Is parking available at the hotel?

Self parking is available on-site for CAD 40.63 per day, which includes in/out privileges. Parking is limited, and a reservation is not required.

Is breakfast offered at the hotel?

Breakfast is not specifically mentioned, but guests can enjoy American cuisine at Moxies, one of the hotel's two restaurants, or order room service during limited hours.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a fee of CAD 30 per accommodation, per night, and a maximum charge of CAD 150 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available at the hotel?

The hotel features step-free entrances and accessible facilities, including public areas and rooms. Specific details about wheelchair-accessible bathrooms or pool access features are not provided.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Vancouver, just steps from Robson Street and 11 minutes on foot from Vancouver Waterfront. It is 0.2 miles from Rogers Arena and BC Place Stadium, and 0.3 miles from Vancouver Central Public Library.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool, which is operational year-round. Guests can also enjoy a hot tub on the premises.

What are the hotel's policies for guests with children?

Children 16 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Sandman Signature Vancouver Downtown Hotel

Average nightly price at Sandman Signature Vancouver Downtown Hotel by month, last 12 months (USD)
Month	Average price
January	US$134
February	US$121
March	US$152
April	US$163
May	US$297
June	US$443
July	US$378
August	US$310
September	US$289
October	US$182
November	US$133
December	US$124

What guests think

Sandman Signature Vancouver Downtown Hotel draws praise for its walkable, event-friendly location and generally friendly staff, but reviews frequently mention very slow, crowded elevators and occasional maintenance or housekeeping lapses that affect comfort and convenience.

Many guests like clean, recently updated rooms, comfortable beds, and the convenience of Moxies and Shark Club, with an indoor pool and hot tub for downtime. Common drawbacks include small rooms and bathrooms, tight or confusing paid parking (sometimes under construction), occasional noise, and an unheated pool or hot tub outages. Expect a convenient base for events and downtown exploring, with trade-offs in wait times and overall polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: elevators are often slow or out of service, the pool is unheated and the hot tub is occasionally closed, and parking is tight, confusing, or under construction with an added fee. On-site restaurants are a useful plus; gym feedback varies.

Related guest reviews

6

Stacey

7 Sept 2025

·

Stayed 1 night

Room was perfect. Parking was difficult - under renovation. I’m sure it will be fine on a few weeks. Staff was very accommodating and helpful.

8

Rhonda

27 Oct 2025

·

Stayed 2 nights

The elevator situation needs work. The elevators were slow or not working

10

Chris

21 Nov 2025

·

Stayed 1 night

Pool is kept in excellent clean condition. Hot tub is clean and warm.

8

Kendra

29 Aug 2025

·

Stayed 4 nights

Rooms were nice. Pool was cold and often very wet around the pool which was hazardous. Hot tub was nice though. Moxies was very good. Check in was easy and staff was very friendly. Parkade was a mess, loud with construction, rebar and holes everywhere. Men with full masks doing construction- awful chemical smell. Parking is $25 a day which is a bit steep for guests IMO.

8

Michael

2 Jan 2026

·

Stayed 1 night

Enjoyed the indoor hot tub

8

Julie

7 Oct 2025

·

Stayed 1 night

Hard to find a breakfast place nearby. Vincinity to venues is great. Stairwells were very dirty. Had to use because elevators were so slow and there was a big lineup after the concert. Good sushi places nearby. Rooms were updated and in fairly good condition and clean. Being downtown there are issies with homeless people and it did not seem very safe at night. Swimming pool was freezing.

8

Kurt

17 Aug 2025

·

Stayed 4 nights

The hotel is nice. Walkable area but not a lot of restaurants super close for rainy days. Parking on onsite but took a bit to find the entrance due to a road closure. Onsite restaurants are nice.

6

Color

30 Nov 2025

·

Stayed 1 night

I did not like the fact that as I'm paying for premium hotel I have to pay $25 to park and I'm staying at this hotel that should be complimentary

10

Kara

19 Nov 2025

·

Stayed 3 nights

Really enjoyed our stay here. The front desk staff were wonderfully friendly, our room was spotless, and the hot tub was perfect after a long day out. The pool, however, is not heated—consider it a refreshing wake-up call! Room service was solid, just not speedy. Location couldn’t be better for transit access, with both the Expo and Canada Lines close by. The only true villain of the trip was the elevator, which operates on its own very slow, very mellow schedule. Still, we’d stay here again without hesitation.

