Name: Novotel London Wembley
Address: 5 Olympic Way, Wembley, Tokyngton, England, United Kingdom, London (and vicinity), Greater London, GB
Price range: $111–$908 per night
Rating: 8.58

What guests think

Novotel London Wembley is praised for its unbeatable location by Wembley Stadium and Park station, and many reviewers highlight friendly, accommodating staff and generally comfortable, spacious rooms suitable for concert, match, and family stays.

Common drawbacks include expensive or confusing parking, occasional lift outages, and unreliable Wi‑Fi, with event days bringing queues and crowding in public areas. Cleanliness and maintenance are inconsistent, ranging from spotless rooms to stained carpets, lingering odours, and dated fittings. Expect an ultra‑convenient base for Wembley events with generally warm service, but be prepared for busy periods and some uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On‑site parking is available but often reported as expensive or confusing, and lifts were occasionally out of service. Wi‑Fi reliability and the bar experience vary; event days bring queues, and some guests found the bar closed earlier than expected.

Related guest reviews

8

simon

Nov 24, 2025

·

Stayed 1 night

Terrible WiFi

2

Andrew

Jan 8, 2025

·

Stayed 1 night

Watch out for the car parking rip-off. We tried paying on the app. which apparently didn't work. Spoke to reception whom assured us that this was okay, "it happens, that will be okay" they said. Then we received 2 parking fines for our one night stay. Apparently the fee we paid only covered the first 9 minutes!! Bunch of crooks!!!!!!!!!

10

Andra

Jul 21, 2024

·

Stayed 4 nights

Location superb. 2 min walk to subway. Construction around hotel makes it noisy and hard to enter. Parking very confusing. But overall very good experience.

6

Owen

Dec 15, 2024

·

Stayed 1 night

Nice hotel. Really poor that the bar closes at 22:30 at night. Very poor tea & coffee making facilities in the room. This will prevent us from staying at this hotel again

2

Phil

Oct 9, 2025

·

Stayed 2 nights

Shambles of a stay. Key card had to be reprogrammed three times. WiFi didn’t work which meant missing meetings and deadlines. There were beetles running about on the stairwell. No shower gel in the bottle. Breakfast very poor for £21. Hotel is desperate for renovation. Stayed here several times for the convenience of location but won’t be back after this.

6

Seana

Jul 2, 2024

·

Stayed 1 night

There was only one elevator working.

8

Bridget

Nov 1, 2024

·

Stayed 1 night

All very good till it came to pay for overnight parking at £25 thought this was overpriced for a hotel designated space

10

April

Jun 30, 2024

·

Stayed 1 night

Strongly recommend this hotel if attending an event at Wembley! The staff couldn’t have been nicer. The location was great. The only downside was that only one elevator was working, but we took the stairs, so it wasn’t too big of an inconvenience.

4

Paul

Jul 29, 2024

·

Stayed 1 night

was at Wembley for a concert, straight walk from tube to hotel and then on to Wembley, very convenient. Rooms and hotel were nice but hotel too big for the facilities on site. Couldn't get near the bar as people were pouring in from the streets 30 deep!! Breakfast wasn't better had to wait for table and then most of items not being replenished. Air condition was worse part, room was hotter than outside - sweatbox.

10

SONIA

Jun 28, 2025

·

Stayed 1 night

Right near Wembley. Perfect for attending a concert and used the underground parking which was cost effective and easy access. Good hotel would recommend.

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Cleanliness

Many guests found rooms and bathrooms clean, even spotless, but others noted stained carpets, lingering odours, and general wear in some areas. Housekeeping lapses like missing toiletries appeared occasionally.

