Name: Hampton Inn & Suites Pittsburgh/Waterfront-West Homestead
Address: 301 Waterfront Dr W, Pittsburgh, Pennsylvania, United States of America, Pittsburgh, Pennsylvania, US
Price range: $121–$375 per night
Rating: 7.45

What guests think

At Hampton Inn & Suites Pittsburgh/Waterfront-West Homestead, guests praise the riverfront location with walkable dining and shopping, frequent river-view rooms, and generally friendly staff, while noting inconsistent housekeeping, dated maintenance, and occasional problems affecting comfort and convenience.

Rooms are often spacious and comfortable with pleasant views, but several reviews cite hard-to-open doors, noisy or unreliable HVAC, and other minor repairs. Facilities include a riverside patio/fire pit, pool, and a fitness room; guests enjoyed these when available, though there are recurring reports of elevator outages, cloudy or closed pool, broken ice machines, and hot common areas. Breakfast feedback varies from good selection to weak quality and timing. Expect a convenient riverfront stay with good value if you prioritize location, but anticipate variability in upkeep and services.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Riverside patio/fire pit is a highlight; pool and fitness room are available. Multiple reviews report maintenance problems (elevator outages or odors, cloudy or closed pool, broken ice machines and laundry, and hot common areas due to HVAC issues).

Related guest reviews

8

Mark

Dec 3, 2023

·

Stayed 2 nights

Property is river front and a beautiful patio with a working fireplace for relaxing along with a peaceful night air and an adult beverage of your choice (BYOB). Property is currently in going renovations and will be beautifully adored upon completion. Staff is amazing and friendly, housekeeping works hard to maintain a clean environment. Close to shopping and sightseeing.

6

Nancy

Jul 15, 2025

·

Stayed 3 nights

Room was cool but the rest of the hotel was too hot. We went over July 4th weekend and it was cooler outside than it was in the lobby and hallways. Ice machines didn’t work on all the floors

2

Brijesh

Sep 6, 2023

·

Stayed 1 night

Property is not in good condition. The hallway on each floor is without ventilation, humid and hot. Long wait for elevator because one of the two elevator was out of service for 2 days and I didn’t see anyone fixing it. First room I got had drain problem and it smelled. The only part out of my stay that I can consider good is breakfast. Overall experience is bad and I will not stay at any Hampton if this is how they inspect and maintain their properties.

4

Mark

Jul 21, 2024

·

Stayed 3 nights

Everything appeared to be broken or poorly maintained. Front doors wouldn't close fully and made squealing noises when opening. Most of the light in the pool flickered or were out completely. Dryer for customer use was broken but still took my money. When I reported to front desk the attendant flippantly stated they knew it was out of service (no signage to indicate this however) and I should have used a different one in the staff area, though no offer of refund or attempt to help further was made.

10

Jennifer

Aug 25, 2025

·

Stayed 2 nights

Love seeing the smoke stacks from my room! My Dad used to work in the mill. Beautiful fireplace out back, looking at the mon river. Everything was excellent and enjoyed my stay!

10

Britney

Feb 19, 2025

·

Stayed 1 night

Everything was great. Pool was warm and room was quiet.

8

Mary

Nov 23, 2023

·

Stayed 1 night

Fire pit was nice pool was warm no real issues

6

Lisa

Apr 29, 2025

·

Stayed 1 night

The staff was not friendly and seemed ambivalent. One of the elevators had a strong smell of marijuana. One guest said the entire 2nd floor smelled of it. The other elevator had a strong cigarette smoke odor. Probably will not stay at this property again.

2

Raymond

Sep 13, 2023

·

Stayed 3 nights

Rooms were way over due for an updating, broken CFL lights (they contain mercury) never had the room serviced, both elevators did not work the 3 nights we were there, we were on the 4th floor. Gym equipment was broken.

4

Gerald G

May 24, 2024

·

Stayed 2 nights

We had a 2nd floor room with a view of a brick wall. Went to go back to lobby from 2nd floor & elevator didn’t work, called desk & was told “elevator probably overheated!” Next day, still no elevator & night worker didn’t bother telling manager. Not impressed for the amount of money they charge.

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Cleanliness

Feedback on cleanliness is mixed: many found rooms and public areas clean, but others noted dirty bathrooms, stains, odors, and inconsistent pool cleanliness. Housekeeping during stays was infrequent or missed for several guests.

Related guest reviews

4

Heather Wells

Jun 8, 2025

·

Stayed 1 night

The bathroom and vanity area smelled like urine, the pool was so cloudy it looked dirty

4

Shontae

Feb 21, 2023

·

Stayed 1 night

The property needs an update. My room was very dirty, i knew it was a bad sign when my room door looked like it hadnt been painted in generations. My sheets was dirty, stains everywhere HK management should be ashamed. I did not sleep in the beds we just went home. I wasted money.

