Name: JW Marriott Hotel Guadalajara
Address: Mar Baltico 2242, Colonia Country Club, Providencia, Guadalajara, Guadalajara Municipality, Jalisco, Mexico, Guadalajara, Jalisco, MX
Price range: US$200–US$433 per night
Rating: 9.1

What guests think

At JW Marriott Hotel Guadalajara, guests consistently praise the friendly, professional service, modern spacious rooms, and convenient location near shopping and restaurants, while recurring complaints note air conditioning and shower temperature issues, occasional noise, and inconsistent Wi‑Fi.

Many reviews describe very clean facilities and comfortable beds; some mention maintenance lapses or housekeeping delays. Amenities like the gym and pool receive praise, though pool temperature or bar service can disappoint, and parking is valet-only with added fees. Breakfast and on-site dining are often enjoyed, but service speed and prices vary. Expect a stylish, comfortable stay with occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests highlight a well-equipped gym and a pool with panoramic views. Several note limited or slow pool bar service and cold water at times, and parking is valet-only with extra fees.

Related guest reviews

2

Alida

3 Feb 2023

·

Stayed 3 nights

The room was dusty, fridge was not cold, no coffee machine, executive room coffee machine sucks, pool closes early and no one ever at the bar. Surrounding area is ugly!!! The stafff is nice that’s the only good thing. Other than that nothing special about this hotel at all. Would never go back!

10

Luis

3 Jun 2025

·

Stayed 3 nights

Excelente hotel, la atmósfera es genial, todo está impecable. No me agradó que no incluyera estacionamiento sin costo.

Translate

10

Irving

31 Oct 2023

·

Stayed 2 nights

great hotel, the staff very friendly and helpful. I felt like home the only opinion i have is the workout room its a little small, other than that everything is fine

6

francoise

17 Sept 2025

·

Stayed 3 nights

The room and views were great, the gym and exec floor as well. The overall experience of staff was really fantastic. We sadly had a very disappointing experience. I had left my ipad on the bed (plainly visible, not under any sheets) after reading the morning newspaper. The next morning I am looking for my ipad, and look everywhere thinking it had fallen under the bed. We called the front desk to report it and they call us back a while later asking what it looks like (we said, it looks like an ipad, and a big tag on it with my email printed). Later on, they say (30 hours after the fact) that they found the ipad in the laundry service. We are not amused. It took them 30 hours to realize and asked odd questions (as if they wanted to know which of many ipads?). We hope that this will be investigated as it seems to be a method of stealing.

10

Ricardo

6 Apr 2024

·

Stayed 1 night

El único contra fue la temperatura de la alberca. Muy fría, no la pude disfrutar.

Translate

10

Isaac

13 Feb 2023

·

Stayed 2 nights

Muy buen hotel, todo nuevo, cuartos preciosos, gym buenísimo y todo excelente

Translate

10

bertha

6 Jul 2025

·

Stayed 2 nights

In my 20 years of travel experience, the service at JW Marriott Guadalajara stands out as one of the best in Mexico. The attention to detail and warm hospitality made our stay truly memorable. The Sunday breakfast was a highlight, featuring traditional Mexican dishes like Tortas Ahogadas and Pozole—prepared fresh, with minimal fat, and of excellent quality. A perfect way to enjoy local cuisine in a refined and health-conscious way. The fitness center is top-notch, equipped with some of the best machines I’ve seen, and offers an unbeatable panoramic view. The hotel’s central location, just steps away from the beautiful Midtown shopping center full of restaurants and boutiques, made everything incredibly convenient. We also loved the heated pool with its amazing view—our whole family enjoyed it. Without a doubt, we’ll be coming back!

8

YEVGENIYA

22 Oct 2024

·

Stayed 1 night

Buen hotel, buen servicio, tiene lo básico, estacionamiento valet solamente

Translate

6

Rafael

6 Mar 2023

·

Stayed 2 nights

En el área de alberca no hay camastro, no había servicio de mesero hasta después de las 3pm y era pésimo no recogía el servicio y se la pasaba en la barra sin voltear a ver las mesas tenías que hablarle mil veces y para subirte algo eran como 40min ! En general así era el servicio pedí unos chocomiles para mi hija a la habitación y tardaron 1 hr con 20min para subir leche sola que mejor los cancelé y salimos a comer ya que un día antes habíamos comido en el Buffete del hotel y no era muy bueno (la comida del restaurante esa siiiii pfff una delicia) y para salir a comer quise pedirla al lobby en llamada y nunca atendieron y bajando no estaban los chicos de valet y fue un rollo otra hora ahí que termino trayéndola el encargado de seguridad del Hotel de nombre José el muy amable en todos los sentidos !! Otra cosa te cobran cada vez que sales el estacionamiento cosa que incomoda porque si hay fila para hacer check in te hacen formar, debería venir ya cargado en la habitación y uno poder salir y entrar tranquilamente y solo preocuparse por la propina !