Related guest reviews

4

Luis

Jul 3, 2024

·

Stayed 1 night

Shoe marks in the bathroom floor, stains on the carpet, noisy AC, bed was really uncomfortable

6

Sian

Dec 28, 2024

·

Stayed 1 night

The location is great and easy to get to. That’s where the compliments end. Called twice before our stay and was given different information both times. Went to check in at 15:40 only to be told our rooms still weren’t ready. When we got in to our room the bathroom bin hadn’t been emptied, the bedside tables were dirty and sticky and the mugs by the kettle were dirty. Great location for the arena and stadium, or the Troubadour theatre, buy these are the only poistives

2

Phil

Oct 9, 2025

·

Stayed 2 nights

Shambles of a stay. Key card had to be reprogrammed three times. WiFi didn’t work which meant missing meetings and deadlines. There were beetles running about on the stairwell. No shower gel in the bottle. Breakfast very poor for £21. Hotel is desperate for renovation. Stayed here several times for the convenience of location but won’t be back after this.

10

Eunita

Oct 17, 2025

·

Stayed 2 nights

We had a great stay. Room was clean and fresh. Lovely toiletries. staff were friendly and helpful. Breakfast was good. loved it.

6

S

Jan 29, 2024

·

Stayed 2 nights

It was in a good location, Wembley, but we wanted a Junior Suite because we thought we would have an upgrade on our usual Premier Inn standard room and the suite was available. We ended up wishing we had gone with Premier Inn after all. The room was in major need of an update. There was ceramic missing from the bath, bits of chipboard missing in the bathroom, the bathroom door was filthy and in general the room seemed to not have been cleaned in weeks with finger marks everywhere on the bathroom door. The lights were all covered in dust and the carpet looked as though someone had thrown up on it a lot without being properly cleaned. I complained to the staff on reception who said they would look at it but nothing was done during our two day stay. The photographs on the website make the place look spotless and that room looked pristine but believe me, it is anything but pristine. The place is a two star at very best.

10

Kernpal

Jul 30, 2025

·

Stayed 2 nights

Very clean spotless room and bathroom. Great service from front desk.

10

K S

Aug 10, 2025

·

Stayed 3 nights

A lovely hotel with superb room facilities and close to shops, transport and local dining places. Lovely and friendly hotel staff, both at reception and the dining area. The room cleaners also were very polite, friendly and ensured the rooms were always cleaned when I was out. Overall, a very nice hotel to stay with families.

8

Diane

Dec 2, 2023

·

Stayed 1 night

Check in was very efficient. The room was cleaned but the carpet was very stained, as was some of the furniture. It made the room look very shabby. The bathroom was great, a good shower. The bedding also looked a bit past it and the bed itself was lumpy. We stayed in room 808 Dec 1st. Breakfast was great, no problems at all.

10

Richard

Oct 13, 2025

·

Stayed 1 night

Clean hotel, good location and excellent breakfast

6

mary

May 15, 2025

·

Stayed 1 night

Excellent location for the Wembley Ovo. However, the air-conditioning wasn't working properly in the bedroom, and there was a terrible odour from the room. The bedding was very frayed, especially below the mattress. Breakfast was good.

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Rooms

Rooms are generally spacious and comfortable, with quiet stays and large showers; some upper floors offer views of Wembley. Issues mentioned include dated fittings, weak air‑conditioning or warm rooms, poor TV reception, building‑works noise, and limited privacy from glass bathroom doors.

Related guest reviews

8

Joanna

Aug 2, 2025

·

Stayed 1 night

The perfect location for our one night stay after watching Oasis at Wembley stadium! Close to the tube and a 5 min walk to the stadium entrance. Friendly, helpful staff, a nice bar area inside and out and clean rooms. Only downside was the large walk in shower in our room. No rain shower and the wand flex was so twisted it wouldn’t sit straight so we had to hold it while showering, not ideal. Also, we couldn’t shut the glass bathroom doors. Again, not ideal. However despite these niggles, I Would recommend and stay again.

