Name: Hilton Garden Inn Ann Arbor
Address: 1401 Briarwood Cir, Briarwood, Ann Arbor, Michigan, United States of America, Ann Arbor, Washtenaw County, US
Price range: US$101–US$296 per night
Rating: 8.68

What guests think

At Hilton Garden Inn Ann Arbor, travelers consistently praise clean rooms, friendly staff, and a convenient location near the university and Briarwood Mall, while noting that breakfast is frequently not included and can feel pricey.

Rooms are generally comfortable and spacious, though some guests cite dated furnishings, softer or lumpy mattresses, noise from nearby rooms or doors, and occasional Wi-Fi or maintenance issues. Service is widely described as warm and helpful, but there are reports of rude or unresponsive interactions and uneven handling of noise or check-in problems. Families appreciate the kid-friendly indoor pool and splash area, although several stays mention unexpected closures, chilly water, or the absence of a hot tub. Overall, expect a clean, convenient stay with family-friendly amenities and variable extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A kid-friendly indoor pool and splash area is a big draw for families, but several reviews report unexpected closures or chilly water, and there is no hot tub. Fitness room and common areas are appreciated, while bar/restaurant availability can be inconsistent; parking is easy.

Related guest reviews

4

Kimberle

15 Dec 2025

·

Stayed 1 night

8-10 children from diapers to maybe 13 allowed unattended in the pool/workout area without proper bathing suits.

8

Tammy

4 Sept 2024

·

Stayed 2 nights

Nice, safe location. Friendly, helpful staff. Very clean with a nice view of the river and across from a mall. Wonderful pool for children (although we don't have children), however too cold to swim. The pool needs to stay a little warmer to be able to use.

4

Evelyn

22 Mar 2025

·

Stayed 1 night

The pool was closed. We did not know this because of booking thru Expedia.

10

MELISSA

3 Apr 2024

·

Stayed 1 night

Excellent pool for kids

6

Douglas

12 Nov 2024

·

Stayed 1 night

Lounge was closed because of no bartender. Kitchen was closed because no cook. We traveled quite a bit and these closings were beyond disappointing. Don't stay there again!

4

Kimberly

17 Feb 2025

·

Stayed 2 nights

We booked this vacation 2.5 weeks before arriving. We selected this specific hotel in this area due to the pool that has a small area for young children to play and swim. We were meeting up with my daughter and her two small children for the weekend. We checked in and headed to our rooms as the kids were excited to go to the indoor pool. We went to the pool and couldn't get through the door. I went to the front desk and asked how we access the pool. I was told the pool is closed for the weekend for repairs. First, why would you close your pool over a weekend for repairs on your busiest pool days??? I explained why we chose this hotel in this area. He said there is nothing I can do about it the pool is closed, sorry. I said we would like to cancel our reservation, and he told me it was too late no cancellation is allowed. I asked why I wasn't notified prior to my arrival date so, I could have cancelled and booked a hotel with a working pool. He said he doesn't know. Needless to say, my family and I were so disappointed as the purpose for this hotel was for the kids to swim during the winter. Also, the way I was treated by the front desk staff they didn't care that I just spent $400 to stay there and our needs were not met. My family and friends I mentioned this to will never book at this hotel again because of the way we were poorly treated.

8

Caitlin

29 Dec 2025

·

Stayed 2 nights

Clean room, kids loved the splash pad

10

Stephanie

2 Feb 2025

·

Stayed 2 nights

Staff were so nice and accommodating. Would have enjoyed a hot tub (there is just an indoor pool designed for kids), and the printer wasn’t working right, but staff assisted us in getting what we needed without it. I would stay here again.

10

Victoria

27 Jul 2025

·

Stayed 1 night

We (Family of 3 + dog) stayed one night and it was an enjoyable stay. Very clean! We loved the pool. The parking is easy and we walked over to the mall just across the parking lot which was nice. Conveniently located near the university. Aldina (front-desk) and Heather (server) were very kind to us during our stay! The included breakfast was a nice touch! We will be back again.

8

rebecca

17 Apr 2025

·

Stayed 4 nights

My sister and I recently took a four-night trip. The staff was friendly and helpful, the room was spotless, and the breakfast was very nice. However, the fitness room and indoor pool were closed.

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Cleanliness

Reviews consistently highlight very clean rooms and public areas. A few guests reported housekeeping lapses or maintenance issues such as hair in showers, stained sheets, low water pressure, or malfunctioning in-room equipment.

