Name: Residence Inn by Marriott Springfield Chicopee
Address: 500 Memorial Drive, Chicopee, Massachusetts, United States of America, Chicopee, Massachusetts, US
Price range: US$191–US$501 per night
Rating: 8.97

What guests think

Reviews of Residence Inn by Marriott Springfield Chicopee highlight friendly staff, clean and spacious suites with kitchens, and a convenient location near dining and highways, with many guests praising the free breakfast and family-friendly amenities.

Renovations are noted but generally described as non-disruptive. Some reviews report occasional housekeeping misses, a few noise issues, pool cleanliness or strong chlorine at times, and Tesla-only EV chargers; a high pet fee also comes up. Overall, it suits families and longer stays seeking space and convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Commonly praised features include the pool, patio grills and fire pit, basketball court, exercise room, and easy parking. Notes include Tesla-only EV chargers, ongoing but mostly non-disruptive renovations, and occasional pool cleanliness or chlorine concerns.

Related guest reviews

10

Danielle

2 Dec 2025

·

Stayed 1 night

We always have a wonderful stay. The staff, from the front desk to breakfast crew to facilities were friendly and kind. The pool continued to be a wonderful treat for the kids as did the delicious waffles for breakfast. We were pleasantly surprised that they’ve made some upgrades too. The lobby has some new furniture and seating that we liked and the rooms had new couches and wall paper from what we could tell from having stayed before. We will return.

4

Anthony

8 Jul 2025

·

Stayed 2 nights

Enjoyed the room. Stayed two nightsroom was not cleaned second day and with four people using towels and one garbage it was frustrating since two nights was 520 dollars. When I called for extra towels and said our room wasn’t cleaned no one cared. The pool was very very dirty which was disappointing from photos. Room was clean and well kept.

10

Katie

7 Aug 2025

·

Stayed 1 night

Our stay at the Residence Inn was great. After a long day at Six Flags with four kids, the hotel offered a convenient spot to stay. The spacious two bedroom suite provided plenty of room for the six of us. The area had a lot of shopping and restaurants for convenience. Six Flags is about a 30 minute drive away. The pool was great as well.

4

norman

22 May 2023

·

Stayed 1 night

Very poor location! Front desk personnel did not give correct directions from the Interstate off ramp- took over 40 minutes to back track.to hotel. Front Desk did not have local map/resturants, etc. outside parking door entrance to room not working- had to use front entrance.

10

Linda

20 Aug 2025

·

Stayed 4 nights

Very accommodating. Grills outside instead of bringing kids out to dinner every night.. Grandson loved basketball court. A little too much chlorine in pool. Made our eyes sting. Would go back again..

10

Kimberly

31 Mar 2025

·

Stayed 2 nights

Easy to get to with lots of dining and shopping options nearby. It has a really nice fire pit and grill patio area that we used to sit and have smores. Loved the full kitchen with refrigerator, stove top, pots & Pans and dishes. Even a toaster and a cutting board. Really liked having a separate sitting area and a small dining table and chairs. This chain is fast becoming my go to place to stay.

8

Cynthia

29 Nov 2024

·

Stayed 1 night

I wish the website stated they only had a Tesla EV charger. We only booked here because it had EV. Had to go sit in a charging lot because my Mach-E plus adapter didn’t work at hotel. Room was fantastic. $150 for pet was a bit much and not stated on site.

10

Kimberly

27 Apr 2025

·

Stayed 1 night

Easy to get to. Easy to park. Easy to check in.

10

Alan

26 Sept 2023

·

Stayed 7 nights

We were in the center of everything we did. Short drive out and back. Used the exercise rm and pool. Breakfast was a great way to begin our day. Easy in and out of parking. We came and left early and late. Room was comfortable and clean. Trash from previous tenant was still under sink. Room just needed a touch up. We stayed 7 days and had everything we needed. Coffee all hours, Great dinning choices close by, Walmart across the street. Would definitely come here again and probably will in the next few years. Great and friendly people make for unbeatable atmosphere.

