Name: DoubleTree by Hilton Sulphur Lake Charles
Address: 330 Arena Rd, Sulphur, Louisiana, United States of America, Sulphur, Louisiana, US
Price range: $155–$463 per night
Rating: 8.4

What guests think

At DoubleTree by Hilton Sulphur Lake Charles, travelers repeatedly praise the welcoming, helpful staff and generally comfortable, modern rooms, while noting the convenient location for casinos and events alongside drawbacks like highway noise in some rooms and uneven breakfast quality.

Guests appreciate the on-site bar and restaurant, sometimes with live music, though it was closed during some stays. Cleanliness is often praised, but a few reviews report serious lapses such as pests, stained bedding, and missed housekeeping. Several stays were affected by temporary water outages and limited communication. Expect friendly service and comfortable rooms, with some operational and noise caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The on-site bar and restaurant are appreciated and occasionally feature live music. Several reviews mention temporary water outages and limited communication.

Related guest reviews

4

Clarence

Apr 14, 2025

·

Stayed 1 night

Usually love Doubletree. This time not so much. Went out for the night only to come back to no water for the room. No toilet, sink, or shower. Went to call the desk only to have a phone that didn't work in the room. Planned on sleeping in only to find, the window treatments are terrible for keeping out light. Only, help offered for no water was a breakfast voucher. Room was $190 total. A breakfast voucher? Seriously? Fortunately water was back on when we woke up. Was not a $190 stay.

10

Kenneth

Oct 17, 2024

·

Stayed 1 night

The hotel was FANTASTIC! Whenever we plan on returning or going through Lake Charles for future events or family visits this WILL DEFINITELY be our go-to hotel. Management was superb, the room was very comfortable and spacious, and the bar down stairs was quite accommodating. Thank you for a wonderful experience.

6

Kim

Dec 31, 2022

·

Stayed 19,351 nights

The facility looks new and clean. However, on the 2nd night of our stay on Christmas Eve, there’s no water. We could understand that it’s no fault of theirs that the City turned off the water but what we didn’t like was there was no prior warning and it caught us off guard.

4

Holly

Mar 22, 2025

·

Stayed 1 night

The room was very nice but in the morning the water was out for the entire hotel we checked with the front desk and we told since we went through a third party there was nothing that could be done

10

Patty

Mar 10, 2024

·

Stayed 1 night

Great service at the restaurant and even had live music playing. Very nice, updated property!

10

Tiffany

Aug 8, 2025

·

Stayed 2 nights

Love this Hotel will book again comfortable beds and fast internet. Favorite part is the live music and dining options!!

10

lisa

Oct 28, 2024

·

Stayed 1 night

The staff was amazing! Enjoyed our stay! The restaurant/bar was fantastic and had an awesome staff!

8

Edward

Aug 12, 2025

·

Stayed 2 nights

This is an excellent option for a business stay. the staff is super-friendly and knowledgeable. I love the modern decor. The bar and restaurant are easy access and the welcome cookies are amazing !!

10

Georgia

Mar 31, 2025

·

Stayed 1 night

Spacious rooms, heated pool was nice

10

Talonda

Dec 22, 2024

·

Stayed 1 night

Great area only 12 minutes from the Golden Nugget. The bar had great drinks and food. The entire staff was amazing.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean, but a few report serious issues including roaches, stained bedding, missed housekeeping, and occasional bathroom odors.

Related guest reviews

10

Anne-Marie

Dec 28, 2024

·

Stayed 1 night

Loved the hotel. Very clean and comfortable room and bed.