Related guest reviews

8

Jim

4 Aug 2024

·

Stayed 1 night

The bathroom has a loose floor tile that needs to be repaired but otherwise the room was great

10

Chris

15 Jun 2025

·

Stayed 2 nights

Room fridge did not work well. Floor ice machine not working. Breakfast was vert expensive, $25.00 for scrambled eggs, sausage and a small coffee.

10

Elizabeth

11 Jun 2023

·

Stayed 1 night

The hotel is very nice. It was quieter than I expected being close to the highway. Staff is friendly and efficient. The only issue is the water pressure is a bit low, and the shower floor is very slippery. I would definitely stay again.

8

Rachel

27 Nov 2023

·

Stayed 1 night

Everything was pretty great but we did have a brownish stain on our sheets.

10

Leah

26 Feb 2024

·

Stayed 1 night

This hotel was very clean. The front desk staff at check-in and check-out were very friendly. We checked in pretty late, but the staff person at the front desk was still smiling, very welcoming, and offered us additional bottles of water for our room. I also love that it is a pet-friendly hotel (even though we didn't have our 4-legged family with us). Will definitely stay here again.

10

Mary

4 Sept 2025

·

Stayed 1 night

The room was clean and pleasant.

10

Jamie

3 Jun 2024

·

Stayed 1 night

Very clean

10

Katya

31 May 2025

·

Stayed 2 nights

Clean rooms every time I visit, polite staff and close to the highway. My main concern is cleanliness when I book a hotel and this place never disappoints.

10

Judy

30 Mar 2025

·

Stayed 1 night

The bed was very comfortable and the pillows were wonderful. The only downside to the room was the wad of hair in the shower from a different customer. Other than that, we could not have asked for a better experience.

10

Ward

29 Sept 2025

·

Stayed 1 night

Room very clean and nice.

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Rooms

Rooms are generally comfortable and spacious, with many noting quiet stays and good beds. Some guests mention dated furnishings, noise from neighboring rooms or door slams, softer or lumpy mattresses, limited outlets/USBs, and occasional Wi-Fi issues.

Related guest reviews

10

Michelle

16 Jun 2025

·

Stayed 1 night

Excellent staff, spacious room, clean

10

Jeffrey

20 Jul 2024

·

Stayed 1 night

Stayed for one night during the Art Fair and a sports camp at UM. Very easy check-in and extremely quiet room. Everything was clean and very comfortable. Great to have 2 Queen beds instead of 2 Full size.

8

Deborah

29 Dec 2024

·

Stayed 5 nights

It is a great hotel but our room, Room 225, overlooked the roof so the HVAC was quite loud. I guess that is why they put a white noise machine in the room, which helped, but make sure to specify a room that is quieter for a better experience. We booked for 5 nights but left a night earlier and still had to pay for it because of the rules of our reservation but if we stay again, will ask for a room that is far from the roof.

10

Ricardo

28 Dec 2025

·

Stayed 1 night

The check in was easy. Our stay was quiet and comfortable. The beds are firm and clean. Nice heating. Thanks for the hospitality

10

Amanda

9 Apr 2024

·

Stayed 1 night

Property was convenient to all things Ann Arbor. Facility was very clean with good amenities. Our biggest complaint was the rooms did not have any USB plugs to charge phones overnight and we did not bring a brick with us.

4

Jonathan

19 Nov 2025

·

Stayed 1 night

Noisy neighbors. Asked for assistance from staff. Said they couldn't do anything about it. Up until 4 am.

6

Anne

15 Jul 2025

·

Stayed 1 night

Old in need of an update. Horrible lumpy bed. My husband and I both woke up with back aches. We miss bedside amenities, such as lists of nearby restaurants, channel guides, TV manual. It listed several channels, but only a few were available. Certainly not what I remember a Hilton hotel being.

8

May Tak

10 Jun 2025

·

Stayed 3 nights

The surrounding area felt somewhat desolated, but the hotel room is spacious and comfortable.

10

Ruth

5 Jan 2025

·

Stayed 1 night

The property is conveniently located right on Briarwood Mall. The only thing I don't like is how loud the room doors are when they close. I can hear other doors from our room and there were times that I woke up from the noise.

8

C

10 Feb 2025

·

Stayed 2 nights

Comfortable beds. Get a room facing the parking and away from the highway and pool. I didn’t get the breakfast. I ate in Kerrytown and near the business school.

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Service

Staff are widely described as friendly, accommodating, and helpful, with multiple shout-outs to front desk and breakfast teams. However, several reviews report rude or unresponsive interactions and uneven handling of issues.