10

Bonnie

15 May 2025

·

Stayed 3 nights

The renovations are not disruptive, staff is pleasant and accommodating, the bed is wow! Perfect for a longer term stay, shopping across the street.

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Cleanliness

Rooms and common areas are frequently described as very clean. A few guests reported lapses such as missed service or leftover items (e.g., food under furniture or trash), and occasional musty odors or minor leaks.

Related guest reviews

4

Anthony

8 Jul 2025

·

Stayed 2 nights

Enjoyed the room. Stayed two nightsroom was not cleaned second day and with four people using towels and one garbage it was frustrating since two nights was 520 dollars. When I called for extra towels and said our room wasn’t cleaned no one cared. The pool was very very dirty which was disappointing from photos. Room was clean and well kept.

10

Sue

16 Oct 2024

·

Stayed 4 nights

Everything about my stay was fantastic from the moment I checked in! Everyone on staff was welcoming and friendly, my room was spotlessly clean as were the entire premises, and the morning breakfast was always great. I was traveling with my dog, and the staff were so helpful and accommodating. Kudos to all! This was a great experience.

10

Joseph

25 Aug 2024

·

Stayed 3 nights

Overall the stay was OK. There were potato chips under the couch when we arrived.

8

Kathleen

27 May 2025

·

Stayed 2 nights

Our stay was fine. I do feel like the pull out couch should be checked on for bedding and mess. We found food in it as well. Everything else was good. The breakfast, though we didn't take full advantage, was great.

10

Wendy

28 May 2025

·

Stayed 2 nights

Staff was the best! - friendly, warm and helpful. Hotel was doing some remodeling but it had no effect on our stay. Room was very clean and comfortable and light. Would definitely stay again.

10

Lori

5 Oct 2025

·

Stayed 1 night

Very clean! Great staff

10

Atiya

28 Sept 2025

·

Stayed 3 nights

Me and my husband stayed forn3 days to have a little Baecation and go to the Big E. The room was clean well stocked and place was quiet. Best hotel we've stayed out in a long time.

10

Melissa

17 Nov 2025

·

Stayed 1 night

The room was very clean and staff was very friendly.

10

Alan

26 Sept 2023

·

Stayed 7 nights

We were in the center of everything we did. Short drive out and back. Used the exercise rm and pool. Breakfast was a great way to begin our day. Easy in and out of parking. We came and left early and late. Room was comfortable and clean. Trash from previous tenant was still under sink. Room just needed a touch up. We stayed 7 days and had everything we needed. Coffee all hours, Great dinning choices close by, Walmart across the street. Would definitely come here again and probably will in the next few years. Great and friendly people make for unbeatable atmosphere.

10

Michael

27 May 2024

·

Stayed 1 night

Just did a quick overnight in the area. The hotel was extremely clean and staff were pleasant. The rooms are huge and the breakfast was great. Really comfy mattress and great large, walk in shower. Walking distance to several restaurants.

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Rooms

Suites are spacious and apartment-style with full kitchens, separate living areas, and comfortable beds; some have large walk-in showers. Drawbacks mentioned include layout or outlet placement quirks, occasional TV signal issues, and some noise.

Related guest reviews

10

Jane

18 Oct 2024

·

Stayed 1 night

We are very happy with our suite. It is very spacious and clean. The kitchen is very well equipped. We will definitely stay again.

2

anthony

22 Jun 2025

·

Stayed 1 night

The noise was insane. I had to be up by 2 AM and I only slept about an hour because the people upstairs for me were screaming and yelling and slamming doors all night. Called the front desk and got no answer multiple times

10

Marie

14 Sept 2025

·

Stayed 1 night

Immaculate, huge room! Enter through the kitchen living room area with a desk facing a window with phone & device recharging. Around the corner was a king size bed and ample room for the sink outside the toilet walk in shower. Highly recommend.