6

Curtis

30 Oct 2025

·

Stayed 1 night

The staff didn't explain where the under ground parking lot well enough... So I parked in a unsecured parking lot and my truck got broken into.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms very clean, but others reported dirty bathrooms or carpets, maintenance issues, hallway trash, or missed service under the request-only approach.

Related guest reviews

10

Virginia

12 Dec 2025

·

Stayed 2 nights

The room was clean, the restaurant was good and the service from everyone I encountered was exceptional. (Front desk, parking garage attendants, housekeeping, bartender)

10

Lucy

9 Feb 2026

·

Stayed 1 night

From the moment we arrived, the staff made us feel truly welcome and went out of their way to make our family comfortable. The room was spotless, spacious, and well-equipped — perfect for traveling with kids. The hotel has a lovely, relaxed atmosphere, and we really appreciated the quiet nights after our busy days exploring.

8

Jade

4 Jan 2026

·

Stayed 2 nights

Amazing location, very nice staff and rooms were well appointed. Reno looks good! One miscommunication - at check in they did not tell us that we had to request to have our room made up so it was not cleaned the following day even after we requested it in the afternoon. There were dirty towels and some garbage in the hallway that stayed there for hours - maybe they need a few more Housekeepers on shift.

4

Jessica

30 Nov 2025

·

Stayed 1 night

Had to ask to switch rooms because they gave me one with dirty towels, pillows and a used soap bar… and then in the next room the phone didn’t work

10

Geraldine

26 Dec 2025

·

Stayed 4 nights

Staff were very nice. It was very Clean.very Tidy. Very comfy beds.

2

David

22 Oct 2025

·

Stayed 1 night

When we arrived in the room there was some garbage still on the floor from the last stay including a pop bottle. We were heading out to a meeting and notified housekeeping to come clean it up. Nobody ever came.

4

MICHAEL WAN ER

3 Sept 2025

·

Stayed 3 nights

The location was very good, but the hotel management wasn’t the best. We had to (on multiple occasions) call and ask for basics like soap and shampoo. The first time, they brought us lotion instead and we had to call back to get soap and shampoo. There was also multiple bags FILLED with garbage in the hall by the elevator. I assume they were emptying the garbage from the other rooms in the hall, but why not dispose of it immediately instead of having it lying in the hall for hours? There was also issues with the elevator, and we had to climb 8 flights of stairs to get to our room. Otherwise, the beds were always clean and comfy, everything else was provided and we had a great time in the city, but these small details hurt our overall experience.

2

Valeriya

26 Feb 2026

·

Stayed 5 nights

Poor cleaning service, no warning at booking we needed to request housekeeping before 10. We did diligently anyway, the room was not cleaned on the last night of our stay. When we returned to the room, late one the evening, the cleaning sign was on the floor which indicated that someone opened the room and threw the sign on the floor neglecting to clean the room. The room was run down, bathroom was dirty, no lotion - it was brought in on our last night of stay. Elevators were slow. The lobby, hallways are run down, and not clean. Staff was not welcoming. On check-in, the lady kept repeating that I needed to “listen to her” - it was quite noisy in the lobby so I had trouble hearing to her “instructions” about the cleaning service. This is not a 4-star hotel. We visit Vancouver regularly and usually stay here for about a week. I regret changing my usual reservation at Georgian.

2

David

31 Oct 2025

·

Stayed 1 night

Room was not cleaned well. Dental floss on bathroom floor, plastic cup on kitchen floor. Suite looks like it needs renovating. We will not be staying again.

10

Kajolpreet

11 Oct 2025

·

Stayed 1 night

Very clean rooms

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Rooms

Rooms vary from modern and comfortable with city views to compact spaces with tiny vanities; beds are generally comfy. Noise from hallways, streets or ice machines, plus noisy AC and occasional TV or Wi-Fi issues, are noted.

