Chichis and Charlies Beachfront

L'hotel est tres bien situé. Directement sur la plage et proche de tout. Par contre c'est le seul attrait. Vous devez passer par le sable pour vous rendre à l'hotel et il n'y a pas de service de transport depuis l'aéroport tel qu'inscrit dans la description. Nous pensions que c’était un sevice payant, mais il n'y en a tout simplement pas.

It was absolutely perfect except for one thing. There is no way to get in or out of the hotel or get to the check in office without walking in sand. Yes, I know it's a beach hotel, but sometimes I just don't want all sandy. Like when I'm showered and going out for the evening. I would still definitely stay again, just wanted to make others aware. The beach is gorgeous and the waves are perfect

We found this little gem a couple of years ago and have stayed several times. We decided to bring our family but realized that things had slightly changed. It is still a nice place to stay by a beautiful beach with many walkable options and would recommend it to anyone staying in Isla. The last time we stayed, we were supposed to wear a band, this time there was no band to show that we were with the hotel and had the ability to park where we wanted or use the umbrella and chairs without an extra charge. Although the staff did a good job of making sure, not just anyone took advantage of this, it was slightly irritating that several people from our party were asked or told to not go up to the rooms or use the chairs. The parking situation is not ideal, but again, the staff did their best to help us get out of tight situations.

Best location in Isla on Playa Norte. Beach has eroded some but still plenty of room for beach chairs and umbrella, that are complimentary with stay. Water is crystal clear and warm. Rooms are basic with mini fridge and bottled water. Shower has no pressure, and pack your own hair dryer and beach towels.

The property is showing its age - and is pretty bare bones - but you cannot beat the location. One thing I wish someone had told us - they do not provide beach towels. With two little kids in and out of the water all day - and 4 adults as well - we were using bath towels and they got sandy and were useless then for bathing . The hotel does not appear to be happy about providing fresh towels - so bring some microfiber beach towels - they pack small and work fine.

Plus : On the beach. Minibar in the room. Free sunbeds. Minus : Breakfast not included and the beach restaurant does not open before 11.00! No elevator. Bad service in the reception and the boss for the beach beds!

At the far north end of the island at Playa Norte, ChiChi and Charlies (also called Cuxos) is just what the photos look like. Casual and clean, older but decent furniture, good bed, and gorgeous views of the ocean. Our junior suite (#9) had a huge patio with perfect views of the sunset. It’s an easy, albeit crowded, 10-15 minute walk from the ferry terminal. It’s mostly manageable with luggage, although the last little bit is sandy and uneven for a roller bag. If you can carry your bag for 100 yards, you’ll be ok. If you arrive more than a couple hours before 3pm check-in, there may not be anyone in the office. We left our bags behind the desk and went out for lunch with no problems. You have free access to the beach with umbrellas and lounge chairs and it’s a quick walk to the main pedestrian area of Hidalgo street. My only caveat is that there is a very, very loud outdoor club directly next door to the south-west. Our room, being on that side of the hotel, got the music full blast until 2am. Noise-cancelling headphones playing white noise didn’t even completely drown it out. Now, if you are on the island to party, the music won’t matter. If you are a strong sleeper (like my husband), the music won’t matter. If you are like me and struggle to fall and stay asleep, don’t stay in junior suite #9 or on the southwest side of the hotel.

Hotel is located in a great spot! Walking distance to town was perfect. Room was clean, staff was friendly and view was amazing. Unfortunately the restaurant/bar was only open when the cruise hips pulled in and dumped people off onto the beaches.

On the positive side, the hotel is in a great location, right on the beach with beautiful views. Wonderful beach with nice lounge chairs. The rooms are clean and roomy, though very basic. On the negative side, there is no coffee and only two small bottles of water in the room. Access to the hotel is through a hundred yards or so of sand, making it difficult to carry luggage. There is a refrigerator in the room but no microwave. Internet is terrible; speed is not good, and the signal goes out constantly, requiring a reconnect. Customer service is spotty; if you need something from 7:00 p.m. to 9:00 a.m. you’re out of luck, as the office is closed those hours.