Translate

4

Juan José del Rincón

30 Apr 2024

·

Stayed 3 nights

El hotel está nuevo y muy bonito. Pero todo lo demás es terrible e inaceptable. 1. Reserve una habitación de 1 cama king size, la primera noche no tenían disponible 1 cama y me dieron una con 2 camas. Inaceptable. 2. aire acondicionado bloqueado. 3. servicio en Zibu pésimo y tardadisimo. 1.5 horas para recibir la orden. tardamos 4 horas en cenar. la comida está buena pero el servicio INACEPTABLE. 4. bar de la alberca dice de 8 a 8 nunca hay nadie que atienda. 5. las recepcionistas te atienden de mala gana y no están dispuestas a ayudar. 6. cuarto alfombras llenas de polvo, mi hijo con alergia no podía estar. 7. llegué a las 5 pm a mi habitación y nadie había entrado a limpiar. me quejé en recepción y no hicieron absolutamente nada para remediarlo. NO ES UN HOTEL 5 estrellas. felicidades al congierge

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews call the hotel and rooms very clean or spotless. A minority report maintenance or housekeeping lapses such as dusty carpets, shower buildup, or missed cleanings.

Related guest reviews

10

Claudia yesenia

16 Feb 2024

·

Stayed 1 night

Excelente instalaciones, limpieza

Translate

10

Maria Adela

1 Dec 2025

·

Stayed 8 nights

Room spotless and staff very friendly specially in Agave Restauran

10

Landa

2 Feb 2026

·

Stayed 3 nights

Quiet, clean and excellent service

10

Lupe

4 Nov 2023

·

Stayed 3 nights

The room was clean and modern. The staff was helpful and pleasant. The morning breakfast buffet was also great!

6

Enedina

28 Jul 2023

·

Stayed 2 nights

Huele a humedad muy sucio

Translate

10

Oscar

19 Jan 2024

·

Stayed 2 nights

Todo me encantó, solo que necesitan limpiar las regaderas, tienen mucho sarro

Translate

4

Jorge

20 Feb 2026

·

Stayed 1 night

Habitación descuidada y baños sin mantenimiento

Translate

8

Erica Fabiola

11 Nov 2025

·

Stayed 2 nights

Very nice stay. Friendly staff. Only complaint i have is that I requested my room to be cleaned while we were out sightseeing. Came back after several hours to an undone room .

10

Jose

28 Nov 2023

·

Stayed 5 nights

Very friendly staff, clean facilities

4

Juan José del Rincón

30 Apr 2024

·

Stayed 3 nights

El hotel está nuevo y muy bonito. Pero todo lo demás es terrible e inaceptable. 1. Reserve una habitación de 1 cama king size, la primera noche no tenían disponible 1 cama y me dieron una con 2 camas. Inaceptable. 2. aire acondicionado bloqueado. 3. servicio en Zibu pésimo y tardadisimo. 1.5 horas para recibir la orden. tardamos 4 horas en cenar. la comida está buena pero el servicio INACEPTABLE. 4. bar de la alberca dice de 8 a 8 nunca hay nadie que atienda. 5. las recepcionistas te atienden de mala gana y no están dispuestas a ayudar. 6. cuarto alfombras llenas de polvo, mi hijo con alergia no podía estar. 7. llegué a las 5 pm a mi habitación y nadie había entrado a limpiar. me quejé en recepción y no hicieron absolutamente nada para remediarlo. NO ES UN HOTEL 5 estrellas. felicidades al congierge

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable, often with good views. Recurring issues include air-conditioning performance and temperature control, occasional noise from outside or plumbing, and inconsistent in-room Wi‑Fi; a few noted hard pillows or non-chilling fridges.

Related guest reviews

2

Alida

3 Feb 2023

·

Stayed 3 nights

The room was dusty, fridge was not cold, no coffee machine, executive room coffee machine sucks, pool closes early and no one ever at the bar. Surrounding area is ugly!!! The stafff is nice that’s the only good thing. Other than that nothing special about this hotel at all. Would never go back!

6

Francisco

27 Feb 2026

·

Stayed 3 nights

The room was in very good condition, but it was too noisy. I could hear every single sound coming from outside every night.

10

Robert j

6 Jul 2025

·

Stayed 4 nights

The room was so well appointed a real 5 star experience.