10

Russell

Sep 29, 2025

·

Stayed 1 night

Fantastic service from staff. Very accommodating. Room specious on 9th floor, great air conditioning & view of Wembley. We'd stayed overnight to watch the Oasis gig & the amount of people queuing up outside just to get into the hotel bar was huge! A very popular venue. Although it was a busy night, there was no noise or disturbance. As guests, you can immediately bypass queuing outside. The array & quality of food available for breakfast was really lovely. Well worth the money to stay here, rather than scrambling for the tube after the gig. Checkout time is noon. So highly recommended & definitely would come back again.

6

Chris

Feb 2, 2025

·

Stayed 1 night

Hotel is in great position for Wembley and Starlight Express, lots of places to eat, shop, and underground car park was useful (£25 for 24 hours). Room 916 however had a noise from I think an external fan, which disturbed sleep, avoid. Would have asked to change room but it was 1130pm. Modern and clean but TV not HD (in 2025!). Buffet booked breakfast overall OK, but rather expensive, so consider that.

6

Julie

Dec 19, 2022

·

Stayed 19,340 nights

If you value privacy I do not recommend staying here as there are only glass doors for the toilet and shower. There was a funny smell in the room and we had to keep the window open in the freezing cold.

8

Christian

Jul 10, 2025

·

Stayed 1 night

Everything about the room, service and location was great except the air conditioning wasn't working very well. The room was too warm. That was disappointing.

6

Jane

Nov 19, 2025

·

Stayed 1 night

Parking was easy but expensive. Room was clean & comfortable but carpets outside rooms and lifts dirty. Noise from building works outside was annoying. Terrible view of building works & rubbish for an expensive 1 night stay.

10

michelle

Aug 10, 2025

·

Stayed 1 night

Had two bookings, the staff accommodated us with an easy swap over and early check in. The room was spacious, comfortable and quiet. The hotel was perfect for a match at Wembley and shows In London. The staff were very friendly and helpful

8

QIQI

Jul 26, 2025

·

Stayed 6 nights

Room doors are too loud. I can hear other room doors at nights. This affects my sleeps.

4

Andrew

Jul 31, 2025

·

Stayed 2 nights

Pillows not too comfy, rooms poorly lit too dark not much light

4

John

Sep 5, 2024

·

Stayed 6 nights

No soundproofing, so woken up by argument in room next door. TV poor, picture break up, old. Location great if going to event at Wembley stadium, otherwise a long trip to central London. Left 3 days early for hotel in London - costly decision but worth sanity!

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Service

Service is often praised as friendly and helpful, with staff assisting early check‑ins and managing busy event nights. Some guests reported poor communication, inconsistent responses, or rudeness, including during disruptions.

Related guest reviews

10

Jerry

Oct 20, 2025

·

Stayed 3 nights

The staff is very polite and helpful. Excellent location.

10

Khalid

Aug 15, 2025

·

Stayed 3 nights

Very good all around. The only thing is the immense crowed on event days due to Stadium proximity. Special mention and appreciation to Sam, the Asst. Manager. He is very engaged and extremely responsive and supportive of customers needs and convenience. Khalid

10

michelle

Aug 10, 2025

·

Stayed 1 night

Had two bookings, the staff accommodated us with an easy swap over and early check in. The room was spacious, comfortable and quiet. The hotel was perfect for a match at Wembley and shows In London. The staff were very friendly and helpful

2

Phillip

Nov 12, 2025

·

Stayed 1 night

Unbelievably poor customer service.

4

Jeanette

Nov 17, 2025

·

Stayed 1 night

We asked if they could order us a taxi and they got us a black taxi and we could not pay by card, only cash which we did not have. The staff did not ask og tell us this so it gave us a lot of trouble. Hotel was in a good place towards wembley though, and the rooms were good. But the service was not.