Related guest reviews

10

Evelyn

10 Nov 2025

·

Stayed 1 night

Compared to other hotels I've been to, Sandman has by far the most comfortable beds! I wake up refreshed and pain free!

10

Mike

12 Nov 2025

·

Stayed 1 night

Great location and big room with full wall window giving great view

4

Lorraine

17 Nov 2025

·

Stayed 1 night

Pros -nice modern room,big tv,quiet ,reasonable price for parking ,good location cons -dirty floors on the way to pool and gym, stairs and underground parking, small room, very poor in room internet and staff not interested to fix

6

Lindsey

27 Nov 2025

·

Stayed 1 night

The walls are paper thin, so we could hear the conversations going on in the room next, even though we could tell they weren't yelling. The ice machine is in the hallway right outside the door, so when other guests needed ice at 2 am, we got to know about it, against our will. The directions to the pool/hottub were not clear to those in the North Tower and required walking through the lobby. To my knowledge there was no notice about oversized vehicle parking being off site, so we were not prepared for the extra parking time and had to rush to our event. The QR code provided for parking didnt work as well, so we had to wait for a secuirty guard to come to manually enter it so we could get out of the garage. Check in and out was easy however and the staff were extremely nice.

8

Beverly

24 Nov 2025

·

Stayed 1 night

Nicely renovated spacious room.

10

Amanda

12 Oct 2025

·

Stayed 1 night

Very quiet room, spacious, updated, clean. Great view. Convenient location.

6

Michael

30 Nov 2025

·

Stayed 1 night

Room was ok, bed kind of sloped to one side which don’t matter too much, but the ac/heater was noisy.

6

Tareq

14 Nov 2025

·

Stayed 1 night

Television not working. Call reception nobody came to solve the problem.. No courtesy coffee arrangement in the lobby

6

Stephen

26 Nov 2025

·

Stayed 1 night

Very clean room, probably the smallest bathroom sink I’ve seen in my life. So small you could not cut your hands to even like wash your face without splashing over the sink no face/ washcloths amenities are prepackaged and mounted onto the walls weird AC/heat set up. It would not automatically moderate itself. It was either on or it was either off. Very friendly front desk, staff during check-in and checkout

8

courtney

13 Nov 2025

·

Stayed 3 nights

Rooms were modern and clean but very small.

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Service

Staff are frequently friendly, accommodating and helpful, with smooth check-in for many. Some guests experienced long queues, miscommunication about parking or housekeeping, and slow or unresponsive follow-up.

Related guest reviews

10

Mark

22 Nov 2025

·

Stayed 2 nights

Small but clean and comfortable stay. Should have read the instructions to ask for my room to be made up; however, lacked for nothing and really enjoyed my stay. Great front desk! Side note: awesome maintenance staff who came up to show me heat/air control was on the wall not the actual unit and didn't even laugh at me! LOL

4

Brenda

30 Aug 2025

·

Stayed 1 night

My experience with customer service was very poor. I was given mixed messages and then unclear explanations about where to come to check in and how to get to the parking lot. I called 3 times because the first 2 didn't make sense. I was never able to get the front desk manager to answer the phone to give me the correct answer to my questions. although I called many times. But the app WAZE fortunately brought me to the 15 min. parking area, at the hotel to check in. There is construction around the hotel, so that should have made the customer service people more attentive. It was very stressful until we were finally parked and in our room. Then, when I went to have a shower there was a long dark hair in the bathtub as well as one stuck in what I thought was a clean folded face cloth. The only saving thing was that it was right across the street from the Queen Elizabeth Theatre where we were taking our grandsons to see The Lion King, which was spectacular. So not a pleasant experience. And now I just noticed that you have the date wrong. We stayed over on Wed. August 27 to Thurs. August 28. So much is just WRONG.

10

Celeste

24 Nov 2025

·

Stayed 1 night

Staff is Fantastic!! Andrew is always helpful & pleasant. Rooms are clean. Love the Proximity to the stadium & Shark Club. All around makes the trips very enjoyable.

