Ocean Palms

This property needed to be updated, the bathroom was dirty , it was dirty mattresses by my room door making it hard to get in and out. Parking sucked, there was two days when they didn’t have a chef . Pool wasn’t cleaned .

Really enjoyed our stay at this resort. Nice pool and beach side access. Great continental breakfast and very friendly staff that did everything to make her stay enjoyable, including a free trip to the blue hole.

Loved the access to the beach, and the food was excellent.

My overall experience with the staff was welcoming and amazing. The only issue I had with the property was that there is limited parking available and if it rains heavily you might have difficulty accessing the property as the road will be flooded. Other than that our stay was good as the property is centrally located.

The proximity to the ocean and the set up and layout of this hotel can NOT be beat. Staff was so friendly and helpful and lovely. The daily breakfasts were also lovely and made starting each day relaxing and scenic. The outdoor dining is unmatched because of the beauty and quaint design of hotel. I recommend a 1st floor room - each private patio is steps away from the pool, the beach, and the restaurant. So convenient and so charming. An excellent value.

the property was clean and food was good stairs was unsafe needs more railing too narrow

Very nice and accommodating staff, who are very responsive to our needs. Unfriendly business across the street who made parking non-existent and harassed us and other guests because of the limited parking.

Nice quiet location, simple nice breakfast, walking distance to restaurants No air conditioning No hot water We have carried our luggage to upstairs on our own, no elevator No help

The location of this property is great, just off the Main Street in Ocho Rios in a smaller side street. Within walking distance of decent restaurants. The hotel itself has a pool and open restaurant with a decent view of the ocean. The staff are friendly and helpful. The amenities of the room is basic, older facilities for bathroom/shower. We had traveled with a group, while my room had a functioning AC and warm water, the other group members were in a room where the AC was not working and the warm water was out. Also, there is no elevator, so if located in the upper floors will need to use the stairs to carry your suitcases up. Overall, was a decent stay with older facilities, so just be informed when choosing to stay here.

Excellent views of the ocean from the pool and restaurant. Inside needs renovation, it's more like a trip hazard, uneven stairs and walkway. Rooms are outdated.

The Property didn’t look like nothing that is put on line there is a leak over the stairway there wasn’t no wash cloth in the room ants was everywhere overall the place could used a face lift.

This property needed to be updated, the bathroom was dirty , it was dirty mattresses by my room door making it hard to get in and out. Parking sucked, there was two days when they didn’t have a chef . Pool wasn’t cleaned .

The property was walking distance from the town so that was convenient The road was very narrow , filled with potholes , vehicles were always tooting their horns due the deep corner and the narrow road. On arrival the fridge was not working, no bottles of water was offered in the very hot temperatures or placed in the room. The towels are very old and discoloured. No hand towels were offered.Most day the shower was cold , or the water partially warm.Lots of screaming in the shower especially from the children. The furnitures are very old and rusty. Doors are very old and very difficult to lock especially the one to the pool area. Cockroach was noted in my room and this was reported. The room was sprayed but the next day I found it alive under my suitcase.The girls were bitten badly by mosquitoes. The breakfast was the same everyday unless you pay 10-15 US per person for a Jamaican breakfast. The lady chef was welcoming and tried her best to feed the family. Imagine every morning eating scrambled egg and fried sausages. Sometimes not enough cups to make your self a hot cup of tea so you will have to wait for waiters to wash a cup and sauce for you. Lovely area near the sea with the party boats docking nearby with loud music or tourist passing by and waving from the small boats. The staff was welcoming, and always willing to help. Perfect for short stay and the property could benefit from a renovation to make it more welcoming.

I stayed at this hotel for three nights and never was it cleaned once, didn't care so much since i made my own bed . Asked for new towels never received and there was a dead roach in front of my door. Breakfast was simple always eggs with toast and something new as a side. Didn't have any breakfast options. Only five parking spots in front of hotel and hard to find since the strret name is different that posted.

