Name: SpringHill Suites by Marriott Charlotte Airport Lake Pointe
Address: 2223 Cascade Pointe Boulevard, Charlotte, North Carolina, United States of America, Charlotte, North Carolina, US
Price range: US$138–US$257 per night
Rating: 9.3

What guests think

At SpringHill Suites by Marriott Charlotte Airport Lake Pointe, travelers praise very clean, modern, and spacious rooms, helpful staff, and convenient airport access with a reliable shuttle, though recurring complaints include paid on-site parking and occasional sewage odors outside.

Rooms are generally comfortable and well laid out, but some reviews cite noisy or finicky HVAC, low shower water pressure, and small design quirks like sliding bathroom doors that reduce privacy. Breakfast feedback is mixed, ranging from excellent to limited or repetitive, and a few guests experienced housekeeping lapses or maintenance issues. Overall, it suits short airport stays where convenience and newness matter more than neighborhood amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The airport shuttle is reliable and appreciated, but many mention a daily parking fee; one review reported parking security concerns, and some noted nearby construction.

Related guest reviews

8

Arlette

23 May 2024

·

Stayed 2 nights

Stay and hotel were fine but we were charged for parking for 2 days that we were not told about prior to booking. They said their policy changed 4/1/24 to charge for parking. We booked thru Hotel.com before 4/1 and we were not notified of the changes. If we had been aware, we would have booked elsewhere

8

Blake

7 Dec 2024

·

Stayed 1 night

Charging for parking in the hotels parking lot was crazy wrong, you pd for reservations to stay that should be good enough, to me that is not a far deal for guest. Unless you were paying a hard to watch cars 24-7. Then there should be a hard house with cameras on cars.

10

Felicia

28 Aug 2025

·

Stayed 1 night

Airport shuttle was a plus, perfect location and they offer extended parking.

10

Colette

29 Jun 2024

·

Stayed 1 night

It was great, breakfast was good, room was clean. The only thing I would say was an issue was that no one told us that the shuttle for the airport only left every 30 minutes. We missed the shuttle by 5 minutes or so and had to wait 25 minutes for the next shuttle. This made our airport time very tight. Luckily we have Pre-check and were able to get through TSA quickly and make our flight. Wish someone would have communicated the shuttle schedule better when we checked in to the hotel or a simple sign on the wall that states shuttles leave every 30 minutes. Would have alleviated a lot of stress and anxiety on our side of things.

10

dolores

31 May 2023

·

Stayed 1 night

Shuttle was not operating when had to leave at @4AM. had to get a Lyft. Other than that this is a very nice place to stay.

6

Patrick

31 Aug 2025

·

Stayed 1 night

Two cars were broken into on two separate nights. No security cameras or security staff on property.

10

Robert

22 Sept 2025

·

Stayed 2 nights

There is not much around the property because it’s near the airport but the hotel is very clean, nice and updated. Staff was very courteous. Only issue is you have to pay for parking. It should be free but it’s $11/day so not too bad.

10

Dorina

24 Aug 2025

·

Stayed 1 night

Shuttle to the airport every 30 minutes

8

Joseph

14 Dec 2024

·

Stayed 1 night

Nice property. A lot of construction occurring around the property. Unsure where the smell of raw sewage was comming from, but the smell was terrible the night i stayed. Staff was friendly. Could use more dining options in the area.

10

MacKenzie

22 Jul 2024

·

Stayed 1 night

This was one of the most pristine hotels we’ve stayed at lately and we travel a lot! Quiet, easy check in, Mercedes Benz shuttles to and from airport were clean and spacious.

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Cleanliness

Guests repeatedly describe the hotel as very clean and well maintained; however, isolated lapses appear, including unclean surfaces, a roach sighting, dusty breakfast areas, and occasional missed housekeeping.

Related guest reviews

4

Debra

28 Jun 2023

·

Stayed 1 night

I was very excited to see the average reading at 9.4. When I got here there was one young man at the counter, and about 10 of us in line. There was hotel staff walking around that appeared to be the maintenance department. There was no restaurant it was closed and the bar was also closed at 5 o'clock in the afternoon When I got up to my room on the fourth and fifth fourth of five floors, the room at 78° went over to the air conditioner and it was blowing hot air. They probably move me to another floor into a new room which was nice and cool. Upon walking into the bathroom there are men's boots foot prints all over the floor, hair in the shower, and private parts hair by the toilet . The one thing we all want is a clean room. The manager came up, as hotel cleaning had gone home now by 6 PM. He graciously cleaned the entire bathroom. Kudos to the manager! This is a solid C hotel. Definitely not a four-star five star.

10

Elfrieda

17 Aug 2025

·

Stayed 1 night

Clean and spacious. Wonderful staff.

10

Antonia

3 Sept 2024

·

Stayed 4 nights

Property was very up to date staff were very helpful and friendly. Not a fan of breakfast options not too kid friendly but weren’t bad. Room was extremely clean only thing that upset me was the giant roach bear third floor elevator and yes he was alive and wasn’t removed for a while

10

Youvanda

29 Sept 2025

·

Stayed 2 nights

There was blood on the desk.

