Name: Holiday Inn Express - New Rochelle by IHG
Address: 43 Church Street, Downtown Rochelle, New Rochelle, New York, United States of America, New Rochelle, Westchester County, US
Price range: US$134–US$608 per night
Rating: 8.6

What guests think

Reviews of Holiday Inn Express - New Rochelle by IHG describe a generally clean, modern property with friendly staff and convenient access to the train, but repeated frustrations around parking logistics and fees, plus inconsistent housekeeping.

Rooms are comfortable yet often compact, and some guests noted noise, stale air, or issues like loud AC or nonworking TVs/locks. Breakfast draws praise, though several reviews cited limited selection or empty trays not replenished promptly. The location suits rail travelers and nearby errands, but a few felt the area sketchy and busy; expect a convenient stay with trade-offs around parking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is off site or valet in a nearby garage with daily fees; many found it inconvenient or confusing, though a few said it worked fine. There were occasional complaints about elevator outages.

Related guest reviews

8

MORRIS

21 May 2024

·

Stayed 3 nights

I was disappointed with the brand new elevator breaking down. Walking the 8 th floor twice was not good. Otherwise. The hotel was nice and new

10

JULIE

13 Jan 2025

·

Stayed 3 nights

Exceptionally clean and comfortable hotel. The staff were very helpful, and parking is easy now that hotel parking is in the parking garage next to the hotel. Best hotel in New Rochelle!!

8

Cesar

14 Feb 2025

·

Stayed 2 nights

Did not like that I had to pay for parking.

8

William Alan

11 Sept 2024

·

Stayed 1 night

The one downside is that parking is valet only.

8

Nili

18 Sept 2024

·

Stayed 1 night

The hotel was clean and comfortable. People who worked there were friendly and checked us in quickly. The breakfast was quite good for a hotel breakfast. The reason I gave 4 starts and not 5 is that when we checked in they told us to park in the lot next door and gave us a tag, but they did not mention that it was only valet parking and there would be a fee. I think when they give customers the parking tag, they should also share the expense up front.

8

Hewitt

6 Nov 2024

·

Stayed 4 nights

Parking 1/2 block away. $17 a day. All reasonable

8

Randolpho

23 Jul 2024

·

Stayed 2 nights

It's a decent enough hotel, but parking is really really weird. There's a self-service parking lot... somewhere nearby. When I asked, I got three different answers, none of them useful. I believe it may be in a small parking lot behind a house across the street, but I'm not sure because I couldn't tell which house across the street as there were three, and none of them had signs. There's reasonably convenient valet parking in the garage next door, and the doorman definitely preferred I go there, but I'm never a fan of valet parking. Other than that, it was a perfectly serviceable hotel, no complaints, nothing special.

2

Markus

31 Jul 2025

·

Stayed 1 night

You have to pay for parking when you stay there, why is that? All spaces are for compact cars.

10

James

15 Feb 2025

·

Stayed 1 night

Parking was VERY expensive $17.00. Room was Very small but meet our needs. Breakfast was good. Location was convenient for our family get together.

10

Yvette

7 Aug 2025

·

Stayed 3 nights

I didn’t like they didnt have washer machines other than that it was welcoming

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Cleanliness

Rooms and public areas are widely described as very clean. However, housekeeping can be inconsistent, with reports of missed cleanings, odors, and isolated issues like a dirty or unprepared room.

Related guest reviews

10

Maryellen

16 Jun 2025

·

Stayed 1 night

Receptionist at check in was very friendly . Room was spotlesss

8

Deborah

30 Sept 2025

·

Stayed 1 night

Staff were very friendly. Good location, close to train station. Good selection at breakfast and a helpful member of staff at hand. Room was clean however the carpet was grubby.

10

Marie L

8 May 2025

·

Stayed 7 nights

Excellent stay, the hotel is new and clean.

8

DENNIS

3 Jul 2025

·

Stayed 2 nights

Convenient downtown location, good hearty breakfast and very clean rooms.

6

Dahlia

16 Sept 2024

·

Stayed 3 nights

I had a three night and 4-day stay, and my room was not cleaned once.

8

Bernadette

2 Mar 2025

·

Stayed 1 night

Rooms are very clean & check in was very easy. Nice staff.

10

Sara

11 Aug 2024

·

Stayed 2 nights

Very pleasant and well kept. Room was immaculate.