Related guest reviews

10

Breia

22 Feb 2024

·

Stayed 1 night

The AGM that worked on Wednesday 2/21 in the afternoon was amazing. Heather at the bar was also great. The hotel was absolutely lovely. Better than expected, and I’ve stayed at a lot of Hilton branded hotels. This one definitely exceeded expectations. It is in a great location as well. The bar cocktails are absolutely wonderful if you want to sit and relax before heading back to your room. The woman at the front desk in the morning (Rhea) was also super friendly, and had the coolest earrings. Highly recommend this hotel if you are in the area.

10

MANOJ

9 Apr 2025

·

Stayed 1 night

Property was excellent and the reservation staff were excellent. The bartender lady was a bit rude I felt. I asked her for a plastic utensils. She did give it to me but made me feel very small. I wasn’t sure it was because the color of my light brown skin but I will give her the benefit of doubt and assume she was just having a bad day. Overall if you ignore the bartender lady the experience will be wonderful.

10

Eswara

24 Aug 2025

·

Stayed 2 nights

Always enjoy staying at this Hilton Garden inn. The reception staff, especially the day shift and night shift gentleman, the breakfast restaurent ladies were very welcoming and made the breakfast experience good. Look forward to the next stay. The Mexican restaurant near the hotel was also very good.

4

Deborah

30 Dec 2025

·

Stayed 1 night

Breakfast service (Ahmad) was terrific. Desk staff was terrible. They were inattentive about everything, including a broken toilet that necessitated our using the lobby toilet.

10

Erika

18 Jul 2025

·

Stayed 1 night

It was almost fully booked. We had an issue getting an accessible room but staff worked really hard to help us and in the end we were very satisfied.

2

Jennifer

22 Jul 2025

·

Stayed 1 night

I went to check-in, their system was down, and instead of an apology or explanation, I got yelled at by the front desk for asking "are you ready for me?" when I approached the desk. The WORST part (because things happen) was when I called the manager on Monday, there was defensive reaction, no apology and no "what can we do to make this right". I had to book & stay at another hotel where I was treated wonderfully! This is not my first negative run-in with a Hilton. What has happened to this hotel? Never again!!

10

Erin

20 Aug 2025

·

Stayed 2 nights

We really enjoyed our stay. Staff was super friendly! Loved the conversation with bartender Jamie, she was funny and gave us great local advice!

2

Kelly

23 Aug 2023

·

Stayed 3 nights

Showed up at 11:30 at night, the desk person asked me to sit in the waiting area. After 15 minutes she scolded me when I tried to go back to front desk. After 30 minutes she told me there was a mistake and no rooms were available. She offered no help in finding alternative hotels. I had booked this hotel 3 months in advance for a three day stay.

10

Debra

19 Jun 2025

·

Stayed 1 night

Isaiah at the Front Desk was amazing and very kind. I missed my turn-off from the freeway and became utterly LOST. I called the hotel and Isaiah answered (poor soul); I told him I was on the corner of Maple Rd & Newport Rd and he took the time to find my whereabouts on a map and told me exactly how to get back to where I should be to reach the hotel. THANK YOU ISAIAH! GOD BLESS YOU!

8

Linda

16 Jun 2025

·

Stayed 1 night

The rooms are very clean. The majority of the staff were kind and helpful, only one person (bartender) that had the worst attitude.

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Location

Convenient for the University of Michigan and Briarwood Mall with easy highway access; many felt safe and found shopping and dining nearby. Some noted potholes or a worn feel in the immediate area.

Related guest reviews

8

Michaele

28 Mar 2025

·

Stayed 2 nights

Mall area was good. Pot holes were bad

10

Heather

27 Apr 2025

·

Stayed 1 night

Easy to get to yet away from the hustle of campus. Easy access to 94. Clean room.

10

Lana

6 Jun 2025

·

Stayed 3 nights

Even with the road work outside the property it was still very convenient, pleasant and clean.

10

Amanda

2 Aug 2025

·

Stayed 1 night

Was such an amazing place to stay was walking distance for everything we needed

10

Dawn

1 Sept 2024

·

Stayed 2 nights

Quiet, perfect location.

10

Amanda

9 Apr 2024

·

Stayed 1 night

Property was convenient to all things Ann Arbor. Facility was very clean with good amenities. Our biggest complaint was the rooms did not have any USB plugs to charge phones overnight and we did not bring a brick with us.

6

Thomas

28 Mar 2025

·

Stayed 3 nights

Old property, needs updating. Area around property is in disrepair as well.

