Name: The Alest Hotel
Address: 45 Eugenio Sue, Bosques de Chapultepec, Mexico City, Mexico, Mexico City, MX
Price range: $369–$2,034 per night
Rating: 9.55

What guests think

At The Alest Hotel, guests consistently praise the boutique design and walkable Polanco location, noting very clean spaces and thoughtful touches like complimentary minibars and high-end toiletries that create a comfortable, upscale stay.

Service is frequently described as attentive and welcoming. Many enjoy the on-site restaurant and breakfast, though several found the included menu limited or average. Common drawbacks include noise reaching some rooms from the interior courtyard, and some rooms are small or face inward with little natural light. Expect an elegant, intimate boutique stay in a prime, walkable area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and bar receive positive mentions, and the complimentary in-room minibar is a standout perk.

Related guest reviews

10

Jacqueline

Apr 6, 2025

·

Stayed 8 nights

Lovely boutique hotel on a quiet street in the heart of Polanco, steps away from Lincoln Park, restaurants, cafes, shops, and more. Elegant spaces, generous rooms and bathrooms, and very comfortable bed. Room amenities and breakfast were first class.

10

Christian

Nov 15, 2025

·

Stayed 1 night

Excellent experience. Room and amenities were TOP. Never experienced anything like it. Dyson hairdryer in the room, Le Labo soap and free minibar. Couldn’t ask for more

10

Ralph

Nov 23, 2024

·

Stayed 4 nights

Well appointed comfortable rooms in a very safe if somewhat impersonal neighbothood with upscale shopping and residences. Plenty of dining options and night life nearby as well as a great restaurant in house. The staff was particularly responsive and helpful and made our 5 day stay delightful

10

Roberto H

Nov 6, 2025

·

Stayed 1 night

Quarto era lindo, o hotel extremamente bem localizado. Foi muito gentil eles oferecem o conteúdo do frigobar gratuito. Uma diferença. Como contraponto mas não é apenas desse hotel, no México não existe ducha higiênica. Uma pena. E uma característica cultural, não há costume de pães salgados no café da manhã. Foi difícil entenderem que com dois ovos estrelados, comemos pão.

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10

Margarita

Apr 7, 2025

·

Stayed 4 nights

Superb service and facilities. Cozy, beautiful and comfortable boutique hotel in perfect location. Our group of 12 friends felt really at home. The breakfast was delicious and the restaurant nicely decorated.

10

Sarah

Mar 6, 2025

·

Stayed 4 nights

My friends and I stayed here for our annual girls trip and The Alest Hotel was the right choice. They were so thoughtful (extra water bottles and toiletries) and kind. Truly a great experience. Quiet, great area to walk around and lots of dining options close. Great breakfast included with our stay. Would highly recommend.

10

Elizabeth

May 11, 2024

·

Stayed 7 nights

Amazing hotel and location, staff was fantastic. Room was great, just a little unexpected because it had no exterior view so request a room with one. Great breakfast and mini-bar that are all included, would stay again!

10

Alison

Jul 16, 2025

·

Stayed 5 nights

Exceptional Stay – Highly Recommend! We had an amazing experience at The Alest Hotel. The hospitality was top-notch—the staff was incredibly courteous and made us feel truly welcomed. Our room was luxurious, comfortable, and beautifully designed. The hotel’s restaurant and bar were a highlight—everything we ordered was delicious and thoughtfully prepared. The Alest is a stunning property in a great location. We can’t wait to come back!

10

Steve

Mar 15, 2024

·

Stayed 1 night

Great staff, lovely touches with mini bar and freebies and excellent finish and attention to detail throughout property

10

Laurel

Jan 9, 2025

·

Stayed 1 night

Absolutely fantastic! Beautiful property. Attention to detail 9with everything) was perfect. Restaurant / breakfast and bar also great. Staff a joy to interact with. One of the best hotel experiences I've had in a long time.

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Cleanliness

Reviews consistently highlight very clean rooms and public spaces. A few isolated lapses were noted, including one unserviced room and an instance of subpar housekeeping.

