Hotel Universal
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About this property
Amenities
Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Business amenities
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Rooms
Make yourself at home in one of the 42 guestrooms featuring DVD players and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include complimentary bottled water, as well as phones with free local calls.
Location
With a stay at Hotel Universal in Mexico City (Cuauhtémoc), you'll be within a 10-minute drive of Palacio de Bellas Artes and Paseo de la Reforma. This hotel is 2.7 mi (4.3 km) from Basilica of Our Lady of Guadalupe and 3.5 mi (5.6 km) from Zócalo.
What's nearby
Tlatelolco Archaelogical Site(0.6 miles)
San Ildefonso College(1.4 miles)
Metropolitan Cathedral(1.5 miles)
Plaza Garibaldi(1.6 miles)
Templo Mayor Museum(1.6 miles)
Madero Street(1.7 miles)
Avenida Insurgentes(1.7 miles)
National Palace(1.8 miles)
Zócalo(1.8 miles)
La Raza Medical Center(1.9 miles)
Alameda Central(1.9 miles)
Palacio de Bellas Artes(2 miles)
Forum Buenavista(2 miles)
Torre Latinoamericana(2.1 miles)
Paseo de la Reforma(2.2 miles)
Benito Juarez International Airport (MEX)(4.5 miles)
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)(23.5 miles)
Toluca, Estado de Mexico (TLC-Toluca Intl.)(41 miles)
Free Wi-Fi
Elevator / Lift
Safe-Deposit Box
Luggage Storage
Vending Machines
24-Hour Front Desk
Location
Tlatelolco Archaelogical Site (0.6 miles)
San Ildefonso College (1.4 miles)
Metropolitan Cathedral (1.5 miles)
Plaza Garibaldi (1.6 miles)
Templo Mayor Museum (1.6 miles)
Madero Street (1.7 miles)
Room options
12
Standard Room, 1 Double Bed
Sleeps 2
129 ft²
7
Superior Room, 1 King Bed
Sleeps 2
161 ft²
Guest reviews of Hotel Universal
Based on 384 verified reviews
Who stays here?
Business
17%
Couple
42%
Family
12%
Group
11%
Solo
15%
What guests think
AI-generated summary based on recent guest reviews
Across many budget-minded reviews, Hotel Universal is seen as a modest, good-value option with basic comforts and generally kind staff, often quiet for rest and suited to short stays, though some aspects fall short for certain travelers.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across many budget-minded reviews, Hotel Universal is seen as a modest, good-value option with basic comforts and generally kind staff, often quiet for rest and suited to short stays, though some aspects fall short for certain travelers.
Rooms are simple and usually comfortable, with hot water and adequate space, and many note good cleanliness, but some report poor ventilation, heat, odors, dim lighting, hard beds, leaks, or bathrooms without full separation. Wi-Fi is frequently weak or intermittent, and several guests wished for fans. Views on the setting differ, from convenient access to transport and shops to inconvenient distances and a neighborhood that feels less pleasant at night. Overall, expect a basic, budget stay with trade-offs.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Wi-Fi is often weak or intermittent, and several guests wished for fans in the rooms.
Related guest reviews
Marco Antonio
Dec 24, 2021
·
Stayed 1 night
Doug
Jan 8, 2024
·
Stayed 1 night
Carlos Rojas
May 6, 2024
·
Stayed 3 nights
jaime
Jun 21, 2023
·
Stayed 2 nights
Jose Angel
Mar 16, 2024
·
Stayed 2 nights
NURKIA
Oct 12, 2023
·
Stayed 4 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: many guests describe very clean rooms, while others mention odors, cigarette smells, or areas that feel neglected and could use better housekeeping.
Related guest reviews
Doug
Jan 8, 2024
·
Stayed 1 night
Carlos
Jul 22, 2024
·
Stayed 1 night
Rocío
Aug 5, 2023
·
Stayed 1 night
angel
Sep 17, 2023
·
Stayed 1 night
robert
Oct 1, 2024
·
Stayed 1 night
David
Sep 8, 2022
·
Stayed 1 night
robert
Oct 7, 2024
·
Stayed 6 nights
Sussy
Jan 1, 2024
·
Stayed 1 night
Ihosbanny
Jul 24, 2024
·
Stayed 6 nights
omar
Jun 22, 2024
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Simple, budget rooms are often comfortable with hot water and adequate space, but several report heat and poor ventilation, dim lighting, maintenance issues like leaks, hard beds, limited window opening, or bathrooms lacking separation.
