Name: Clarion Pointe Sylva near Cherokee Area
Address: 2807 Hwy 74 East, Sylva, North Carolina, United States of America, Sylva, North Carolina, US
Price range: US$70–US$272 per night
Rating: 8.37

What guests think

Reviews of Clarion Pointe Sylva near Cherokee Area describe friendly staff and generally comfortable, updated rooms in a quiet, convenient base for WCU and the Smokies, but cleanliness and upkeep vary, and breakfast quality and replenishment are inconsistent.

Several guests reported musty or pet odors, occasional mold or pests, and housekeeping misses such as hair or dirty floors. Noise transfer through thin walls and barking dogs comes up, and some stays were affected by outages or maintenance issues (elevator, ice or laundry) and tight parking. If you value friendly service and proximity to WCU, this can be a practical choice, though checking room condition and amenity status on arrival is wise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pet friendly with a decent pool; some guests faced tight parking, smoking near the pool, and occasional outages or issues with the elevator, ice/vending, and laundry. Entrance off the highway can be tricky.

Related guest reviews

10

Chandrika

10 Jul 2024

·

Stayed 3 nights

Great Customer Service, Friendly staff, nice pool, and dog friendly.

8

Beth

8 Jul 2025

·

Stayed 2 nights

The room was clean. Breakfast was average. We didn’t have pets but the neighbors did and the dogs barked a lot. Laundry facilities were out of service and it was inconvenient to have to find a laundry mat. We came in on a motorcycle and luggage was limited so we booked a room with laundry facilities. It was a great hub to travel out to see the Smoky Mountains!

6

Ellen

27 Jul 2023

·

Stayed 1 night

There was a sign posted on the door that went to the pool that stated it was a smoke free facility. There was a table with several adults that were smoking, so we were not able to use the pool due to the smokers.

10

Timothy

22 Sept 2025

·

Stayed 2 nights

Happy with my stay. Parking can get tight if returning from late evening out.

4

Barbara

13 Apr 2024

·

Stayed 1 night

Not a good experience. The room was clean but heat/ac was loud and hard to find comfortable temperature. Drink machine was broken. Elevator was out of order. My room was on the 4th floor. Not a good value for me.

8

Alan

5 Jul 2024

·

Stayed 2 nights

The room was clean bathroom very nice plenty of towels good bed and pillows. Air conditioning was very good no loud condenser noise steady cold very well. Breakfast was good hot coffee sausage eggs bagels cereal. Wi-Fi was OK no problems. Nice pool. If in the area we will stay at the same place again.

6

David

2 Feb 2025

·

Stayed 2 nights

No coffee Friday night (at check-in) OR Saturday morning at 9:00 a.m. No ice machine (one on third floor is the only one and it wasn’t working). Facility was incredibly noisy both Friday and Saturday night. No do not disturb signs, room was not cleaned and we had to request towels at 6 p.m. on Saturday. We stayed there Feb 6th last year and the place (and service) was immaculate! So surprised what a difference one year made!

6

Mary

11 Aug 2025

·

Stayed 1 night

The hotel is very convenient to WCU, so it was a great lpcation for move-in weekend, but our room smelled horribly like mildew. I alerted the front desk to the issue as we were heading out to move my daughter into her dorm. When we returned to the room, the smell was still awful, but it was late evening and we were exhausted, so we just went to bed. (I'm pretty sure they were sold out at that point, so I doubt they could have switched our room for another.) There was also no parking available when we came back for the night so we, like several others, had to park in areas that weren't actual parking spaces.

4

Ashleigh

14 Apr 2024

·

Stayed 2 nights

The elevator wasn’t working when we got there and we were in the 4th floor. Heat didn’t work in our room. Also property didn’t specify we would be charged a nightly fee four our dog, found that out during check in. We will not stay here again.

4

Leon

20 Jun 2025

·

Stayed 2 nights

This was our 8th time staying at this property thru the years because it is pet friendly and we like it. This time it was not a good experience. The smell of pot wreaked on our hallway for the whole 3 days we were there. The auto door closer is broken on 2nd floor exit door and we heard the door slam all hours of the night and morning. The public bathroom was not cleaned the whole time we were there. The lobby area was clean and the pool was great. I'm sorry but I would not recommend this place to any of my friends.