10

Victoria

27 Jul 2025

·

Stayed 1 night

We (Family of 3 + dog) stayed one night and it was an enjoyable stay. Very clean! We loved the pool. The parking is easy and we walked over to the mall just across the parking lot which was nice. Conveniently located near the university. Aldina (front-desk) and Heather (server) were very kind to us during our stay! The included breakfast was a nice touch! We will be back again.

10

Aaron

23 Jun 2024

·

Stayed 2 nights

Easy access from highway

10

Ruth

5 Jan 2025

·

Stayed 1 night

The property is conveniently located right on Briarwood Mall. The only thing I don't like is how loud the room doors are when they close. I can hear other doors from our room and there were times that I woke up from the noise.

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Dining

Breakfast is frequently not included and is considered pricey by several guests, though some found it good. Bar/restaurant service and availability vary, with a few positive experiences alongside reports of closures or rude service.

Related guest reviews

10

David

8 May 2023

·

Stayed 2 nights

Outstanding hotel. Modern. Aesthetic. Comfortable. Light. Friendly, helpful staff, great breakfast restaurant (though man y items come with a cost). I have two comments for consideration. First, there is are no recycling bins. Second, the difference between the complimentary breakfast offering and the paid breakfast offerings is not clear.

10

Chris

15 Jun 2025

·

Stayed 2 nights

Room fridge did not work well. Floor ice machine not working. Breakfast was vert expensive, $25.00 for scrambled eggs, sausage and a small coffee.

10

MANOJ

9 Apr 2025

·

Stayed 1 night

Property was excellent and the reservation staff were excellent. The bartender lady was a bit rude I felt. I asked her for a plastic utensils. She did give it to me but made me feel very small. I wasn’t sure it was because the color of my light brown skin but I will give her the benefit of doubt and assume she was just having a bad day. Overall if you ignore the bartender lady the experience will be wonderful.

10

Jennifer

17 Aug 2025

·

Stayed 1 night

Nice quiet hotel. Nice rooms and lobby. Breakfast buffet a little too expensive. We would stay again.

8

Steve

18 Apr 2025

·

Stayed 3 nights

Very attractive, generally comfortable hotel. We had an "accessible" room that was huge. Bathroom was large and would easily accommodate a wheelchair even in the shower. The negatives (for us) were that we found both beds to be too soft. Also, although the restaurant was attractive and the server was great, there were no vegan options for breakfast except for the buffet but that cost $24. We just don't eat that much for breakfast. (I had a nice yogurt and fruit bowl for $10 but yogurt isn't vegan so my companion made due with coffee). So, very nice hotel but not ideal for us.

6

Douglas

12 Nov 2024

·

Stayed 1 night

Lounge was closed because of no bartender. Kitchen was closed because no cook. We traveled quite a bit and these closings were beyond disappointing. Don't stay there again!

10

Juanita

16 Nov 2025

·

Stayed 2 nights

Breakfast was not included in our stay

10

Hyun Jin

1 May 2024

·

Stayed 2 nights

We loved the pool. It’s very kids friendly. And the property is very spacious. We enjoyed it very much. Only thing is breakfast wasn’t too impressive.

8

rebecca

17 Apr 2025

·

Stayed 4 nights

My sister and I recently took a four-night trip. The staff was friendly and helpful, the room was spotless, and the breakfast was very nice. However, the fitness room and indoor pool were closed.

8

Whitney

17 Dec 2024

·

Stayed 1 night

Very good stay, and excellent location for what we were needing. Close to shopping, dining etc. options. Staff were very friendly and helpful. The only downside was their continental breakfast was not free and not included in our stay which I thought was odd. It was displayed on a whiteboard nearby but wasn't noticed or made aware of until the end of the meal.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$115
February	US$119
March	US$119
April	US$137
May	US$136
June	US$144
July	US$206
August	US$209
September	US$162
October	US$177
November	US$144
December	US$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $111	17 $153	18 $266	19 $266
20 $102	21 $124	22 $124	23 $129	24 $296	25	26
27 $108	28 $108	29 $101	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $130	2 $185	3 $172
4 $155	5 $121	6 $121	7 $121	8 $121	9 $232	10 $279
11 $121	12 $121	13 $121	14 $122	15 $187	16	17
18 $121	19 $121	20 $131	21 $202	22	23	24
25 $139	26 $126	27 $121	28 $121	29 $121	30 $161	31 $161

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Drinks & Snacks)

Room, Accessible

King Hearing Accessible with Tub

One King Bed

Room, 2 Queen Beds, Accessible

King Hearing Accessible

Two Queen Beds

Room, 2 Queen Beds, Tower

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Ann Arbor

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Prices for upcoming dates