Hotel Mansion

Staff were very nice and helpful. Location okay. Close to the train station, and within reasonable walking distance to the canals and sightseeing locations. Expected more for the price, but Amsterdam is very expensive so I guess we shouldn't have been surprised. Tiny hotel, with just a few rooms per floor. Some of the rooms are in the basement, with no windows. I was told I booked the basement, but I don't remember 'basement' being mentioned anywhere in the booking process. I did book the least expensive rooms. Four ladies traveling together, so two rooms. One got upgraded to the first floor, so had to draw straws for who would be in the basement. Just one night on a 24 hour layover, so it worked out okay.

Excellent location from the ferry coach drop off point and close to the station. Just a short walk to the main areas for exploring too. They were more than happy for us to drop our bags off in the morning so we could head out to explore the city unencumbered by baggage, we did the same on check out, returning on our way to the coach pick up point to collect our bags. We encountered 3 different staff members, all greeted us and were friendly in their interactions. Check in was quick and easy as was checking out. The hotel was clean and the room well presented with a modern feel. We didnt hear any noise from other guests and had a comfortable and pleasant nights sleep with no outside disturbances, the air con worked well. Our only minor grumble and its very minor was there is only 1 plug socket in the refreshment/fridge area so we had to keep unplugging the fridge to use the coffee machine or kettle. We could have moved the kettle to the other side of the room but we couldnt be bothered! We would definitely recommend the hotel and wouldn't hesitate to book it again on a future trip.

The hotel is very nicely situated with perfect walking distance to everything. The room was quiet and nice. Most of the staff were very kind and friendly, however, the man checking us in was rude, unhelpful and made it seem as if we were a nuisance. It's a shame to have to write, because the rest of the staff were very nice, but truly, I've never before been met with such behaviour from staff at a hotel, anywhere in the world.

The room was abit cold at night and the tv would only go on one channel

Room was clean and staff nice. Lication great for ciry and station. Only issue was the bed covers were ripped and the wall vent was held on with cellotape.