10

Graham

Jun 23, 2023

·

Stayed 2 nights

The staff were fantastic and we were so well look after :-)

6

Omar

Jun 30, 2023

·

Stayed 6 nights

The hotel facilities were good but lack a swimming pool. The gym was Ok but can be bigger. The staff, however, is not well-trained for customer service. They mocked guests who complained that key cards expire every day. They were not responsive to timed room cleaning requests. Room cleaning was very bad. The soap and shampoo bottles were not filled everyday. The floors were not vacuumed. Bed sheets were not changed for a 6-day stay. After staying 6 days at the hotel, we requested a 2-hour late checkout and we were asked to pay. The air conditioning wasn’t working properly and we had to open windows to get good ventilation. Managers behaved the same way as staff and didn’t resolve issues.

10

Lisa

Jul 25, 2025

·

Stayed 1 night

We arrived early and were greeted by Sam on Reception. He was absolutely lovely and we said we were early and wasn't expecting our room to be ready, so we would leave our bags and come back. Sam very kindly worked his magic and said our room was available. So thank you very much to Sam for his extra effort. We loved our stay the room was spotlessly clean and so quiet even though the hotel was very busy, our room was on the front above the entrance but we heard nothing. The bed was really comfortable and the shower was huge. Thank you and see you again when we visit Wembley.

4

Hannah

Jul 7, 2025

·

Stayed 1 night

Fire alarm went off in the early hours and no staff around me to tell people what to do once in the lobby. It was raining so no one went outside. Worst fire safety regulation I have seen in a long time

10

Kamlesh

Sep 14, 2025

·

Stayed 6 nights

Excellent customer service provided by Vicky Fernandes. His attention to detail was top notch and he was all hands on deck. He interacted with his staff in a very calm manner which provided a positive work environment. He’s definitely a good fit for Novotel and to the hospitality industry in general. I enjoyed watching him interact with all the guests as if they were at his personal residence. He was so warm, caring and respectful.

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Location

Exceptional for Wembley Stadium, OVO Arena and Wembley Park station, with shops and dining close by. Expect heavy crowds and some construction‑related noise or access challenges on event days.

Related guest reviews

8

Joanna

Aug 2, 2025

·

Stayed 1 night

The perfect location for our one night stay after watching Oasis at Wembley stadium! Close to the tube and a 5 min walk to the stadium entrance. Friendly, helpful staff, a nice bar area inside and out and clean rooms. Only downside was the large walk in shower in our room. No rain shower and the wand flex was so twisted it wouldn’t sit straight so we had to hold it while showering, not ideal. Also, we couldn’t shut the glass bathroom doors. Again, not ideal. However despite these niggles, I Would recommend and stay again.

10

Andra

Jul 21, 2024

·

Stayed 4 nights

Location superb. 2 min walk to subway. Construction around hotel makes it noisy and hard to enter. Parking very confusing. But overall very good experience.

10

James

Sep 17, 2025

·

Stayed 4 nights

Seamless stay and the hotel facilitated the entire thing whilst we just enjoyed the trip. The hotel is so close to wembley and more importantly the tube from London - metropolitan line. It’s so close to the designer outlet and the bars andrestaurants.

10

Andrew

Jun 25, 2025

·

Stayed 1 night

Great hotel in a great location. Very easy to get too by tube and really close to Wembley Stadium and Arena. Feels like an expensive hotel but at reasonable price.

8

Sophia

Aug 18, 2024

·

Stayed 1 night

Perfect location for Wembley Stadium. Its a five minute walk away. Very close to Wembley Park Station too.

8

Nicola

May 11, 2025

·

Stayed 1 night

If you’re going ito Wembley, this a great location at the bottom of Wembley way

10

Katarzyna

Jul 28, 2025

·

Stayed 1 night

Great location for Wembley events with lots of dining and shopping around

10

Lai Ling

Mar 22, 2025

·

Stayed 3 nights

The staff are friendly and helpful. It’s close to Wembley Stadium and the Wembley Park station.