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Cleanliness

Feedback is inconsistent: many found rooms clean, but recurring reports cite musty or pet odors, hair and dirty floors, mold/mildew in bathrooms, occasional bugs, and even missing shower curtains. Hallways and carpets sometimes seemed poorly vacuumed.

Related guest reviews

4

Brooke

15 Jul 2025

·

Stayed 3 nights

The manager in the morning, hat and beard, was the best thing about this hotel, very kind. The rest was ridiculous. I paid over $400 and drove 13 hours only to get to a dirty room, dirty rags, pee on floor, hair all over, smelled like rot, then we open a towel and a cockroach had been wrapped up in it. They did kindly offer a new room but it smelled like mildew and beds were super old, with stains on bedding that I had to ask to change. I never complain about anything or leave a bad review, I think it’s usually unkind to do so but this needed to be said.

2

ryan and lorraine

12 Aug 2024

·

Stayed 2 nights

Once the overwhelming smell of air freshener faded, the odor of pet urine was literally intolerable. The floor was so dirty, it was actually sticky, I suspect of pet urine spread all over the floor but not cleaned. I wiped the floor with a hand towel and it was so soiled after one sweep with my hand that it became black with much and I almost lost my stomach. It was a short stay and we weren't in the room much due to the filth so I did not complain until checkout.

4

Cheryl

14 Dec 2025

·

Stayed 2 nights

This place has gone downhill. Breakfast was awful, they ran out of food. The room was dirty. Floors hadn’t been swept, stink bugs, dried food (I hope it was food) on the tv guide, nasty stuff on the wall/door jamb in bathroom. Just no where as good as previous stays.

6

Tracy

14 Sept 2024

·

Stayed 1 night

Room had a terrible odor, hairs on carpet and in the sheets.

2

DAGOBERTO

15 Jul 2025

·

Stayed 1 night

Got there to find unattended front desk and a line to check in, one staff member showed up 15 minutes later. Room provided wasn’t properly made or cleaned so had to get another, and other couple had same issue checking in. Heard other guests complain about odd smell on 4th floor the last couple of days without resolution. Toilet and shower showed signs of poor cleaning line water line mark and hairs on shower walls.

6

Don’t Mind

4 Apr 2025

·

Stayed 1 night

Not sure why hotels stopped mopping or cleaning room floors anymore? This place was no different. I spilled some water on the floor. When I wiped it up the towel turned straight out gray with dirt. Extremely dirty floors.

2

Myrtle

6 Sept 2025

·

Stayed 1 night

There was mold and mildew in the shower. Lots of it. Room smelled musty Upon entering g the lobby, the smell of citrus was so strong you could taste it. Horrible

6

Mary

22 Sept 2024

·

Stayed 2 nights

The room smelled like urine and the floors were not cleaned. Lots of human hair on the floor in the bathroom and the floor in the room had crumbs. We needed a place last minute so we took what we could get. It served it's purpose but I would not walk around without shoes. Even the hallway floors were dirty. Looks like it hadn't been vacuumed all week.

4

Annette

23 Jul 2025

·

Stayed 2 nights

The room was not very clean. We found trash under the beds and fuzz balls around the room. There was a couple of long hairs in the bathroom floor and short hairs around the inside of the tub as if someone had given their dog a bath. The refrigerator had been turned off or down to where the freezer section had defrosted and there was water dripping everywhere inside the refrigerator. They only served biscuits and sausage gravy for breakfast. I was at least expecting some eggs. They did have a waffle maker, yogurt, cereal, etc. They were low on everything when we got there and had to wait on them to bring out some more breakfast items.