Very nice property right on the beach. Would recommend paving right up to property. Hard to pull suitcase through sand. It is paved at back but doesn’t belong to them. We were asked not too use. Should work out a deal with them. Will stay again in next trip

The place was okay. I was a bit disappointed in the service. Cleaning the rooms was slow or sometimes didn't happen. They ran out of beach towels so I had to used my dirty bath towel. I had a view of the ocean but the walk way to all the rooms is in front of your picture window so you can't leave your curtains open unless you want everyone watching you.

No me gustó, demasiada humedad en la habitación, y las instalaciones con falta de mantenimiento.

There were not a specific front desk or reception, no wellcome. We tried to find where we will do check-in, trying to find someone to ask. The personel was not friendly; there was a very small, closed room which you call reception ?? Although we ate in the restaurant and stay at the hotel, the staff came near us and said that 'you can not rest in the beds at the beach which are in front of the restaurant of the hotel.'' He was so rude, and said that the beds are for rental (although most were empty) this is very nonsense !! ı am the costomer of the hotel (paid the room) but ı cannot rest in the beds on beach ?? The room, the towels were not clean enough, there was a garbage in the closet, a plastic bucket in bath. no friendliness, no cleanliness, nothing at all.

We found the hotel very good, very clean rooms, great staff. We had no issues

The property was clean, the staff were friendly and you are literally on the beach.

This place is a DUMP. I understand that there is newer portion of the facility but that was not the room we were given. Our room was one step above an area y barracks - 2 beds, a nightstand and a mini fridge. There wasn’t even a chair. There were no water glasses, plastic or otherwise, no washcloth, and no hairdryer. When was the last time you stayed in a hotel room? It did not have a hairdryer? There was a handwritten note on top of the mini fridge that said “tips, please” but we never got any sort of service to the room. The view out our back windows looked onto the Reef from other places in the area so it wasn’t a nice view. Best to keep the curtains closed. The air conditioning unit on it had a digital display. It was so bright that we didn’t need a nightlight in the room. In fact it illuminated the whole room and it was difficult to sleep. This facility advertises that its office opens at 9 AM. We tried to drop our luggage around 10 AM and there was no one around. Finally a bartender from the connecting restaurant bar told us that no one would be there until late afternoon. He told us just to leave our luggage in the office and not worry about it. There was no separate room for luggage. There there was never anyone in reception. The lock on our door is very similar to the luck that you have on your bathroom door at home- not very secure. The bar closed at 6 because it rained. Why did we pay the same amount as guests in the new improved rooms? Never again. A DUMP.

Buena ubicación ya que está a la orilla de la playa, mal en tema de limpieza ya que tuve que estar detrás del personal para que asearan el segundo día, además había un tapón de oídos debajo de la cama cuando recibimos la habitación, para la limpieza del 2do día, ahí seguía ese tapón. No ponen agua a partir del 2do día. Deberían de ponerla.

Great place to stay on Isla Mujeres. As soon as youre off the ferry, turn left then follow the main street down until you hit sand. Honestly, if youre looking for a beautiful place and a local feel, this hotel has what you need. The view and sunsets are amazing. Right on the beach. The guys who work here are helpful and great to deal with. Walking distance to everything on the island so when the restaurant downstairs closes, its a 2 minute walk to get to the incredible night life on the island with tons of local restaurants and bars. Complimentary toast and fruit in the morning sitting at a table with the sand between your toes. The rooms are decent size and the AC is great. Just be aware (this didnt deter us as we booked knowing this info already) the beds are uncomfortable, the water pressure is not good and it can be loud at night from people up late or people working around the property at night. So bring ear plugs JUST IN CASE. We didnt go for a 5 star hotel experience. We wanted the location, mexican culture and the island. So if youre not one to be picky about the 2-3 star accommodation, then stay here for the view and location (especially for the reasonable price) This hotel was perfect for us and we would definitely stay here again.