8

michael

1 Jan 2025

·

Stayed 3 nights

Our rooms shower was not in the best conditions it made crazy noise when we would shower. And the AC was not cold some days

10

Woo Hyun

22 Nov 2024

·

Stayed 4 nights

new building and facilities. room is larger than picture and clean. perfect.

4

Francisco

14 Mar 2025

·

Stayed 2 nights

No me volvería a hospedar en este hotel, se escucha muy alto el ruido de afuera dentro de las habitaciones y además duraron como 6 horas para lograr que el aire acondicionado enfriara.

Translate

10

JUAN JOSE

16 Apr 2023

·

Stayed 2 nights

Todo excelente, pero les falla mucho el internet básico, es muy malo, lento, al nivel de un hotel de 2o 3 estrellas, deberían mejorar el internet gratuito, no esta al nivel del hotel.

Translate

8

HAI

15 Sept 2023

·

Stayed 2 nights

Everything is very good, except the Wi-Fi. For some reason, the Wi-Fi in my room is very bad and the hotel can not fix it. It caused difficulty for my work.

8

Jose Maria

13 Feb 2025

·

Stayed 1 night

No pudimos dormir porque la temperatura de la habitación es automática , la regulan siempre a los mismos grados y no le puedes subir ni bajar

Translate

10

Lorena

28 Apr 2025

·

Stayed 1 night

Very nice rooms

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and professional across departments. Some guests report slow or inconsistent responses (housekeeping, pool/restaurant, check-in), denied late checkout, and occasional billing or extra-charge issues.

Related guest reviews

10

Maria Adela

1 Dec 2025

·

Stayed 8 nights

Room spotless and staff very friendly specially in Agave Restauran

10

Landa

2 Feb 2026

·

Stayed 3 nights

Quiet, clean and excellent service

8

Jennifer

5 Sept 2023

·

Stayed 2 nights

The stay was good but I was overcharged on my bill. I am trying to get it straightened out.

10

Michelle

28 Feb 2024

·

Stayed 3 nights

We had the most amazing weekend in Guadalajara. The hotel is so clean and gorgeous! The staff was all super friendly, from the cleaning ladies to reception, valet, doorman, bartenders. I took a weekend trip with my teenage daughter and she said this is by far the best hotel she’s ever stayed at. We will definitely be coming back! Thank you JW Marriott!!

10

Jennifer

17 Feb 2026

·

Stayed 2 nights

The staff was great!

10

Christian

12 Apr 2025

·

Stayed 1 night

A la altura de los demás JW Marriott , solo que el personal del de GDL superó en todos los aspectos a los demás en su magnífica atención a sus huéspedes. Servicio Eficaz y amable . Comida, amenizada , deco y demás también 5 ⭐️⭐️⭐️⭐️

Translate

10

Luis Mauricio

15 Nov 2023

·

Stayed 2 nights

Great customer service

6

Rafael

6 Mar 2023

·

Stayed 2 nights

En el área de alberca no hay camastro, no había servicio de mesero hasta después de las 3pm y era pésimo no recogía el servicio y se la pasaba en la barra sin voltear a ver las mesas tenías que hablarle mil veces y para subirte algo eran como 40min ! En general así era el servicio pedí unos chocomiles para mi hija a la habitación y tardaron 1 hr con 20min para subir leche sola que mejor los cancelé y salimos a comer ya que un día antes habíamos comido en el Buffete del hotel y no era muy bueno (la comida del restaurante esa siiiii pfff una delicia) y para salir a comer quise pedirla al lobby en llamada y nunca atendieron y bajando no estaban los chicos de valet y fue un rollo otra hora ahí que termino trayéndola el encargado de seguridad del Hotel de nombre José el muy amable en todos los sentidos !! Otra cosa te cobran cada vez que sales el estacionamiento cosa que incomoda porque si hay fila para hacer check in te hacen formar, debería venir ya cargado en la habitación y uno poder salir y entrar tranquilamente y solo preocuparse por la propina !

