Name: Queensmead Hotel
Address: 12 Queens Road, Shanklin, Isle of Wight PO37 6AN, Shanklin, England, United Kingdom, Shanklin, Isle of Wight, GB
Price range: US$161–US$218 per night
Rating: 8

What guests think

At Queensmead Hotel, travellers praise the friendly team, stylish common areas, and convenient walkable location near the beach and Old Village, while feedback frequently notes small rooms and recurring shower issues such as weak pressure or awkward setups.

Many enjoy the outdoor heated pool, hot tub and infrared sauna, plus a pleasant bar and lounge, though there are occasional maintenance or cleanliness niggles and limited parking. Breakfast and on-site dining are widely praised, with a few mentions of high or single pricing, limited choice, or slow service when busy. Best suited to travellers who prioritise style and leisure amenities over in-room perfection.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the outdoor heated pool, hot tub, infrared sauna and bar/lounge; several note occasional maintenance or cleanliness issues, limited parking, and at times restricted bar access due to private events. Some facilities were being updated during stays, leading to occasional noise.

Related guest reviews

8

Christopher

4 Aug 2025

·

Stayed 2 nights

hot tub wass good

10

Lars-Terje

18 Jun 2024

·

Stayed 3 nights

Nice small hotel with a swimming pool, bar and reataurant. Friendly staff and excellent food served. Only drawback is their wi-fi coverage not extending to my room (#32) at the very rear and top floor of the hotel.

6

Russell

3 Sept 2025

·

Stayed 3 nights

Ok hotel . Great location. Parking worked well. Nice bar. Only one breakfast price made for an expensive option if you wanted something light - eg scrambled eggs on toast. Shower - poor, both water pressure and temperature rubbish, and when asked pretty much told that’s how it is in our room. TV use too complicated ! Pleasant enough stay but unlikely to return.

8

James

27 Aug 2024

·

Stayed 3 nights

Nice hotel with good pool and close to beach and the historic part of town

10

Madhuja

16 Apr 2025

·

Stayed 2 nights

A lovely place. We were lucky to have the place to ourselves. Hot tub and sauna readily available. 5 min walk to Shanklin beach. Would like to have access to bar/ drinks/ light bites all day would be a bonus.

10

Cosmina

3 Jul 2025

·

Stayed 2 nights

Lovely place - interesting deco; infrared sauna, hot tub and heated outdoor swimming pool - all in great working condition; friendly staff; tasty breakfast

10

Tuija

21 Jun 2025

·

Stayed 2 nights

Owners have done a beautiful work on renovating the place, chick style with lovely furniture in the lobby, dining area, corridors and the garden, loved it. Premises have got a small bar/lounge service with a good range of non-alcoholic proper drinks (pop-in even if you are staying in the surrounding places). Friendly staff. I was excited about the Sauna (being a Finn), and first a bit disappointed as it was a infrared Sauna - but it turned to be a positive experience, despite missing a stove to splash water on ;). I enjoyed the quietness and the seafront is just a short walk away. Breakfast: traditional, served to the table, small buffet with fresh veggies, juices and serials quite simple but fills your belly. Our room was small (but hey, we only slept there), it did not have air conditioner, so that was a bit of a minus but we survived with the table fan. Give it a go, enjoy your stay ☀️

8

Jane

13 Jul 2025

·

Stayed 4 nights

Had a relaxing stay, fabulous breakfast even though it was extremely busy at the hotel on the Sunday. Family run hotel with mum, dad and daughters working extremely hard as it was a hot weekend so they were very busy. Swimming pool area and outside bar area was a godsend and although hotel full you could always find a lounger or chair to put your feet up on.