Our room was spotlessly clean as usual and the cleaning staff was exceptional each day. We really appreciate beach chairs set out early each morning and staff ready to help adjust umbrellas and provide bar service or eats throughout the day. A class hotel on a beautiful beach!

The room is very basic. We don’t spend much time in our room so this was fine. The room was clean and bathroom was nice and had what we needed. The location is excellent and close enough to walk everywhere in town which we appreciated very much. There is a bar on site and you can get some great drinks and some food too. We enjoyed our stay here and especially liked the location. Waking up with the sound of the waves isn’t too bad either. Definitely staying here again.

Location is excellent. Easy walk from the Ferry terminal. The up side is the hotel is very clean. The maid's clean the room daily. Felt very safe and nothing was stolen or even rummaged through. Down side: ?Bathroom sink area has no counter space. This is definitely around a 3 star for facility, but clean. I felt the beds (we were in 2 different rooms in 5 nights due to scheduling) were both hard, and I didn't sleep well. The A/C was noisy in one room, but needed it on. The staff was very friendly. Check in is 2 pm or 3 pm - very strict, but can leave stuff in the office until you check in. Beach chairs are also sold to the general public/tourists off the Ferries, so if you don't claim a chair and stay there, they will take your stuff off and sell the lounges - which in my opinion is WRONG, especially when they advertise you will have lounges - this may or may not be true!!! The hotel doesn't provide beach towels, which is tough. Food at Chi-Chi C's is sub-par. The restaurants on the island are excellent however. We ate several places and never disappointed at all! Overall, we enjoyed our 5 nights at Chichis and Charlies.

Great location, right on the beach. The rooms were super clean. WiFi was awful, especially in the room at night and in the morning, which hampered planning activities. The AC unit flooded the room and management didn’t seem too concerned, left us with a dripping unit for the night.

We had a room on the ground floor, directly in front of the restaurant, we see the sea on the left of the restaurant, on the right and through the restaurant. For us it is the best room # 2 or 3. However we have to consider that it is more noisy because of the music of the restaurant, but it is the better situation and we are at the level of the sand which for us is the best. The room was OK though they put a bed pad plasticized which is very hot, noisy when you move and uncomfortable. But this hotel has the better situation on the north beach.

Location was good, views are great, room was very meh but the noise was unbearable.

At the far north end of the island at Playa Norte, ChiChi and Charlies (also called Cuxos) is just what the photos look like. Casual and clean, older but decent furniture, good bed, and gorgeous views of the ocean. Our junior suite (#9) had a huge patio with perfect views of the sunset. It’s an easy, albeit crowded, 10-15 minute walk from the ferry terminal. It’s mostly manageable with luggage, although the last little bit is sandy and uneven for a roller bag. If you can carry your bag for 100 yards, you’ll be ok. If you arrive more than a couple hours before 3pm check-in, there may not be anyone in the office. We left our bags behind the desk and went out for lunch with no problems. You have free access to the beach with umbrellas and lounge chairs and it’s a quick walk to the main pedestrian area of Hidalgo street. My only caveat is that there is a very, very loud outdoor club directly next door to the south-west. Our room, being on that side of the hotel, got the music full blast until 2am. Noise-cancelling headphones playing white noise didn’t even completely drown it out. Now, if you are on the island to party, the music won’t matter. If you are a strong sleeper (like my husband), the music won’t matter. If you are like me and struggle to fall and stay asleep, don’t stay in junior suite #9 or on the southwest side of the hotel.

Great spot on the ocean Clean room Water pressure lacking

On the positive side, the hotel is in a great location, right on the beach with beautiful views. Wonderful beach with nice lounge chairs. The rooms are clean and roomy, though very basic. On the negative side, there is no coffee and only two small bottles of water in the room. Access to the hotel is through a hundred yards or so of sand, making it difficult to carry luggage. There is a refrigerator in the room but no microwave. Internet is terrible; speed is not good, and the signal goes out constantly, requiring a reconnect. Customer service is spotty; if you need something from 7:00 p.m. to 9:00 a.m. you’re out of luck, as the office is closed those hours.