Related guest reviews

8

Nir

Dec 1, 2025

·

Stayed 6 nights

Great service, high end hotel. Very clean. Fantastic location. Only reason for the 4 star was that the bed was not very comfortable and the pillows were extremely hard.

10

Desiree

Jun 30, 2025

·

Stayed 3 nights

Es un hotel muy lindo y ubicado. El personal suele ser muy amable. En esta ocasión la limpieza de la habitación, no fue buena y al nuevo conserje, no le agradó que le solicitara mi auto. Los que cómo siembre súper amables y serviciales el personal del restaurante.

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10

maria

Oct 20, 2023

·

Stayed 3 nights

Limpieza y atención al cliente

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10

Rogelio

Sep 24, 2025

·

Stayed 2 nights

Very Nice Boutique Hotel, clean, quiet and safe

10

Marilú

Oct 4, 2025

·

Stayed 3 nights

Me encantó el hotel!!! Todo está impecable

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10

Aaron

Dec 30, 2025

·

Stayed 2 nights

Friendly staff, very clean, great location!

6

Omar

Apr 12, 2024

·

Stayed 2 nights

All was great until I got to my room at night and it was not cleaned. Receptionist was not able to help given it was late. I’m staying in the hotel again this weekend and I have mixed feelings given this experience. I would have probably cancelled it, if I had time to look for an alternative and the cancellation fee was not applicable.

10

Edita

Mar 3, 2025

·

Stayed 3 nights

GREAT stay! Location is convenient, property exceptionally well kept, staff members - extraordinarily kind! Many staff members deserve more than "honorable mention" here - Ms.Carla, Maribel, Mr.Armando, Marco Antonio, Guillermo and wonderful ladies who made sure our room is nothing but comfortable and clean on daily basis. Thank you all and looking forward to see you all again! Edita & family, San Antonio

10

Marcelo

May 17, 2024

·

Stayed 3 nights

The Hotel is very clean and beautiful.

10

Kristy

Jul 1, 2025

·

Stayed 4 nights

I had a wonderful stay at The Alest Hotel! From the moment I arrived, the staff went above and beyond to make me feel welcomed. It created such a calm and luxurious atmosphere, making it easy to relax and enjoy my stay. If you’re looking for a place that combines impeccable service with top-tier cleanliness, The Alest Hotel is the perfect choice. I can’t wait to return!

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Rooms

Rooms are stylish and generally comfortable, with many guests praising design and some noting spacious layouts. However, several report small or inward-facing rooms with limited natural light, and noise can carry from the interior courtyard; bed comfort varies.

Related guest reviews

10

Isabelle

Jul 18, 2024

·

Stayed 3 nights

The hotel is beautiful, modern and new. The rooms are on the small side but very comfortable. The service was 5 star, very nice staff and accommodating to my requests. Ameneties include daily breakfast served to table, mini bar and mexican sweets in your room. One thing to note is based on the room type, my room didn’t have a window outside - it was nacing an indoor space so there was not a lot of light.

10

Jacqueline

Apr 6, 2025

·

Stayed 8 nights

Lovely boutique hotel on a quiet street in the heart of Polanco, steps away from Lincoln Park, restaurants, cafes, shops, and more. Elegant spaces, generous rooms and bathrooms, and very comfortable bed. Room amenities and breakfast were first class.

6

Rhys

Dec 19, 2024

·

Stayed 6 nights

Our stay at The Alest Hotel was incredibly mixed. On the positive side the hotel is aesthetically pleasing, had a lovely Christmas atmosphere and has some good touches like the Mexican candies on arrival and a restocked minibar each day. We also had good interactions with a number of members of staff including the breakfast waiters and housekeeping. However, on a negative side and what’s drags the rating down is the level of noise in the rooms at the hotel and the lack of appreciation or action by the concierge/reception staff towards this. The rooms are advertised as soundproofed and this is not the case. The windows are French style doors which have glazing but do not seal effectively and the door does not fit the doorframe (due to the unique shape selected for the doors) and is hollow thus does not block noise. This caused us issues on 3/6 nights due to the level of noise in our room being too loud to sleep, on two nights this could be heard through headphones. The issue as we see it is that the interior void/courtyard leads directly down to the bar and restaurant with no noise separation. In my view two things should be true; that you can enjoy a restful night in the rooms, and people should be free to enjoy the bar. Sadly the hotel has not equipped itself to allow both. As the hotel had no interest in resolving the issue and the way our concerns were dealt with in our view this was not a customer service focussed hotel. I couldn’t recommend this hotel.

