Name: The Carlton Hotel
Address: Marine Parade, Great Yarmouth District, England, United Kingdom, Great Yarmouth District, Norfolk, GB
Price range: $64–$92 per night
Rating: 7

What guests think

Reviews of The Carlton Hotel depict an older seafront property where good value and sea views appeal to some guests, but dated decor, noticeable maintenance problems, and inconsistent cleanliness frequently limit comfort and satisfaction.

Rooms range from spacious sea‑view options with comfortable beds to very small, noisy or overly warm spaces, and several guests said the photos did not match reality. Service is widely described as friendly and helpful, though a minority reported slow responses or poor handling of issues. The location is handy for attractions, but parking relies on limited street spaces and nighttime noise can carry. Expect a budget, characterful stay rather than a modern, polished hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are limited for an older property, with on street parking, a small lift, and some reports of fire alarms or hot water problems. Several guests mention no alcohol service or no bar, while others note a bar area and occasional entertainment.

Related guest reviews

2

Louise

Aug 25, 2024

·

Stayed 2 nights

It wasn't very clean wasn't what we booked definitely not worth £220 for 2 nights stay there was no bar it's advertising it has one I'm glad we didn't have to pay for breakfast as not every much section water for the shower was very hot or freezing cold and not very helpful when asked about it. It's just a check in take your money and get on with it very unhappy would never return or recommend it to anyone.

10

julia

Oct 1, 2023

·

Stayed 3 nights

Second time here in a few months. Me and my daughter absolutely love this place. The rooms are big and comfy, all the staff including the cleaners were friendly and helpful. The breakfast was tasty and a good mix of food. The lift wasnt working the first day we got there which was a struggle for me as im disabled but the lady at the desk reassured me it would be fixed and working soon and come the next day it was! I couldnt fault this hotel and we cant wait to come back next year for my daughters birthday! Thank you everyone

6

Ceri

Jul 5, 2024

·

Stayed 1 night

Hotel under refurbishment, I hope! Very sparse in appearance, I.e. no embellishment as in house plants, flowers, ornaments and few pictures on the walls. The hotel is Muslim owned and therefore alcohol free although you can byo this should be advertised on booking and that breakfast is available although not included in the room price. Not a problem cost wise but maybe should be mentioned at booking stage. Room clean, linen clean and bed comfortable so not unhappy with our stay. Entertainment could have made a bit more effort to not look like she’d just walked in off the street. Maybe Ascot room could have had a bit more ambiance.

10

Amanda

Jul 14, 2023

·

Stayed 1 night

Excellent room, very comfy, sea view. Parking difficult.

6

Chelsea

Apr 19, 2024

·

Stayed 3 nights

The hotel was nice but it was a bit dated and needed a bit of tlc to the doors and walls. It was an all round lovely stay apart from the fire alarm going off at 1:30am and the breakfast was nice could maybe have had a few more options with what was there. The staff were helpful and friendly. But overall we had a lovely time and would come back again. For the price I didn’t expect anything more.

8

Richard

Aug 8, 2023

·

Stayed 1 night

The Carlton is very well located on the seafront. The lobby and the staff were very welcoming, and the place looked very clean once we had got through the crowd of smokers at the front door. Parking was a real issue as the hotel uses the free parking spaces on the main road, so if it is busy you may struggle to find somewhere particularly at high season. We did manage to find a spot by just waiting. Our room was on the ground floor, even so there were lots of stairs so people with limited mobility may struggle. There is a lift to upper floors, but I did not see a wheelchair accessible entrance so you need to be able to cope with stairs. The hotel does need a facelift. There were marks on the walls and the carpets were faded, and (being nitpicky) the wall hadn't been painted behind the wardrobe which we did find pretty funny! Having said that the room was clean and comfortable, the power shower was excellent and we had a fairly decent nights sleep, except for the people talking directly outside the window most of the night then someone moving a large wheelie bin around at 6am! Slightly overpriced (even for high season) but would stay again if you want a comfortable place for a short stay.

6

Annetta

Jun 12, 2023

·

Stayed 3 nights

Lovely hotel and a perfect location. The room was spacious and clean, but the carpet was falling apart, handles missing off some drawers and a draught made noises through the main door (this was fixed by us creating a draught excluder by rolling up a towel). The beds were comfortable. Room was a little bit dated. The lift in the hotel only held 2 people so it was often a challenge in being able to make it to and from our room on the second floor (I was in a cast so relied on the lift). Breakfast was ok. Amazing & lovely staff.