Perfect location right on north each. Older hotel but clean & friendly staff. Bed was hard & minimal shower pressure, but we are repeat customers and feel that it is worth it for the location.

A true 3-star experience. You get what you pay for, and the location is really the main highlight. The 6am garbage truck was so noisy and obnoxious every morning. The doors and windows don't seal, so they're very lofty and let in a lot of noise. Beach chairs and towels are limited, even for guests, but the onsite restaurant food/drinks are excellent. The TV was completely invisible/not watchable and only in Spanish with no subtitles options. Cleaning carts, supplies, and other misc items were often left just hanging around the halls and rooms - which just felt very unorganized and inconsiderate of what guests might think.

The view from the room is amazing, the bed is also comfortable but otherwise they lack in a number of ways that would greatly improve the place especially considering the almost $400/night room charge. No one ever cleaned our room or replenished waters or towels, the beds lack an actual comforter, there are no beach towels, there is a coffee pot but no cups, no coffee/creamer/sugar (even after requesting it multiple times), there are no bedside lights for reading, the air conditioner rattles, the shower is hot for maybe 3 minutes and the water from the bathroom smells like Sulphur. I will say the location for anyone wanting to be right on North Beach is great.

Check-in guy very unprofessional Everything else was good.

Hands down the best spot!! Clean, felt safe, location was amazing, and walking distance to the ferry. Best part was the staff, attentive and very kind. I will be recommending all my people to stay here. Pay the extra and get the suite- private balcony / views

There were not a specific front desk or reception, no wellcome. We tried to find where we will do check-in, trying to find someone to ask. The personel was not friendly; there was a very small, closed room which you call reception ?? Although we ate in the restaurant and stay at the hotel, the staff came near us and said that 'you can not rest in the beds at the beach which are in front of the restaurant of the hotel.'' He was so rude, and said that the beds are for rental (although most were empty) this is very nonsense !! ı am the costomer of the hotel (paid the room) but ı cannot rest in the beds on beach ?? The room, the towels were not clean enough, there was a garbage in the closet, a plastic bucket in bath. no friendliness, no cleanliness, nothing at all.

Plus : On the beach. Minibar in the room. Free sunbeds. Minus : Breakfast not included and the beach restaurant does not open before 11.00! No elevator. Bad service in the reception and the boss for the beach beds!

During our stay, we asked the housekeeper if it was possible to switch one of our pillows for a softer one. She dismissed the request, saying all the pillows were the same. However, our friends staying in another room mentioned they had soft pillows available. Additionally, the housekeeping service consistently left us with just two towels each day—no hand towels and only one face towel (the second day, we didn’t have any the first day). This lack of attention to detail was disappointing especially being repeat guests. The front desk gentleman that did the check in for us was very nice and helpful.

The staff catered to my needs with excellence.

Great staff

Hotel and staff were exceptional. Hotel is right on the beach. Clean rooms. Bar and restaurant there were great.

Our room was spotlessly clean as usual and the cleaning staff was exceptional each day. We really appreciate beach chairs set out early each morning and staff ready to help adjust umbrellas and provide bar service or eats throughout the day. A class hotel on a beautiful beach!

They overbooked and we didn’t have a room when we got there. Not a fun experience lugging our suitcases through the sand walking back off the property looking for a room elsewhere. Was very displeased to have travelled a whole day to get to Isla mujeres only to not have a room and have to search on foot for another place to stay that night.

Location location location!! Located right on the beach in a great area of isla. Bar staff was also great. The room was nice and clean.

It was absolutely perfect except for one thing. There is no way to get in or out of the hotel or get to the check in office without walking in sand. Yes, I know it's a beach hotel, but sometimes I just don't want all sandy. Like when I'm showered and going out for the evening. I would still definitely stay again, just wanted to make others aware. The beach is gorgeous and the waves are perfect

Location was amazing!!!

