Name: TownePlace Suites by Marriott Thunder Bay
Address: 550 Harbour Expressway, Thunder Bay, Canada, Thunder Bay, Ontario, CA
Price range: $161–$413 per night
Rating: 8.25

What guests think

At TownePlace Suites by Marriott Thunder Bay, travelers frequently praise friendly staff, convenient location near shops and the highway, and in-room kitchens suited to longer stays, while reviews also note mixed cleanliness, dated areas, and occasional maintenance or noise issues.

Breakfast is widely appreciated for variety, though a few guests found it average. Facilities feedback is mixed: some enjoyed the pool and hot tub, but others reported closures, isolated cleanliness concerns, temporary hot water outages, and smoke near entrances or potholes on the access road. Overall, expect a practical, suite-style stay that suits longer visits and families.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests report mixed experiences with the pool and hot tub—some enjoyed them, while others noted closures or cleanliness issues. Access and surroundings draw comments about potholes and smoke near entrances, and several reviews mention temporary hot-water outages.

Related guest reviews

10

Melissa

Jul 15, 2024

·

Stayed 1 night

I like the spacious room. Sad the pool was closed for reno's

2

Karyn

Oct 29, 2025

·

Stayed 3 nights

I was not able to get on the Internet nor was anyone able to help. I had to walk by smoke and smokers to get into the hotel. The pot holes driving in are embarrassing. They have been there over 5 years. You may want to let your staff know the hours for A and W beside your hotel. I use to always stay at your hotel. I travel to Thunder Bay for 4 days every 3 months on business

4

Miranda

May 20, 2024

·

Stayed 2 nights

The pool was filthy and my children cut their toes in the pool as well. Wifi did not work in our room, we complained but nothing was done. Not worth the $600 I paid for the 2 nights.

2

Cindy

Jul 6, 2023

·

Stayed 1 night

There was no hot water. Guests were issued a $50 per night reduction in price. However, when I said I pre-paid through Expedia, I was told to contact them for my refund. Expedia said the hotel declined to issue the refund.

10

robert

Jul 28, 2024

·

Stayed 8 nights

Spent a week there for a family matter and everything worked out excellent! Staff were super friendly and the room and elevators were very clean. Pool and hot tub were well taken care of as well

8

Daria

Jul 12, 2025

·

Stayed 2 nights

We enjoyed our stay at the Marriott TownePlace Suites. The location was close to restaurants and hotels at the waterfront. The bed was comfortable and the room had more storage than I had ever seen, even in a suite. It had a full kitchen as well. The only downsides were the very poor quality of the pillows, and trying to avoid the big potholes driving into the parking lot.

6

Barbara

Jul 10, 2023

·

Stayed 1 night

Unfortunately, there was no hot water. We did not use the facilities e.g. pool and hot tub, as there was no hot water to have a shower. We booked a room with a bed couch and king bed. When the bed couch is folded out you can not walk around the bed or couch! Room is not designed well!!

6

Thorrot

Mar 16, 2025

·

Stayed 2 nights

Close to. Restaurants and shopping.The room was small ,the bathroom fan did not work when l told the front desk employee they said they would report that to maintenance.No one came to look at it.At times a light in the bathroom and one over the work desk would flicker rapidly like a strobe,very annoying! The included breakfast was good. The pool was nice and clean and heated .

10

Derek

Oct 4, 2024

·

Stayed 2 nights

Place was quiet, staff was friendly, only complaint is the smoking are is to close to the building for my liking, can smell cigarette as soon as I walk outside.

8

David

Aug 5, 2024

·

Stayed 9 nights

This is a nice hotel only one issue for me, the hotel smells like cigarette smoke when you walk in the door and my allergies and breathing didn't like it. I think the hotel needs an air quality cleansing. Other than that my stay was great.

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Cleanliness

Cleanliness feedback is inconsistent: many found rooms clean, but multiple reports cite dirty bathrooms, missed housekeeping, odors, stained carpets or furnishings, and mold found in a shower. Public areas and hallway carpets also appear worn.