2

Michelle

Aug 13, 2024

·

Stayed 1 night

Faulty towers power cut no hot water no soap wobbly bed no bar no car park, only stayed one night

10

Lewis

Oct 28, 2024

·

Stayed 1 night

We only stayed at the hotel for one night with our dog and we were made to feel very welcome on arrival by the friendly staff. The room was clean and a nice size for the price. The bed was very comfortable and the bathroom was very clean with a nice shower. There was a little noise in the evening but that’s to be expected from the location but we had a great nights sleep and so did our dog. Parking outside the hotel was great and they were actually nice and wide spaces for once. We’d definitely stay at the hotel again.

2

William

Aug 12, 2024

·

Stayed 3 nights

Nothing good to say about this hotel. The fire alarm went off for 3 hours in the middle of the night. The rooms were tired and dusty and you can hear the floorboards creaking from the hallway and rooms above and around you. Avoid.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms clean or spotless, but others reported strong smells, stained carpets, dirty bathrooms or bedding, and one case of suspected bed bugs.

Related guest reviews

2

James

Sep 1, 2024

·

Stayed 1 night

Room was filthy dirty cups . Pubes on sink and toilet and in shower . I reserved a nice looking room on line and got a discusting twin room . Sweaty and smelly pillows . Would never stay again

8

Ivor

Sep 20, 2024

·

Stayed 4 nights

I couldn’t fault the room it was very clean and thats the main thing

6

Lauren

Jul 14, 2024

·

Stayed 2 nights

Staff were very friendly. However going off the photos, the room we had was in nowhere near the standard shown. We paid more for this hotel as it looked better than the others. Stains on carpets, wallpaper peeling off and the smell was bad. Toilet leaked badly overnight so they had it checked out for only to be told there was nothing wrong even though there was water all over the floor, but they would move us anyway. The second room was a lot better but still in need of some TLC. Perfect location for exploring Great Yarmouth and staff were very friendly. Had a lovely nights sleep and views were lovely if you had a front room.Parking is free (council owned)outside if u can get a space, otherwise i noticed paid parking was pricey.

10

Gavin

Oct 16, 2023

·

Stayed 1 night

Upgraded to a sea view room. Modern looking bathroom. Spotlessly clean. Iron and ironing board in wardrobe. Corridors old and tired but the room certainly made up for it.

4

Gurleen

Jun 18, 2023

·

Stayed 2 nights

Terribly dirty carpets, chairs, spider webs all around the room. Wobbly bed, no proper fans available for room in such hot weather. Very dated and dirty overall.

10

Anthony

Nov 24, 2024

·

Stayed 1 night

Really enjoyed my stay the room had a nice out look and warm cosy and clean the shower is brilliant and had tea and coffee that really makes a nice stay lots to do in that area And cinema is fantastic i had a lovely time

2

STEPHEN

Nov 8, 2023

·

Stayed 4 nights

Got a few bed bug bites had to go hospital when I got back home as got infected and put on antibiotics.Under the bed hasn’t been hoovered for months very dirty.

2

Ana Sofia Dos

Dec 22, 2024

·

Stayed 1 night

Horrible. It is a mouldy and stuffy room. Single room but looks like a cupboard. Windows facing the roof with lots of birds remains and other stuff. Horrible smell and bathroom incredibly dirty. Never again!

10

Lewis

Oct 28, 2024

·

Stayed 1 night

We only stayed at the hotel for one night with our dog and we were made to feel very welcome on arrival by the friendly staff. The room was clean and a nice size for the price. The bed was very comfortable and the bathroom was very clean with a nice shower. There was a little noise in the evening but that’s to be expected from the location but we had a great nights sleep and so did our dog. Parking outside the hotel was great and they were actually nice and wide spaces for once. We’d definitely stay at the hotel again.

10

Gavin

Nov 20, 2023

·

Stayed 1 night

Nice clean room. Friendly staff. Good value for money.

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Rooms

Rooms vary widely, from spacious sea view options with comfortable beds to very small, noisy or overly warm spaces, with occasional TV signal issues and broken fittings. Several guests said the photos did not match the room they received.

Related guest reviews

4

John

Oct 18, 2024

·

Stayed 2 nights

The rooms look nothing like the pictures

10

Amanda

Jul 14, 2023

·

Stayed 1 night

Excellent room, very comfy, sea view. Parking difficult.