6

Kevin

6 Jul 2025

·

Stayed 2 nights

Nice location if you want to stay near Asheville but still have the Smokies nearby. We had a couple of issues with this stay, there was still hair all over the bathroom floor from the previous guests and there was (hopefully) chocolate or something still on one of the nightstands, so they obviously weren't too concerned with the cleaning aspect of our stay. Also, the girl working at the desk during the evenings was either on her phone or sitting in the lobby watching tv. Never looked at us or greeted us anytime we walked by. Went down to get towels, she never looked up from her phone. However, the girl checking us in was terrific, we arrived much earlier than normal check in and she was able to accommodate us, and the gentleman at checkout was super friendly as well. If they would do better on the cleaning this would have been a really great trip.

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Rooms

Many describe updated, spacious rooms with comfortable beds and nice mountain views. Downsides mentioned include thin walls and barking dogs, plus occasional mattress sag, TV signal problems, and rare Wi‑Fi outages.

Related guest reviews

4

Ashley

16 Oct 2025

·

Stayed 1 night

Check in went smoothly. Reviews looked good so I thought I’d try because priced lower than some other. Beds looked to have been cleaned, trash cans were empty, but carpet had obviously not been vacuumed nor bathroom floor had been swept. Walls are very thin. Heard neighboring guests late at night as well as dogs barking. Breakfast was stale bagels and hot foods were not replenished during mid morning. Good price but I’d rather pay a little more next time than stay here.

10

Steve

28 Jul 2025

·

Stayed 1 night

This location is close to the university and surrounded by a great view

10

Wanda

22 Jun 2024

·

Stayed 1 night

Great property. Spacious rooms.

8

Sheryl

27 Dec 2023

·

Stayed 1 night

The tv has always been on the blink in the last 3 times we have stayed. My husband fiddled with the cord in back and got it to improve this last stay.... they offered to move us to another room but that is hard when you are already settled in for the night! We reported this problem with every stay.

4

mark

27 Oct 2023

·

My King bed in room 315 had an indent in the mattress that you could put 1/4 of a bowling ball in not to mention the footboard was higher than the headboard. No other kings available. Made service had to see it and report it. Was offered a double, but early in the am we could not take it anymore and left. Management knew of the problem and still rented the room, Money talks, Other than that, room and hotel was clean. Would stay again.

2

Maegan

18 Nov 2023

·

Stayed 1 night

I never write reviews but I'm writing one for this stay... while in bed after an entirely sleepless night - the walls are SO thin. The only respite from constant sound was from about 1am-6am. I wish it was just partiers making noise late at night that I could say any hotel might struggle with, but I could literally hear every word of the conversation of the folks in the next room - and they weren't even shouting (AND I'm hearing impaired). I tried using white noise on my phone, but that couldn't drown out every door shut (or even opening!! I wish I'd brought WD-40!). Oh! And guest dogs started barking at 6am! This was a disaster of a stay, and I'm tired, but I guess grateful for shelter from the elements?

4

walter

29 Oct 2024

·

Stayed 2 nights

I will start by saying that for $470 for a two night stay the following issues should not have occurred at all. First of all the air conditioning unit had white/gray mold that was visible without even bending over to look at it carefully. we had no Internet service the entire stay. No ice machine available for visitors to use at their convenience. Had to take your ice bucket to the front desk and let the clerk go out of my sight to get a bucket of ice. I was not comfortable with that at all. The hotel was practically empty so why were we paying a premium price?? The aroma of weed blew us in the face when we took the elevator to our 4th floor room. It was coming up the elevator shaft and was continuous throughout our stay. Very disappointed with the entire experience. Not worth what we paid at all.

10

Jimmy

4 May 2025

·

Stayed 2 nights

Great place. Updated rooms. Hot water. Casey was great!

10

Tonya

7 Jul 2025

·

Stayed 2 nights

Rooms were clean and beds were comfy

10

Loretta

15 Mar 2024

·

Stayed 1 night

Very nice room. Very nice view .

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Service

Service is frequently praised as warm, welcoming, and helpful, with several staff members called out by name. However, multiple reviews mention understaffing or unattended front desk periods that led to slow check‑ins or delayed assistance.

Related guest reviews

6

Gerardo

22 Jul 2025

·

Stayed 2 nights

Difficult driving entrance. Trash from previous customer under the bed (subway empty bag), super slow check in.

