Artis Domus Relais & Spa

The suite was lovely, just as pictured. The three sisters were very welcoming hosts. We had breakfast in the garden in the mornings, and the grounds are magical. Great location to access the the city centre.

We booked here and they had a bathroom issue and put us up in a hostel hotel which had bed bugs. Those weren’t their fault but to put us up in a hostel hotel was not great and when I reached out to them they didn’t do anything to rectify situation. Disappointed so couldn’t rate them high in good conscience when this is hog you could be treated.

Could have a safe in the room for safety reasons. Also didn’t like that nobody was on the premises after 6pm.

So much potential but they just don’t deliver. The property grounds are beautifully decorated but just felt short on all fronts. Room itself - shower was not working and had foil covering knobs, paint peeling, holes in walls, bed for children was a bench without a proper mattress, ants all over. Service - just poor. When I advised we had ants all over our floor they knocked and dropped a spray and ran off. There is no one working past 6pm and when we told them for a fourth day in a row our shower wasn’t working, we were told we know they “fixed it”. Breakfast - we paid for breakfast and this consisted of a croissant, hard boiled egg and a yogurt everyday pre-prepped on a plate. I can keep going but there are just way better accommodations and we paid a premium as we visited in August.

Owned by three sisters.great customer service and very attentive to detail . Property ground is pretty . Walkable to restaurants and shops