10

Daniel

19 May 2025

·

Stayed 1 night

We had a wonderful time. The room was very spacious and clean.

6

Brandy

28 Jun 2024

·

Stayed 2 nights

The room was not set up well. The bed was right next to the bathroom. The outlets for charging were across the room from the bed which was inconvenient. The bathroom and sink area should have been one enclosed space with a door. In addition, the cleaning staff ignored the “do not disturb” sign and knocked and tried to come in at 8:30am. I told them the room wasn’t ready to be serviced and they should come back after we checked out at noon. A second cleaning person knocked on the door again at 10:15 and said we only had until 10:30pm to check out, despite check out being noon. I called the front desk to confirm and she said check out was indeed at noon and none of the cleaning staff should be knocking on a door with a “do not disturb” sign. I am not sure why any of that happened but it was quite irritating.

10

Diana

13 Apr 2025

·

Stayed 1 night

The rooms were clean my only complaint is that the tv kept losing signal.

10

Helen

28 Oct 2023

·

Stayed 1 night

Great room with a full kitchen! Easy check in

10

jahzeel

4 Aug 2025

·

Stayed 2 nights

The beds there are dangerously comfortable you will pass out and be in some deep sleep without even realizing it, the shower were great and the staff made my weekend stay worth it. I would definitely book my stay there again and I recommend anyone to book with them you won’t regret it.

10

Inna

1 Mar 2025

·

Stayed 1 night

Great hotel with great breakfast. The room is very large with a separate living space and breakfast.

8

Sharon

30 Aug 2025

·

Stayed 1 night

Everything was great but my bed was very uncomfortable

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Service

Service is consistently friendly and helpful across the front desk and breakfast teams. Isolated issues include slow or unresponsive assistance, housekeeping ignoring do-not-disturb, and one dispute over billing and charges.

Related guest reviews

10

Danielle

2 Dec 2025

·

Stayed 1 night

We always have a wonderful stay. The staff, from the front desk to breakfast crew to facilities were friendly and kind. The pool continued to be a wonderful treat for the kids as did the delicious waffles for breakfast. We were pleasantly surprised that they’ve made some upgrades too. The lobby has some new furniture and seating that we liked and the rooms had new couches and wall paper from what we could tell from having stayed before. We will return.

4

Anthony

8 Jul 2025

·

Stayed 2 nights

Enjoyed the room. Stayed two nightsroom was not cleaned second day and with four people using towels and one garbage it was frustrating since two nights was 520 dollars. When I called for extra towels and said our room wasn’t cleaned no one cared. The pool was very very dirty which was disappointing from photos. Room was clean and well kept.

2

anthony

22 Jun 2025

·

Stayed 1 night

The noise was insane. I had to be up by 2 AM and I only slept about an hour because the people upstairs for me were screaming and yelling and slamming doors all night. Called the front desk and got no answer multiple times

10

Kimberly

20 Apr 2025

·

Stayed 1 night

Front desk person on Friday night was awesome!! Super helpful and kind. Housekeeping staff and breakfast attendants very friendly and on top of everything!

6

Brandy

28 Jun 2024

·

Stayed 2 nights

The room was not set up well. The bed was right next to the bathroom. The outlets for charging were across the room from the bed which was inconvenient. The bathroom and sink area should have been one enclosed space with a door. In addition, the cleaning staff ignored the “do not disturb” sign and knocked and tried to come in at 8:30am. I told them the room wasn’t ready to be serviced and they should come back after we checked out at noon. A second cleaning person knocked on the door again at 10:15 and said we only had until 10:30pm to check out, despite check out being noon. I called the front desk to confirm and she said check out was indeed at noon and none of the cleaning staff should be knocking on a door with a “do not disturb” sign. I am not sure why any of that happened but it was quite irritating.

10

Wendy

28 May 2025

·

Stayed 2 nights

Staff was the best! - friendly, warm and helpful. Hotel was doing some remodeling but it had no effect on our stay. Room was very clean and comfortable and light. Would definitely stay again.