Related guest reviews

6

Amanda

Sep 24, 2023

·

Stayed 1 night

TV didnt work, sofa and carpet were stained and torn, nothing in kitchen besides counter was cleaned ( all cups/plates and appliances dirty )

4

Karen

Nov 25, 2025

·

Stayed 1 night

I was disappointed to see how some doors and walls were scuffed and paint off. TV didn't work properly and when we talked to front desk about it they said they would have maintenance go in and see what's wrong while we were out for dinner. When we returned we were told it's normal , tv works some times and sometime not. There was a nasty nauseating odor in the bathroom, possible urine . The heat unit was very noisy and vibrating all night. Was expecting better

2

Shelly

Feb 22, 2026

·

Stayed 2 nights

The room had garbage left in drawer and it was extremely noisy. There were multiple Vallard worker rooms around us who were up very early in the morning for work and were not quiet and disrespected other hotel guests who were sleeping. We should have never been placed in an area of the hotel with multiple rooms of workers where the hotel knew it would be loud early in the morning. Extremely disappointed with hotel. I paid good money to not even be able to get any sleep.

6

Irene

Sep 17, 2024

·

Stayed 1 night

Somewhat dirty property...dirty bathroom, microwave and curtains

4

Katie

Aug 7, 2023

·

Stayed 1 night

The check-in was excellent with friendly staff who went beyond by offering my toddler a chocolate bar. Upon arriving to the room and at first glance, it seemed fine and more than expected with a full kitchenette. However, when we looked at the beds, we noticed the pillows were at the bottom and misisng pillow cases. 2 were stained and were disgusting. This was obviously an oversight. Someone forgot to change the pillows. After a few trips to the front desk, we managed to get enough pillow cases for all but one, but this wasn't the cleanliness or service we'd expect from this hotel brand or price at well over $300 for a night. The carpet was also stained in several places and had holes in it. The room needs to be renovated. Curtains were also stained. Everyone was friendly, but on our 14 night cross country road trip, this hotel room was the least clean one we stayed in by far, and yet was one of the most the most expensive.

6

Cindy

Jun 16, 2024

·

Stayed 1 night

Room was not well cleaned.

4

Dawn

Jun 14, 2025

·

Stayed 2 nights

The first room they gave us was not cleaned. There were dirty towels in the bathroom and food left in the cupboard and it smelled like stale turmeric. The dining table had a chair with a broken seat. I moved the chair and the seat fell off! We made them give us a different room and it was marginally better. Very run down and worn. I expect so much better from a Marriott. The sitting chair was so worn and dirty we didn’t even use it. We took the sheet off one of the beds and laid it on the floor to put our suitcases on. It was just nasty. I would avoid staying in Thunder Bay all together. And the room was expensive!!

4

Sarah

Jan 20, 2025

·

Stayed 2 nights

Was central to all amenities The room we were in wasn’t very clean

10

Alexis

Nov 24, 2025

·

Stayed 1 night

Room was clean, bed was comfortable, staff was friendly, good variety at breakfast.

6

Darren

Nov 28, 2024

·

Stayed 1 night

Bathroom was dirty. Hair elastic on the counter. Soap open. Only 1 towel. Hair dryer laying on the floor

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Rooms

Suites are spacious with full kitchens and ample storage, and beds are often comfortable. However, several guests noted dated decor, noise from nearby activity or corridors, and in-room issues like unreliable Wi-Fi or TV and faulty outlets or thermostats.

Related guest reviews

2

Karyn

Oct 29, 2025

·

Stayed 3 nights

I was not able to get on the Internet nor was anyone able to help. I had to walk by smoke and smokers to get into the hotel. The pot holes driving in are embarrassing. They have been there over 5 years. You may want to let your staff know the hours for A and W beside your hotel. I use to always stay at your hotel. I travel to Thunder Bay for 4 days every 3 months on business

8

Marion

Jul 22, 2025

·

Stayed 2 nights

Omar, the front desk staff member was ver friendly and helpful. He offered places to see in Thunder Bay and made restaurant suggestions. He made us feel very welcome. The hotel was nice, but the public areas and hallways could use a good cleaning. The room was clean, large and had a full size frig, which was nice. Linens were fairly plush. Bathroom was large.