The rooms need renovations, especially the washrooms. The shower curtain had mold and the flooring tiles are very dirty and the washroom had a bad sewage scent. The property exterior is better kept than the rooms

No room cleaning or fresh towels given after arrival. Had to use the same dirty white bed linen and towels throughout our stay. Not good

Housekeeping did not make beds and no towels nor washcloth

Small cute hotel .. not luxury but so comfortable and clean

No internet or tv. Room wasn't cleaned all week.

The facility was very clean and the staff was very professional and friendly. No problem with all the accommidations. I plan on staying there again in the future.

My overall stay at this hotel was good. The rooms are decent and the staff is polite amd helpful. My only issues with the hotel is the WiFi it did not work with the exception of the lobby and the Television didn’t work once front desk staff left for the day. The other issue is that there is not a microwave available for use. Other than that it was okay.

Great location with it being a beachfront property. Very disappointed that the WiFi did not work, which caused the tv not work. I had room with no AC, i was given a fan which just move the hot air around. The staff was very friendly.

Amazing view, convenient location, nice staff

Overall this property has great potential, the exterior was decent & clean, the restaurant had great selection and is right by the ocean so calm and relaxing. The staff is friendly and service is great. However the rooms or particularly the room we stayed was in a deplorable state. The beds were hard, walls needed painting, bathroom was shabby and the vanity & mirrors cracked, old and looked dirty. The rooms are far from accommodating for the per night price. Management needs to look into updating the rooms they require lots of TLC, if the rooms are upgraded this property will be easily a 5 star experience

Staff was friendly however no iron no blow dryer no plug by bed mosquito all in the rooms no mini fridge in deluxe rooms. How ever it is close to everything, walking distance . It is super secure. Chris the bartender is A one.

hot they only have fans

I’d say to give them some time before booking. They are renovating so the stay will be below par. I stayed back in 2021 and it was great! This time the rooms are terrible, tv don’t work, ac don’t work properly and makes noises. The lady at the front desk was very nonchalant about the whole thing and pretty much told me to take it or leave it. The only thing working for them right now is the God given view.

Nice quiet location, simple nice breakfast, walking distance to restaurants No air conditioning No hot water We have carried our luggage to upstairs on our own, no elevator No help

The location of this property is great, just off the Main Street in Ocho Rios in a smaller side street. Within walking distance of decent restaurants. The hotel itself has a pool and open restaurant with a decent view of the ocean. The staff are friendly and helpful. The amenities of the room is basic, older facilities for bathroom/shower. We had traveled with a group, while my room had a functioning AC and warm water, the other group members were in a room where the AC was not working and the warm water was out. Also, there is no elevator, so if located in the upper floors will need to use the stairs to carry your suitcases up. Overall, was a decent stay with older facilities, so just be informed when choosing to stay here.

Excellent views of the ocean from the pool and restaurant. Inside needs renovation, it's more like a trip hazard, uneven stairs and walkway. Rooms are outdated.

I had a reservation and when I got there, there was no room available

When I arrived I was greeted by every member of the staff that walked by or even help with check in. The rooms were ready, well organized and clean. The way they describe the room as a pool and beach view was exactly as mentioned. I received a nice refreshing welcome drink when I got settled in. Then I tour the grounds and the place is kids friendly with many views of excitement. The only thing I believe the hotel could change is the speed that the restaurant lounge area had. When you want to enjoy every moment every minute count you could tell that the restaurant staff needs to work on time management to get the food out to the guest. But the food was excellent!

My partner and i recently stayed here for 4 days 3 nights and what i loved the most was the excellent customer service i received from the moment i checked in at the front desk. The entire staff was pleasant and kind especially the male chef and Chris the bartender. The owners were pleasant. The place is clean, food and drinks were great!!! I will definitely revisit in the future!!

Very accommodating.

