Name: Holiday Inn London Brentford Lock by IHG
Address: High Street / Commerce Road, Syon, England, United Kingdom, London (and vicinity), Greater London, GB
Price range: $86–$301 per night
Rating: 8.33

What guests think

At Holiday Inn London Brentford Lock by IHG, travellers highlight a scenic canal-side setting with convenient links to Heathrow and public transport, friendly staff, comfortable rooms with some balconies, and a breakfast many enjoy despite occasional inconsistencies.

Several reviews mention elevator outages and limited on-site parking, while parts of the hotel feel dated or in need of refresh. Cleanliness feedback varies, from very clean rooms to reports of stained carpets or lingering odors, and housekeeping lapses. The canal views and nearby pubs are a plus, but reaching central London can take around an hour. Expect a comfortable, good-value base outside the city center.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site facilities draw mixed feedback: several stays cite broken or limited lifts and difficulty securing parking, though others found the underground parking convenient.

Related guest reviews

2

peter

Nov 21, 2025

·

Stayed 2 nights

Both lifts did not work. Heating in room did not work on first night. Hotel in need of a general renovation.

8

Philip

Aug 11, 2025

·

Stayed 1 night

Excellent staff (very helpful and willing). Breakfast was great. Parking very good, but a bit intimidating with dozens of 'you must pay' signs. Very nice and convenient location. Whole place was pretty tired and could do with a refresh (one of two elevators was out of order - and looked like the sign had been there a fair while), carpets in room were old and had chewing gum embedded in places.

10

Michael

Aug 20, 2025

·

Stayed 1 night

Decent clean comfortable hotel with secure parking.

2

Henry

Nov 24, 2025

·

Stayed 3 nights

The elevator was broken for all 3 days. The rooms and hallways were filthy. Basic supplies like lotion, Face towels, and drinking water are not available in rooms

2

Andrew

Aug 16, 2025

·

Stayed 3 nights

I prepaid for a parking spot, got to the hotel, and I had no parking space. There is no place in the area to park so our stay was off to a bad start. The room smelled and one out of two elevators was broken. Mold in the bathroom and what looked like feces on the bathroom floor, that was never cleaned and there for our entire stay. Never again.

4

Jason

May 5, 2025

·

Stayed 2 nights

It's a Holiday Inn so you can't expect the Ritz, but the basics could be better. A broken elevator, musty smelling towels and bed linen, shower controls seized/ difficult to operate and the full english breakfast buffet was always stone cold as if the hot plates weren't working. I couldn't see any point in complaining as I doubt anything would have been rectified by the time I left anyway.

10

Bruce

Aug 28, 2023

·

Stayed 1 night

Great room for the price. Really comfortable. Parking was full, but i managed to find some just around the corner which was free as it was a bank holiday. Altogether, a good place to stay. Breakfast was pretty good too.

8

Ken

Oct 14, 2024

·

Stayed 1 night

Very friendly and helpful staff . Handy to have underground parking with liftstraight up to reception . Room was quite spacious and bed was comfortable. Well soundproofed from the planes flying into Heathrow . Nice breakfast with lots of choice although the booth we chose was subject to a draught from the front door and it was a chilly morning . Late check out available for rewards club members

6

Jennifer

Nov 3, 2025

·

Stayed 1 night

Room was clean, bathroom toilet didn't flush properly. Only one elevator was working upon arrival and remained out of order when we returned from tour 12 days later making it very difficult for visitors to get around. Otherwise very comfortable stay.

6

Emma

Oct 29, 2023

·

Stayed 1 night

Disappointed to not get a parking space after a long drive commuting in bad weather. I had also called and asked about parking in the morning. Other residents were left to eat and drink their own alcohol in the bar area, whilst my husband and I paid for our drinks! The breakfast experience was not good no available tables at 7.15, no cutlery, no jam - hot food cold and fruit selection poor. We ended up eating in bar area where the doors to outside were open and the cleaner was vacuuming. I complained at the desk and as booked through Expedia my breakfasts couldn’t be refunded - gentleman offered to refund our room service at £15 which I agreed as time was limited, this did not cover the cost of 2 breakfasts. The room was clean and beds comfortable, shower curtain smelt damp but bathroom was modern and clean. Sadly not the best experience considering this is a 4 star property.