Related guest reviews
Ron
Aug 11, 2024
·
Stayed 1 night
Jesús
Feb 11, 2022
·
Stayed 1 night
Doug
Jan 8, 2024
·
Stayed 1 night
Julia E
Apr 19, 2023
·
Stayed 6 nights
robert
May 23, 2024
·
Stayed 7 nights
robert
Oct 1, 2024
·
Stayed 1 night
David
Sep 8, 2022
·
Stayed 1 night
robert
Oct 7, 2024
·
Stayed 6 nights
Sussy
Jan 1, 2024
·
Stayed 1 night
Ihosbanny
Jul 24, 2024
·
Stayed 6 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Many reviews praise warm, friendly attention and easy check-in, but others cite rude or discriminatory treatment, reservation problems, and unhelpful responses at reception.
Related guest reviews
José
May 15, 2024
·
Stayed 1 night
Jose
Sep 17, 2023
·
Stayed 1 night
Gladys
Aug 26, 2024
·
Stayed 2 nights
omar
Aug 16, 2024
·
Stayed 1 night
Rocío
Aug 5, 2023
·
Stayed 1 night
robert
Oct 1, 2024
·
Stayed 1 night
robert
Oct 7, 2024
·
Stayed 6 nights
Gustavo
Feb 5, 2024
·
Stayed 1 night
Ismael
Jul 28, 2024
·
Stayed 1 night
Montserrat
Feb 10, 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Location
Opinions vary: some find it convenient or central and close to public transport and shops, while others say it is inconvenient or far from the subway, with a neighborhood that feels noisy or less comfortable at night.
Related guest reviews
Ron
Aug 11, 2024
·
Stayed 1 night
Doug
Jan 8, 2024
·
Stayed 1 night
Tyrus
Apr 8, 2024
·
Stayed 1 night
angel
Sep 17, 2023
·
Stayed 1 night
Grzegorz
Apr 18, 2022
·
Stayed 21 nights
Davide
Jun 29, 2023
·
Stayed 1 night
Carlos
Jul 16, 2023
·
Stayed 1 night
Oscar
Dec 17, 2023
·
Stayed 1 night
NURKIA
Oct 12, 2023
·
Stayed 4 nights
Ismael
Jul 28, 2024
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Not enough information in reviews.
Related guest reviews
Gisela
Jul 12, 2023
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
JOSE ANTONIO
Jan 16, 2023
·
Stayed 2 nights
Jesús
Feb 11, 2022
·
Stayed 1 night
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 08:00 to 23:59
Before 14:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Hotel Universal
Is parking available at the property?
Free self-parking is available on-site, with limited spaces. There are also off-street parking options. Parking height restrictions apply.
Does the hotel allow pets?
The hotel does not allow pets, but service animals are exempt from this policy.
What are the check-in and check-out times?
Check-in is from 08:00 to 23:59, and check-out is at 14:00. Early check-in and late check-out may be available for a fee, subject to availability.
What accessibility features does the hotel offer?
The property features an elevator/lift, but it is not wheelchair accessible. Guests may want to confirm specific needs with the hotel prior to arrival.
What is the location of the hotel in relation to key landmarks?
The hotel is located in Mexico City (Cuauhtémoc), within a 10-minute drive of Palacio de Bellas Artes and Paseo de la Reforma. It is approximately 2.4 km from Zócalo and 2.7 km from Basilica of Our Lady of Guadalupe.
What are the hotel's policies for guests staying with children?
One child aged 8 years or younger stays free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts cash
- One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Parking height restrictions apply.
- Contactless check-out is available.
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Free Wi-Fi
Elevator / Lift
Safe-Deposit Box
Luggage Storage
Vending Machines
24-Hour Front Desk
Services
Elevator / Lift
Safe-Deposit Box
Luggage Storage
24-Hour Front Desk
Tours/Ticket Assistance
General
Vending Machines
Smoke-Free Property
Not Wheelchair Accessible
Parking
Carport
Parking (Self) (free)
Garage
Parking (Limited)
Parking (Off-street)
Internet
Free Wi-Fi