The owner was amazing the staff made us feel at home. Even after checking out the owner allowed us to stay and have fun, the stay was amazing. I would definitely recommend going here. My husband and I will definitely be going back……

The one issue I cannot overlook is the unfriendly staff. In the hospitality industry, friendly staff is an absolute must. Some of the front desk staff was friendly but not all of them. Housekeeping staff rarely said hello or smiled even when I greeted them with good morning or good afternoon. The hotel site says they offer airport shuttle. Despite requesting airport pick-up via messaging and calling them the day before, when I arrived at the airport, I had to call the hotel again and I waited over 2.5 hours for the taxi to arrive. You have to pay cash directly to the driver, something I was not prepared to do. I had to ask him to take me to a bank to get cash from the ATM. The hotel is in a good location to be able to walk around main street Ocho Rios and get to restaurants and the craft markets. However, I do not recommend walking back down the side street to the hotel after dark, unless it is a Friday or Saturday night when all the shops and bars along the street are open and there is a lot of activity. Advertising they offer airport shuttle is misleading. Guests are better off either taking the Knutsford Express bus to Drax Hall and taking a taxi from there. If you take a taxi from the airport to Ocho Rios, be prepared to pay approximately $130 USD cash. Despite the misleading airport shuttle offer and the location, if the staff was friendlier, I would consider staying there again to support local business. Friendly staff is a must.

Wonderful staff

Staff service was excellent

Absolutely wonderful team. Great service. From the front desk, to the gentlemen working the bar to the security guard who went above and beyond to help us with hot water. Wasn’t able to give 5 stars due to location that prevented us from being able to safely walk to get food at night despite being a couple blocks away and not having strong WiFi in our room. Yo be honest, this place has the potential to be incredible if they were able to make some crucial updates. If you rented a car or plan to be gone doing activities all day and night, it’s a great place to crash for a great price. But if you work remotely and plan to spend the majority of the time at your accommodation you may prefer somewhere else.

I have been coming ocean palms since 2019 and have always enjoyed my stay there, however on this occasion it was the worst experience ever and thats mainly due to the receptionist horrible behaviour ask her a question she doesn't reply she was huffing and puffing they gave me a dirty wet room the floor was full of straney hair all over the floor i asked to change she lied and said they were all gull looked threw the window of the room next door i was eventually allocated the room after alot of silence sigbing kiss teet the little short one at the desk with the glasses she needs alot of customer service training. Also had alot of bugs is the room leaking fridge and the ac was not working properly and this supposed to be a premium deluxe room absolutely awful and not worth the money

Close to everything

The property was walking distance from the town so that was convenient The road was very narrow , filled with potholes , vehicles were always tooting their horns due the deep corner and the narrow road. On arrival the fridge was not working, no bottles of water was offered in the very hot temperatures or placed in the room. The towels are very old and discoloured. No hand towels were offered.Most day the shower was cold , or the water partially warm.Lots of screaming in the shower especially from the children. The furnitures are very old and rusty. Doors are very old and very difficult to lock especially the one to the pool area. Cockroach was noted in my room and this was reported. The room was sprayed but the next day I found it alive under my suitcase.The girls were bitten badly by mosquitoes. The breakfast was the same everyday unless you pay 10-15 US per person for a Jamaican breakfast. The lady chef was welcoming and tried her best to feed the family. Imagine every morning eating scrambled egg and fried sausages. Sometimes not enough cups to make your self a hot cup of tea so you will have to wait for waiters to wash a cup and sauce for you. Lovely area near the sea with the party boats docking nearby with loud music or tourist passing by and waving from the small boats. The staff was welcoming, and always willing to help. Perfect for short stay and the property could benefit from a renovation to make it more welcoming.

My overall experience with the staff was welcoming and amazing. The only issue I had with the property was that there is limited parking available and if it rains heavily you might have difficulty accessing the property as the road will be flooded. Other than that our stay was good as the property is centrally located.

The property was beautiful and included an awesome breakfast choice which was delicious. The location was in a quite dark alley in not such a friendly area of Ocho Rios.

The location was convenient.

The proximity to the ocean and the set up and layout of this hotel can NOT be beat. Staff was so friendly and helpful and lovely. The daily breakfasts were also lovely and made starting each day relaxing and scenic. The outdoor dining is unmatched because of the beauty and quaint design of hotel. I recommend a 1st floor room - each private patio is steps away from the pool, the beach, and the restaurant. So convenient and so charming. An excellent value.