10

Samuel

4 Jul 2025

·

Stayed 5 nights

We traveled with 2 cats who were not happy traveling. The accommodations were perfect for them. Air conditioning worked great on the hottest days of the year. The breakfast included were mediocre. Suggest eating elsewhere. Staff very friendly and baked cookies on request. Wonderful location near shops. Highly recommend.

10

Pamela

14 Dec 2023

·

Stayed 3 nights

The young lady Ace at the front desk was absolutely outstanding. Her customer service skills went above and beyond in every capacity. She is an asset to Mariott. The rooms were immaculate and so spacious. We were thrilled with our stay.

2

Gabriella

7 Sept 2024

·

Stayed 2 nights

This stay was one of the worst experiences I have had while away. The hotel put me in a blocked room. Tried to force me to leave midstay and then double charged me. When I called the hotel about the two charges, they left me waiting for a week. After the week they told me that I had two reservations when I only had one on Expedia. They told me that they couldn’t help me with the charges. Forced me to call corporate services for Marriott when they pretty clearly messed up by charging me double. One charge being something completely different from my receipt and most likely the charge for the customers whose room I was placed in by mistake. The manager was rude during my phone call and as a Marriott member or customer in general unreasonable in the efforts to rectify the situation.

10

Gregory

25 Sept 2022

·

Stayed 1 night

Staff was excellent, we had an issue with our reservation and they handled it very well.

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Location

The hotel is convenient to highways and within walking or short driving distance of many restaurants and shops; Six Flags is about 25-30 minutes away. One reviewer struggled with directions and an exterior door not working.

Related guest reviews

10

Katie

7 Aug 2025

·

Stayed 1 night

Our stay at the Residence Inn was great. After a long day at Six Flags with four kids, the hotel offered a convenient spot to stay. The spacious two bedroom suite provided plenty of room for the six of us. The area had a lot of shopping and restaurants for convenience. Six Flags is about a 30 minute drive away. The pool was great as well.

10

Lionel

9 Aug 2024

·

Stayed 1 night

Well located 25min drive from Six Flags New England near a few restaurants. Daily breakfast was tasty with a good selection. Little downside is that the EV chargers are only for Teslas.

10

Stephanie

23 May 2023

·

Stayed 3 nights

It was very easy off the highway. Lots of food options around and some stores for shopping

4

norman

22 May 2023

·

Stayed 1 night

Very poor location! Front desk personnel did not give correct directions from the Interstate off ramp- took over 40 minutes to back track.to hotel. Front Desk did not have local map/resturants, etc. outside parking door entrance to room not working- had to use front entrance.

10

Kimberly

31 Mar 2025

·

Stayed 2 nights

Easy to get to with lots of dining and shopping options nearby. It has a really nice fire pit and grill patio area that we used to sit and have smores. Loved the full kitchen with refrigerator, stove top, pots & Pans and dishes. Even a toaster and a cutting board. Really liked having a separate sitting area and a small dining table and chairs. This chain is fast becoming my go to place to stay.

10

Kathleen

10 Apr 2023

·

Stayed 1 night

We reserved this at the last minute due to an emergency and couldn't have been more satisfied (caveat--due to the last minute reservation, we didn't have to pay the full price). It was luxurious, and walkable to the wonderful Indian restaurant (Priya). The room came with a full kitchen (which we didn't need) but we were able to store our groceries in the large refrigerator. Breakfast was great. Best of all, the room was very quiet and we had a good night's sleep.

10

Kimberly

27 Apr 2025

·

Stayed 1 night

Easy to get to. Easy to park. Easy to check in.

10

Gerhard

15 Nov 2023

·

Stayed 14 nights

Staff very friendly and responsive. Easy location

10

Michael

27 May 2024

·

Stayed 1 night

Just did a quick overnight in the area. The hotel was extremely clean and staff were pleasant. The rooms are huge and the breakfast was great. Really comfy mattress and great large, walk in shower. Walking distance to several restaurants.