4

John

Apr 12, 2024

·

Stayed 1 night

I've stayed here a while back so thought ok don't bother reading reviews etc. So check in was quick and efficient and the lobby and way to the room were clean. Got. To my room... Excellent all clean unpacked stuff has a shower (brilliant shower lovely) got out to get dry and i was like omg the building is on fire it was so hot I. Thought right investigate as the radiators were on. Omg they don't turn off either as the control thing is. Broke. Funnily enough I had the room. With the fire escape and I opened it and had to leave thay open to the road down the bottom of the stairs it cooled the room... Well let's out the major heat stroke inducing levels of heat lol and. Just to top it off and run salt in. The wound the Tv had no reception a redeeming factor is the wifi was superfast. I can't get over how uncomfortable I. Was and how unsafe I felt. I didn't wanna go tell reception Coz. There was a. Weird man roamimg the halls I. Saw him. Several times through the peep. Hole.....

4

Harry

Apr 19, 2024

·

Stayed 2 nights

I stayed here for 2 nights and wouldn't stay any longer. The rooms are so outdated it's unreal and the worst I've ever stayed at. First is the carpet in the hallways- It's so old and ripped that it needs a refurb. Also the floors are so creaky it's about to break. Second is the bathroom. The shower rail and the shower head are completely loose. Literally they are all hanging off the wall. Finally the TV cable. We did not have a TV due to the ethernet cable port being broken. I literally shocked myself by touching it because it's live. Oh yeah and the noise in the room was like your ears ringing because they have a hyfire unit in the rooms. The only good thing was being so close to the seafront and free parking but that's it really.

2

Ana Sofia Dos

Dec 22, 2024

·

Stayed 1 night

Horrible. It is a mouldy and stuffy room. Single room but looks like a cupboard. Windows facing the roof with lots of birds remains and other stuff. Horrible smell and bathroom incredibly dirty. Never again!

6

John

Jul 9, 2024

·

Stayed 1 night

You get what you pay for, clean room Very noisy at the front of property. All I all I would not stop here again

10

Emma

Nov 4, 2024

·

Stayed 2 nights

Yet again another lovely stay Staff are great Room is perfect, large and quiet Can’t wait for our next stay

10

Edward

May 10, 2024

·

Stayed 4 nights

Excellant view of the north sea.

10

Jacqui

Apr 10, 2024

·

Stayed 1 night

Lovely big comfortable room with large window and great sea view, staff very friendly and helpful, really good price, would highly recommend.

10

Rebecca

Aug 8, 2023

·

Stayed 1 night

We had a lovely stay at the Carlton. It was well worth the money we spent, cheap and cheerful but clean and accommodating. Breakfast was average but again for what we paid there was more than plenty and good value. The room was beyond what I expected. Very large and spacious, modern and comfortable. Yes there were a few marks here and there but it’s a working hotel so you can kind of expect that. Other areas of the hotel was dated, corridors etc. but our room and reception area were lovely. I’d definitely recommend and return.

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Service

Service is frequently praised as friendly, welcoming and helpful, with staff assisting moves and problems. A minority reported slow responses, poor communication, or refusal to refund a COVID cancellation.

Related guest reviews

8

Lindsay

Jul 5, 2024

·

Stayed 1 night

We stayed at The Carlton for one night. It was a good location for our day Horse Racing in Gt Yarmouth. Very friendly greeting on arrival, room with a sea view, good clean bedding and towels and tea and coffee making facilities. Bit noisy with road noise but okay. We didn’t have breakfast but looked like a nice hot buffet

10

Simon

Dec 3, 2022

·

Stayed 19,328 nights

Really lovely room and a fantastic breakfast also the staff are more than helpful

10

Linda

Oct 25, 2024

·

Stayed 1 night

We always stay at the hotel when in Great Yarmouth, a few times a year. Has everything u need for the perfect weekend. Always clean, staff helpful, (they moved us to a different room when we said it was far too hot) perfect price, along the seafront next to casino , perfect for us !! 10 mins walk to the shops .. you won’t regret staying here !!

8

Kerry

Dec 12, 2024

·

Stayed 1 night

The check in and welcome was the best we've ever experienced anywhere! It was such a massive surprise and so refreshing. We travelled with a dog and were instantly put at ease and made to feel welcome and like returning guests. We cannot praise this lovely lady enough! The hotel has fabulous character and it's of the era with tonnes of charm. If you want modern, soulless straight lines, go elsewhere. If you value history, character, charm and the warmth of an older property then this is certainly the place for you! The hotel is huge and as was our sea view room on the third floor. Yes, the room needed a few maintenance matters taking care of, but this is no way detracted from our stay. They've got their fire emergency procedures well planned and visible where it needs to be. Our only issue during the stay was someone being inconsiderate shouting on the corridor as they returned to their room. As a very fair priced hotel, I'd not hesitate to recommend and stay again!