6

Josef

Feb 6, 2023

·

Stayed 2 nights

I really wanted to give this hotel a higher rating. We visited the Lake Charles area twice in the last year to look at birds. We had a bad hotel experience in Lake Charles last year and wanted to give Sulphur a try. Sulphur is much less congested than Lake Charles and this hotel has many restaurants nearby. The hotel is right next to the highway and traffic sounds are constant. I don't mind that because I always bring silicone ear plugs (for sleeping) when I travel. However, the bathroom had a sewage smell part of the time. We were on the 4th floor -409-and liked the room a lot. ,y wife's an architect and thinks the roof pump pulling the air from the bathroom (in a central shaft) wasn't working. Yes, we could've asked to move to a different room but arrived at the hotel late both nights. The sewage smell problem is either a maintenance or design problem. It's a shame because the hotel seems new. We'll stay in Sulphur again but will try a different hotel.

10

Corey

May 13, 2023

·

Stayed 1 night

New and super clean

2

Curtis

May 10, 2025

·

Stayed 1 night

This hotel had roaches. As soon as we walked in there were roaches in the room. Disgusting

10

Zulema

Mar 30, 2024

·

Stayed 1 night

Very friendly and helpful staff. Clean!!

8

Kevin

Feb 25, 2023

·

Stayed 1 night

The bed was uncomfortable. I was way too firm. I would have been just as comfortable sleeping on the floor. My 15 year old son said the same. The room was decent. I could have been cleaned a little better. The hotel location was right near a busy highway which the sound traveled into the 436 room.

10

Brooke

Sep 29, 2024

·

Stayed 1 night

Room was clean and breakfast was excellent.

6

Kenya

Mar 21, 2023

·

Stayed 2 nights

We booked a 2 night stay. Upon arrival everything was great. Check in was great. The second day we left around noon and did not return until 11:15 pm. We entered our room to find that it was not cleaned that day. Dirty dishes still in room, no towels, trash overflowing, etc. I called the front desk to report this and at least get some towels. We were tired from a very long day. The young lady who brought us towels confirmed it was daily cleaning and just said she would let her manager know. No one from management ever addressed the issue. I was just disappointed. I did not expect this at the Double Tree.

10

Kevin

Jul 18, 2023

·

Stayed 2 nights

Very clean and hosts were great. Really good breakfast also.

2

Josephine L

Jan 1, 2023

·

Stayed 1 night

Nice hotel, nice staff however room wasn’t cleaned. I did clean the tub because i was tired then when getting bed the bedding was full of dried up blood. Call the front desk and was immediately given another room

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, modern, and often spacious with fast Wi-Fi noted. Some guests experienced highway noise, loud A/C, maintenance issues, or design quirks like weak blackout shades and nonworking outlets.

Related guest reviews

4

Clarence

Apr 14, 2025

·

Stayed 1 night

Usually love Doubletree. This time not so much. Went out for the night only to come back to no water for the room. No toilet, sink, or shower. Went to call the desk only to have a phone that didn't work in the room. Planned on sleeping in only to find, the window treatments are terrible for keeping out light. Only, help offered for no water was a breakfast voucher. Room was $190 total. A breakfast voucher? Seriously? Fortunately water was back on when we woke up. Was not a $190 stay.

10

Kenneth

Oct 17, 2024

·

Stayed 1 night

The hotel was FANTASTIC! Whenever we plan on returning or going through Lake Charles for future events or family visits this WILL DEFINITELY be our go-to hotel. Management was superb, the room was very comfortable and spacious, and the bar down stairs was quite accommodating. Thank you for a wonderful experience.

6

Marinus

Apr 18, 2024

·

Stayed 1 night

The hotel itself is very nice and one of the few which has a restaurant in that area. But the location next to I10 make it very noisy and it was impossible to have a good sleep.

10

Henry

Apr 6, 2025

·

Stayed 1 night

A bit too close to the highway; best to choose a room far from it

8

Marilyn

Nov 21, 2024

·

Stayed 2 nights

Plugs on the wall didn\'t work. I plugged my CPap into a wall plug and went all night without realizing I was not getting any air because never came on. Bathroom counter is too high for average person. I am 5\'4" and had to stand on my tiptoes to wash my face!

10

Tiffany

Aug 8, 2025

·

Stayed 2 nights

Love this Hotel will book again comfortable beds and fast internet. Favorite part is the live music and dining options!!