2

Shelly

Feb 22, 2026

·

Stayed 2 nights

The room had garbage left in drawer and it was extremely noisy. There were multiple Vallard worker rooms around us who were up very early in the morning for work and were not quiet and disrespected other hotel guests who were sleeping. We should have never been placed in an area of the hotel with multiple rooms of workers where the hotel knew it would be loud early in the morning. Extremely disappointed with hotel. I paid good money to not even be able to get any sleep.

8

Craig Edward

Sep 23, 2024

·

Stayed 7 nights

Room smelled stale when I checked in. Don’t get a room on the North side of the hotel. There were rigs idling all night in the parking lot next door and the garbage trucks emptying the big bins behind the hotel will make a wake up call completely unnecessary. All that being said, the staff were fantastic and the free coffee was good. Fridge and microwave in the room came in handy. The included breakfast was ok…does anyone seriously eat turkey bacon? The noise notwithstanding, it’s a good location close to food options, groceries, and centrally located.

8

VIRGINIA MCGILL

Dec 9, 2023

·

Stayed 3 nights

The hotel is tired. The bed was excellent. The breakfasts were wonderful. The service is excellent. There is a great kitchenette with a large fridge. The problem is the furniture and the decoration. The hotel is painted in yellow. The furniture. Is lime green and is VERY worn. Part of my issue is that I don’t like the colour combinations. However it is worn out. It still works but needs an update Now!

4

Miranda

May 20, 2024

·

Stayed 2 nights

The pool was filthy and my children cut their toes in the pool as well. Wifi did not work in our room, we complained but nothing was done. Not worth the $600 I paid for the 2 nights.

10

Veronica

Jul 22, 2023

·

Stayed 1 night

We are a family of 4 and we stayed for one night. Check in was smooth and front desk staff helpful and pleasant. Room was very large with a full kitchen. Hotel was clean and well maintained. Pool is a bit small and was busy but the water was warm and experience enjoyable.

8

Gail

Mar 1, 2025

·

Stayed 11 nights

I was upset that the TV was not working for the first 7 days we were there. We wanted to watch some of the Scotties curling on TV as seniors we can't always attend 3 games a day and usually pick which 2 to go to and which one we will watch on TV. It was frustrating to rest in your room and nothing to watch. Being senior, senior we are not up on all the newest technology for streaming, still count on TVs. I thought we would have received a discount but even when I asked for a print out of my bill I only got one page and didn't get the full bill. We liked the room and the transportation service we got to the Scotties, also nice to have the grocery store nearby. Gail Rowlandson

8

Daria

Jul 12, 2025

·

Stayed 2 nights

We enjoyed our stay at the Marriott TownePlace Suites. The location was close to restaurants and hotels at the waterfront. The bed was comfortable and the room had more storage than I had ever seen, even in a suite. It had a full kitchen as well. The only downsides were the very poor quality of the pillows, and trying to avoid the big potholes driving into the parking lot.

6

Vakeesan

Aug 26, 2025

·

Stayed 1 night

outdated building. needs renovation, upgrades etc.

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Service

Staff are frequently described as friendly, welcoming, and helpful, with standout mentions at check-in. That said, some guests experienced slow problem resolution or missed housekeeping, and a few billing or policy frustrations.

Related guest reviews

2

Karyn

Oct 29, 2025

·

Stayed 3 nights

I was not able to get on the Internet nor was anyone able to help. I had to walk by smoke and smokers to get into the hotel. The pot holes driving in are embarrassing. They have been there over 5 years. You may want to let your staff know the hours for A and W beside your hotel. I use to always stay at your hotel. I travel to Thunder Bay for 4 days every 3 months on business

8

Marion

Jul 22, 2025

·

Stayed 2 nights

Omar, the front desk staff member was ver friendly and helpful. He offered places to see in Thunder Bay and made restaurant suggestions. He made us feel very welcome. The hotel was nice, but the public areas and hallways could use a good cleaning. The room was clean, large and had a full size frig, which was nice. Linens were fairly plush. Bathroom was large.