6

Suzanne

6 Jul 2024

·

Stayed 4 nights

Good location. Old part of the property appeared very nice, new part of the building not so. Completion of work still needed. Bar area nice. Breakfast was ok. Some days only one member of staff on duty which made service slow. Fruit juice and milk for cereals often running out and having to wait a while for refills, especially when only 1 staff member on duty. Food good when it eventually arrived. Room was on the smaller side although it didnt help that there was a huge TV in the room... too big for the room, dated TV. No doors on wardrobe. Poorly fitted carpet. Comfy bed with nice linen. Bin wasn't emptied everyday or tea/coffee and milk replenished. Shower over the bath was more a trickle than a shower, there's saving water, but it was ridiculous!!! Toilet seat moved around . We returned to the room one day to a bathroom sink filled with water and bleach and tap dripping slowly, water level almost to the top, potential of a flooded bathroom if we had not arrived back when we had. No bin or anywhere to dispose of sanitary waste. Staff were friendly. Outside was nice with a heated swimming pool. Having work done on the sauna during our stay, which was noisy at times.

8

Andy

2 Aug 2024

·

Stayed 3 nights

Average hotel whose better days are behind it. Good value for money though. Very disappointed to be told upon returning from an evening out that the bar was holding a private party so we were not allowed entry despite it being virtually empty.

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Cleanliness

Reports are mixed: many found rooms and public areas clean, while others cited missed dusting, bathroom grime or mold, and a not-very-clean pool/hot tub. Housekeeping is generally responsive but inconsistent.

Related guest reviews

10

Sam

30 Nov 2024

·

Stayed 1 night

Fantastic little hotel. Fresh, clean and cosy interior. I was the only one staying in the hotel but the staff couldn't have been anymore friendly. Out of the 30+ hotels I've stayed at this year, this is by far the best nights sleep I've had out of them all. 10/10

10

Massimiliano

9 Jun 2025

·

Stayed 1 night

Staff polite and attentive ,the hotel and the whole atmosphere is very stylish, the only negative are the hot tub and pool not very clean.

10

David

8 Jun 2025

·

Stayed 2 nights

Friendly, helpful staff and a lovely clean comfortable hotel made for a wonderful weekend break. Will return next time we visit the island.

10

Emma

21 Nov 2024

·

Stayed 2 nights

Lovely super-king size bed, super friendly staff, clean modern boutique style hotel.

8

Andrew

9 Sept 2024

·

Stayed 2 nights

Pleasant hotel with surprisingly good restaurant. Very clean but also strong smell of chlorine cleaner in bathroom. Really nice friendly staff at hotel, restaurant and bar.

4

Charlotte

19 Aug 2024

·

Stayed 2 nights

Do Not Book. Unfortunately we had a very disappointing experience at this hotel. We were given a room that looked nothing like the pictures, and told there was no other rooms available and that other guests had been given priority of room because of how advance their booking was. Our booking was made 3 weeks prior so I wouldn’t have classes us as last minute. There was MOLD all around the windows in the bathroom and we were lied to that it was “grit” until the cleaner apologised that it was infact mold and was under the seal of the window. The shower pressure was a dribble so that was shocking. The reception girls were not only patronising but extremely unhelpful and u professional. I had to wait more than 30 minutes to try and speak to someone senior in charge as my request to move room was not taken seriously and when they eventually did show us a different room it was still outdated and not much difference from room 1. We were never refunded for our first nights stay however we were for our second night as we asked to leave the hotel and we found somewhere else to stay. This hotel was dirty, and didn’t make you feel at home. So disappointing and if I had not pushed for the situation to be handled we would have gotten nowhere. Do better.

10

Lucy

27 May 2025

·

Stayed 2 nights

The hotel was lovely, very modern, gorgeous décor and impeccably clean. The staff were very helpful and friendly. Great location in Shanklin, only a street away from the lift which takes you down onto the beach and only a short walk to restaurants, gift shops and the local convenience shop. I would recommend the Q Hotel if you are planning on visiting Shanklin :-)

6

Julian

26 Sept 2025

·

Stayed 5 nights

Breakfast too expensive and no choice staff friendly but the shower was very poor with low pressure and hard to operate almost impossible to wash your hair bathroom as a whole not massively clean room a bit small with no chair comfortable bed and good facilities

10

Graham

3 Jan 2025

·

Stayed 4 nights

Amazing gem of a place, can't fault it,clean. Comfortable, warm, the owners were welcoming, like been in a luxury hotel well recommended, thanks

6

Kaye

19 Sept 2025

·

Stayed 4 nights

On first sight everything looked great. Funky interior in seating area near bar etc. Our room however was not up to scratch. Leftover hairs in the corners of the bathroom. Headboard and lamps not been Hoovered or dusted. Spray from other people's toothbrush not been cleaned on walls near sink. I told housekeeping and they did come to rectify however not the toothpaste spray or to my overall satisfaction. There was also a long hair wrapped in the toast holder at breakfast.