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Cleanliness

Cleanliness is inconsistent, with many guests finding rooms and common areas very clean, but recurring reports of stained carpets, musty odors, and poorly cleaned bathrooms or missed linen changes.

Related guest reviews

6

Sharon

Jun 11, 2025

·

Stayed 1 night

Staff were friendly and helpful. Room was comfortable but not clean as I expected. Would stay again but they need to improve on the cleaning.

6

Kaitlyn

Nov 10, 2023

·

Stayed 2 nights

The lobby floor and exterior is outstanding. As was parking, the restaurant, and just a meeting area to conduct business and grab a drink. It was modern and bright and the food was excellent. The room however was a bit tired, beat-up, and much of the bathroom tile, grout, and bath fixtures needed either deep cleaning or rust/mold removal. It was not "dirty" per se, but just very older looking, as was the yellow wood room fixtures. It feels like the room, carpet, and bathroom are due for a renovation. It wasn't terrible though, After a few hours in the room you don't notice anymore. Also, the water pressure was INCREDIBLE. Best shower I've taken all trip, 5 stars.

2

Henry

Nov 24, 2025

·

Stayed 3 nights

The elevator was broken for all 3 days. The rooms and hallways were filthy. Basic supplies like lotion, Face towels, and drinking water are not available in rooms

6

Nevin

Feb 12, 2024

·

Stayed 3 nights

Overall, our experience was not bad at all. The breakfast was decent and the staff were friendly. However, the hotel has a very distinct odor similar to a stale air. Although the place is clean but it doesn't smell clean or fresh. The location is ideal because its near the airport and quite near the city center as well.

6

Nick

Oct 24, 2024

·

Stayed 2 nights

Kettle didn’t work, bathroom not clean, door lock not great.

6

Nicola

Apr 19, 2025

·

Stayed 2 nights

Carpet was very dirty and stained, I booked a triple room, double bed for my mum, 2 singles for me and my 15yo daughter, on arrival was informed they don't do triple rooms so was given a room with 2 double beds, checked my booking and it had changed to 2 double beds, which made me look silly when I had, for certain booked 1 double bed and 2 single beds, i checked this numerous times before I arrived. Holiday Inn said it was an Hotel.com error not their error. Had no option but to stay but had I otherwise known 2 doubles were the only option, I wouldn't have paid over £300 for 2 nights for this room.

6

Gabriel

Jun 6, 2025

·

Stayed 5 nights

Good wi-fi and the breakfast services were fantastic. However, the bed covers were not changed for the 4nights despite daily room sevices. Its also practically impossible to warm the food once its gone cold.

2

Andrew

Aug 16, 2025

·

Stayed 3 nights

I prepaid for a parking spot, got to the hotel, and I had no parking space. There is no place in the area to park so our stay was off to a bad start. The room smelled and one out of two elevators was broken. Mold in the bathroom and what looked like feces on the bathroom floor, that was never cleaned and there for our entire stay. Never again.

4

Jason

May 5, 2025

·

Stayed 2 nights

It's a Holiday Inn so you can't expect the Ritz, but the basics could be better. A broken elevator, musty smelling towels and bed linen, shower controls seized/ difficult to operate and the full english breakfast buffet was always stone cold as if the hot plates weren't working. I couldn't see any point in complaining as I doubt anything would have been rectified by the time I left anyway.

10

Geoffrey

Aug 13, 2025

·

Stayed 3 nights

Very clean, fresh and comfortable room with very good air conditioning. Good shower/bathroom with quality towels provided. Excellent breakfast buffet with a good choice of hot and cold food.

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Rooms

Rooms are generally comfortable and often spacious, with some offering balconies and canal views; however, decor can feel dated in places and occasional maintenance issues like heating or door locks are reported.

Related guest reviews

8

Kevin

Jan 1, 2024

·

Stayed 3 nights

Enjoyable 3 day stay with breakfast included. The hotel reception and breskfast staff provided excellent service. Our only issue with our room 204 was the key lock card failed several times, 6 to be exact which was an inconvenience.