10

Joyce

Aug 28, 2023

·

Stayed 3 nights

The night clerk who worked the 27-28 night should be commended. They were very diligent in making sure I got my cab and didn’t miss my plane. Thank you thank you.

10

Connie

Jun 23, 2025

·

Stayed 2 nights

Everything was great, except for a one minor issue. The coffee pot in our room had no lid, but staff were very attentive to this issue. 24/7 coffee in the breakfast room was wonderful! Early breakfast at 6:30am. Breakfast was amazing! Rooms were very clean and very comfy beds. Hotel is super clean. A special shout out to Pritish who went above and beyond in guest services. He really made us feel very welcome. Overall this place deserves 5 stars in every category!! Would stay here most definitely if ever in Thunder Bay again!! By far the best hotel stay of our road trip.

2

Cindy

Jul 6, 2023

·

Stayed 1 night

There was no hot water. Guests were issued a $50 per night reduction in price. However, when I said I pre-paid through Expedia, I was told to contact them for my refund. Expedia said the hotel declined to issue the refund.

8

Carol

Jul 10, 2025

·

Stayed 5 nights

The staff were wonderful and breakfast was great. It was so convenient to have a full kitchen. I would have given 5 stars, but for some reason housekeeping forgot to make up our room one day.

10

Paul

Jul 7, 2025

·

Stayed 3 nights

Lucas helped me check in and was super friendly, let us know all the details of the hotel like when breakfast was and where everything was located and even gave us great recommendations for local restaurants in the area.

10

Jan

Jul 28, 2025

·

Stayed 3 nights

Staff was very friendly. Hotel was very clean and the morning breakfast was fantastic.

4

Marian

Nov 9, 2025

·

Stayed 2 nights

The room was bad. I told them at the front desk that room was not good and they made no offer to move me. No one came to clean the room the next day. I asked about it twice. Finally when I complained at 6:30pm they sent a maintenance person to come clean up the room. He was pretty unkind I guess because he didn’t want to be there doing that. I’ve stayed here before and never had bad experience but I’m not pleased about this 2 night stay. Thanks

8

Maria

Mar 20, 2025

·

Stayed 4 nights

The only downfall is they don’t clean the rooms…I was there for 4 nights. A bit disappointing

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Location

Convenient setting near the highway, grocery store, mall, and restaurants; easy for errands and stopovers. A few noted exterior noise from trucks or services.

Related guest reviews

10

FrankSuzanne

Apr 11, 2025

·

Stayed 1 night

Right there on main highway. Was nice not to have to cross town to find it. Our dog Griffin felt comfortable with the staff and in the room. We’ve stayed here before and will take advantage of it again in the future.

8

Cindi

Sep 24, 2025

·

Stayed 3 nights

Good location.

10

Blaine

Feb 3, 2025

·

Stayed 5 nights

I like how everything was in walking distance, mall, A&W, superstore, Tim’s and etc right in the middle of town!

10

Michael

Sep 27, 2024

·

Stayed 1 night

I'd definitely recommend this hotel if you're staying in the Thunder Bay area. While it's not close to any sort of Lake view, it's conveniently located near restaurants and a quick drive to the lake. It was clean and spacious and the beds were comfortable.

8

Daria

Jul 12, 2025

·

Stayed 2 nights

We enjoyed our stay at the Marriott TownePlace Suites. The location was close to restaurants and hotels at the waterfront. The bed was comfortable and the room had more storage than I had ever seen, even in a suite. It had a full kitchen as well. The only downsides were the very poor quality of the pillows, and trying to avoid the big potholes driving into the parking lot.