10

Christina

6 Jan 2026

·

Stayed 1 night

The extra friendly staff helped make my husband's birthday weekend extra special. I love this hotel for our hockey weekend stays.

10

Lucy

9 Feb 2026

·

Stayed 1 night

From the moment we arrived, the staff made us feel truly welcome and went out of their way to make our family comfortable. The room was spotless, spacious, and well-equipped — perfect for traveling with kids. The hotel has a lovely, relaxed atmosphere, and we really appreciated the quiet nights after our busy days exploring.

2

aviv

6 Oct 2025

·

Stayed 1 night

We stayed on Oct 4-5. I brought my 12 year old daughter and her friend to their first concert. I’ll begin by saying yes I understand that nights with big events are busy. We got to the hotel at 5pm. Check in is 4pm. Our room was not ready till 645pm. My daughter and her friend had to get dressed in the shark club bathroom and in the lobby as we needed to get ready to go to concert. I asked if we were gonna get a discount and the lady said they would give me free parking but we didn’t drive there. I get that they are busy but on busy weekends they should have more staff. Very disappointed and will not be returning as for a $500 room for 7pm late check in and 11am check out is not ok.

8

Diana

6 Nov 2025

·

Stayed 7 nights

The staff really helped! Especially Maria! She went above and beyond my expectations!

8

Alyssa Lillian

30 Nov 2025

·

Stayed 1 night

Our room was clean, spacious and had comfortable beds. The only downside was long waits for check in/out and bag drop.

10

Jenny Jane

18 Feb 2026

·

Stayed 1 night

Front reception staff is so nice.

2

Valeriya

26 Feb 2026

·

Stayed 5 nights

Poor cleaning service, no warning at booking we needed to request housekeeping before 10. We did diligently anyway, the room was not cleaned on the last night of our stay. When we returned to the room, late one the evening, the cleaning sign was on the floor which indicated that someone opened the room and threw the sign on the floor neglecting to clean the room. The room was run down, bathroom was dirty, no lotion - it was brought in on our last night of stay. Elevators were slow. The lobby, hallways are run down, and not clean. Staff was not welcoming. On check-in, the lady kept repeating that I needed to “listen to her” - it was quite noisy in the lobby so I had trouble hearing to her “instructions” about the cleaning service. This is not a 4-star hotel. We visit Vancouver regularly and usually stay here for about a week. I regret changing my usual reservation at Georgian.

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Location

Central, walkable location steps from Rogers Arena, BC Place and the Queen Elizabeth Theatre, with easy transit access. A few guests noted road construction complicating access.

Related guest reviews

8

Kory

6 Oct 2025

·

Stayed 3 nights

Close to Rogers Arena where we came to town for an event. Great location, close to restaurants and shops.

10

Val

4 Oct 2025

·

Stayed 1 night

The only hang up for us was the construction on the road(s) to get to the Parkade. The staff member at the front desk didn't realize that there were two roads closed for construction. So the directions he gave me weren't accurate... but we eventually figured it out

10

Chris

14 Aug 2025

·

Stayed 5 nights

Good location close to transportation. Very clean and felt safe.

8

Richard J

12 Dec 2025

·

Stayed 4 nights

For a small fee, we were able to check into a room early morning and allowed a later check out with luggage storage when our flight plans were pushed back. Great downtown location close to Rogers Arena.

6

Amanda

25 Feb 2026

·

Stayed 1 night

Good location close to Rogers arena and BC place. Restaurant was very good. The hotel itself was okay needs updating. The elevators were very small and very full. We had to wait several times or take the stairs. As I was travelling with a disabled person who had trouble walking and a dog with mobility issues it was not ideal.

8

Shannon

12 Dec 2025

·

Stayed 2 nights

Close to public transportation.

10

Geraldine

8 Nov 2025

·

Stayed 3 nights

Room very clean and the staff very accommodating. Accessible walking distance to food, venues, skytrain an many more. Would stay here again!

10

Maryann/Wilfred

29 Sept 2025

·

Friendly staff Clean Good location to cruise pier

8

andrew

10 Nov 2025

·

Stayed 3 nights

Location was perfect for attending games at Rogers Arena and close to public transportation.

