The Headland Hotel & Spa

I’ve stayed at this hotel previously and had a positive experience, which makes this visit particularly disappointing. One of the main reasons for booking was the advertised use of the pool. However, on arrival we were informed there is a £10 per person charge to use the facilities. This was not made clear at the point of booking. Had this been clearly stated, we may have considered alternative options. When raising this at reception, the response we received was unexpectedly poor. Rather than acknowledging the concern, the receptionist was defensive and dismissive, stating it was “our problem” and that we should take it up with Hotels.com. She also mentioned they only advertise through Expedia, despite the fact we had booked through Hotels.com. What was most disappointing was not just the additional charge, but the tone and lack of customer care. There was no attempt to understand our position, no apology, and no effort to resolve the situation. The interaction felt cold and unhelpful, which significantly impacted our impression of the hotel.

We needed a quick 'pick you up break' this ticked (and exceeded all the boxes) We loved our stay and we were made very welcome. We will definitely return as soon as we can!!

Property in a lovely area but it is on a steep hill, which I expected.The rooms are clean and nicely decorated. The staff were very friendly and extremely helpful.

Clean room very clean hotel

The room was spotless the staff were great as was the food