8

Edward

Aug 12, 2025

·

Stayed 2 nights

This is an excellent option for a business stay. the staff is super-friendly and knowledgeable. I love the modern decor. The bar and restaurant are easy access and the welcome cookies are amazing !!

10

Georgia

Mar 31, 2025

·

Stayed 1 night

Spacious rooms, heated pool was nice

8

Kevin

Feb 25, 2023

·

Stayed 1 night

The bed was uncomfortable. I was way too firm. I would have been just as comfortable sleeping on the floor. My 15 year old son said the same. The room was decent. I could have been cleaned a little better. The hotel location was right near a busy highway which the sound traveled into the 436 room.

8

Michael

Jul 17, 2023

·

Stayed 1 night

The air conditioning was loud keep us from getting good night sleep.

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AI-generated summary based on recent guest reviews

Service

Service is a standout, with numerous mentions of friendly, welcoming staff at check-in and in the restaurant/bar. A few guests felt issues like missed housekeeping or water outages were not handled well.

Related guest reviews

10

Lakeisha

Mar 18, 2023

·

Stayed 1 night

The young lady that check me in (Paige) was very nice. The warm cookies were great along with the complimentary water. There was an issue with the blackout shade & it was promptly resolved. I was moved quickly to another room & the front desk clerk Paige brought the room key almost immediately it seemed like with the exception of waiting on elevator to get to me. She gets an “A” for customer service & doing so with a smile !

10

Leondra

Jul 14, 2024

·

Stayed 2 nights

Staff was amazing! I love the comfort of them having a restaurant in the hotel that served breakfast and Dinner. This was my first time staying there and would absolutely recommend.

10

R Jared

Jun 22, 2025

·

Stayed 1 night

Guest Services staff members were all extreme nice and engaging. Everyone cares about your experience.

10

Liliana

Nov 10, 2025

·

Stayed 1 night

Love it!!! Excellent service! Receptionist was amazing so funny! And helpful !!! Love their cookies!!!!! 🍪 thank you so much!

10

Erin

Nov 20, 2025

·

Stayed 1 night

Rhianna at the front desk was exceptional! Best check in and superior customer service.

10

Pedro

Jun 20, 2025

·

Stayed 3 nights

When we first arrived, the greeter was so nice. Made us feel welcome the staff in the morning in the eating area or so cheerful and helpful with our two daughters thank you very much to them.

8

Edward

Aug 12, 2025

·

Stayed 2 nights

This is an excellent option for a business stay. the staff is super-friendly and knowledgeable. I love the modern decor. The bar and restaurant are easy access and the welcome cookies are amazing !!

10

Leatrice

Jul 29, 2024

·

Stayed 1 night

The hotel and staff were very nice. I am likely to stay here again.

6

Kenya

Mar 21, 2023

·

Stayed 2 nights

We booked a 2 night stay. Upon arrival everything was great. Check in was great. The second day we left around noon and did not return until 11:15 pm. We entered our room to find that it was not cleaned that day. Dirty dishes still in room, no towels, trash overflowing, etc. I called the front desk to report this and at least get some towels. We were tired from a very long day. The young lady who brought us towels confirmed it was daily cleaning and just said she would let her manager know. No one from management ever addressed the issue. I was just disappointed. I did not expect this at the Double Tree.

10

sara

Jul 18, 2025

·

Stayed 1 night

Staff was so friendly and welcoming!!

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Location

Convenient for casinos, venues, and major roads, typically 10–12 minutes from the Golden Nugget. Proximity to I-10 leads to noticeable traffic noise in some rooms.

Related guest reviews

8

christopher

Jun 18, 2024

·

Stayed 3 nights

Good stay other than some of the breakfast food was not properly prepared and cooked. Location was close to casinos and softball park for our tournament.