Good value and walking distance to Playa Norte

Absolutely amazing stay at Isla Mujeres. They had the proper amenities as well great air conditioning for those really hot days. Service was overall good and the best location right on the beach.

I was hesitant to book once reading some of the reviews. I’m glad I booked it! The view from our mini suite was AMAZING! The room was clean and on the beach. It was walkable to town and we would definitely stay again!

At the far north end of the island at Playa Norte, ChiChi and Charlies (also called Cuxos) is just what the photos look like. Casual and clean, older but decent furniture, good bed, and gorgeous views of the ocean. Our junior suite (#9) had a huge patio with perfect views of the sunset. It’s an easy, albeit crowded, 10-15 minute walk from the ferry terminal. It’s mostly manageable with luggage, although the last little bit is sandy and uneven for a roller bag. If you can carry your bag for 100 yards, you’ll be ok. If you arrive more than a couple hours before 3pm check-in, there may not be anyone in the office. We left our bags behind the desk and went out for lunch with no problems. You have free access to the beach with umbrellas and lounge chairs and it’s a quick walk to the main pedestrian area of Hidalgo street. My only caveat is that there is a very, very loud outdoor club directly next door to the south-west. Our room, being on that side of the hotel, got the music full blast until 2am. Noise-cancelling headphones playing white noise didn’t even completely drown it out. Now, if you are on the island to party, the music won’t matter. If you are a strong sleeper (like my husband), the music won’t matter. If you are like me and struggle to fall and stay asleep, don’t stay in junior suite #9 or on the southwest side of the hotel.

On the North beach, fantastic view. Clean, reasonably priced, good water pressure, easy going and friendly staff. Approx. 15 min walk from the ferry terminal. Small tv, need to bring your own HDMI cable if you want to watch Netflix…etc. Just a warning not quiet until approx. 2am, as the bars/beach clubs don’t close until late. Close to all restaurants and amenities.

Perfect location right on the best beach on Isla Mujeres and reasonably priced. Good clean accommodation and excellent staff.

Great place to stay on Isla Mujeres. As soon as youre off the ferry, turn left then follow the main street down until you hit sand. Honestly, if youre looking for a beautiful place and a local feel, this hotel has what you need. The view and sunsets are amazing. Right on the beach. The guys who work here are helpful and great to deal with. Walking distance to everything on the island so when the restaurant downstairs closes, its a 2 minute walk to get to the incredible night life on the island with tons of local restaurants and bars. Complimentary toast and fruit in the morning sitting at a table with the sand between your toes. The rooms are decent size and the AC is great. Just be aware (this didnt deter us as we booked knowing this info already) the beds are uncomfortable, the water pressure is not good and it can be loud at night from people up late or people working around the property at night. So bring ear plugs JUST IN CASE. We didnt go for a 5 star hotel experience. We wanted the location, mexican culture and the island. So if youre not one to be picky about the 2-3 star accommodation, then stay here for the view and location (especially for the reasonable price) This hotel was perfect for us and we would definitely stay here again.

Loved the location!! Right on the most beautiful (imo) beach on the island. Spectacular sunset views. Room is very basic, but clean & comfortable- bed & pillows could be more comfortable- but not terrible. WiFi signal not good in the room. Often no signal at all, better on the balcony. Continental breakfast was toast, fruit, coffee, & juice for 5 days - Today it was eggs & toast? We were told day one that we had to rent chairs - so we went to the Mayan beach club (was a better deal- same beach). Then day 2 - when I asked again how much for chairs - was told they’re complimentary for hotel guests. Hotel is no frills - BUT, good value- nice & clean - and cannot beat the location! Could walk either direction on the beach and easy walk to ferry terminal, restaurants, & shopping. We would stay again!! For reference we were in the older part of the complex, basic king room.

O lugar é bem legal, praia super bonita, o hotel não tem assistência nenhuma, café da manhã péssimo, o banheiro antigo mas até que a cama é boa e espaçosa.