8

Catherine

Apr 11, 2024

·

Stayed 3 nights

Lovely hotel. We really loved our room and can’t wait to go back to same room. However, we didn’t like that the TV had no signal and no one bothered to sort the problem until day 3. Just after the sorted it, they can back again and took the booster away and we never had TB 4th say. It’s was so hard to get them solving such a small simple thing. Also no smile from staff. It was hard to translate what emotions they are giving.

10

Craig

Nov 13, 2023

·

Stayed 2 nights

Staff great and very friendly nice stay for a few nights away

8

stacey

Sep 1, 2023

·

Stayed 2 nights

Hotel was good probably needs updating but that'd be true about many seaside hotels. Staff were very friendly and from what we saw very inclusive to the types of guests they had which is very good. Breakfast was ok standard amongst most hotels I've stayed in, maybe they could tweek it a little as sausage's did feel a little cheap but on the whole a very nice place to stay in a good location on the seafront with very friendly staff. 8/10

2

John

Jul 3, 2024

·

Stayed 3 nights

Absolutely disgusted with this hotel my wife has Covid & we sent proof of the results & they refused to refund us our money, certainly wouldn’t recommend this hotel to anyone customer service is nonexistent

10

Lewis

Oct 28, 2024

·

Stayed 1 night

We only stayed at the hotel for one night with our dog and we were made to feel very welcome on arrival by the friendly staff. The room was clean and a nice size for the price. The bed was very comfortable and the bathroom was very clean with a nice shower. There was a little noise in the evening but that’s to be expected from the location but we had a great nights sleep and so did our dog. Parking outside the hotel was great and they were actually nice and wide spaces for once. We’d definitely stay at the hotel again.

10

Charlotte

May 30, 2024

·

Stayed 2 nights

Exceptional, friendly service from all staff especially the lovely lady manager on reception who went above and beyond to help us when our car broke down leaving us in really difficult circumstances.

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Location

Handy location for the beach, seafront attractions and shops, with some rooms offering sea views. Parking uses street spaces and can be hard to find, and overnight noise is reported.

Related guest reviews

8

Lindsay

Jul 5, 2024

·

Stayed 1 night

We stayed at The Carlton for one night. It was a good location for our day Horse Racing in Gt Yarmouth. Very friendly greeting on arrival, room with a sea view, good clean bedding and towels and tea and coffee making facilities. Bit noisy with road noise but okay. We didn’t have breakfast but looked like a nice hot buffet

8

Allan

Jun 21, 2024

·

Stayed 4 nights

Hotel was comfortable and room very spacious. The food was good. Parts of the hotel are a little worn but had some nice period features. No alcohol in bar but allowed to take your own. Very central to holiday entertainment and activities. Would stay again.

8

Malcolm

May 19, 2023

·

Stayed 1 night

The building is impressive, with a Regency style. For me the main disadvantage is the long walk to and from the railway station and the bus station.

8

Partha

Jul 23, 2024

·

Stayed 2 nights

The property is nicely situated. Staff is helpful. Our stay was okay, the property is quite old and age related issues exists too in this property.

10

Anthony

Apr 28, 2024

·

Stayed 2 nights

Another stay at the carlton for us.Once again the hotel staff were great.Really good nights rest,Nice and quite. A walk into town takes about 15 mins and is worth visiting

10

Amanda

Jul 14, 2023

·

Stayed 1 night

Excellent room, very comfy, sea view. Parking difficult.

8

stacey

Sep 1, 2023

·

Stayed 2 nights

Hotel was good probably needs updating but that'd be true about many seaside hotels. Staff were very friendly and from what we saw very inclusive to the types of guests they had which is very good. Breakfast was ok standard amongst most hotels I've stayed in, maybe they could tweek it a little as sausage's did feel a little cheap but on the whole a very nice place to stay in a good location on the seafront with very friendly staff. 8/10

8

Richard

Aug 8, 2023

·

Stayed 1 night

The Carlton is very well located on the seafront. The lobby and the staff were very welcoming, and the place looked very clean once we had got through the crowd of smokers at the front door. Parking was a real issue as the hotel uses the free parking spaces on the main road, so if it is busy you may struggle to find somewhere particularly at high season. We did manage to find a spot by just waiting. Our room was on the ground floor, even so there were lots of stairs so people with limited mobility may struggle. There is a lift to upper floors, but I did not see a wheelchair accessible entrance so you need to be able to cope with stairs. The hotel does need a facelift. There were marks on the walls and the carpets were faded, and (being nitpicky) the wall hadn't been painted behind the wardrobe which we did find pretty funny! Having said that the room was clean and comfortable, the power shower was excellent and we had a fairly decent nights sleep, except for the people talking directly outside the window most of the night then someone moving a large wheelie bin around at 6am! Slightly overpriced (even for high season) but would stay again if you want a comfortable place for a short stay.