2

Lanette

Jun 5, 2023

·

Stayed 2 nights

Location

6

Marinus

Apr 18, 2024

·

Stayed 1 night

The hotel itself is very nice and one of the few which has a restaurant in that area. But the location next to I10 make it very noisy and it was impossible to have a good sleep.

10

Mike

Jun 27, 2024

·

Stayed 1 night

convenient and pleasant place to stay

10

Henry

Apr 6, 2025

·

Stayed 1 night

A bit too close to the highway; best to choose a room far from it

10

Talonda

May 26, 2024

·

Stayed 1 night

The staff was so friendly. Me and my friend have received complimentary water. The room was very comfortable very spacious. About 10 minutes from The Golden Nugget.

10

gary

Jan 30, 2023

·

Stayed 1 night

Close to the venue we were attending

8

Kevin

Feb 25, 2023

·

Stayed 1 night

The bed was uncomfortable. I was way too firm. I would have been just as comfortable sleeping on the floor. My 15 year old son said the same. The room was decent. I could have been cleaned a little better. The hotel location was right near a busy highway which the sound traveled into the 436 room.

10

Talonda

Dec 22, 2024

·

Stayed 1 night

Great area only 12 minutes from the Golden Nugget. The bar had great drinks and food. The entire staff was amazing.

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Dining

The restaurant and bar earn praise for drinks, food, and occasional live music. Breakfast feedback is mixed, ranging from excellent to poorly prepared or limited, and the venue was closed during some stays.

Related guest reviews

8

christopher

Jun 18, 2024

·

Stayed 3 nights

Good stay other than some of the breakfast food was not properly prepared and cooked. Location was close to casinos and softball park for our tournament.

10

Patty

Mar 10, 2024

·

Stayed 1 night

Great service at the restaurant and even had live music playing. Very nice, updated property!

10

Leondra

Jul 14, 2024

·

Stayed 2 nights

Staff was amazing! I love the comfort of them having a restaurant in the hotel that served breakfast and Dinner. This was my first time staying there and would absolutely recommend.

6

Marbella

Jul 2, 2024

·

Stayed 1 night

They did not have eggs or any hot dishes for breakfast

10

lisa

Oct 28, 2024

·

Stayed 1 night

The staff was amazing! Enjoyed our stay! The restaurant/bar was fantastic and had an awesome staff!

10

Roy

Oct 1, 2025

·

Stayed 1 night

Food was very good i had the hamburger and breakfast.

10

Brooke

Sep 29, 2024

·

Stayed 1 night

Room was clean and breakfast was excellent.

10

Lisa

Oct 18, 2025

·

Stayed 2 nights

Breakfast was well stocked but food was not good tasting.

8

Nicholas

Dec 28, 2024

·

Stayed 1 night

Front desk was prompt and helpful. Room was comfortable and clean. Restaurant/bar wasn’t open both stops on the trip.

10

Talonda

Dec 22, 2024

·

Stayed 1 night

Great area only 12 minutes from the Golden Nugget. The bar had great drinks and food. The entire staff was amazing.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$151
February	$170
March	$187
April	$169
May	$262
June	$185
July	$166
August	$163
September	$170
October	$166
November	$177
December	$142

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $161	18 $187	19 $185
20 $159	21 $196	22 $205	23 $205	24 $165	25	26 $463
27 $155	28 $194	29 $205	30 $205

Su	Mo	Tu	We	Th	Fr	Sa
				1 $208	2 $184	3 $185
4 $157	5 $196	6 $205	7 $198	8 $228	9 $223	10 $214
11 $157	12 $194	13 $215	14 $215	15 $293	16 $241	17 $242
18 $160	19 $204	20 $215	21 $215	22 $267	23 $185	24 $196
25 $158	26 $204	27 $205	28 $215	29 $293	30 $207	31 $198

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, Multiple Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed with Sofa Bed, Accessible (Mobility & Hearing Roll-In Shower)

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds

Room, 1 King Bed

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Sulphur Lake Charles

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Prices for upcoming dates