting major sights within easy reach, and many guests appreciate the spacious, generally quiet rooms and comfortable beds for city stays.
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10
Loai
10 Apr 2026
·
Stayed 2 nights
The hotel is absolutely beautiful — a true architectural masterpiece. From the reception area to the bedroom, everything is designed with great taste and attention to detail. It is definitely worth the price. In addition, the location is perfect, with everything you need nearby and easily accessible. You can reach anything within minutes. I will definitely book here again.
The hotel is absolutely beautiful — a true architectural masterpiece. From the reception area to the bedroom, everything is designed with great taste and attention to detail. It is definitely worth the price. In addition, the location is perfect, with everything you need nearby and easily accessible. You can reach anything within minutes. I will definitely book here again.
6
Mark
9 Apr 2026
·
Stayed 1 night
If you read my previous review on this hotel, you will probably be surprised that I returned. The management offered me their nicest room with the breakfast to try and compensate for my previous day. This room was clean, although two black towels were found behind a chair that were obviously nothing to do with the hotel. It was a bit weird sleeping in a round bed with the mirrors above it, one could only imagine that it was 1 way glass with camera above you filming 😬 the bathroom was still something out of the year 2000 and seriously needs a revamp, but my biggest grip, considering you are trying to impress and already disgruntled customer, was the heating did not work and the room was like a fridge. To be totally honest, your hotel is a complete and utter contradiction of itself, the outside of the property looks absolutely beautiful, the disappointment hits you like a tsunami when you walk into a room. All in all, highly disappointing and it would not matter if you offered me a week of free stays, I will not be returning.
If you read my previous review on this hotel, you will probably be surprised that I returned. The management offered me their nicest room with the breakfast to try and compensate for my previous day. This room was clean, although two black towels were found behind a chair that were obviously nothing to do with the hotel. It was a bit weird sleeping in a round bed with the mirrors above it, one could only imagine that it was 1 way glass with camera above you filming 😬 the bathroom was still something out of the year 2000 and seriously needs a revamp, but my biggest grip, considering you are trying to impress and already disgruntled customer, was the heating did not work and the room was like a fridge. To be totally honest, your hotel is a complete and utter contradiction of itself, the outside of the property looks absolutely beautiful, the disappointment hits you like a tsunami when you walk into a room. All in all, highly disappointing and it would not matter if you offered me a week of free stays, I will not be returning.
4
Jacob
5 Apr 2026
·
Stayed 2 nights
Breakfast very simple. Only a few bread orange just by color not taste. Steamy bathroom as there's is no ventilation in bath only inn the small closet where the toilet is.
Breakfast very simple. Only a few bread orange just by color not taste. Steamy bathroom as there's is no ventilation in bath only inn the small closet where the toilet is.
8
MIKAEL
2 Apr 2026
·
Stayed 1 night
I had no breakfast and I didn't try the bar although it seems nice. The location is great and standard of the hotel for this price is good.
I had no breakfast and I didn't try the bar although it seems nice. The location is great and standard of the hotel for this price is good.
8
Nils
28 Feb 2026
·
Stayed 3 nights
Bra
Bra
Reeperbahn 1a, Saint Pauli, Hamburg, Germany
Location
A stay at ARCOTEL Onyx Hamburg places you in the heart of Hamburg, within a 10-minute walk of Reeperbahn and St. Pauli Piers. This luxury hotel is 1.4 mi (2.3 km) from Miniatur Wunderland and 1.2 mi (1.9 km) from Elbe Philharmonic Hall.
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