Hotel Villa Eur

DIRTY, INFESTED WITH ANTS, PERSONNEL NOT WILLING TO HELP, NO SOUNDPROOFING. The hotel is old, dirty and poorly maintained. Although the bed sheets and towels were clean, the room was generally dirty. The “white” curtains were so covered in dust that they looked dark grey, and the corners of the floor and the shower walls were dirty and looked like not cleaned for years with packed dirt. The rooms are infested with ants. Ants were crawling all over the bed every night. I was biten by ants. After the first night, I asked reception to move me to another room because of the ants, but they sprayed a chemical instead. It didn’t solve the problem—the ants still reappeared. The spray was so strong that, despite sleeping with the windows open, the next day I had a terrible headache and felt exhausted. The staff were unhelpful and unwilling to resolve the issue. Even though I stayed for 5 days and reported the “ants” problem after my first night, they refused to move me from the infested room. They were saying that ants were there because of food in the room. I never had any food in the room. Then the personnel accused that the previous guests had food and after the spray, the ants would not appear again. But as the ants kept appearing every night after the spray, the problem was definitely not linked to “food”. The room had poor soundproofing—you could hear everything happening in the neighboring rooms. The only decent thing was the breakfast.

Overall everything was excellent. One person in the group was in a wheelchair and the polished us two rooms due to the bathrooms being different and allowed us to choose which one would work best upon arrival. The building is large and while some spaces are dated it was clean, quiet ( no issues with noise like another review stated) and the staff were helpful. It was nice to be away from the center of all the tourists traps. Allowed to engage with more locals and see an interesting part of Rome. You will need a taxi to get to the ancient part of Rome or other attractions but we booked private tours which picked us up right at the hotel so this did not impact us much. Would definitely stay here again! Grazie mile!

Great!!!

A great place for the price. Especially in a big city.

Poor breakfasts. Staff in the evening so unprofessional. I booked 2 rooms and surprisingly one room have fridge and the other don’t. The safe box in both rooms doesn't work and the staff not willing to fix it. No services are provided even a cup of water you need to go down to the bar and buy it.