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Hotel Elena - Room
Hotel Elena - Room
Hotel Elena - Restaurant
Hotel Elena - Bathroom

Hotel Elena

Amenities

  • Parking

  • Non-Smoking Rooms

  • Valet Parking

  • Tour Desk

  • Safe-Deposit Box

  • Luggage Storage

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Property description

Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Hotel Elena, travelers describe a very central, budget-friendly stay with generally friendly staff, but note trade-offs such as small, basic rooms, street and bar noise at night, and inconsistent hot water and bathroom drain odors.

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Facilities

Limited

Cleanliness

Mixed

Rooms

Small

Service

Friendly

Location

Central

Dining

Limited

Was this helpful?

6

J faithe

EXP-logo

24 Jan 2026

·

Stayed 4 nights

I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
I loved the staff and the location. The building is beautiful and charming. Two big issues, I had no hot water and the pillow covers were not changed - The staff changed them immediately, and were very apologetic. Noise travels from inside the hotel, so if you have people who are loud and talking it's a bit annoying at 11pm. But the price was right, the location was good. ooooooo - the biggest thing - there is no heating in the hotel, so not only is the 24hr staff freezing, so you are you. I survived - probably wouldn't stay again, but it was fine. And, again - I loved the staff - very hard working and lovely people.
8

Heriberto

EXP-logo

20 Mar 2025

·

Stayed 2 nights

Ok
Ok
10

Heriberto

EXP-logo

5 Mar 2025

·

Stayed 2 nights

Ok
Ok
10

Raul

EXP-logo

4 Mar 2025

·

Stayed 1 night

Excellent service
Excellent service
2

Fernando

EXP-logo

3 Apr 2024

·

Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.
2 Norte # 608 Col. Centro, Puebla, Puebla, Mexico

Location

Hotel Elena is in the heart of Puebla, within a 5-minute walk of Mexican Revolution Museum and Zócalo de Puebla. This hotel is 11.5 mi (18.5 km) from Africam Safari and 8.4 mi (13.6 km) from Great Pyramid of Cholula.

Mexican Revolution Museum(0.1 Miles)

Candy Street(0.1 Miles)

Street of Candies(0.1 Miles)

Santo Domingo Church(0.2 Miles)

Zócalo de Puebla(0.2 Miles)

Rosario Chapel(0.2 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 14:00 to 17:00

Before 13:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Free valet parking is available on-site. Parking height restrictions apply.

Cooked-to-order breakfasts are available daily from 8:00 AM to 11:00 AM for a fee of approximately MXN 60 for adults and children.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM to 5:00 PM, and check-out is at 1:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests should contact the property at least 24 hours before arrival to make arrangements.

The hotel is centrally located in Puebla, just a 1-minute drive from Zócalo de Puebla and 9 minutes from Angelopolis Commercial Center. Nearby attractions include the Mexican Revolution Museum and Candy Street, both within 0.1 km.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

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