6

John

Jul 9, 2024

·

Stayed 1 night

You get what you pay for, clean room Very noisy at the front of property. All I all I would not stop here again

10

Nicole

Nov 27, 2023

·

Stayed 2 nights

Nice staff Great location right next to the beach

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Dining

Breakfast is generally good value and satisfying with decent choice, though several guests found it average or limited. Some enjoyed evening meals, while others rated the food poor and noted no lunch options.

Related guest reviews

10

P

May 18, 2024

·

Stayed 5 nights

the Staff were very good. Nothing was too much trouble. They were very helpful and friendly. Everything you would need was catered for. The food was amazing plenty of choice. The building itself was a bit tired and dated but was very clean.

8

Graham

Dec 15, 2023

·

Stayed 1 night

A pleasant stay in this wonderful old building set on the ‘Golden Mile’ in GY. Alright the room was a little tired it was very warm & the bed was very comfortable. The buffet style breakfast was very good. All in all it was a good stay & very good value for money. I’d happily recommend it & would stay there again.

8

Anita

Aug 14, 2023

·

Stayed 1 night

Enjoyed my stay, lovely room on the second floor. Nice breakfast and friendly staff. The only downside was the fact the room wasnt ready for the 3pm check in.

6

Anette

May 27, 2023

·

Stayed 7 nights

This hotel looks and feel tired could do with a deep clean and some paint - the evening menu is recycled every 3 or 4 days so not much to look forward to if your dinner is included in your stay - luckily we were bed and breakfast and did manage to find some good restaurants for nighttime - there are no lunch options at this hotel at the moment

8

Robyn

May 20, 2024

·

Stayed 1 night

Food was not very good

10

Gina

Jun 17, 2024

·

Stayed 2 nights

Liked all the extras like iron/fan/hairdryer. Liked having the desk/mirrors for getting ready. Lighting good and good storage. Paintwork/radiators needing touching up and pillows could do with changing/protectors. Breakfast very good

8

lindsay

May 11, 2024

·

Stayed 2 nights

Excellent value for money. Staff lovely and the breakfast is great. It’s fairly basic in the room but it’s all we needed for a short break.

10

Neil

May 27, 2024

·

Stayed 3 nights

Extremely happy with this hotel. It exceeded my expectations, with the room being of a good standard, the breakfast and evening meal being a decent size and produce. No issues during my stay (long weekend) and the staff were friendly and professional. I would stay here again.

8

Deborah

Jun 2, 2023

·

Stayed 1 night

The hotel in general was a little dated but the room was very good and clean. Parking is first come first serve but includes the street to the right of the hotel. The breakfast was ok (not much selection) but was only £7.50. If i ever go back to Great Yarmouth again i wouldn't hesitate to stay here.

10

Rebecca

Aug 8, 2023

·

Stayed 1 night

We had a lovely stay at the Carlton. It was well worth the money we spent, cheap and cheerful but clean and accommodating. Breakfast was average but again for what we paid there was more than plenty and good value. The room was beyond what I expected. Very large and spacious, modern and comfortable. Yes there were a few marks here and there but it’s a working hotel so you can kind of expect that. Other areas of the hotel was dated, corridors etc. but our room and reception area were lovely. I’d definitely recommend and return.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$35
February	$37
March	$34
April	$42
May	$50
June	$54
July	$70
August	$90
September	$58
October	$57
November	$45
December	$38

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $68	5 $70
6 $65	7 $65	8 $65	9 $65	10 $70	11 $71	12 $74
13 $66	14 $67	15 $71	16 $76	17 $80	18 $81	19 $79
20 $69	21 $69	22 $69	23 $69	24 $73	25 $87	26 $85
27 $67	28 $65	29 $65	30 $66

Su	Mo	Tu	We	Th	Fr	Sa
				1 $67	2 $88	3 $89
4 $69	5 $65	6 $65	7 $64	8 $65	9 $90	10 $89
11 $65	12 $65	13 $65	14 $67	15 $66	16 $88	17 $89
18 $67	19 $68	20 $68	21 $67	22 $67	23 $90	24 $90
25 $68	26 $68	27 $69	28 $69	29 $67	30 $91	31 $92

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Monthly average prices

About this property

Location

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What guests think

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