6

Kathryn

Apr 7, 2023

·

Stayed 3 nights

When I arrived at the property the room, specifically the door knobs and carpet, were visibly dirty. During the 3 nights we were there we didn’t receive room service once. When I asked a house keeper for clean towels he stated he only had enough for the rooms he was supposed to clean. The area outside of the hotel, including the abundance of food choices, was great.

2

Anushkha

Sep 12, 2023

·

Stayed 5 nights

We attended a family wedding in Pittsburgh, and our family had several rooms at this hotel. All of the rooms were in terrible state, stains on carpets, cupboards full of dust that had not been cleaned in months. Stains on room doors, bathroom door frames were full of mould - as were some of the bath tub edges. The furniture in the bedrooms and bathroom was so old, it was full of scratches and in general very poor condition. The rooms were dark and dull. The beds were not particularly comfortable. To top it off, during our 5 day stay, we asked twice for the bedsheets to be changed and were told it would be done, once we complained it had not been done - the reception staff simply say that Housekeeping finish at 5pm and nothing could be done. Overall the cleanliness in this hotel is very severely lacking. The breakfast area was poorly managed, and not cleaned during breakfast hours. Generally, there were crumbs all round the bread area and toaster. Very poor standards for a Hilton property. I would avoid staying at this property.

10

Nancy

Oct 3, 2025

·

Stayed 1 night

Our room was clean and fresh. We also had a view of the river which was awesome!

8

Michael

Nov 23, 2025

·

Stayed 1 night

The room was clean and spacious and very nice. The breakfast was what was expected. Overall the hotel seemed clean and orderly but im not sure what was up with the elevators but they stunk. Very unpleasant and honestly i was surprised, a little bit of oder neutralizer should take care of that. The next morning there was spilled milk in the elevator and a slippery sign was opened over it and to my surprise an employee was riding down in the same elevator and she never cleaned it up. Mustn't of been her job! The bed was a little hard for me but my wife was comfortable so i guess 50/50 is decent.

4

Brian

Apr 11, 2023

·

Stayed 2 nights

Rooms were very dirty. Stains on the blankets, pillow sheets and towels. Tables and countertops were very sticky and refrigerators we not working for medication that needed chilled. They put us in 2 different rooms and same issues with both.

6

Gina

Jul 15, 2024

·

Stayed 3 nights

Staff at desk and dining area very friendly and helpful. Housekeeping did not come into our room during our stay ( Thursday - Sunday). We had to call each night for towels, washcloths, toilet paper, and coffee pack. The desk staff delivered these items quickly. Also trash was never emptied

6

Myranda

Dec 20, 2024

·

Stayed 1 night

Room had a weird smell. Overall didn't feel the cleanest.

6

Sandra

Jul 20, 2025

·

Stayed 5 nights

I have stayed here a number of times over the years. Cleanliness, lack of service did not meet expectations. Sticker on mirror stated cleaning every other day. In a 5 night stay, the bathroom was not cleaned, sheets were not changed.

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AI-generated summary based on recent guest reviews

Rooms

Many guests liked the spacious rooms, comfortable beds, and river views. Repeated issues include hard-to-open or damaged doors/deadbolts, noisy HVAC or fridge, limited or missing in-room amenities (e.g., fridge/microwave), and unreliable Wi-Fi.

Related guest reviews

6

Sherry

Jun 7, 2025

·

Stayed 3 nights

This hotel was ok. I don’t think I would stay here again. They do not let you adjust the thermostat under 68 degrees and it made it very warm and uncomfortable to sleep.

6

brenda

Apr 15, 2024

·

Stayed 1 night

Teens on our floor knocking on the door and running. Also there wasn’t an exhaust fan in the bathroom. The Wi-Fi was so bad I never got more than 2 bars

8

David

Nov 17, 2023

·

Stayed 2 nights

The door to the room could not be deadbolted, and the Wifi was very hard to connect with.

10

Nancy

Oct 3, 2025

·

Stayed 1 night

Our room was clean and fresh. We also had a view of the river which was awesome!

8

Michael

Nov 23, 2025

·

Stayed 1 night

The room was clean and spacious and very nice. The breakfast was what was expected. Overall the hotel seemed clean and orderly but im not sure what was up with the elevators but they stunk. Very unpleasant and honestly i was surprised, a little bit of oder neutralizer should take care of that. The next morning there was spilled milk in the elevator and a slippery sign was opened over it and to my surprise an employee was riding down in the same elevator and she never cleaned it up. Mustn't of been her job! The bed was a little hard for me but my wife was comfortable so i guess 50/50 is decent.

