Cloud 9 Inn LAX

The staff is incredibly rude, racist, and lacks critical thinking and comprehension. He basically gave my reservation to someone else and left me stranded, and when I got upset called the police and told them a black man is threatening him. When I booked online, I had the option to pay for half and the rest during check in. So when I show up I plan to pay the rest right? He states that it was declined, showing me a receipt that literally says approved for half of the full amount. He takes that as it being declined, which is hysterical because it literally said the word “approved for” and i explain to him like “yes sir and I have to pay the rest now” and that it’s an option to do so when booking. Clearly he didn’t understand and told me “well it’s too late there’s no rooms”. I don’t know his name but the old gentleman needs to be replaced. ASAP. He is very offensive and doesn’t even know how to run the hotel. He needs to be receptive on how rooms are booked nowadays. May need to retire.

My stay was great! I was a late check in (midnight) and the staff was attentive and very friendly! I had no issues with the room or parking, and the room service was great. Location to LAX is extremely convenient. Free parking is unheard of an most any other hotel, so this was a huge plus! My stay was quiet, my room was clean and everything functioned great. Checkout was easy and staff was great then too. Well done, Cloud 9. I look forward to my next stay! I wish I would have found out about this place sooner.

nice hotel remodeled no breakfast clean room friendly staff.

It was newly remodeled tastefully and

Exactly what I was expecting for a short night next to the LAX airport. I appreciate the hotel's convenient proximity to the airport. The amenities are acceptable, though one should be aware of some street noise from the nearby street. However, this didn't significantly disturb my sleep. I would stay here again if I needed a place to sleep next to the airport