Emotions by Hodelpa - Juan Dolio

Second time in these resort, last time it was just fine, but this time the main pool was close and the other pools don’t offer the same comfort. It should be a message stating any remodeling or fixing going on, so the customers plan accordingly.

El servicio al cliente estuvo excelente por todo bel personal que nos atendió. Gimnasio en buen estado y completo. Habitación bien limpia

This property was very average, not very high security, anyone could walk in. The streets surrounding it were very sketchy. Beach was across the street from the main buildings/pools. Twice during my stay there was NO running water. People had to use the spa/gym showers.

No está nada mal pero han bajado su calidad desde el 2020 cuando los visite la comida ya no es tan variada como en aquel entonces por lo general buen servicio de personal amabilidad buenos shows la picina para mi falto más limpieza para la cantidad de personas q actualmente están recibiendo deberían de tener más limpieza aunque se limpia diaria pero no es la mejor limpieza el bufete no es tan variable

The pool was dirty The food was average The beverage terrible, the open bar with worse drink ever Someone shasing us to make us to listen a timeshare meeting and asking for the ID and credit card even when I said no they keeping asking for it The DJ at the club was very unfriendly The air-conditioned in the room wasn't working properly I was sweating all night

The only thing is that they should put motors in the pools so that the water stays cleaner since the filters are always turned off.

Spa muy bueno

Great all inclusive resort with friendly and helpful staff. Relaxing environment and long walkable beach. Areas of the beach from calm to slightly wavy. Seaweed on some parts of the beach but other parts very clear and nice to swim in.

Excellent hotel, comfy and charm. Food is good but it could be better. Animation Team is A and the kindness of employees. A/C had some issues in different restaurants and rooms. Swim out pools are awesome but non guess cross from public to private area without any inconvenience.

Need to clean ocean floor in swimming area, clean pool and hottub in adults area(milky water),

Need to improve and clean the property better

My bathroom in my first room was not very clean. The toilet did not flush very well. The toilet had very weak flushing. We got a different room and the issues was the same. My husband entered the room before me, he did not inspect the bathroom. The sink looked like someone vomited in it. The room itself appeared clean, but the bathrooms were visibly dirty. The staff was ok. The food was good.

The staff were great, and the outside was beautiful. That being said pillows were stiff room was covered in dust theres only one restaurant all others are closed the swim out room is pointless as there is no way to clean the pool.

Cuando llegamos a la habitación 9316 y 9315 el inodoro parecía tener varios días sin lavar, olía mal y el ventilador del baño no funcionaba, la luz dentro de la ducha tampoco funcionaba bien, la comida en el comedor estaba muy rica pero para ser sincera la variedad antes era mejor. Fuera de eso las dinámicas y show son muy divertidos, la atención del staff es excelente, las piscinas se mantienen limpias y las áreas de alrededor también. Pase un momento agradable con mi familia en el resort.

Everything was rusty in the bathroom and sink. The housekeeper enters the room without knocking. Only receives 1 bath towel no wash clothes.

The resort’s marketing promised luxury, but our experience was anything but. Our “suite” with a private pool and beachfront view turned out to be a basic double-bed room with a small, dirty pool and a 10-minute walk to the beach. Room amenities were outdated, with an uncomfortable bed, a barely functional refrigerator, frequent power outages, and unreliable water temperature. Adding to the frustration, we were subjected to an unwanted sales pitch disguised as a resort tour, with minimal compensation for our wasted time. The buffet food was so poor that even staff admitted avoiding it, and making dinner reservations was a hassle due to technical issues. While the Milwaukee Bar provided excellent service, most drinks were low-quality, and the advertised draft beer was nonexistent. Other resort amenities, including the gym, spa, café, and snack bar, were equally disappointing. With a littered beach, pushy vendors, and an overall lack of upkeep, the resort fell far short of its advertised luxury.

Very friendly staff. Very clean hotel.

Falta más limpieza y mantenimiento en el área del agua en la piscina.

We checked in our room was ready but we were brought to four different rooms because mold was on the sheets and curtain in three of the rooms, in addition to, two of the rooms the safe did not work, and one the closet door was broken, the last room we were hot and fed up so we stayed but that room had a cracked his and hers sinks, the closet door was broken, the ceiling was peeling, the shower door was not deep enough so the water would leak out into the hall area. We had to line the shower doors with towels to avoid the water leaking into the bedroom, when asked for facecloths the staff would say wait five minutes and never come, when we asked for a laundry bag the night before checkout they gave me a large trash bag and asked me to cut the bag, there was no one to help carry bags out of the rooms during checkout but I did not mind doing that, the resort has a QR Code to register for dinner and mine nor my daughters did not work when we went to the desk to have them register us manually they made us wait until 9:00pm to eat. The resort was boring, the pool closed early, the bar did as well with everyone sitting around with nothing to do or see. The food was almost the same every night and it was not a good selection of food.