6

Ixzchel

29 May 2025

·

Stayed 2 nights

Nice place with restaurants, shopping spots, and major highway close by.

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Dining

Breakfast is generally well liked, with good options and occasional waffle mentions. Some guests found it mediocre or noted the area felt small.

Related guest reviews

10

Danielle

2 Dec 2025

·

Stayed 1 night

We always have a wonderful stay. The staff, from the front desk to breakfast crew to facilities were friendly and kind. The pool continued to be a wonderful treat for the kids as did the delicious waffles for breakfast. We were pleasantly surprised that they’ve made some upgrades too. The lobby has some new furniture and seating that we liked and the rooms had new couches and wall paper from what we could tell from having stayed before. We will return.

8

Thomas

23 Sept 2025

·

Stayed 3 nights

Clean room/friendly & helpful staff/good breakfast

8

Katore

24 Sept 2023

·

Stayed 1 night

Overall nice stay. The location is great due to there being several restaurants and stores like Walmart and Aldi that are literally walking distance. They have free breakfast and I loved their breakfast set up, everything individually wrapped as far as food goes. The only thing I wish they had is bedside charging ports. Most hotels have them as either part of alarm clock or in the bedside lighting. Other than that, great place to stay.

8

Kathleen

27 May 2025

·

Stayed 2 nights

Our stay was fine. I do feel like the pull out couch should be checked on for bedding and mess. We found food in it as well. Everything else was good. The breakfast, though we didn't take full advantage, was great.

10

Kathleen

10 Apr 2023

·

Stayed 1 night

We reserved this at the last minute due to an emergency and couldn't have been more satisfied (caveat--due to the last minute reservation, we didn't have to pay the full price). It was luxurious, and walkable to the wonderful Indian restaurant (Priya). The room came with a full kitchen (which we didn't need) but we were able to store our groceries in the large refrigerator. Breakfast was great. Best of all, the room was very quiet and we had a good night's sleep.

10

Maria

16 Apr 2025

·

Stayed 1 night

Very beautiful very comfy. The breakfast area is a bit small but still very welcoming.

10

Tracy

4 Apr 2025

·

The only thing I recommend is the breakfast could be a lot better but overall I have no other complaints about my stay.

10

Barbara

4 Sept 2023

·

Stayed 1 night

Friendly staff, clean & breakfast options all great! We will be back next year!😃

10

Samuel

4 Jul 2025

·

Stayed 5 nights

We traveled with 2 cats who were not happy traveling. The accommodations were perfect for them. Air conditioning worked great on the hottest days of the year. The breakfast included were mediocre. Suggest eating elsewhere. Staff very friendly and baked cookies on request. Wonderful location near shops. Highly recommend.

10

Inna

1 Mar 2025

·

Stayed 1 night

Great hotel with great breakfast. The room is very large with a separate living space and breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$151
February	US$162
March	US$165
April	US$177
May	US$212
June	US$213
July	US$218
August	US$196
September	US$252
October	US$216
November	US$179
December	US$154

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $236	16 $221	17	18 $378	19 $501
20 $221	21 $239	22 $239	23 $239	24 $220	25 $355	26 $355
27 $219	28 $211	29 $211	30 $211

Su	Mo	Tu	We	Th	Fr	Sa
				1 $191	2 $454	3 $471
4 $191	5 $211	6 $211	7 $211	8 $191	9 $336	10 $339
11 $191	12 $191	13 $191	14 $191	15 $191	16 $413	17 $413
18 $191	19 $201	20 $191	21 $191	22 $201	23 $305	24 $259
25 $191	26 $191	27 $201	28 $278	29 $191	30 $220	31 $240

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 1 Bedroom

Suite, 1 Bedroom (Mobility Accessible, Tub)

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)

Suite, 2 Bedrooms

Studio, Multiple Beds (Hearing Accessible)

Studio, Multiple Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Residence Inn by Marriott Springfield Chicopee

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