Food was good folks are very nice. Beach was amazing!!

We loved out top floor room with a large balcony area overlooking the ocean. The food serves from the bar area was good. it was disappointing the bar/food area did not open until later and they closed by 630-7 pm every night. that means if you wanted any food or drinks you had to leave the property to get it. Also the only way to lock the door of our room was to use the key even when you are inside the room. there was no deadbolt or anything. There was only 1 key for this room. That meant when my husband left to go into town and locked the door from the outside I was then essentially locked in. I think it would be better if each adult had their own key. The cleaning staff was friendly. We got 4 clean bath towels as needed but there weren't any hand towels or washcloths. When it was time for us to check out we could not find anyone in the lobby to help us or turn the key in. We had to drag all of our luggage down 46 stairs and then had drag it through the sand to get off of the property to get a taxi. The only way onto and off of the property is through the sand. I would say the best part of this property was defiantly the view from out room. The staff was nice and the food from the bar was very good. Downside- We were not able to find staff to check out with before leaving and ended up leaving the key on the counter of the office (wait staff directed us to do this) , only having 1 key for the room, and the early closing hours for the bar/grill area on property.

Hotel is located in a great spot! Walking distance to town was perfect. Room was clean, staff was friendly and view was amazing. Unfortunately the restaurant/bar was only open when the cruise hips pulled in and dumped people off onto the beaches.

I loved Chichis and Charlie’s because of the locations being only steps away from the blues of the ocean. There were free lounging areas, and although simple, the free breakfast was enjoyable because of the views. Our room had amazing views being on the third floor, and I will book the same room when we return. For the price, we didn’t expect anything special, and we did get the minimum of things: nice large bed, 2 sets of clean fresh towels, some soap and shampoo, and AC that allowed us to escape the humidity at the end of the day. We slept so well with the AC on. The restaurant of the hotel located right in front of the hotel closed at 8 pm, so everything was quiet except for the bars behind the hotel. We could hear karaoke and rap music until 4 am. Just shut the bathroom windows. Our room got cleaned up everyday, so we were able to use fresh towels when we returned to our room. We loved the views from our balcony, and we will surely book again in the future.

Love this place! Great value, especially given the location! The only reason I’m nit giving it 5 stars is for two easy things they CAN fix if they want to: 1) there were no reading lights next to the bed. Doesn’t matter if you’re looking at a phone, but it’s a pain in the a— if you want to read a book. 2) the morning coffee they put out might be the worst we ever tried. Ever. A bottle a Nescafe with hot water would be waaaay better.

Great place to stay on Isla Mujeres. As soon as youre off the ferry, turn left then follow the main street down until you hit sand. Honestly, if youre looking for a beautiful place and a local feel, this hotel has what you need. The view and sunsets are amazing. Right on the beach. The guys who work here are helpful and great to deal with. Walking distance to everything on the island so when the restaurant downstairs closes, its a 2 minute walk to get to the incredible night life on the island with tons of local restaurants and bars. Complimentary toast and fruit in the morning sitting at a table with the sand between your toes. The rooms are decent size and the AC is great. Just be aware (this didnt deter us as we booked knowing this info already) the beds are uncomfortable, the water pressure is not good and it can be loud at night from people up late or people working around the property at night. So bring ear plugs JUST IN CASE. We didnt go for a 5 star hotel experience. We wanted the location, mexican culture and the island. So if youre not one to be picky about the 2-3 star accommodation, then stay here for the view and location (especially for the reasonable price) This hotel was perfect for us and we would definitely stay here again.

Breakfast/staff didn't start setting up until 8:30 and then for someone to take our order, it took another 15 minutes. We loved that they offered eggs

Fue una muy grata experiencia, sin duda, la mejor zona de playa esta en este hotel. El servicio es de lo mejor, su personal muy atento y la comida de los restaurantes es muy rica. Sin duda un lugar para volver!!!