2

peter

Nov 21, 2025

·

Stayed 2 nights

Both lifts did not work. Heating in room did not work on first night. Hotel in need of a general renovation.

8

Philip

Aug 11, 2025

·

Stayed 1 night

Excellent staff (very helpful and willing). Breakfast was great. Parking very good, but a bit intimidating with dozens of 'you must pay' signs. Very nice and convenient location. Whole place was pretty tired and could do with a refresh (one of two elevators was out of order - and looked like the sign had been there a fair while), carpets in room were old and had chewing gum embedded in places.

10

George

Sep 7, 2024

·

Stayed 1 night

Awesome view of the lock from the huge balcony!

6

Kaitlyn

Nov 10, 2023

·

Stayed 2 nights

The lobby floor and exterior is outstanding. As was parking, the restaurant, and just a meeting area to conduct business and grab a drink. It was modern and bright and the food was excellent. The room however was a bit tired, beat-up, and much of the bathroom tile, grout, and bath fixtures needed either deep cleaning or rust/mold removal. It was not "dirty" per se, but just very older looking, as was the yellow wood room fixtures. It feels like the room, carpet, and bathroom are due for a renovation. It wasn't terrible though, After a few hours in the room you don't notice anymore. Also, the water pressure was INCREDIBLE. Best shower I've taken all trip, 5 stars.

8

Kuljeet

Aug 10, 2025

·

Stayed 4 nights

Area was convenient to get to London by public transport. Staff was helpful and hotel and room was generally clean. The rooms need some renovating as it is dated but otherwise it was good.

10

Elizabeth

Jun 16, 2025

·

Stayed 4 nights

Truly enjoyed the location in charming Brentford Lock. Our room had a lovely balcony view of the canal and was very comfortable. The breakfast was also excellent.

10

Michael

Jun 6, 2024

·

Stayed 1 night

My wife and I got an upgrade to an upper terrace room that had a balcony that overlooked the lock. So that made the stay extra special. So we decided to stay another night.

8

Ken

Oct 14, 2024

·

Stayed 1 night

Very friendly and helpful staff . Handy to have underground parking with liftstraight up to reception . Room was quite spacious and bed was comfortable. Well soundproofed from the planes flying into Heathrow . Nice breakfast with lots of choice although the booth we chose was subject to a draught from the front door and it was a chilly morning . Late check out available for rewards club members

10

Joscelyne

Dec 22, 2024

·

Stayed 1 night

1 night stay in a family room. It was very spacious, clean, comfy beds. Staff were very friendly. Great breakfast options. Would stay at the hotel again.

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Service

Service is frequently praised as friendly and helpful across reception, restaurant, and event teams, including support for late check-ins; however, several guests reported rude or unhelpful interactions and occasional lapses in responsiveness.

Related guest reviews

10

DiNesha

Aug 20, 2024

·

Stayed 2 nights

Honestly the best Holiday Inn that I’ve stayed in, in regards to service and level of attention. The location was clean, staff was friendly and the beds were comfortable. Upon arrival the kids were greeted with a kids activity packet. The onsite restaurant was top tier and unique to London specific offerings. The location was very close to be the bus line which will get you to the Underground in ~10 short minutes. There are local eateries and a grocery store within walking distance. While the image of the waterfront appears attractive the waterfront was mossy during this visits. However, this was not a deal breaker for us. If I travel to London again I would be a repeat guest.

8

Hitesh

Jul 1, 2024

·

Stayed 1 night

Good property. Reception area rep (male) on this past Sunday am was very rude.

8

Dean

Feb 12, 2025

·

Stayed 5 nights

Everything was great except daily room service or lack of. One day no service at all, no refill of coffee, dirty coffee cups from day before.

10

Charles

Jul 18, 2024

·

Stayed 1 night

Great staff

10

Lisa

Aug 2, 2024

·

Stayed 1 night

Staff were fantastic helping us with a 2am check in after a cancelled flight at Heathrow, Thankyou!