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Rooms

Rooms are often small with unconventional layouts (e.g., sinks in bedrooms) and oversized or complicated TVs; many mention very weak showers and some dated bathrooms. Noise can carry and there is no air conditioning, while Wi-Fi does not reach some rooms; upgraded or front rooms can offer sea views and better comfort.

Related guest reviews

10

Dennis

27 Jun 2025

·

Stayed 2 nights

Nice small hotel with easy location, pleasant staff, had a small but comfortable room. Well appointed, great warm colors. Great bar, had everything we wanted. Beautiful old church across the street.

8

Donna

31 Jul 2024

·

Stayed 2 nights

Small double room isn’t really big enough for two people in my opinion, Breakfast and staff lovely.

10

Lars-Terje

18 Jun 2024

·

Stayed 3 nights

Nice small hotel with a swimming pool, bar and reataurant. Friendly staff and excellent food served. Only drawback is their wi-fi coverage not extending to my room (#32) at the very rear and top floor of the hotel.

10

Ray

29 May 2025

·

Stayed 7 nights

Friendliness of team, well managed and nothing too much trouble. We paid for the upgraded room and it was very comfortable, quiet and a sea view, well worth it. Sometimes hot water in the shower was an issue but had a bath instead. Dining room and bar area very modern and a lovely place to eat breakfast and sit and chat.

6

Debbie

21 Jul 2024

·

Stayed 3 nights

This hotel has very nice staff. Our room was a standard double and the window looked onto the car park. The bathroom very outdated and toilet didn’t flush well. The room had a bay window and the curtain pole was inside the bay which meant there there was a good gap each end as the curtains hung wrongly inside the bay meaning anyone could see in from outside. No bedside table to the left of the bed to put a drink/phone etc. tv in the room was far too big for the size of the room, wasn’t happy for what I had paid so asked to change room. A smaller room was found, which was clean but the sink was in the bedroom with another cinema size tv and a screen to shield the sink? The actual bathroom had a dated toilet so when you flushed it the plastic lid fell off. The shower was one of the worst I’ve seen in a hotel room, and certainly not one of the cleanest either. Both rooms were very drab and gloomy, the bed was comfy. The hotel seems to have had a makeover as there were pictures on the landing floor waiting to be hung and paint over the carpets. I’ve never stated in a hotel that did not have emergency evacuation route on the room door? This is something that shd be addressed, and extension leads for plugs were very poor quality and more plug sockets needed. I felt this room was extremely overpriced for the 3 nights we were there.

8

Juha

14 Jul 2025

·

Stayed 2 nights

A very nice weekend getaway. This hotel is well located, has very friendly staff and is well kept. Clean rooms and a very good breakfast. Also the pool is nice. The only minus was having our stay during a very hot weekend and having a room at the rear side of the hotel facing evening sun - no air conditioning… we still slept well!

8

Christine

5 Jul 2024

·

Stayed 4 nights

We had a pleasant stay. Bit disappointed with our room. Had booked a superior double room but it was very small and dominated by an extremely large unnecessary TV. Apparently it was classed superior as you could see the pool from the window. However, the staff were all very nice and friendly and very happy to help in any way. The breakfast was very good and my meal in the restaurant very nice.

8

S

25 Jun 2024

·

Stayed 3 nights

We stayed 3 nights over the Festival weekend. Easy to get to on public transport from London. Reasonably priced with great modern features in a classic building. The pool view room was comfortable and spacious enough but prepare to hear the pool users by 9am. We even heard people speaking in the rooms near us at 5am which woke us up as we’re light sleepers. Breakfast was great although finishes a bit early (10am). Great bar and lovely outdoor space with relaxing music to enjoy your drinks. We never had dinner at the hotel but I’m sure it was comparable with surrounding restaurants nearby. One downside about pool view room was the shower. The bathtub is next to the window and there was no shower door so to not get water everywhere it was best to shower sitting in the bath tub. Far from ideal. Overall we enjoyed our stay but would ask for a room with proper shower cubicle or shower door on the bath next time.