10

John

Jun 17, 2023

·

Stayed 2 nights

Always a great place to stay in Thunder Bay. Easy access to most anything you need. Superstore is right beside it so you can grab food to stock the fridge and cupboards in your room to make a snack or even a quick meal.

10

Brody

Mar 16, 2023

·

Stayed 4 nights

Excellent area for shopping and dining.

10

Jim

Nov 21, 2025

·

Stayed 2 nights

Great location

10

Randell

Mar 31, 2025

·

Stayed 1 night

Stayed here many times. Right on Hwy but quiet

10

CHARLES

Aug 12, 2023

·

Stayed 1 night

The hotel is adjacent to a mall which had good access and ample parking

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Dining

Breakfast is generally praised for variety and availability, with 24/7 coffee appreciated. A handful of guests found the food average or not great.

Related guest reviews

10

Andy

Feb 7, 2025

·

Stayed 1 night

Overall great experience, good breakfast and clean

10

Connie

Jun 23, 2025

·

Stayed 2 nights

Everything was great, except for a one minor issue. The coffee pot in our room had no lid, but staff were very attentive to this issue. 24/7 coffee in the breakfast room was wonderful! Early breakfast at 6:30am. Breakfast was amazing! Rooms were very clean and very comfy beds. Hotel is super clean. A special shout out to Pritish who went above and beyond in guest services. He really made us feel very welcome. Overall this place deserves 5 stars in every category!! Would stay here most definitely if ever in Thunder Bay again!! By far the best hotel stay of our road trip.

8

Rachel

May 9, 2025

·

Stayed 2 nights

Breakfast is good and studio suite is complete with kitchen stuffs.

8

Mavis

Aug 16, 2024

·

Stayed 2 nights

Our room’s bathroom fan did not work. There were hundreds of cigarette butts outside of the hotel. Breakfast food was not great. People working at the hotel were very friendly and respectful. It was too much money for this place.

8

Barb

Oct 27, 2025

·

Stayed 2 nights

Great selection, food was fresh and hot.

10

Helene

Oct 7, 2024

·

Stayed 1 night

I really liked the location of this hotel. I also enjoyed the fact that there was a kitchenette if we wanted to cook and the size of fridge was fantastic. The continental breakfast was also very good.

8

Ross

Sep 22, 2023

·

Stayed 1 night

Lovely property but we felt it was overpriced. Staff was friendly, especially Jeff at the front desk who went out of his way to explain everything, recommend restaurants, etc. Terrific welcome and first impression. Breakfast was not memorable, but it was convenient.

10

Jan

Jul 28, 2025

·

Stayed 3 nights

Staff was very friendly. Hotel was very clean and the morning breakfast was fantastic.

8

Julia

Jul 6, 2025

·

Stayed 5 nights

The hotel and our room were clean. The breakfast had a great selection of foods in the morning.

8

Sara

Jul 7, 2024

·

Stayed 4 nights

TV was small but they were installing big tvs whem we left. Clean, safe and quiet. Good hot breakfast. Staff was friendly and helpful.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$166
February	$186
March	$194
April	$173
May	$178
June	$185
July	$170
August	$187
September	$224
October	$194
November	$180
December	$164

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $413	18 $288	19 $231
20 $171	21 $171	22 $186	23 $171	24 $171	25 $173	26 $175
27 $173	28 $173	29 $173	30 $173

Su	Mo	Tu	We	Th	Fr	Sa
				1 $173	2 $176	3 $172
4 $177	5 $186	6 $172	7 $174	8 $172	9 $172	10 $161
11 $161	12 $180	13 $180	14 $182	15 $180	16 $166	17 $166
18 $166	19 $166	20 $183	21 $179	22 $179	23 $173	24 $166
25 $166	26 $179	27 $179	28 $179	29 $182	30 $166	31 $166

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 2 Queen Beds

Suite, 1 Bedroom

Studio, 1 King Bed with Sofa Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about TownePlace Suites by Marriott Thunder Bay

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Prices for upcoming dates