Emotions by Hodelpa - Juan Dolio

Bad no electricity 1st day

This was our second time staying at Emotions. The resort has made many improvements including adding a pool, some activities completed including new buildings, archery, pool. They closed one restaurant that overlooked

It is an all-inclusive that charges for most of the amenities, food, and drinks!!! The rooms are in poor condition, the AC makes terrible noises, the bathroom didn´t drain, the night show was bad, and I couldn't sleep because of the noise in the room. The food is bad.

Customer service was great. Staff was really helpful, polite and friendly. The path you walk to get to the beach close to the italian restaurant smells terrible, just like the area close to the wood bridge where there is a fish tank. They should do something about this. Food was really tasty and there was a wide variety of things to choose from. Alcoholic beverages on the other hand were not good since cocktails were made with lots of artificial ingredients. I suggest changes are made. There's a coffee shop which I loved. It is open the whole day and they offer hot and iced coffee. This is part of the all inclusive plan.

I got to the hotel at about 1:30pm at which time i was told that no rooms were ready and i have to wait till 3:00pm after returning to get a room, there was a hotel staff working on the lock, room was not ready and given a different room. This room now had a clogged shower, over flowing and water running into the room like a pool. I was told by the staff that it was my fault for not placing a towel to block the water. no accountability on hotel just reflection. Restaurant food was limited and simply horrible. I would never recommend or go back there ever again.