8

Sangeeta

Apr 21, 2023

·

Stayed 5 nights

The hotel was good but there is room for improvement in cleaning of rooms and in staff at the restaurant area. More than once we had issues with staff at the restaurant being reluctant to tend to us or simple refused and sent another person to attend to our requests. Why? I have no idea. However there were some staff members that went above it all and helped, especially at the restaurant. If you provide a service , be happy to do so. Overall the stay was good, but i the restaurant staff needs a lot more training …

4

John

Sep 11, 2023

·

Stayed 1 night

The least inviting check-in experience I have ever had. When I mentioned I was checking in, I was asked to fill in my email address and sign the check-in form. I was then asked if I had a car in the car park but when I replied that I did not because there were no spaces available, the front desk staff didn’t even give a hint of empathy. I can understand that a car park will not always have a guaranteed space but especially when arriving with two clearly very tired young children, just a small apology can go an extremely long way. Once checked-in, I was given a key card and room number and absolutely nothing else. No directions to the room, nothing about times and where to go for breakfast, nor any other convenient information I’d usually expect on check-in, such as a reminder of check-out times. I will never stay here again.

10

Dabheoc

Sep 3, 2025

·

Stayed 1 night

Good location. Nice views of the canal. Close to pubs and restaurants. Close to Airport. Really helpful staff especially at breakfast which makes a huge difference to your stay.

10

Jim

Aug 28, 2025

·

Stayed 1 night

excellent customer service from the staff at both the reception desk and in the restaurant/bar

2

Dina

May 31, 2025

·

Stayed 1 night

Asked the front desk to help us order a cab to go to Heathrow Airport. After getting in the car that was unmarked ( the front desk stated that taxi’s are unmarked in the area. B.S.) the cab driver said he needed cash 62 euro to drive 7 miles. We didn’t have the cash so he said he’d take us to a cash machine. We insisted on going to a currency exchange office like a bank or somewhere more legit than his friends cash machine on the side of some sketchy gas station. The exchange rate 15%. Totally ripped off.

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Location

Scenic Brentford Lock location near pubs, shops, and Kew Gardens, with easy access to buses and rail and convenient for Heathrow; reaching central London typically takes around an hour.

Related guest reviews

8

Jeanie

May 7, 2023

·

Stayed 1 night

The location is lovely, the lock and canal side have nice restaurants and there are great places to walk nearby

10

Joseph

Jul 15, 2024

·

Stayed 5 nights

Liked that it had A/C, and there were plenty of pubs around. There was a night bus close and the rail stations were walkable distance.

10

Ilja

Dec 6, 2024

·

Stayed 6 nights

The hotel is good, the room is spacious, bed is comfortable, and other small things seem in place. The minor problem was the fridge, which does not seem to cool the things (the receptionist said nothing has to be done to turn it on), but maybe I was just unlucky. The coffee/tea supplies are refilled, towels changed, the room cleaned properly. Neighborhood is nice and pleasant, with several supermarkets and pubs nearby, but to Central London plan some 75 minutes travel (bus+underground, hotel is in Zone 4)

10

Michael

Jun 27, 2023

·

Stayed 1 night

Very nice property - more “American style” than most European hotels. Excellent breakfast. Very very convenient to the bus line and a short ride to the train line but not super close to the touristy areas of London - about an hour to Kings Cross station via public transit.

10

andy

Sep 22, 2025

·

Stayed 1 night

This is a good place to stay before a Heathrow departure. Takes about an hour but it’s a nice quiet setting and photos from my morning walk.

10

David

Jun 26, 2024

·

Stayed 1 night

Nice location next to a canal Locke, bus stops and close to Heathrow airport

8

Mark

Nov 11, 2025

·

Stayed 1 night

Good location

10

Rosalind

Nov 10, 2024

·

Stayed 1 night

It was ideal for the purpose of our visit & transport options

10

Dabheoc

Sep 3, 2025

·

Stayed 1 night

Good location. Nice views of the canal. Close to pubs and restaurants. Close to Airport. Really helpful staff especially at breakfast which makes a huge difference to your stay.

8

Karla

Mar 31, 2025

·

Stayed 2 nights

Comfortable and clean, with parking, it’s the second time we’ve stayed here. Brentford train station connects to Waterloo in half an hour, so the hotel is a great option at a good price. Breakfast is good (usual hot and cold options), bath and a shower in the room, plus a decent sofa bed for the teenager.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often considered good value with plenty of choice, but several reviews report cold or understocked items and slow service; evening dining and the bar are generally positive though options can be limited or close early.