The view is amazing you and it’s in close proximity to many local spots

Gute Unterkunft, sauber u sehr nettes Personal. Zu den Stränden Turtles Beach u. Mahogany Beach jeweils ca 10 min. zu gehen.

This hotel's location is the best for safe, easy walking access to so much to see and do in Ocho Rios! Avoid driving in traffic snarls and stay here -- the staff are the best!

Absolutely wonderful team. Great service. From the front desk, to the gentlemen working the bar to the security guard who went above and beyond to help us with hot water. Wasn’t able to give 5 stars due to location that prevented us from being able to safely walk to get food at night despite being a couple blocks away and not having strong WiFi in our room. Yo be honest, this place has the potential to be incredible if they were able to make some crucial updates. If you rented a car or plan to be gone doing activities all day and night, it’s a great place to crash for a great price. But if you work remotely and plan to spend the majority of the time at your accommodation you may prefer somewhere else.

The food was amazing. No need to buy outside of property.

The property was walking distance from the town so that was convenient The road was very narrow , filled with potholes , vehicles were always tooting their horns due the deep corner and the narrow road. On arrival the fridge was not working, no bottles of water was offered in the very hot temperatures or placed in the room. The towels are very old and discoloured. No hand towels were offered.Most day the shower was cold , or the water partially warm.Lots of screaming in the shower especially from the children. The furnitures are very old and rusty. Doors are very old and very difficult to lock especially the one to the pool area. Cockroach was noted in my room and this was reported. The room was sprayed but the next day I found it alive under my suitcase.The girls were bitten badly by mosquitoes. The breakfast was the same everyday unless you pay 10-15 US per person for a Jamaican breakfast. The lady chef was welcoming and tried her best to feed the family. Imagine every morning eating scrambled egg and fried sausages. Sometimes not enough cups to make your self a hot cup of tea so you will have to wait for waiters to wash a cup and sauce for you. Lovely area near the sea with the party boats docking nearby with loud music or tourist passing by and waving from the small boats. The staff was welcoming, and always willing to help. Perfect for short stay and the property could benefit from a renovation to make it more welcoming.

Really enjoyed our stay at this resort. Nice pool and beach side access. Great continental breakfast and very friendly staff that did everything to make her stay enjoyable, including a free trip to the blue hole.

I stayed at this hotel for three nights and never was it cleaned once, didn't care so much since i made my own bed . Asked for new towels never received and there was a dead roach in front of my door. Breakfast was simple always eggs with toast and something new as a side. Didn't have any breakfast options. Only five parking spots in front of hotel and hard to find since the strret name is different that posted.

I loved everything. Food was very good. Love the Chefs cooking.

This hotel was very poor, no amenities, the food was good at the on site cafe but they are extremely pricy with the food for some odd reason. It was loud, I also smelled the rooms as old nor pleasant at all. I couldn’t nap when one of the workers came knocking on my door several times waking me up from a nap!!! I was extremely upset. I would never stay or recommend the place to anyone. I didn’t like my stay there at all and actually didn’t stay my last night I checked out early.

The proximity to the ocean and the set up and layout of this hotel can NOT be beat. Staff was so friendly and helpful and lovely. The daily breakfasts were also lovely and made starting each day relaxing and scenic. The outdoor dining is unmatched because of the beauty and quaint design of hotel. I recommend a 1st floor room - each private patio is steps away from the pool, the beach, and the restaurant. So convenient and so charming. An excellent value.

Something as basic as an iron was not in the room. We had to request that and an ironing board from the front desk. The iron took about 30 minutes to get to us while the ironing board never made it any at all. The breakfast was small, and the Orange juice was replaced with Tang. Front desk staff was courteous. The lamps in the rooms had no bulbs so it was really poor lighting in the room overall. Ocean Palms is on my good for a night if you desperately need somewhere to lay your head but not for that price at all. I was not pleased.

The property is beautiful…great ocean view. Great food. Breakfast and dinner.

Budget hotel but clean and well staffed. Complimentary breakfast was well presented and tasty. Complimemtary rum punch on arrival. Pool was clean and pool areas maintained. Room with fridge and aircon. Beach/sea view to rear. Would stay again