6

Ron

27 Apr 2025

·

Stayed 1 night

It appears that only one person is working at the hotel at a time. Front desk lady was excellent. Breakfast in the morning was not good. One guy doing front desk and breakfast. The hot plate food was sausage gravy and biscuits. The gravy was bone dry, and the whole time we sat there (about 20 mins), no person came in to put out new hot gravy. Had a waffle, but no real butter? Disappointing.

2

DAGOBERTO

15 Jul 2025

·

Stayed 1 night

Got there to find unattended front desk and a line to check in, one staff member showed up 15 minutes later. Room provided wasn’t properly made or cleaned so had to get another, and other couple had same issue checking in. Heard other guests complain about odd smell on 4th floor the last couple of days without resolution. Toilet and shower showed signs of poor cleaning line water line mark and hairs on shower walls.

10

Jimmy

4 May 2025

·

Stayed 2 nights

Great place. Updated rooms. Hot water. Casey was great!

6

Isabel

25 Jun 2024

·

Stayed 3 nights

Overall a decent stay for a quick weekend trip. Room was clean, everything worked well. Staff were friendly, though front desk staff were frequently not there so would have to wait a few minutes for them. Would stay again

6

Jeremy

21 Jun 2025

·

Stayed 1 night

The hotel was nice enough however they appear to be understaffed. Also, the rooms had adjoining doors which would be convenient for kids adjoining a parent's room. However, we had some rather noisy neighbors and they were loud late at night and loud early in the morning. The connecting door did a poor job of dulling their sounds. Otherwise, the beds were comfortable and the shower was clean and had good water strength.

10

Patty

10 Nov 2025

·

Stayed 1 night

we checked in on 11/8/25 the gentleman at the desk was the honest to goodness the nicest person i have ever met in my entire life . the room was clean and neat i couldn’t find one thing to complain about but what impressed me most was his friendliness i wished i could remember his name my son says it was junior im not sure but he was wonderful

10

Wanda

18 Jul 2025

·

Stayed 3 nights

Great staff - excellent cleanliness - enjoyed the 3 night stay very much.

10

Stephanie

14 Jan 2025

·

Stayed 3 nights

The staff was amazing 😍. So friendly and willing to do anything to make you comfortable. Especially Kacey. They are lucky to have such a wonderful, knowledgeable and helpful person. She made me feel like my comfort during stay was really important.

10

Terri

2 Feb 2025

·

Stayed 1 night

This place was a great place to stay especially being pet friendly. I had my dog sitter back out at the last minute and the place I originally booked had no pet friendly rooms available. Stan an amazingly helpful employee helped me with booking a room on my app and making sure it was a pet friendly room after I had booked it. I will definitely be stay there when I come back to the area.

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Location

Convenient for Western Carolina University, Sylva, and area attractions, with quiet surroundings and mountain views. Some noted few dining options close by and a challenging highway entrance.

Related guest reviews

10

David

7 Feb 2024

·

Stayed 1 night

The place is very nice, there is just nothing around it really for four or five miles

10

Allen W

9 Oct 2023

·

Stayed 2 nights

It was clean, staff was great, wifi was great and it was in a good location to get to nearby attractions.

10

James

30 Jul 2023

·

Stayed 3 nights

perfect location

10

Theresa

28 Dec 2024

·

Stayed 2 nights

Quiet and clean, easy access to area attractions

10

Olav

16 Jul 2025

·

Stayed 4 nights

Close to Sylva and the university, beautiful scenery, with comfortable and clean accommodations.

10

Chenoa

17 Aug 2025

·

Stayed 1 night

Bed was comfortable. A/C was great. Nice place to stay near WCU

10

Angela

6 Aug 2024

·

Stayed 3 nights

I love that we could stay here and we had a 15 minute drive to Cherokee and a 20 minute drive to Maggie Valley 20 minute drive to Bryson city. And we did not have to go over the mountain to get to any of these places

10

Donna

12 Aug 2025

·

Stayed 2 nights

Close to WCU

8

Matthew

13 Nov 2023

·

Stayed 2 nights

It's a nice location - only a few minutes from Sylva and about 10 from the WCU campus. Rooms were updated and clean. It's a good hotel for the price when compared to other options in the area.