8

Martin

30 Jul 2025

·

Stayed 3 nights

Our stay at the Q overall was lovely. The hotel its self is of a high standard. The decor is amazing and the breakfast is banging. My only gripe would be the room. It was very small and there wasn’t a lot of room to move around. The free standing tele is so big, it takes up to much room. The basin was in the bedroom. The shower was very small. I think more attention needs to be put into the rooms to give more space to customers. Probably, easier said than done in an old building. But, saying that we would stay again. The staff were great and very friendly. Thank you.

6

David

14 Sept 2024

·

Stayed 2 nights

Room facilities were poor. 1) Shower room inadequate; Showerhead not secured adequately, wash basin far too small, toilet seat not properly secured and not properly size matched to toilet pan. 2) TV; unnessessarily large for a small room and controls take a scientist to figure them. 3) Too many plug extensions and adapters.

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Service

Service is widely described as friendly, welcoming and helpful across the team and owners. A few guests experienced slow or stretched service at busy times and occasional unhelpful interactions.

Related guest reviews

10

Katie

17 Jun 2025

·

Stayed 1 night

Such a lovely hotel, amazing customer service, very welcoming & friendly. The lounge areas are so cosy, smell really nice! The decor is adorable. A little bar with a good selection of drinks. An amazing breakfast was served in the morning. Just an all round brilliant stay.

10

Ray

29 May 2025

·

Stayed 7 nights

Friendliness of team, well managed and nothing too much trouble. We paid for the upgraded room and it was very comfortable, quiet and a sea view, well worth it. Sometimes hot water in the shower was an issue but had a bath instead. Dining room and bar area very modern and a lovely place to eat breakfast and sit and chat.

10

gerald

1 Jul 2024

·

Stayed 4 nights

From the moment we checked into the hotel the staff could not have been any friendlier and this was shared between all the staff from the kitchen staff to the ladies cleaning the rooms to the bar staff and to the owners nothing was a problem everybody was so helpful. the only downside of the room we where in was there is not a lot of room for any cases if like us you were staying for days we had to empty the cases and put them back into the car until we were leaving. the breakfast was excellent with plenty of options and all freshly cooked to a high standard. so a big well done to owners Sam and Simon.

10

Chris

7 Mar 2024

·

Stayed 3 nights

It was lovely to stay and the team were friendly and really helpful. Nothing was too much. Look forward to staying again in the future.

8

Judy

15 May 2025

·

Stayed 3 nights

Great location for walking to the beach. Staff was friendly and helpful.

4

Charlotte

19 Aug 2024

·

Stayed 2 nights

Do Not Book. Unfortunately we had a very disappointing experience at this hotel. We were given a room that looked nothing like the pictures, and told there was no other rooms available and that other guests had been given priority of room because of how advance their booking was. Our booking was made 3 weeks prior so I wouldn’t have classes us as last minute. There was MOLD all around the windows in the bathroom and we were lied to that it was “grit” until the cleaner apologised that it was infact mold and was under the seal of the window. The shower pressure was a dribble so that was shocking. The reception girls were not only patronising but extremely unhelpful and u professional. I had to wait more than 30 minutes to try and speak to someone senior in charge as my request to move room was not taken seriously and when they eventually did show us a different room it was still outdated and not much difference from room 1. We were never refunded for our first nights stay however we were for our second night as we asked to leave the hotel and we found somewhere else to stay. This hotel was dirty, and didn’t make you feel at home. So disappointing and if I had not pushed for the situation to be handled we would have gotten nowhere. Do better.

10

stewart

14 Mar 2025

·

Stayed 2 nights

A lovely family run hotel that made me feel very welcome, very attentive and happy to have a chat. Room was a good size overlooking the front so I had a sea view, only a 2 minute walk from the Chine and 5 minutes from town. Would like to visit agin in the summer for the outside pool!