6

angela

Oct 15, 2024

·

Stayed 2 nights

No refrigerator in room front desk stated the rooms were just remodeled & the fridge wasn’t put back in yet.

8

John

May 13, 2025

·

Stayed 1 night

We had a river view room and it was quiet. The door blocked sound well. Go early for breakfast, because they didn't do more oatmeal, when it ran out by 9AM and they don't offer instant oatmeal packs. Also they started taking food away at around 9:30am, even though breakfast is from 6-10am every day. The breakfast serving and dining area was kept clean.

6

Michael

Aug 16, 2025

·

Stayed 2 nights

Had to go 3 floors down for ice, the air conditioner in the room sounded like a clothes dryer, 2 nights of no sleep

8

Janice

Oct 15, 2024

·

Stayed 1 night

My door did not close properly. The top hinges had been damaged. The gentleman at the front desk came to the room when called and attempted to repair. He got it to close but the dead bolt would not lock. He was very helpful and called it into Maintenance to be completely repaired the next day.

8

Victoria

Sep 30, 2024

·

Stayed 2 nights

Room was mostly clean and comfortable. Small amount of staining in the shower. Biggest issue was the door to the bathroom was too big and made a horrible noise scraping across the floor when you tried to close it. And the door too the room was sticky as well. My husband basically had to shoulder check when we went in. Otherwise good breakfast, good room and a great location

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Service

Staff are frequently described as friendly, helpful, and responsive, with several standout mentions. However, guests also report check-in delays, room assignment errors, a missed wake-up call, and inconsistent problem resolution.

Related guest reviews

10

John

May 28, 2024

·

Stayed 2 nights

The staff was very friendly and kind.

10

Kay

Jul 24, 2024

·

Stayed 3 nights

The front desk was excellent (CJ). The General Manager was efficient and very responsive to requests for help. I will stay here next time I am in Pittsburgh.

10

Melinda

Feb 23, 2025

·

Stayed 1 night

We had a very nice stay. The front desk person Hiedi did a great job!

10

Ken

Jul 4, 2025

·

Stayed 2 nights

The staff at this location is extraordinary. Responsive to needs. Helpful and friendly. I’ve stayed here many times and I’m never disappointed.

6

John

Aug 29, 2025

·

Stayed 1 night

Friendly service,but forgot my wake up call.Luckily,my alarm worked.No drain in bathroom sink,and wasn't the cleanest bathroom.Very expensive hotel for what you get.

2

Cherice

Feb 26, 2025

·

Stayed 1 night

The customer service was terrible.

10

Vanessa

Jun 5, 2024

·

Stayed 3 nights

All Staff from front desk young ladies(evening & day), the gentleman that cooked breakfast, housekeeping staff and the gentlemen checking the fire alarm system were very polite, nice & helpful. I will be staying here each time I visit Pittsburgh.

2

Cody

Feb 13, 2023

·

Stayed 1 night

This stay was a disaster. We booked three rooms and only one of us got the corrext room. I got checked in under another guest. That guest came into our room while we were at supper. So they locked our doors to protect our stuff. We got bsck around 7 and thry couldnt get us back into our room till almost 9 because they wouldnt unlock the door. They also didnt have my inlaws checked in so someone also came into their room at 10 while they were sleeping. I worked with the staff several times to get everything figured out and it was still messed up when he checked out. They had us under the wrong rooms and they had my credit cards all messed up. It was a horrible stay.

10

Nina

Nov 8, 2024

·

Stayed 1 night

First time to Pittsburgh area. The hotels location on the river was beautiful! The customer service was top notch and the gentleman at the front desk was superb. My mom is handicapped and he was so helpful in giving me information about things we could do. Even went as far to look u the ferry numbers! Wonderful!

4

Nicholas

Sep 22, 2023

·

Stayed 1 night

Delayed check in by an hour, no sheets for the pull out bed available without going to reception. Random wet spots in the room and a lack of customer service to resolve said issues.

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Location

Scenic riverfront setting across from shops and restaurants, walkable to entertainment and close to Kennywood/Sandcastle, with easy drives to downtown.

Related guest reviews

10

Cody

Jun 8, 2024

·

Stayed 1 night

Property is located on a water front with plenty of shopping and dining options. The hotel itself is clean with supporting staff.

10

Jeremy

May 27, 2025

·

Stayed 1 night

Great location, close to restaurants and shopping.

10

Rebecca

Jul 21, 2025

·

Stayed 5 nights

I loved how close to Kennywood and Sandcastle we were. It was also only a 15–20-minute drive to downtown Pittsburgh to do the aviary. Overall great stay in a convenient location.