10

Charles R

Feb 12, 2023

·

Stayed 4 nights

This is an amazing boutique hotel. central in Mexico City. the staff is super nice. plenty of team members to assist. the beds are not firm my back (not usually bad) hurt after four nights. and the lobby lounge open to a courtyard for many of the rooms so if you have people drinking it feels like they are in the room with you. noise canceling headphones :) the rooms are beautiful and bathrooms amazing.

8

Joakim

Jan 4, 2025

·

Stayed 3 nights

Ett väldigt trevligt hotell. Här kommer några plus och minus Plus 1. Fri påfyllning av minibar (oerhört uppskattat) 2. Turn down service med choklad på nattduksbordet. Minus 1. Väldigt liten säng 2. Litet rum man kände lite smått instängd då fönster vätte mot en innegård på några få meter. 3. Rummet saknar Chromecast på tvn. Detta hade varit ett trevligt tillskott. 4. Frukostmenyn som var inkluderad var mycket liten. Man fick till och med betala extra för en ynka cappuccino, snålt!! 5. Det finns inga universal uttag i rummet. Hotellet hade heller ingen universal reseadapter att låna ut

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8

Dylan

Aug 29, 2025

·

Stayed 2 nights

Just a lot of noise above me in room

10

Alice

Aug 5, 2025

·

Stayed 5 nights

Great service. Beautiful big rooms. Fantastic location.

10

Gerardo

Sep 1, 2025

·

Stayed 1 night

Wonderful stay although my room was honestly too small for me! Next time I will get a bigger room, beautiful hotel

10

Paul

May 23, 2024

·

Stayed 2 nights

Great Boutique Hotel. If you like a view, some rooms are internal and don’t have one

10

Palig Arzoumanian

Jul 9, 2024

·

Stayed 4 nights

Make sure to get a room with outside looking windows!

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Service

Service is frequently described as exceptional, friendly, and attentive across front desk, dining, and housekeeping. A few guests noted inconsistent responses or unhelpful interactions.

Related guest reviews

10

Lizandra

Jul 7, 2025

·

Stayed 6 nights

The best hotel service we have received in our life. Great location and attention to details.

6

Rhys

Dec 19, 2024

·

Stayed 6 nights

Our stay at The Alest Hotel was incredibly mixed. On the positive side the hotel is aesthetically pleasing, had a lovely Christmas atmosphere and has some good touches like the Mexican candies on arrival and a restocked minibar each day. We also had good interactions with a number of members of staff including the breakfast waiters and housekeeping. However, on a negative side and what’s drags the rating down is the level of noise in the rooms at the hotel and the lack of appreciation or action by the concierge/reception staff towards this. The rooms are advertised as soundproofed and this is not the case. The windows are French style doors which have glazing but do not seal effectively and the door does not fit the doorframe (due to the unique shape selected for the doors) and is hollow thus does not block noise. This caused us issues on 3/6 nights due to the level of noise in our room being too loud to sleep, on two nights this could be heard through headphones. The issue as we see it is that the interior void/courtyard leads directly down to the bar and restaurant with no noise separation. In my view two things should be true; that you can enjoy a restful night in the rooms, and people should be free to enjoy the bar. Sadly the hotel has not equipped itself to allow both. As the hotel had no interest in resolving the issue and the way our concerns were dealt with in our view this was not a customer service focussed hotel. I couldn’t recommend this hotel.

10

Edgar

Dec 7, 2024

·

Stayed 2 nights

Nice place, staff is over all attentive. Some of the staff need training in basic conflict resolution. Other than that the hotel is a great place to stay.

