Name: The Crystal Lodge Hotel
Address: 49 Brigstock Road, Bensham Manor, London (and vicinity), England, United Kingdom, London (and vicinity), Greater London, United Kingdom
Rating: 6.95

Guest reviews

7

Pleasant

Based on 415 verified reviews

Who stays here?

Business

19%

Couple

35%

Family

21%

Group

15%

Solo

9%

What guests think

AI-generated summary based on recent guest reviews

Reviews of The Crystal Lodge Hotel highlight friendly, helpful staff and a convenient location, but also note inconsistent cleanliness and maintenance, very basic rooms, and common use of shared bathrooms that are sometimes not clearly advertised.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Charlie

3 weeks ago

·

Stayed 1 night

Only a small space, good staff

8

Mubarak

Jan 6, 2026

·

Stayed 1 night

Love it

6

Stuart

Dec 22, 2025

·

Stayed 1 night

Very small room although did have on suit toilet and shower. Staff friendly and helpful . Good if you just want to crash for the night. No frills.

4

Lucy

Jul 11, 2025

·

Stayed 1 night

The room I had booked was with a bathroom but the room I was given only had a sink and a shower with a shared bathroom down the hall. They ‘upgraded’ me to a room with more beds but still only had a shower and sink. Shower was really old and over all the room was grungy.

6

Andy

Jul 4, 2025

·

Stayed 1 night

Location, staff, excellent. Bathroom needed lots of attention

49 Brigstock Road, Bensham Manor, London (and vicinity), England, United Kingdom

Location

With a stay at Crystal Lodge Hotel in Thornton Heath (Bensham Manor), you'll be within a 15-minute drive of Clapham Common and Crystal Palace Park. This hotel is 8.7 mi (14 km) from London Eye and 8.7 mi (14 km) from Westminster Abbey.

Crystal Palace Park(2.1 miles)

Clapham Common(5.7 miles)

Wimbledon Tennis Club(7.4 miles)

Thames River(7.7 miles)

Stamford Bridge Stadium(8.5 miles)

St. Thomas' Hospital(8.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 13:00 to 01:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, but it is limited. Valet parking is also offered at a fee of GBP 10 per night.

Check-in is from 13:00 to 01:00, and check-out is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

The hotel is located in Thornton Heath, within a 15-minute drive of Clapham Common and Crystal Palace Park. It is approximately 8.7 miles from both the London Eye and Westminster Abbey.

Children are allowed at the property, and there is no specified minimum age for children to stay for free.

Cribs are available for a fee of GBP 20 per stay. Information about extra beds is not specified.

The Crystal Lodge Hotel

Amenities

Property description

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