6

Gerald

14 May 2025

·

Stayed 1 night

The room smelled like cigarettes. My lady coughed and sneezed allot through the night. She thinks it’s because of the carpet holding dust and smoke.

6

Elizabeth

12 Nov 2025

·

Stayed 3 nights

The room seemed clean upon first inspection. When we tried putting leftovers in the fridge it was completely full with leftover food. It took over 30 minutes for someone to come up and clean it out. Our TV was also broken. No one came to see about it. We left multiple requests. They also never offered to switch our room. On the bright side everyone was pleasant…we just didn’t get any assistance as needed.

4

Ezekiel

21 May 2024

·

Stayed 3 nights

Alarm went off in the middle of the night. Elevators stopped working for the stay. Had to climb six flights of stairs up and down. No housekeeping service. The room was not prepared. The bed had stains. For $350 a night this was the worst money I’ve ever spent.

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Rooms

Rooms feel modern and comfortable, but many note compact sizes. Some guests reported noise or stale air and maintenance quirks such as loud AC, weak shower pressure, or nonworking TVs or locks.

Related guest reviews

8

Jacqueline

24 May 2025

·

Stayed 1 night

The staff was very nice. The televisions were not working. That was a disappointment. But the manager was very nice and accommodating. The breakfast was nice. Comfortable beds

10

Ruting

15 Jul 2025

·

Stayed 2 nights

Spacious room. Breakfast included. Convenient parking.

6

KIM

16 Oct 2025

·

Stayed 1 night

Honest review: The room was decorated nicely. Updated. But the shower was not. The towels were very thin. The water pressure was awful. And the toilet wouldn’t flush without holding down the handle. The breakfast was ok. But there were several trays that were empty. Food was not refilled. It seems this hotel is in need of a manager who cares more about the running of the place. We were not advised until we arrived that we had to use valet parking. It added quite a bit onto our stay. Overall, a decent place. But would definitely not stay again.

6

MARIA PAULA

23 Jul 2024

·

Stayed 4 nights

Excellent, but, too many kids yelling around the bedrooms

6

Daniel

20 Oct 2025

·

Stayed 4 nights

Room was too hot and AC is loud

6

Davian

22 May 2024

·

Stayed 2 nights

Room I got was really small (standard room). Although it stated queen, the bed seemed more like a double bed. Beyond that, it was an ok experience.

8

Michael

30 Aug 2025

·

Stayed 1 night

Beds were comfortable. My only critique is the room was stale smelling and the bathroom doesn't have a exhaust fan.

8

Thomas

24 Apr 2024

·

Stayed 1 night

It is a beautiful new hotel. The rooms are small but efficient and the bathrooms are gorgeous. The beds are super comfortable and everything was very clean. It was loud outside due to some construction. That was my only complaint. Highly recommend this property. The town it's in looked very quaint with lots of shops and restaurants.

10

Feng

15 Jan 2025

·

Stayed 2 nights

Very convenient location near business and new Rochelle train station. Front desk staff friendly. Room not particularly large but typical for hotel rooms in this area. No complaints.

10

Thomas

3 Apr 2025

·

Stayed 1 night

For an urban location, VERY quiet. Very helpful staff. Room was just right for mine and my wife's needs.

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Service

Staff are frequently praised as friendly, accommodating, and efficient. That said, several guests report slow or unhelpful responses and poor communication about parking, deposits, or requests such as housekeeping and late checkout.

Related guest reviews

10

JULIE

13 Jan 2025

·

Stayed 3 nights

Exceptionally clean and comfortable hotel. The staff were very helpful, and parking is easy now that hotel parking is in the parking garage next to the hotel. Best hotel in New Rochelle!!

6

Kelly

22 Jun 2025

·

Stayed 1 night

The gentleman working the desk was quite uninformative when asked for directions and seemed quite disinterested in helping out the customers/guests.

6

Christina

7 Jul 2025

·

Stayed 2 nights

Staff was friendly and helpful. I asked for a new duvet and it never came up. 7 am day off checkout we had fire alarms because of a toaster and was denied late check out. Breakfast was mid. Coffee was good. Overall a good two nights. New rooms but very small rooms. Probably won't stay again.

10

Xiaowei

9 Apr 2025

·

Stayed 1 night

Ms. Aicha, the front desk agent, is professional, helpful and very friendly!! We enjoyed our stay. Thank you!