Al llegar, no había parqueo, tuvimos que dar una vuelta para entrar por la salida del hotel; luego metemos en una fila que nos duró una hora y más para terminar el check-in, y cuando entramos a la habitación como a las 4 de la tarde, escuchamos un ruido fuerte que sale de la caja de breaker, llamamos a reportar y vino una persona de mantenimiento para revisar, dijo que se dañó algo y regresara con la pieza, así esperamos hasta casi 9 de la noche que no podemos descansar, tuvimos que ir a la recepción para reclamar nuevamente, y finalmente nos informaron que no se encontraba la pieza y nos cambiaron a otra habitación. Lo peor es, la piscina que pertenezca a la habitación SWIM OUT de esa categoría estaba sucia ....

Very nice Staff and clean accommodations. Room I stayed in had moisture problem which affected my phones. Lighting very poor especially for applying makeup. No facial/nose tissues in room. Had to use toilet paper. Design of shower cause a flood on floor. Overall, stay was good

The staff was excellent. Everyone was very friendly and made me feel at home. Check-in was easy and the person that checked us in was very accommodating. The room was outdated and had minor issues, however they tried to fixed the issue immediately.

The rooms are unfortunately not worthy of a 5-star rating. However, the rest of the hotel certainly is! We arrived in the evening and were given a room on the ground floor. As mentioned in previous reviews, the bathroom ceiling was moldy. Water was leaking from the apartments above into our bathroom. The next day, we requested a different room. After a lot of insistence, we finally got another room at the end of the day. They acted as if they had never heard of the leakage before… Instead of putting on this act, they would be better off investing their energy into renovating the entire ground floor. Other than that, the hotel is definitely recommended due to its great service and quality food and drinks.

I liked how easy it was to get here from SDQ and how relatively small the property was. The staff were friendly and the entertainment was well, entertaining. Though I stayed at a beach front room, I did like that the hotel offered an adult only section. Here’s where the hotel fell a little short for me…checked in, key cards didn’t work so I had to return back to the check in office. Came back, open the door and immediately saw that the metal bracket where the door latches into and locks, was missing…not a big deal, the door closed and locked just fine. Our phone didn’t work, returned back to the office to inform them…4 days later, I was still without a working phone! Go into the bathroom and there were no amenities…had to track down a cleaning person. Day 2, the AC control stops working leaving us with no AC…just cool air. Reported the AC didn’t work and no one came by to check on it, so had to be without AC for the remaining 2 days. The restaurants, the quality of the food was no better than want you could have eaten at the buffet dining hall. Had Italian and Dominican food…not the best tasting food I’ve had at a hotel. I will say that with VIP access, the alcohol was the best part of the trip. Top shelf was available in most bars. Day 3…water is shut down across the entire property. NO WATER for 24 hours…glad I left on day 4! Overall, if I had to rate this hotel, it would get a 2.5 stars rating out of 5.

The resort is beautiful and clean and staff was very attentive. I love the proximity to the beach and different dining options as well as the many pool areas. I opted for a swim out room which was a great touch but the room was my least favorite thing about the property. The bed was not the most comfortable, the TV channel selection was not English speaker friendly for the most part and the AC did not blow cold enough. When you first enter the room it appeared cool conpared to outside but after a few minutes you realize how humid the room is. I enjoyed my stay overall as that was minor and would definitely stay again. The salespeople were somewhat pushy as well although extremely friendly. The bartenders were great as well as all staff.

Si busca tranquilidad , silencio y paz este hotel NO es opción, la música está a todo volumen en todas las áreas del hotel , en el mar ni se puede escuchar las olas del mar por la música, la piscina frente al teatro la musica es todo el día a todo volumen

Room needs some maintenance. Phone was not working. The second i have stayed in that the phone was not working. I reported the situation in the hopes that it will get fixed but did not happen. The hairdryer was hanging by one nail so it was not totally secured on the wall. The clothes drawer had a musty smell. I have to say that the staff are professional and friendly. The reason why I come back to this place. Housekeeping can do a better job cleaning the bathroom. I would still go back and stay in this property regardless. I always had a wonderful time. It’s my third time around. I also have to mention- the restaurant reservation process can be improved.