8

Malcolm

1 Jun 2025

·

Stayed 2 nights

Nice room , Nice staff , Entrance Off Highway needs improving

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Dining

Complimentary breakfast is basic and varies in quality; items like waffles and biscuits with gravy appear, but selection and replenishment can be limited. Several guests found it underwhelming, while a few thought it was adequate.

Related guest reviews

8

Kenzie

6 Jun 2025

·

Stayed 1 night

It was clean and the bed was incredibly comfortable. Staff and clients seemed strange. No protein offered for breakfast. Just bread and sugar.

4

Ashley

16 Oct 2025

·

Stayed 1 night

Check in went smoothly. Reviews looked good so I thought I’d try because priced lower than some other. Beds looked to have been cleaned, trash cans were empty, but carpet had obviously not been vacuumed nor bathroom floor had been swept. Walls are very thin. Heard neighboring guests late at night as well as dogs barking. Breakfast was stale bagels and hot foods were not replenished during mid morning. Good price but I’d rather pay a little more next time than stay here.

4

Cheryl

14 Dec 2025

·

Stayed 2 nights

This place has gone downhill. Breakfast was awful, they ran out of food. The room was dirty. Floors hadn’t been swept, stink bugs, dried food (I hope it was food) on the tv guide, nasty stuff on the wall/door jamb in bathroom. Just no where as good as previous stays.

6

Ron

27 Apr 2025

·

Stayed 1 night

It appears that only one person is working at the hotel at a time. Front desk lady was excellent. Breakfast in the morning was not good. One guy doing front desk and breakfast. The hot plate food was sausage gravy and biscuits. The gravy was bone dry, and the whole time we sat there (about 20 mins), no person came in to put out new hot gravy. Had a waffle, but no real butter? Disappointing.

8

Aaron

13 May 2025

·

Stayed 4 nights

Stayed 4 nights for WCU Graduation. Overall great experience. The breakfast options were a bit lacking, but otherwise a great experience.

10

Dameon

13 Jun 2023

·

Stayed 3 nights

Most hotels have a breakfast bar but they usually only have cereal an yogurts. Not this one they had eggs an sausages. An biscuits an gravy one morning.

8

Nathan

3 May 2025

·

Stayed 1 night

Quite clean but smelled strongly of smoke (we were on 4th floor). Also, breakfast was less than expected. The bagels were dry, there were very few options, there were NO MEAT options.

6

Kent

6 Jan 2025

·

Stayed 1 night

Complementary breakfast was terrible

10

Heather

27 Jan 2025

·

Stayed 1 night

The property was very nice, check in was quick and easy, and the employees were very nice and extremely helpful. The continental breakfast was pretty well stocked and had a decent offering. They had yogurts, baked goods, biscuits, sausage gravy, and fresh waffles. I was impressed they offered chia seeds as a yogurt/oatmeal topping. Overall, it was a great fantastic stay and I’d definitely stay there again.

6

Dmytro

30 Jun 2025

·

Stayed 1 night

Bad breakfast.

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Month	Average price
January	US$78
February	US$82
March	US$79
April	US$87
May	US$143
June	US$98
July	US$94
August	US$100
September	US$104
October	US$117
November	US$104
December	US$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $248	19 $272
20 $72	21 $71	22 $71	23 $74	24 $77	25 $135	26 $136
27 $70	28 $70	29 $81	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $89	2 $137	3 $180
4 $89	5 $89	6 $89	7 $89	8 $89	9 $157	10 $158
11 $89	12 $89	13 $89	14 $89	15 $105	16	17 $201
18 $89	19 $89	20 $89	21 $89	22 $105	23 $243	24 $218
25 $89	26 $89	27 $89	28 $89	29 $89	30 $121	31 $124

Clarion Pointe Sylva near Cherokee Area

Prices for Clarion Pointe Sylva near Cherokee Area

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Room, 1 Queen Bed, Accessible

Guest reviews of Clarion Pointe Sylva near Cherokee Area

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Clarion Pointe Sylva near Cherokee Area

Prices for upcoming dates