10

Ying

Apr 12, 2025

·

Stayed 4 nights

The Alest is a beautiful hotel located in the best location of CDMX. The staff are really professional and friendly! The hotel is very clean with great amenities.

10

Haji V

Jul 14, 2025

·

Stayed 5 nights

This was one of the nicest hotel stays we have ever had. Accommodations were beautiful and every member of staff went out their way to make sure we felt at home. From the amazing team at the front desk to the staff in the dining room to the bell staff and the house keeping staff all exhibited the highest levels of professionalism and service.

10

Michelle

Apr 10, 2025

·

Stayed 3 nights

The Alest never disappoints. This has become our go-to hotel for stays in the Polanco area. Service is top-notch and super friendly. The hotel is gorgeous and the rooms spacious. Until next time!

2

Olga

Jun 6, 2024

·

Stayed 2 nights

Muy caro para lo que es Nos perdieron una maleta que dejamos unas horas en resguardo, el Personal exigía propinas etc etc No lo recomiendo en absoluto

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10

Edita

Mar 3, 2025

·

Stayed 3 nights

GREAT stay! Location is convenient, property exceptionally well kept, staff members - extraordinarily kind! Many staff members deserve more than "honorable mention" here - Ms.Carla, Maribel, Mr.Armando, Marco Antonio, Guillermo and wonderful ladies who made sure our room is nothing but comfortable and clean on daily basis. Thank you all and looking forward to see you all again! Edita & family, San Antonio

10

Constance

Jul 30, 2025

·

Stayed 6 nights

Great hotel! The staff was amazing.

8

George

Feb 2, 2024

·

Stayed 3 nights

Everything is great. Only issues are general noise in the hotel as well as staff service. Half are amazing and half aren’t.

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Location

Prime Polanco location on a quiet, safe, and walkable street steps from restaurants, shops, and Lincoln Park.

Related guest reviews

10

Susanna

May 4, 2025

·

Stayed 6 nights

Unique and elegant property. Close to shops, walkable and convenient.

10

Jacqueline

Apr 6, 2025

·

Stayed 8 nights

Lovely boutique hotel on a quiet street in the heart of Polanco, steps away from Lincoln Park, restaurants, cafes, shops, and more. Elegant spaces, generous rooms and bathrooms, and very comfortable bed. Room amenities and breakfast were first class.

10

Faustino De Jesus

Sep 20, 2024

·

Stayed 1 night

Excelente ubicación

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10

Juan Pablo

Mar 23, 2025

·

Stayed 3 nights

Beautiful property. Great location in Polanco area.

10

Magdalena

Aug 31, 2025

·

Stayed 3 nights

Convenient property near all the shops and restaraunts in Polanco. The hotel is beautifully decorated and offers great service.

10

Jaime

Oct 12, 2024

·

Stayed 1 night

Esta en el corazon de polanco, todo esta caminando.

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10

Elane

Oct 6, 2024

·

Stayed 3 nights

Great staff and location A

10

Gina

Nov 16, 2024

·

Stayed 2 nights

Está ubicado a unos pasos de la zona de restaurantes del parque Lincoln y la zona de restaurantes. El hotel es muy lindo, el desayuno es rico, el personal muy amable. Es la segunda vez que nos hospedamos y por supuesto regresaremos.

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10

CECILIA

Jul 27, 2024

·

Stayed 2 nights

Amazing hotel, great location.

10

BRENDA

Apr 30, 2025

·

Stayed 1 night

Very nice and good area

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Dining

Many guests enjoyed the on-site restaurant and found breakfast tasty. Others felt the included breakfast menu was limited or average, with occasional extra charges for certain drinks.

Related guest reviews

10

Jacqueline

Apr 6, 2025

·

Stayed 8 nights

Lovely boutique hotel on a quiet street in the heart of Polanco, steps away from Lincoln Park, restaurants, cafes, shops, and more. Elegant spaces, generous rooms and bathrooms, and very comfortable bed. Room amenities and breakfast were first class.