Muy hermoso todo lo único es que no funcionaba el TV y no había para caminar afuera del hotel solo la playa

No se parece en nada a lo q ofrecen el personal excelente un plus pero la habitación malo el aire y botando mucha agua amanecimos con la habitación llena de agua fue reportado y no hicieron nada

Our room wasn’t the best, rusty garbage bin. But everything else was nice. Good buffet options. Clean pool, clean beach. And it’s small so everything is walkable. The snack bar by the beach has better food option then the one at the pool.

Rooms were clean and up to date. Staff were nice and friendly. The only problem would be people working for commission, they are very persistent and annoying. Or personal concierge, Santo, led us astray lying about a hire spa package that turned out to be a membership tour that took up 3 hours of my last day. Then they were trying to force me to buy in, saying it’s just money. I came here for all inclusive with everything I’m trying to spend accounted for, not to spend $2,000.00 plus dollars randomly for something.

The general staff is very courteous and helpful. However the office staff for elite I interacted with was a nightmare. Mr.Corporan was extremely helpful and convinced my husband and myself to view elite options. We then sat with the most arrogant and unpleasant lady named Alicia. Myself and my spouse did not even get interrogated this way at our citizenship interview. By the time the manager came to speak to us (very nice gentleman Patrice) we were just over it. Alicia was so aggressive we just simply didn’t want to continue listening. Big shout out to SANDY at the beach bar. He’s the best and makes you feel at home!

👎The hotel have one buffet only and limited variety of foods. 👎 The comunication to the hotel reception is practically imposible before to arrive. Long time to answer WhatsApp message, and when someone write back , leave the conversation without solve the issue… 👎 The process to make a reservation to its 3 restaurans need to improve …. Is allways full, you need to reserve in person at 6:50 Pm for enjoy the restaurant the next day… That was my personal experience.

Our experience here was nothing short of amazing! The staff is extremely caring, helpful and knowledgeable on everything we needed. From the moment we arrived till check out everything was perfect! Food options were wonderful. Dinning at night was excellent. Pools and beach clean. But I can’t stress enough how amazing the staff is! Special thank you to Alejandro, Kendy, Scarlett Louise, Jose and Jesus. They made our stay exceptionally great.

Excellent service and attention from the staff. Everybody was nice Erica and Eddy in the Buffett very attentive and the lady in the bar in the back also. I don’t like that people selling timesheet are harassing

Front desk personnel the worse ever this was my seventh time staying there since 2022 resort was very good nice personnel very good food but this time around it’s the worse terrible DO NOT WASTE YOUR TIME AND MONEY GOING THERE

1. When I arrived at the hotel around 2:30pm I was told I couldn’t check in unless I pay $10 for adults and $5 for children or just wait at the lobby till 3pm for check in. Then reservations for la carte restaurant had to be done at 8pm. When you go to the office to do the reservation for the restaurant the line is pretty long. The best restaurant they had was the Mexican & the Dominican restaurant very good food.The buffet is very small not a lot of food. The quality of the food is not that great. also not enough staff in the buffet. The shows they have are not that great they are very boring.once it’s 2am there’s no water running they shut it off. They should change management, they need to hire more people.the hotel is pretty, but I won’t stay there again.

The staff and amenities were amazing. Rooms were great!!! I was in the adults only section closer to everthing and my friends had a private pool with their room. The service was incredible and really made me feel comfortable. I will come back!!!

Although the hotel was under construction, most of the staff was nice and helpful. My problem was with the guest services staff. The purpose of the stay was to celebrate a birthday. There was an offer online to pay for a birthday surprise. When I spoke to the sfaff that day she told me to pick a time, (which I did) and that I was all set. Come to find out she was "new" and didn't charge me or set up the surprise according to our agreement. When I express that I was told because there was no charge my nothing could be done. There was a charge for a cake, which I asked to be delivered to the room. Again another disappointment when I was in the room waiting when I get a message saying the cake was un deliverable beacause no one answered. Again, I was in the room waiting and no one ever came. I had to go back again beacause of the lack of response I was receiving from the guest service desk.

Al llegar, no había parqueo, tuvimos que dar una vuelta para entrar por la salida del hotel; luego metemos en una fila que nos duró una hora y más para terminar el check-in, y cuando entramos a la habitación como a las 4 de la tarde, escuchamos un ruido fuerte que sale de la caja de breaker, llamamos a reportar y vino una persona de mantenimiento para revisar, dijo que se dañó algo y regresara con la pieza, así esperamos hasta casi 9 de la noche que no podemos descansar, tuvimos que ir a la recepción para reclamar nuevamente, y finalmente nos informaron que no se encontraba la pieza y nos cambiaron a otra habitación. Lo peor es, la piscina que pertenezca a la habitación SWIM OUT de esa categoría estaba sucia ....

