Kn Aparthotel Panorámica

This was one of the most disappointing places I have ever booked. We booked a 5 night stay and checked out after 1. It didn't live up to the pictures. In addition no WiFi in the apartment, the cutlery wasn't clean the toilet downstairs didn't flush, the safe was too small for an average laptop (and there was an additional charge for it), There was one remote to be shared for multiple aircon units. The only good thing I can say is at least they refunded the 4 nights we didn't stay.

Reception had shocking customer service skills did not want to help whatsoever on arrival at 10pm was told we had no booking had to go and stay with family although I had my confirmation of booking and receipt of payment taken out of my account got a taxi back to the hotel next day to try to sort out my booking to be told again we have no booking I had book this hotel for 7 nights the staff did nothing we ended up staying on a family member’s sofa as their were no there hotels available absolutely discracfull would not recommend

The kitchen was lacking in utensils, No carving/bread knife, fish slice spatula. Staff were friendly, air conditioning not required when we went, cleanliness was good bot apartment decor was tired and in need of repair/re-decorating and, as seems to be common, the sink plug didn't prevent the sink draining?

The room wasn’t a studio like I booked and paid for ,i was out in a basic one bed room.my kids hated it . One of the barmen from hotel bar hounded me and my family members to take free shots and we caught him hiding a bottle of blue window cleaner behind the bar where the glass was that he was gonna put the shot in and the shot was also blue so he was trying to spray window cleaner into the glass and laughing and talking Spanish to his workmate so that we didn’t know . I complained about this and asked could I speak to hotel manager only to be told that there is no manager on site and the girl behind reception desk laughed at me when I told her what happened. She then told me to call manager through Expedia and when I stood at reception door and did this ,the same girl from reception answered the phone and said hello I am the manager of the kn panoramic heights hotel only to turn her head and see that I was the person at the other end of the phone then she told me again I am not the manager! She then called the police to come and speak to me and said that I threatened her and her staff “ which I didn’t do as I was with my kids and other family “ I had to leave hotel and book somewhere else very expensive as there was no where near by that had any vacancies. I will never stay in that place in my life again and neither will the other 16 of my family members who were also on the holiday with me

Good