Translate

4

CHRISTIAN

14 Jul 2025

·

Stayed 1 night

El Check in tardde más de 30 minutos en hacerlo, el hotel muy caro para tan deficiente servicio

Translate

4

Juan José del Rincón

30 Apr 2024

·

Stayed 3 nights

El hotel está nuevo y muy bonito. Pero todo lo demás es terrible e inaceptable. 1. Reserve una habitación de 1 cama king size, la primera noche no tenían disponible 1 cama y me dieron una con 2 camas. Inaceptable. 2. aire acondicionado bloqueado. 3. servicio en Zibu pésimo y tardadisimo. 1.5 horas para recibir la orden. tardamos 4 horas en cenar. la comida está buena pero el servicio INACEPTABLE. 4. bar de la alberca dice de 8 a 8 nunca hay nadie que atienda. 5. las recepcionistas te atienden de mala gana y no están dispuestas a ayudar. 6. cuarto alfombras llenas de polvo, mi hijo con alergia no podía estar. 7. llegué a las 5 pm a mi habitación y nadie había entrado a limpiar. me quejé en recepción y no hicieron absolutamente nada para remediarlo. NO ES UN HOTEL 5 estrellas. felicidades al congierge

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is praised as safe and convenient, close to restaurants, shopping, and the Midtown mall, with easy access around Guadalajara. A rare review disliked the surrounding area.

Related guest reviews

10

miriam

11 Mar 2024

·

Stayed 2 nights

Excelente hotel en una muy buena zona Cómodo y elegante Estuvimos muy contentos

Translate

10

Alejandra Vanessa

27 Oct 2025

·

Stayed 2 nights

Great location.

10

Fernanda

16 Feb 2024

·

Stayed 2 nights

Big rooms, very modern. Amazing service. Great location. Really recommend it!

10

CRAIG

27 Nov 2024

·

Stayed 5 nights

Beautiful stylish decor. Comfortable room. Nice toiletries, towels and bedding. Personable and professional staff. Good breakfast. Hotel is next store to an amazing group of restaurants.

8

Edith

25 Jan 2023

·

Stayed 2 nights

Me encantó el hotel, es muy cómodo, bonito y bien ubicado, si te atienden bien solo que siento que le falta un poquito de calidez al personal y en general pero de ahí en fuera todo estuvo excelente

Translate

8

Luis Alejandro

16 Jun 2025

·

Stayed 2 nights

El hotel está bonito y bien ubicado. Tuvimos un problema de agua fría en la regadera que no quisieron o pudieron solucionar durante nuestra estancia de dos días

Translate

10

Ricardo

7 Mar 2024

·

Stayed 3 nights

Great place to stay in Guadalajara! Location is central to pretty much everywhere you may want to go in GDL. The staff can't be more friendly or helpful. No hesitation in recommending it. Only non-positive comment is that their own Marriott website can offer the worst price (i.e., highest--and by a lot). It is a shame since it would be great to be able to book directly and know that you are getting a fair deal.

10

Sandra

29 Feb 2024

·

Stayed 4 nights

Location, safe and great area.

10

bertha

6 Jul 2025

·

Stayed 2 nights

In my 20 years of travel experience, the service at JW Marriott Guadalajara stands out as one of the best in Mexico. The attention to detail and warm hospitality made our stay truly memorable. The Sunday breakfast was a highlight, featuring traditional Mexican dishes like Tortas Ahogadas and Pozole—prepared fresh, with minimal fat, and of excellent quality. A perfect way to enjoy local cuisine in a refined and health-conscious way. The fitness center is top-notch, equipped with some of the best machines I’ve seen, and offers an unbeatable panoramic view. The hotel’s central location, just steps away from the beautiful Midtown shopping center full of restaurants and boutiques, made everything incredibly convenient. We also loved the heated pool with its amazing view—our whole family enjoyed it. Without a doubt, we’ll be coming back!

10

Jose

5 Dec 2023

·

Stayed 3 nights

Very friendly staff, very convenient location

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site dining, including Zibu, are often highlighted for taste and variety, and room service can be enjoyable. Some guests experienced slow service or limited pool bar hours and found prices high or the buffet underwhelming.

Related guest reviews

2

Alida

3 Feb 2023

·

Stayed 3 nights

The room was dusty, fridge was not cold, no coffee machine, executive room coffee machine sucks, pool closes early and no one ever at the bar. Surrounding area is ugly!!! The stafff is nice that’s the only good thing. Other than that nothing special about this hotel at all. Would never go back!

10

Beatriz

5 Feb 2024

·

Everything about this hotel was perfect. The staff are amazing and I had no problem getting a table at Zibu. I am definitely coming back again.

10

Enrique

10 May 2024

·

Stayed 3 nights

Excellent service all around. Impeccable rooms and great breakfast.

10

Araceli

5 Feb 2024

·

Stayed 1 night

Los cuartos estan super acogedores, la comida deliciosa, el restaurante ZIBU vale mil la pena esta espectacular y la atención en general muymuy buena! La cama esta deliciosa!! Y la regadera tambien!

Translate

10

CRAIG

27 Nov 2024

·

Stayed 5 nights

Beautiful stylish decor. Comfortable room. Nice toiletries, towels and bedding. Personable and professional staff. Good breakfast. Hotel is next store to an amazing group of restaurants.