Had a good stay but property around resort was a bit messy and there appears to be no security outside the front of the resort during the evening.

I recently stayed at this all-inclusive resort, and while it had some positives, there were a few drawbacks worth mentioning. The food quality was decent, but not exceptional—average at best. The wine was fine, nothing too special, but it did the job. The staff were fantastic, always helpful, polite, and ready to assist whenever needed. However, the salespeople on-site were a bit too annoying On the bright side, the resort itself is beautiful and very clean. The surroundings are well-maintained, and it’s clear they take pride in the upkeep of the facilities. However, it’s essentially in the middle of nowhere. The beach had a lot of seaweed when I visited, but that’s not the hotel’s fault—it’s just nature at work. However, it did impact the overall beach experience a little. All in all, it’s a solid choice if you’re looking for a quiet, relaxing stay with helpful staff, but just keep in mind the remote location.

This property was very average, not very high security, anyone could walk in. The streets surrounding it were very sketchy. Beach was across the street from the main buildings/pools. Twice during my stay there was NO running water. People had to use the spa/gym showers.

Excellent beach hotel all inclusive, near SD.All staff are extra super helpful,friendly.we are come back soon!

The only downside was construction in front of the main entrance. Was very dusty and loud. Overall was a nice stay!!!

Está bien para ser económico cerca de la ciudad

There is nothing around the property, just a broken road to the left and right of the resort

Great all inclusive resort with friendly and helpful staff. Relaxing environment and long walkable beach. Areas of the beach from calm to slightly wavy. Seaweed on some parts of the beach but other parts very clear and nice to swim in.

The property is very convenient to go to the city and the airport

Nice Hotel, convenient And closed to the airport

No me gustó la comida ni la cena ni desayuno no hacen variedades de ningún tipo de comida

5 of 6 restaurants closed... Poor quality buffet

The food is not good here at all, drinks are extremely watered down. If you’re a foodie I’d highly recommend going to restaurants near the resort. The limited availability for the restaurants is terrible, if you don’t book at exactly 8pm you won’t get a reservation. The views at this hotel are great but there aren’t many activities at all, you have to pay extra for anything entertaining and fun. The coffee shop is super cute & had good drinks. The hotel rooms are decent nothing special. One night after the rain tons of bugs came into our room due to the gap underneath the room door. The workers at the hotel do not speak English and if they do it’s rare. Be prepared to use translate apps if you don’t know Spanish fluently. I don’t feel like we got our money’s worth and I won’t be returning.

Food recycled too many times, half of the trays would be empty. Towels removed anytime and not replaced until asked for. Premium drinks not available though mentioned in brochure. Not a good experience.

👎The hotel have one buffet only and limited variety of foods. 👎 The comunication to the hotel reception is practically imposible before to arrive. Long time to answer WhatsApp message, and when someone write back , leave the conversation without solve the issue… 👎 The process to make a reservation to its 3 restaurans need to improve …. Is allways full, you need to reserve in person at 6:50 Pm for enjoy the restaurant the next day… That was my personal experience.

They need to work on the food. The buffet was a bit disappointing as far as variety.

The pool was dirty The food was average The beverage terrible, the open bar with worse drink ever Someone shasing us to make us to listen a timeshare meeting and asking for the ID and credit card even when I said no they keeping asking for it The DJ at the club was very unfriendly The air-conditioned in the room wasn't working properly I was sweating all night

Overall stay was 8.5/10. The service staff were great, especially Eddie. The rooms were cleaned every day and fresh towels were left, which is a plus since other hotels we’ve been to don’t usually clean daily. The food in the main restaurant was ok, nothing special. The Mexican restaurant was my favorite. The ambience really took me back to Mexico and the food was spectacular. The drinks and bar service staff were nice. The only thing that we did not like was the insistent and aggressive marketing staff that tried to sell us memberships for the hotel. The guy even came up to our room to find out if we weren’t coming to his presentation and for a couple that’s on vacation, being pestered on a daily basis is quite frustrating and if I could change anything from the trip that would be it. Other than that, the experience was great.

The hotel was nice but the food was terrible they have almost same food everyday.

Beautiful resort, great food, the buffet and Italian restaurants were good. The Italian restaurant provides small portions but it was excellent. There is entertainment for everyone. I traveled with my hubby and kids and it was really nice.