Related guest reviews

10

Virginia

Sep 15, 2024

·

Stayed 1 night

The hotel was clean and quiet. We purchased the breakfast for the next morning. The breakfast was cold. The hotel needs to figure out a way to keep breakfast warn. Cold pancakes and eggs dont cut it.

6

Sadia

Oct 12, 2024

·

Stayed 1 night

The property was conveniently located But the breakfast let it down, not well stocked or well presented, Staff was not adequately trained in service, with extremely slow

6

Linda

Nov 30, 2024

·

Stayed 2 nights

Arrived for a 2 night stay.. food and service in the restaurant in the evening very good…breakfast very average.. tables not set.. staff intermittent .. fruit and yogurt very hit and miss not much choice tasteless.. tables not cleared..watered down fruit juice.. some covers on hot food not working.. wanted to use the gym delay getting a key from reception.. room not made up for second night.. overall disappointed..

10

Matlhogonolo

Mar 25, 2025

·

Stayed 3 nights

Stayed for a weekend from Friday to Monday, and really had a fantastic time. The hotel is in a great location and it was really easy to access the tube at Northfields and the national rail at Brentford station. Bus stations are in very close proximity to the hotel as well as lime bikes which provide a lot of options for travel. The staff were all really friendly and helpful, and the hotel room (and hotel itself) were really clean and well kept. The breakfast was amazing, with lots of options and exceptional quality value. We thoroughly enjoyed our time there and if we stay in Brentford again this will definitely be where we come to. Can't recommend this hotel enough.

10

Deborah E

May 19, 2024

·

Stayed 1 night

Very efficient and friendly staff. Room very comfortable. Breakfast was extremely goid

4

Jason

May 5, 2025

·

Stayed 2 nights

It's a Holiday Inn so you can't expect the Ritz, but the basics could be better. A broken elevator, musty smelling towels and bed linen, shower controls seized/ difficult to operate and the full english breakfast buffet was always stone cold as if the hot plates weren't working. I couldn't see any point in complaining as I doubt anything would have been rectified by the time I left anyway.

8

Pradip

Dec 4, 2024

·

Stayed 1 night

We loved the location on the locks. The hotel Is also convenient distance from Kew Gardens via the bus. Breakfast is self service, although plentiful and good variety. The quality was average with most items items being luke warm! With insufficient number of staff to give you a more pleasant dining experience.

10

Adam

Aug 14, 2024

·

Stayed 1 night

Fabulous breakfast! Good air conditioning. Very clean property.

10

robert

May 21, 2024

·

Stayed 3 nights

Room was clean and a/c worked great. Front desk accommodating and answered all our silly questions with a smile Breakfast buffet was good and includes ordering special cooked eggs. I had an omelet and poached eggs which were very good.

10

Geoffrey

Aug 13, 2025

·

Stayed 3 nights

Very clean, fresh and comfortable room with very good air conditioning. Good shower/bathroom with quality towels provided. Excellent breakfast buffet with a good choice of hot and cold food.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$99
February	$131
March	$120
April	$113
May	$138
June	$174
July	$184
August	$139
September	$167
October	$139
November	$149
December	$135

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $241	5 $213
6 $107	7 $139	8 $237	9	10 $100	11 $133	12 $222
13 $86	14 $104	15 $152	16	17	18 $200	19
20 $88	21 $123	22 $169	23	24 $133	25 $268	26 $212
27 $91	28 $110	29 $155	30 $229

Su	Mo	Tu	We	Th	Fr	Sa
				1 $109	2 $94	3 $194
4 $88	5 $106	6 $133	7 $133	8 $102	9 $93	10 $127
11 $88	12 $102	13 $129	14 $211	15 $130	16 $158	17 $129
18 $88	19 $129	20 $165	21 $216	22 $97	23 $102	24 $301
25 $87	26 $98	27 $111	28 $106	29 $96	30 $97	31 $117

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Holiday Inn London Brentford Lock by IHG

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