6

Elizabeth

12 Nov 2025

·

Stayed 3 nights

The room seemed clean upon first inspection. When we tried putting leftovers in the fridge it was completely full with leftover food. It took over 30 minutes for someone to come up and clean it out. Our TV was also broken. No one came to see about it. We left multiple requests. They also never offered to switch our room. On the bright side everyone was pleasant…we just didn’t get any assistance as needed.

10

Thomas

3 Apr 2025

·

Stayed 1 night

For an urban location, VERY quiet. Very helpful staff. Room was just right for mine and my wife's needs.

2

Luis

17 Jul 2024

·

Stayed 1 night

I actually called you guys complaining about the stay The check-in clerk was horrible The whole process of checking in took almost 2 hours. We tried upgrading our room because we needed a bathtub we were told only the suites had tubs we went downstairs to upgrade the room just to be told we needed to contact hotels.com being that we booked the reservation through a third-party vendor. Hotels.com called the hotel but the clerk felt no need to inform us after speaking to hotels.com left us sitting in the lobby waiting,I had to once again approach the desk just to be told by her oh no I spoke with hotels.com and I explained to them we have no rooms available, this is after she led us to believe rooms were available and all I needed to do was contact hotels.com for the upgrade.. an absolute and utter waste of time.

10

Valerie

17 Sept 2025

·

Stayed 1 night

I am more than happy to leave this review because in a single word I found my stay with this Holiday Inn simply outstanding!!!!! From the front desk reception(ist) Aicha, to the garage parking crew, and the chef of the complimentary breakfast each one was excellent in there professional capacity! I was truly pleased and will look to book with Holiday Inn (at least the New Rochelle group) whenever I'm in NY again. Thank each of you for the wonderful hospitality which is so rare these days - so now I have two words to describe my experience - OUSTANDING & EXCELLENT!! Valerie L.

4

Mayra

7 May 2024

·

Stayed 2 nights

The property has no parking. They charge regardless if there’s any spots or not in the parking garage, and there’s a parking charge if you use the valet as well. So you end up paying double for parking when you add the tip you have to give valet. The front desk staff doesn’t explain the deposits, charges the hotel has and there’s no manger on site. The rooms are very small. Overall stay for me was very disappointing. I will never stay in this hotel ever again. 1 and done.

10

Craig

3 Oct 2024

·

Stayed 1 night

Only one person checking people in. Took longer than it should have

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Location

Convenient for transit and downtown New Rochelle, especially the nearby train station, shops, and dining. A minority found the surrounding area noisy or sketchy, with construction nearby.

Related guest reviews

6

Donald

27 Nov 2024

·

Stayed 2 nights

It was in a poor neighbor location, unsafe at night, walked to stored encountered drunks yelling in streets, saw police arresting people a block away, parking was away from hotel without oversight , security , or even cameras, vehicle was damaged overnight. This is not what you would expect at a holiday inn express. Need to relocate.

8

Deborah

30 Sept 2025

·

Stayed 1 night

Staff were very friendly. Good location, close to train station. Good selection at breakfast and a helpful member of staff at hand. Room was clean however the carpet was grubby.

8

DENNIS

3 Jul 2025

·

Stayed 2 nights

Convenient downtown location, good hearty breakfast and very clean rooms.

10

Christopher

28 Sept 2024

·

Stayed 1 night

We stayed in New Rochelle because we could not get an affordable room in Manhattan. We walked (6min) to New Rochelle station, and took MetroNorth into Grand Central (trains every 30 minutes, 30 minute ride). What a great trip! VERY comfortable and clean room with fantastic bed! We saved hundreds, and taking a train into the city was easier than driving in.

10

Michael

21 Oct 2024

·

Stayed 4 nights

I enjoyed having a train station nearby.

8

Jennifer

30 Jun 2025

·

Stayed 2 nights

Best thing about the hotel is the location. Is near transportation and also near shops. The hotel is very clean. The housekeeping lady very nice and friendly. The only thing I didn't like from the hotel is the room is not very spacious.

10

Johnson

8 May 2024

·

Stayed 1 night

The hotel is very good, although our room is a tad small (not complaining, just saying). At this time, the neighborhood has multiple huge condo and office towers going up; they’ll transform a currently depressed area with limited eating options of any sort. Don’t be fooled by all the places listed by Google maps; several were closed down.

10

Feng

15 Jan 2025

·

Stayed 2 nights

Very convenient location near business and new Rochelle train station. Front desk staff friendly. Room not particularly large but typical for hotel rooms in this area. No complaints.