10

sung bum

30 Oct 2022

·

Stayed 3 nights

Very good only Restaurant is hight price also food is ????

10

Jovany

10 Aug 2024

·

Stayed 3 nights

It was a great experience staying at this wonderful hotel. The staff was really there for me and it truly was a great experience. We did room service the day we arrived and that was also an enjoyable experience. They even got me into my room a little earlier than expected. 5 stars!

10

bertha

6 Jul 2025

·

Stayed 2 nights

In my 20 years of travel experience, the service at JW Marriott Guadalajara stands out as one of the best in Mexico. The attention to detail and warm hospitality made our stay truly memorable. The Sunday breakfast was a highlight, featuring traditional Mexican dishes like Tortas Ahogadas and Pozole—prepared fresh, with minimal fat, and of excellent quality. A perfect way to enjoy local cuisine in a refined and health-conscious way. The fitness center is top-notch, equipped with some of the best machines I’ve seen, and offers an unbeatable panoramic view. The hotel’s central location, just steps away from the beautiful Midtown shopping center full of restaurants and boutiques, made everything incredibly convenient. We also loved the heated pool with its amazing view—our whole family enjoyed it. Without a doubt, we’ll be coming back!

6

Rafael

6 Mar 2023

·

Stayed 2 nights

En el área de alberca no hay camastro, no había servicio de mesero hasta después de las 3pm y era pésimo no recogía el servicio y se la pasaba en la barra sin voltear a ver las mesas tenías que hablarle mil veces y para subirte algo eran como 40min ! En general así era el servicio pedí unos chocomiles para mi hija a la habitación y tardaron 1 hr con 20min para subir leche sola que mejor los cancelé y salimos a comer ya que un día antes habíamos comido en el Buffete del hotel y no era muy bueno (la comida del restaurante esa siiiii pfff una delicia) y para salir a comer quise pedirla al lobby en llamada y nunca atendieron y bajando no estaban los chicos de valet y fue un rollo otra hora ahí que termino trayéndola el encargado de seguridad del Hotel de nombre José el muy amable en todos los sentidos !! Otra cosa te cobran cada vez que sales el estacionamiento cosa que incomoda porque si hay fila para hacer check in te hacen formar, debería venir ya cargado en la habitación y uno poder salir y entrar tranquilamente y solo preocuparse por la propina !

Translate

4

Juan José del Rincón

30 Apr 2024

·

Stayed 3 nights

El hotel está nuevo y muy bonito. Pero todo lo demás es terrible e inaceptable. 1. Reserve una habitación de 1 cama king size, la primera noche no tenían disponible 1 cama y me dieron una con 2 camas. Inaceptable. 2. aire acondicionado bloqueado. 3. servicio en Zibu pésimo y tardadisimo. 1.5 horas para recibir la orden. tardamos 4 horas en cenar. la comida está buena pero el servicio INACEPTABLE. 4. bar de la alberca dice de 8 a 8 nunca hay nadie que atienda. 5. las recepcionistas te atienden de mala gana y no están dispuestas a ayudar. 6. cuarto alfombras llenas de polvo, mi hijo con alergia no podía estar. 7. llegué a las 5 pm a mi habitación y nadie había entrado a limpiar. me quejé en recepción y no hicieron absolutamente nada para remediarlo. NO ES UN HOTEL 5 estrellas. felicidades al congierge

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$203
February	US$228
March	US$207
April	US$218
May	US$299
June	US$736
July	US$253
August	US$234
September	US$304
October	US$338
November	US$302
December	US$255

Su	Mo	Tu	We	Th	Fr	Sa
				1 $260	2 $205	3 $205
4 $205	5 $260	6 $260	7 $260	8 $260	9 $205	10 $205
11 $205	12 $260	13 $260	14 $260	15 $260	16 $205	17 $205
18 $200	19 $253	20 $260	21 $260	22 $260	23 $205	24 $205
25 $200	26 $260	27 $260	28 $260	29 $260	30 $205	31 $205

JW Marriott Hotel Guadalajara

Prices for JW Marriott Hotel Guadalajara

Monthly average prices

About this property

Location

Room options

Junior Single Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed, Executive Level

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 Double Bed, Corner

Deluxe Room, 2 Double Beds, Executive Level

Guest reviews of JW Marriott Hotel Guadalajara

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Hotel Guadalajara

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $205
20 $200	21 $253	22 $253	23 $253	24 $314	25 $433	26 $248
27 $205	28 $253	29 $260	30 $260