10

Joseph

Apr 23, 2025

·

Stayed 1 night

Scenic location riverfront. Convenient location for events at Carnegie Music Hall.

10

Kathryn

Aug 26, 2024

·

Stayed 1 night

Great value for the price. Nice view of the river. Easy to get into the city by car but chain stores/restaurants also in walking distance.

10

John

Jul 20, 2025

·

Stayed 7 nights

Excellent hotel close to Kennywood, Sandcastle, variety of restaurants, and terrific views.

8

Kirk

Aug 10, 2025

·

Stayed 1 night

Clean, quiet hotel - walking distance to Costco and various restaurants.

10

Tori

Mar 7, 2023

·

Stayed 1 night

Great central location for activities and restaurants! Highly walkable.

8

Christine

Oct 11, 2024

·

Stayed 2 nights

Loved the waterfront and quiet and safe while we stayed for the Steelers cowboy game. The night before we were able to walk to restaurants.

10

John

Jun 3, 2025

·

Stayed 2 nights

We love this Hampton for its location, amenities, and shopping and dining options.

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Dining

Complimentary breakfast is convenient and sometimes praised for selection. Quality, temperature, variety, and equipment reliability (e.g., juice/oatmeal) are inconsistent, and breakfast timing/stocking frustrated some guests.

Related guest reviews

8

mahalia

Dec 2, 2024

·

Stayed 4 nights

Nice room, recently updated, everything in the building was in good condition, quick friendly check-in. Breakfast open until 10am is a plus. Food is pretty lackluster though. Room was clean, not enough towels or bathroom supplies for multiple nights of multiple people, and no regular housekeeping. But overall very good. We’ll continue to be regular guests.

10

linda

Jan 7, 2025

·

Stayed 2 nights

The breakfast could have more selections

10

Rosemary

Oct 18, 2025

·

Stayed 5 nights

Breakfast menu offered a nice array of choices. Bed was very comfortable, and liked walk-in shower.

8

John

May 13, 2025

·

Stayed 1 night

We had a river view room and it was quiet. The door blocked sound well. Go early for breakfast, because they didn't do more oatmeal, when it ran out by 9AM and they don't offer instant oatmeal packs. Also they started taking food away at around 9:30am, even though breakfast is from 6-10am every day. The breakfast serving and dining area was kept clean.

8

Sara

Oct 1, 2023

·

Stayed 2 nights

The breakfast was very accommodating to all ages making it perfect for families with little ones. We were impressed!

6

RICHARD

Dec 4, 2023

·

Disappointed in the breakfast - oatmeal was a congealed mess; bread products were of the lowest possible quality. We like the river view rooms best.

8

Marilyn

Aug 24, 2024

·

Stayed 5 nights

I liked the pool. The staff was always friendly and helpful. My only criticisms are the loose spout in the bathtub and the lukewarm scrambled eggs.

6

Mark

Apr 13, 2025

·

Stayed 2 nights

Breakfast was not good; artificial bacon and hockey puck with egg sprinkles was terrible!

10

Kevin

Nov 3, 2025

·

Stayed 2 nights

Enjoyed the omletts and sausage. Scrsmbled eggs were cold Saturday morning, and the Water option had red fruit juice of some kind both mornings. Clean buffet bar was nice.

10

Felix

Nov 18, 2024

·

Stayed 2 nights

Hotel was clean with very helpful and friendly staff. Breakfast provided was very good. Location was great and near by many chains from food to entertainment.

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Month	Average price
January	$123
February	$123
March	$128
April	$163
May	$166
June	$185
July	$182
August	$176
September	$178
October	$212
November	$166
December	$118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $215	2 $222	3 $256
4 $129	5 $153	6 $165	7 $164	8 $204	9 $375	10
11 $164	12 $135	13 $138	14 $147	15 $153	16	17 $261
18 $145	19 $133	20 $129	21 $136	22 $126	23 $206	24 $180
25 $139	26 $126	27 $133	28 $135	29 $121	30 $240	31 $264

Hampton Inn & Suites Pittsburgh/Waterfront-West Homestead

Prices for Hampton Inn & Suites Pittsburgh/Waterfront-West Homestead

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed

Room, 1 King Bed

Room, 2 Queen Beds

Studio Suite, 2 Queen Beds

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Studio, 1 King Bed, Accessible (Roll-In Shower)

Guest reviews of Hampton Inn & Suites Pittsburgh/Waterfront-West Homestead

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Pittsburgh/Waterfront-West Homestead

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $197	18	19
20 $136	21 $179	22 $194	23 $178	24 $215	25 $339	26 $369
27 $181	28 $152	29 $218	30