Hilton Garden Inn Exton / West Chester

Puppy-Friendly and convenient to ALL major roads and highways. Clean and quiet (some Highway Noise!) and friendly.

Very well maintained. Nice outdoor area.

Good solid and comfortable stay. Has a pool even!

Parking was safe and easy. Bar was closed for the holidays

Overall very good stay - Very clean Housekeeping missed our room but came promptly when we notified the desk Requested an extra blanket that never arrived Hot tub temp was tepid & jets weren’t working

The hotel itself is nice and feels safe. The staff all seem a bit disgruntled and unenthusiastic about hospitality. The restaurant food is not recommendable- go out. Otherwise it was a very pleasant stay. The fitness room is awesome here! It’s fun even if you’re not a gym person. The pool and whirlpool were really nice as well.

This property was clean, well cared for and overseen by courteous helpful staff. We enjoyed the fact that there was a bar and restaurant within the hotel.

Nice clean room, larger than expected. Great staff very attentive for breakfast and dinner. Easy check in and out. Ample parking. Will definitely stay again.

I loved the indoor pool & the dining area!

This hotel offers a solid experience. The structure is great, the rooms are spacious and comfortable, and the gym is a fantastic bonus—clean and well-equipped. The breakfast is also worth mentioning: plenty of tasty options and a good way to start the day. A major plus is the free car charger, which was super convenient! That said, one downside was the attitude of some staff members. At times, it felt as though they weren’t too happy to be there, which slightly affected the overall vibe. Thankfully, this didn’t overshadow the many positives. All in all, it’s a great hotel and definitely worth considering

Everything was nice and loved my room very clean and comfy! Had a relaxing couple days!

Booked a king but they were oversold so gave us 2 queens. No apology, no explanation till I complained. Room has left over food , hair in shower.

The hotel is clean, the staff was friendly and the room had all amenities.

Clean

The bathroom smelled like mildew. Front desk would not put 2 of my freezer blocks in their freezer overnight

Nice rooms, clean and modern.

Evening front desk person unfriendly and socially awkward. Was given a handicapped accessible room although that is not what I booked. The chair in the living room of room 415 is filthy and so overused that you can feel the wood frame in the armrests. The room was not vacuumed upon check-in as we kept stepping on dog kibble from previous people staying in the room. There is even an old partially eaten brownie under the sofa bed. There was construction noise from another floor, even on Saturday morning (after 9:00AM). Breakfast was great. Lobby coming areas are nice and so are the grounds surrounding the property.

The property and room were clean and we can’t say enough great things about the staff

Bed bugs found and bath towels have discoloration.

It was a clean property and well managed.

Nice location. Comfortable. Clean. Nice staff. Would’ve been 5 stars but the toilet ran all night and made a loud squeaking sound that kept us up so didn’t sleep well.

The room was very nice (we stayed in a handicapped accessible room) & the bed was comfortable, but the toilet was extremely loud when flushed. I appreciated that anything in the bowl would go down but waking up my husband - or me when he was in there during the night wasn't conducive to sleeping, especially being older means that between the 2 of us we get up a couple of times. You could buy a breakfast buffet, but I thought that was a little over priced for a buffet that was similar to what other hotels offer for free. The area itself was very nice & quiet and easy to find with our GPS. Over all it was a very nice stay.

I have stayed here several years ago, before the remodel. It is much lighter and brighter now. The rooms are a generous size and comfortable. A suggestion that I would make is better sound proofing. We could hear noise from other rooms.

I liked the hotel very much. The only problem was the mattress was very soft. Otherwise extremely friendly employees. Beautiful pool which my friend and I got to ourselves all night!

It was fantastic. The bed was a little firm for me, so I had some trouble sleeping but the hotel was amazing.

Clean and spacious room. Wonderful ambiance/amenities. The stuff was very friendly and our family had a wonderful stay. We were there for a soccer tournament and I am hoping our entire team can stay there next time

It was a nice Hotel. A little noisy it was right by the highway. We stayed there for my daughter’s wedding. Very clean. Nice staff

The air conditioning unit in the room was extremely loud so we moved to another room. Water pressure on 5th floor was poor. Otherwise it was a pleasent stay.

Confusing entrance. Quick check in awesome room!! King size bed suite same price as reg rooms great room!! Huge soaker tub

Bed was very comfortable internet was perfect room was very clean with nice view

Everyone was polite and able to assist with anything we requested. Property was very clean.

First, I am still here, staying till 5/23 - Let me tell everyone about Joe (GM) and his staff of Blake and Lauren, (Front desk)This past week, my mother passed away, the team of these three led by Joe, shined a bright light into the darkest hour of my life. They led with compassion, kindness and sincerity that you do not find in many places anymore in this country as well as world. I have nothing but respect and admiration for Joe and his team. To anyone coming to West Chester/Exton/Downingtown, look no father then this place to stay at. You will NOT be disappointed or leave unsatisfied.