8

Carol

17 Jul 2025

·

Stayed 1 night

The deadbolt did not work in the room we checked into. The gentleman at the desk gave us another room which I would consider an upgrade. He was quick, friendly, and efficient. The towels however were stiff and had hair on one of them. Pretty gross. The rest of the room was great, the a/c was terrific (and it was unbearably hot out that day). The room was quiet and very comfortable. The area the hotel is located in is kind of sketchy, and the parking situation was weird. You had to check in before they would park your car although it was not told to us until we pulled into the lot. But it worked out ok.

10

Victor

13 Dec 2024

·

Stayed 1 night

Very nice hotel, very convenient close to dining and very close to the Thruway

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Dining

Complimentary breakfast is popular and often considered good with decent variety. Multiple reviews mention items running out or limited selection and inconsistent replenishment.

Related guest reviews

8

michael

21 Jun 2025

·

Stayed 1 night

Parking was very reasonable and convenient Breakfast was not great- but was free Staff was friendly and professional.

8

Deborah

30 Sept 2025

·

Stayed 1 night

Staff were very friendly. Good location, close to train station. Good selection at breakfast and a helpful member of staff at hand. Room was clean however the carpet was grubby.

6

David

11 Jun 2024

·

Stayed 1 night

Our room had little toilet paper, went to front desk to ask for more. Was told they will bring some to the room. Never did!! Had to use the tissue box. Server at breakfast was rude to customers, was reluctant to refill hot food items like eggs.

6

KIM

16 Oct 2025

·

Stayed 1 night

Honest review: The room was decorated nicely. Updated. But the shower was not. The towels were very thin. The water pressure was awful. And the toilet wouldn’t flush without holding down the handle. The breakfast was ok. But there were several trays that were empty. Food was not refilled. It seems this hotel is in need of a manager who cares more about the running of the place. We were not advised until we arrived that we had to use valet parking. It added quite a bit onto our stay. Overall, a decent place. But would definitely not stay again.

10

Gabriela

20 Jan 2025

·

Stayed 4 nights

Hello, It was a very good stay in general, except for the breakfast. I will not comment the diversity of the breakfast but how nice was an employeee. I know at 9.30 the breakfast is over, but I arrived at 9.15 and there was nothing to eat! I asked for something, he came around 9.45 with something to eat, I asked for another thing to eat, and he said it is already 9.45 and nothing is possible anymore! I know that a respectable hotel should have full option breakfast at 9.15 still!!!

10

Wendy

3 Jul 2024

·

Stayed 1 night

Rooms were clean. Beds were comfortable. Breakfast had a wide variety and selection of foods. Breakfast was clean and well stocked.

8

Paresh

16 Jun 2025

·

Stayed 1 night

We stayed one night. The hotel provides adequate accommodation. The room was quiet and clean. Bathroom had all necessary amenities. Valet parking is next door and is very convenient. Staff at the reception are very efficient and polite. Breakfast was mediocre.

10

David

10 Nov 2024

·

Stayed 1 night

We got two rooms and were pleasantly surprised. I am a very picky eater, and I was shocked at the breakfast overall a great stay.

8

Shandeur

25 Sept 2024

·

Stayed 2 nights

Value for money, breakfast was very basic, not much to choose from

8

Samantha

31 Oct 2025

·

Stayed 4 nights

The room was clean. I appreciate the quiet hours and the breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$132
February	US$137
March	US$139
April	US$160
May	US$176
June	US$204
July	US$172
August	US$190
September	US$202
October	US$183
November	US$162
December	US$147

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $231	17 $177	18	19 $608
20 $147	21 $147	22 $154	23 $183	24 $168	25 $506	26
27 $141	28 $141	29 $141	30 $141

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $309	3 $289
4 $157	5 $148	6 $148	7 $148	8 $148	9 $302	10 $330
11 $141	12 $141	13 $141	14 $142	15 $138	16 $457	17 $425
18 $168	19 $135	20 $136	21 $138	22 $138	23 $500	24 $530
25 $134	26 $139	27 $137	28 $139	29 $137	30 $215	31 $217

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 Double Bed

Single Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Standard Room, 1 Queen Bed

Standard Room, 1 Double Bed (Communications Accessible)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds (Communications Accessible)

Standard Room

Standard Room, 1 King Bed, Transfer Shower (Mobility, Transfer Shower)

Guest reviews

Fabulous

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express - New Rochelle by IHG

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