10

Kieran

22 Mar 2024

·

Stayed 1 night

Fantastic hotel, very friendly owners would recommend hightly

8

Jane

13 Jul 2025

·

Stayed 4 nights

Had a relaxing stay, fabulous breakfast even though it was extremely busy at the hotel on the Sunday. Family run hotel with mum, dad and daughters working extremely hard as it was a hot weekend so they were very busy. Swimming pool area and outside bar area was a godsend and although hotel full you could always find a lounger or chair to put your feet up on.

6

Suzanne

6 Jul 2024

·

Stayed 4 nights

Good location. Old part of the property appeared very nice, new part of the building not so. Completion of work still needed. Bar area nice. Breakfast was ok. Some days only one member of staff on duty which made service slow. Fruit juice and milk for cereals often running out and having to wait a while for refills, especially when only 1 staff member on duty. Food good when it eventually arrived. Room was on the smaller side although it didnt help that there was a huge TV in the room... too big for the room, dated TV. No doors on wardrobe. Poorly fitted carpet. Comfy bed with nice linen. Bin wasn't emptied everyday or tea/coffee and milk replenished. Shower over the bath was more a trickle than a shower, there's saving water, but it was ridiculous!!! Toilet seat moved around . We returned to the room one day to a bathroom sink filled with water and bleach and tap dripping slowly, water level almost to the top, potential of a flooded bathroom if we had not arrived back when we had. No bin or anywhere to dispose of sanitary waste. Staff were friendly. Outside was nice with a heated swimming pool. Having work done on the sauna during our stay, which was noisy at times.

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Location

Location is convenient for walking to the beach, the lift, Shanklin Old Village and town amenities. Guests find it a handy base for exploring the island.

Related guest reviews

8

Rob

13 Jun 2024

·

Stayed 1 night

Currently being done up to a much improved standard by new owners. Very nice breakfast and close to beach.

10

Dennis

27 Jun 2025

·

Stayed 2 nights

Nice small hotel with easy location, pleasant staff, had a small but comfortable room. Well appointed, great warm colors. Great bar, had everything we wanted. Beautiful old church across the street.

8

David

1 Sept 2025

·

Stayed 3 nights

Convenient location for old and new town centres and Lift to seafront.

8

Juha

14 Jul 2025

·

Stayed 2 nights

A very nice weekend getaway. This hotel is well located, has very friendly staff and is well kept. Clean rooms and a very good breakfast. Also the pool is nice. The only minus was having our stay during a very hot weekend and having a room at the rear side of the hotel facing evening sun - no air conditioning… we still slept well!

4

Noha

26 Aug 2024

·

Stayed 1 night

It was not the best , you can say it is just a place to spend a night in it just for sleep . Facilities were poor, Tv was not working all the time, the room we had was actually poor for the price . the only good thing was that location is near the center and the cliff lift

8

Judy

15 May 2025

·

Stayed 3 nights

Great location for walking to the beach. Staff was friendly and helpful.

10

stewart

14 Mar 2025

·

Stayed 2 nights

A lovely family run hotel that made me feel very welcome, very attentive and happy to have a chat. Room was a good size overlooking the front so I had a sea view, only a 2 minute walk from the Chine and 5 minutes from town. Would like to visit agin in the summer for the outside pool!

10

Lucy

27 May 2025

·

Stayed 2 nights

The hotel was lovely, very modern, gorgeous décor and impeccably clean. The staff were very helpful and friendly. Great location in Shanklin, only a street away from the lift which takes you down onto the beach and only a short walk to restaurants, gift shops and the local convenience shop. I would recommend the Q Hotel if you are planning on visiting Shanklin :-)

8

Spencer

6 Apr 2025

·

Stayed 2 nights

Lovely hotel with tidy rooms.Very close to the beach front and also tge shops.

8

Paul

1 Jun 2024

·

Stayed 3 nights

Modern hotel in a great location only a short walk to beachfront and old town. Staff were very friendly and Shanklin is a good base to explore whole island.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and restaurant food are praised for quality and taste; several reviews highlight generous portions. Some mention high or single-price breakfast, limited choice, or service feeling chaotic when busy; restaurant availability can vary.