8

Donna

4 Jan 2026

·

Stayed 4 nights

Great location! We walked all over the downtown area

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Dining

On-site dining at Moxies and Shark Club is convenient and generally well-liked, though service can be slow at times. Breakfast is not included.

Related guest reviews

10

Virginia

12 Dec 2025

·

Stayed 2 nights

The room was clean, the restaurant was good and the service from everyone I encountered was exceptional. (Front desk, parking garage attendants, housekeeping, bartender)

10

James (Aaron)

8 Oct 2025

·

Stayed 1 night

Great location. Moxies has a great menu. Staff were perfect.

8

Urooba

10 Oct 2025

·

Stayed 4 nights

It was a great stay at sandman hotel downtown, room was kinda smaller than the picture shown, and view was kinda back alley at north tower side, so if you want good view then i wouldn't preferred north tower. Breakfast was not free but hotel and staff were very professional

6

Heather Reverend

22 Sept 2025

·

Stayed 1 night

Moxies was disappointing, there were two sets of prices pertaining to happy hour and regular menu for same products. The first mornings' breakfast was just so tasty and presented beautifully - successful food thereafter was delivered tepid almost cold. Variable prices in coffee etc, depended on who was your allocated waitress.

10

Marilyn

13 Aug 2025

·

Stayed 1 night

Great restaurants!! Food was excellent!

10

Kathryn

16 Aug 2025

·

Stayed 1 night

Our train arrived before check in time, but we were able to check in early and enjoy our room. Dined at both Moxie’s and Shark Club and staff and food were great.

8

Christine

14 Sept 2025

·

Stayed 2 nights

This hotel was in the perfect location for going to an event at Rogers Arena and BC Place. There was no breakfast offered but I guess that’s because Moxies and Shark pub & Grill is attached to the hotel but maybe some kind of discount could have been offered to hotel guests. Parking garage was under construction and very small to get around but made it work. Overall I would stay there again.

10

Molly

21 Aug 2025

·

Stayed 2 nights

The Sandman Hotel was a wonderful place to stay. It has great dining option in the hotel. Staff is friendly and rooms are clean and nice. Walking distance to a market, Starbucks and many other things. I would stay again.

4

Darcy

10 Nov 2025

·

Stayed 3 nights

Sharks club lounge was great. Excellent service and very accommodating. Moxies food was great. The service was horrible. 20 minutes from getting our water from hostess to seeing our waitstaff to order coffee. Not busy. Entrance was almost impossible due to construction. I realize that outside construction is not in their control, but let people know how to arrive using the confirmation email. Front desk needs some personal interaction training. Thx

8

Karen

25 Nov 2025

·

Stayed 1 night

The location was good, moxies great, Staff helpful

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $145	4 $62	5 $212	6 $182	7 $125
8 $114	9 $89	10 $110	11 $111	12 $84	13 $171	14 $114
15 $108	16 $112	17 $115	18 $119	19 $115	20 $138	21 $154
22 $85	23 $104	24 $107	25 $141	26 $143	27 $140	28 $163
29 $107	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
		1 $183	2 $164	3 $122	4 $145	5 $130
6 $122	7 $119	8 $122	9 $121	10 $115	11 $102	12 $123
13 $123	14 $122	15 $164	16 $123	17 $154	18 $141	19 $121
20 $121	21 $131	22 $123	23 $101	24 $113	25 $132	26 $135
27 $132	28 $138	29 $102	30 $110	31 $179

Sandman Signature Vancouver Downtown Hotel

Prices for Sandman Signature Vancouver Downtown Hotel

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (North Tower)

Standard Suite, 1 King Bed (Kitchenette, South Tower)

Standard Room, 2 Queen Beds (North Tower)

Standard Room, 1 King Bed (South Tower)

Standard Room, 1 King Bed with Sofa Bed (South Tower)

Room, 1 Queen Bed (Run of House, 1 Queen Bed)

Grand Room, 2 Queen Beds (North Tower)

Standard Room, 1 Queen Bed (South Tower)

Guest reviews of Sandman Signature Vancouver Downtown Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sandman Signature Vancouver Downtown Hotel

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