Property conditions and cleanliness was the biggest plus. The staff at the main desk were on the most part friendly and welcoming.

Most of the staff are great; but some were not too friendly

How made a reservation for Friday and Saturday got stuck in traffic and weather coming down from Maine. I called the front desk as a courtesy,at about 11 AM to say that I probably would not be in Friday night. I believe her name is Jennifer at the desk. She told me I need to call at 2:30 AM in the morning before the night audit or they would charge me for the room and would loose both nights. I called Horels.com and I could hardly understand the operator. Who after 10 minutes told me that everything was taken care of and that although I’d be charged for Friday night, my room would be available for me early Saturday when I arrive. When I arrived, there’s no one to check me in at desk. I had to wait 10 minutes at the desk before he arrived. He said my reservation was cancelled and locked and that I’d have to pay an additional 140.00 + dollars to stay there. Being exhausted traveling over 14 hours, sleeping overnight in a car I asked if they could cover the room he said no. He said he had several rooms available he could put me in a king room on the second floor. Meaning that they not only made money on me not staying in the hotel room they didn’t need the room. It gets better… I paid for the room. The room was pretty well used even the sheets were thin. In addition, a large pile of laundry from the room next to me, sat on the floor in the hallway the entire time I was there. I I’m in the service industry and I would never treat a guest that way.

Got there to check in late as we were traveling all day. Rude guy at the counter said you gave us an invalid cc your room was cancelled we don’t have anything available for tonight. I used the same card last night. It is valid. I’m confident he sold our room to someone else given how busy it was in there and there was an option for me to check in through the app 5 mins before we got there!

The staff was very nice and helpful.

I've stayed here before overall everything was great the first time . However this time was a little disappointing. I reserved a king bed ended up with 2 queens which wasn't a problem. I requested a first floor because of mobility issues. When I made my reservation I asked for a first floor room . I even followed up a few days before check in reminding them of my request. Overall my stay was good I will stay again.

Friendly staff. Comfortable lobby area. Near a lot of restaurants and shopping

Terrible property with person who would not even let me check in the hotel. I showed up at 3am and they told me I made a mistake for booking the hotel at 11:30PM the night before. The smart mouth young man at the front desk had no idea how to do his job and was one of the most ignorant employees I ever met. I had to have him call his supervisor just to allow me to go to my room that I prepaid for thru Expedia. I needed to threaten him to do a credit card chargeback against the hotel. He told me if I booked the reservation at 11:30PM that you need to be there before midnight or you lose your reservation. Never heard such an inexperienced amateur employee try to make lies because he didn’t know how to do his job any better. Never stay at the terrible place they don’t understand anything ahout customer service and the night guy should be fired

Beautiful location…easy access off highway

Very nice hotel, clean, safe very good area!!!

So convenient being located right off the Turn Pike.

Puppy-Friendly and convenient to ALL major roads and highways. Clean and quiet (some Highway Noise!) and friendly.

Great access to everything in the area

Friendly, competent staff, room was really nice and clean. Proximity to the turnpike s plus.

The bathroom smelled like mildew. Front desk would not put 2 of my freezer blocks in their freezer overnight

Room was clean and comfortable. location was perfect for our event that was close by.

Friendly staff. Comfortable lobby area. Near a lot of restaurants and shopping

Convenient location, helpful staff.

No complimentary coffee in the lobby.

Parking was safe and easy. Bar was closed for the holidays

Friendly front desk staff. Clean and comfortable hotel. Breakfast is served but is an extra charge- just FYI

They state FREE breakfast when booking but they DO NOT offer free breakfast. Rooms were nice, beds were nice. I was mainly disappointed we couldn't get free breakfast. Also the main lobby is small and gets crowded quickly especially at breakfast since everyone sits to eat.

The room and cleanliness were quite good. The bed was a little hard but the pillows excellent. The breakfast is not complimentary but it has a good variety with fruit, eggs, breakfast meats, pancakes and baked goods. Stay away from the made to order omelets. They were dry and overcooked.

We have stayed at this hotel many times over the past few years. We have only ever experienced great service. And the restaurant is amazing! Don’t overlook it.

Could not accommodate early breakfast for 30 people and still disputing a charge on my credit card that no explanation can be given.

One of the best hotels I have ever been to. Everyone, including the maintenance guys, were extremely friendly and helpful. The breakfast was the best I've ever had at a hotel!

The hotel itself is nice and feels safe. The staff all seem a bit disgruntled and unenthusiastic about hospitality. The restaurant food is not recommendable- go out. Otherwise it was a very pleasant stay. The fitness room is awesome here! It’s fun even if you’re not a gym person. The pool and whirlpool were really nice as well.

Nicely appointed and maintained property with friendly staff. Breakfast buffet had tasty options (for additional cost) and the pool area was lovely.