Related guest reviews

10

Katie

17 Jun 2025

·

Stayed 1 night

Such a lovely hotel, amazing customer service, very welcoming & friendly. The lounge areas are so cosy, smell really nice! The decor is adorable. A little bar with a good selection of drinks. An amazing breakfast was served in the morning. Just an all round brilliant stay.

8

roopna

20 Apr 2025

·

Stayed 3 nights

Very nice area and clean an modern hotel staff are very helpful and welcoming ... only downfall was the restaurant was closed when it wasnt stated prior it will be. Otherwise breakfast was really nice... comfy and clean rooms but very surprised to see the bathroom sink out in the bedrooms and even that wasnt stated anywhere on the hotel page when booking and that was something i know i didnt like about the room. Otherwise its a beautiful hotel. The hot tub an sauna was really nice but take note the hot tub is outside on the deck but in a private area. Overall definitely recommended

10

Angela

4 Jul 2024

·

Stayed 1 night

Our stay at this hidden gem was fantastic. The hosts were warm, welcoming and accommodating. We enjoyed swimming in the heated outdoor pool and having dinner at the restaurant. The food was absolutely delicious. We loved interior design and decor, the prints were really great and unique. We highly recommend this hotel to anyone seeking a cosy, stylish, well-located, and highly welcoming place to stay.

8

Andrew

9 Sept 2024

·

Stayed 2 nights

Pleasant hotel with surprisingly good restaurant. Very clean but also strong smell of chlorine cleaner in bathroom. Really nice friendly staff at hotel, restaurant and bar.

8

Christine

5 Jul 2024

·

Stayed 4 nights

We had a pleasant stay. Bit disappointed with our room. Had booked a superior double room but it was very small and dominated by an extremely large unnecessary TV. Apparently it was classed superior as you could see the pool from the window. However, the staff were all very nice and friendly and very happy to help in any way. The breakfast was very good and my meal in the restaurant very nice.

10

david

30 May 2024

·

Stayed 1 night

really good cuisine.

6

Julian

26 Sept 2025

·

Stayed 5 nights

Breakfast too expensive and no choice staff friendly but the shower was very poor with low pressure and hard to operate almost impossible to wash your hair bathroom as a whole not massively clean room a bit small with no chair comfortable bed and good facilities

10

Cosmina

3 Jul 2025

·

Stayed 2 nights

Lovely place - interesting deco; infrared sauna, hot tub and heated outdoor swimming pool - all in great working condition; friendly staff; tasty breakfast

8

Jane

13 Jul 2025

·

Stayed 4 nights

Had a relaxing stay, fabulous breakfast even though it was extremely busy at the hotel on the Sunday. Family run hotel with mum, dad and daughters working extremely hard as it was a hot weekend so they were very busy. Swimming pool area and outside bar area was a godsend and although hotel full you could always find a lounger or chair to put your feet up on.

8

Martin

30 Jul 2025

·

Stayed 3 nights

Our stay at the Q overall was lovely. The hotel its self is of a high standard. The decor is amazing and the breakfast is banging. My only gripe would be the room. It was very small and there wasn’t a lot of room to move around. The free standing tele is so big, it takes up to much room. The basin was in the bedroom. The shower was very small. I think more attention needs to be put into the rooms to give more space to customers. Probably, easier said than done in an old building. But, saying that we would stay again. The staff were great and very friendly. Thank you.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $193
6 $172	7 $174	8 $177	9 $175	10 $172	11 $189	12 $189
13 $177	14 $198	15	16 $191	17 $175	18	19
20 $198	21 $181	22 $195	23	24 $173	25	26 $218
27 $173	28 $173	29	30 $171

Queensmead Hotel

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About this property

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $197
4 $161	5	6 $185	7 $180	8	9	10
11 $168	12	13	14	15 $166	16 $175	17
18	19	20 $182	21	22	23 $194	24
25 $182	26	27 $185	28 $181	29 $170	30	31 $175