10

Carrie

Jul 22, 2025

·

Stayed 4 nights

Friendly. Delicious breakfast. Good location. Would upgrade room

10

Margarita

Apr 7, 2025

·

Stayed 4 nights

Superb service and facilities. Cozy, beautiful and comfortable boutique hotel in perfect location. Our group of 12 friends felt really at home. The breakfast was delicious and the restaurant nicely decorated.

8

FERNANDO

Oct 14, 2024

·

Stayed 1 night

Un muy lindo hotel con una magnífica ubicación, solamente esperábamos más de la comida, pero en general todo estuvo muy bien!

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8

Joakim

Jan 4, 2025

·

Stayed 3 nights

Ett väldigt trevligt hotell. Här kommer några plus och minus Plus 1. Fri påfyllning av minibar (oerhört uppskattat) 2. Turn down service med choklad på nattduksbordet. Minus 1. Väldigt liten säng 2. Litet rum man kände lite smått instängd då fönster vätte mot en innegård på några få meter. 3. Rummet saknar Chromecast på tvn. Detta hade varit ett trevligt tillskott. 4. Frukostmenyn som var inkluderad var mycket liten. Man fick till och med betala extra för en ynka cappuccino, snålt!! 5. Det finns inga universal uttag i rummet. Hotellet hade heller ingen universal reseadapter att låna ut

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10

Juan

Dec 14, 2024

·

Stayed 5 nights

Excelente hotel: buena ubicación, hermosa decoración, atención a los detalles excepcional. Habitación amplia, limpia y cómoda. En la habitación nos recibieron con dulces tradicionales de Mexico, el mini bar estaba incluido y lo surtían todos los días, en las noches nos sorprendían con un postrecito diferente. Lo único que no nos pareció fuera de serie fue la panadería incluida en el desayuno, pero, sin dudarlo, volvería a alojarme en este hotel.

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10

Alison

Jul 16, 2025

·

Stayed 5 nights

Exceptional Stay – Highly Recommend! We had an amazing experience at The Alest Hotel. The hospitality was top-notch—the staff was incredibly courteous and made us feel truly welcomed. Our room was luxurious, comfortable, and beautifully designed. The hotel’s restaurant and bar were a highlight—everything we ordered was delicious and thoughtfully prepared. The Alest is a stunning property in a great location. We can’t wait to come back!

10

Priya

Jun 19, 2024

·

What a lovely experience! Luis arranged the best tours for us. Gave helpful dining recommendations. Everything was within walking distance. Great with teenagers always looking for something to do or eat. The staff were kind, and helpful to my entire family that booked 3 rooms for 4 days. The only thing that could improve was the dining. Breakfast selections in the included breakfast were not great, and honestly we preferred to leave and eat elsewhere or just eat a granola bar instead. After staying at the Four Seasons in April this location is much better, service on par but food selections are weak in comparison.

10

Estela

Oct 7, 2024

·

Stayed 2 nights

Beautiful hotel, excellent breakfast, great service, the best location in Polanco! I will definitely be back!

10

Laurel

Jan 9, 2025

·

Stayed 1 night

Absolutely fantastic! Beautiful property. Attention to detail 9with everything) was perfect. Restaurant / breakfast and bar also great. Staff a joy to interact with. One of the best hotel experiences I've had in a long time.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $430	19 $369
20 $412	21 $411	22 $1,605	23 $415	24 $387	25 $405	26 $405
27 $386	28 $369	29 $369	30 $429

Su	Mo	Tu	We	Th	Fr	Sa
				1 $690	2 $707	3 $700
4 $672	5 $657	6 $657	7 $737	8 $1,034	9 $787	10 $961
11 $722	12 $692	13 $768	14 $2,034	15 $1,070	16 $755	17 $791
18 $679	19 $672	20 $727	21 $812	22 $858	23 $473	24
25 $706	26 $680	27 $672	28 $705	29	30	31

The Alest Hotel

About this property

Location

Room options

Deluxe Junior Suite

Superior Double Room

Superior Room King

Grand Deluxe Room

Deluxe Room

Superior Room Queen

Grand Deluxe Double Room

Grand Deluxe Suite

Guest reviews of The Alest Hotel

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Alest Hotel

Prices for upcoming dates