10

Susan

May 11, 2025

·

Stayed 1 night

Very close to Wembley, reasonable price for place to stay after evening football match at Wembley. Better staying here than in the long wait for the tube. Close to outlet mall with choice of restaurants as well as shops. Security at entrance after game so felt safe.

10

Emily

Mar 17, 2024

·

Stayed 1 night

Friendly and polite staff, easy check in even if we got at the hotel a bit earlier than 15:00. Clean room and dinning experience was fantastic as they do great food. Near to the arena and subway station as well.

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Dining

Breakfast is often rated good to excellent with a wide selection, though several guests found it poor or overpriced. Evening dining and room service drew mixed feedback, and the bar can be crowded or close early on busy nights.

Related guest reviews

10

Russell

Sep 29, 2025

·

Stayed 1 night

Fantastic service from staff. Very accommodating. Room specious on 9th floor, great air conditioning & view of Wembley. We'd stayed overnight to watch the Oasis gig & the amount of people queuing up outside just to get into the hotel bar was huge! A very popular venue. Although it was a busy night, there was no noise or disturbance. As guests, you can immediately bypass queuing outside. The array & quality of food available for breakfast was really lovely. Well worth the money to stay here, rather than scrambling for the tube after the gig. Checkout time is noon. So highly recommended & definitely would come back again.

8

Nicola

Aug 4, 2025

·

Stayed 1 night

Would have liked to have been served before non hotel guests at bars

10

Eunita

Oct 17, 2025

·

Stayed 2 nights

We had a great stay. Room was clean and fresh. Lovely toiletries. staff were friendly and helpful. Breakfast was good. loved it.

4

Hugh

Mar 7, 2025

·

Stayed 1 night

Very low value v price. Dreadful crammed breakfast & quality

8

David

Oct 11, 2024

·

Stayed 1 night

Modern comfortable hotel very convenient for sports and entertainment venues in Wembley - but do look for somewhere else to eat. Evening meal not very good and breakfast terrible.

10

Martin

Mar 31, 2025

·

Stayed 1 night

Great location, comfortable room and excellent breakfast

10

Antonella

Mar 1, 2025

·

Stayed 1 night

Breakfast was excellent too.

10

Richard

Oct 13, 2025

·

Stayed 1 night

Clean hotel, good location and excellent breakfast

8

Imran

Oct 18, 2024

·

Stayed 1 night

Very clean and decent hotel, spacious rooms. However was disappointed with the choices available for room service. How can you not have any cheese or tuna sandwiches? Very odd. The fish and chips was bear battered and I don’t drink alcohol. I would suggest they add a bit of variety on their menu.

4

Paul

Jul 29, 2024

·

Stayed 1 night

was at Wembley for a concert, straight walk from tube to hotel and then on to Wembley, very convenient. Rooms and hotel were nice but hotel too big for the facilities on site. Couldn't get near the bar as people were pouring in from the streets 30 deep!! Breakfast wasn't better had to wait for table and then most of items not being replenished. Air condition was worse part, room was hotter than outside - sweatbox.

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Month	Average price
January	$142
February	$127
March	$158
April	$169
May	$278
June	$336
July	$344
August	$319
September	$311
October	$188
November	$181
December	$183

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $693	5 $145
6 $449	7 $130	8 $191	9 $908	10 $170	11 $201	12 $383
13 $122	14 $139	15 $178	16 $227	17	18 $680	19 $301
20 $123	21 $139	22 $265	23 $277	24 $177	25 $215	26 $588
27 $115	28 $114	29 $131	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $130	3 $213
4 $120	5 $166	6 $374	7 $272	8 $155	9 $118	10 $160
11 $111	12 $120	13 $161	14 $149	15 $196	16 $435	17
18 $364	19 $173	20 $151	21 $203	22 $175	23 $177	24 $153
25 $116	26 $139	27 $175	28 $213	29 $138	30 $162	31 $162

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About this property

Location

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What guests think

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