10

Sandra

9 Dec 2024

·

Stayed 1 night

Very clean hotel! No real issues or complaints. Definitely would recommend.

10

Richard

14 Sept 2025

·

Stayed 1 night

We were bummed when the copilot didn't show up for our trip to Grand Cayman. We missed our connecting flight and were stranded in Charlotte. The airline gave us a voucher for a dirty (but friendly) Microtel. This made us even more bummed. We left after 30 minutes and went to SpringHill Suites instead. Everyone was much friendlier and the place was spotless and clean. It felt great to be here.

8

Susan

15 Oct 2023

·

Stayed 1 night

FrontDesk was friendly and welcoming There was a stain of some sort in the shower The breakfast was seriously lacking

4

Jon

23 Jun 2025

·

Stayed 1 night

Hotel in good condition, rooms clean, bed comfortable. Breakfast is horrible compared to other SpringHill’s we’ve stayed. Would appear the owner is attempting to conserve profits by offering a limited assortment. Additionally, the area where food is served was very dusty, like it hasn’t been cleaned in months.

10

Tekeisha

4 May 2024

·

Stayed 1 night

Easy check in, short ride from the airport, very clean hotel. I would recommend and stay again.

10

Brooke

7 Aug 2024

·

Stayed 1 night

I only stayed one night, but found this to be a really nice property. Updated, clean, comfortable rooms, plus free breakfast. Special shoutout to Jasmine (front desk) for going above and beyond twice to help me. She is the best!!!

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Rooms

Rooms are new, modern, and especially spacious and comfortable; several reviews note noisy or finicky HVAC, low shower water pressure, and minor design or maintenance issues such as sliding bathroom doors reducing privacy.

Related guest reviews

10

Karen

17 Mar 2024

·

Stayed 1 night

It was a lovely room. Perfectly laid out plenty of plugs for electronics. Very nice shower bathroom comfortable bed. We would definitely stay here again

10

Reida

2 Oct 2025

·

Stayed 2 nights

Nice big rooms

6

David

28 May 2023

·

Stayed 1 night

Our shade in our room had holes in it. The window curtain was ripped. Low water pressure in shower. Tv remote not easily navigated and was slow to react.

10

Amber

14 Apr 2024

·

Stayed 1 night

Close to the airport. Very clean, spacious rooms.

6

Matt

21 Oct 2023

·

Stayed 1 night

Staff was friendly and responsive. Room was clean and comfortable, though it smelled like it had been smoked in (a lot) in the distant past. My only real issue was the water pressure in the shower, or lack thereof. It basically came out of the shower head and then fell under only the force of gravity. If you had long or thick hair, shampooing would be a marathon activity, and the soap suds didn't rinse away very fast or well, leaving the shower floor treacherously slick.

10

zoitsa

4 Jan 2023

·

Stayed 19,353 nights

The hotel room was stunning - incredibly spacious, new, clean, perfect.

10

Michael

8 May 2024

·

Stayed 1 night

Great new property. Rooms are LARGE, with ingenious layout.

10

Cinzia

5 Mar 2023

·

Stayed 1 night

Beautiful hotel close to the airport but the AC was right beside your bed and making noise all night long. Only disadvantage!

6

Karl

6 Aug 2024

·

Stayed 1 night

Beautiful new hotel. Room lousy~~AC wouldn’t cycle off, they tried rebooting twice with no luck. We finally had to shut it off as air was blowing directly on bed. Put items in fridge only to discover hours later it wasn’t even plugged in. Control switch for temp was missing. Whatever they clean the bathroom floor with, it was dangerously slippery Said they could do nothing because we didn’t book directly with them. The hotel airport shuttle/lady driver was excellent. It’s too bad this new hotel has such badly maintained rooms. Feel we should receive some discount on this expensive room

10

Cara

3 Jun 2025

·

Stayed 1 night

Clean suite with comfortable bed and linens. Bathroom was spacious and room must have been recently updated. Only negative to me is that the bathroom door is a sliding barn door and isn’t sound proof. If you’re looking to use the bathroom without your travel companion knowing all of the details, go to the lobby.

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Service

Service is frequently praised as friendly, professional, and accommodating—with staff often going above and beyond—though a few guests encountered rude or unresponsive front-desk interactions or delayed housekeeping.

Related guest reviews

6

Eileen

12 Jan 2025

·

Stayed 1 night

The front desk clerk was not very friendly at all and borderline rude. Other than that, everything was good.

6

Michael

5 Jan 2025

·

Stayed 4 nights

We were there for 4 days and never got our room cleaned even after asking. Breakfast was a 2

10

Joel

30 Sept 2024

·

Stayed 1 night

Leaving this review to show my gratitude to the staff for being able to check me in and give me someplace to stay during the recent aftermath of hurricane Helene. Even though power had not been restored (and was not restored during the one night I was there), the staff, who were obviously tired, were in good spirits, welcomed me, and provided me with safe, secure accommodation until I left for the airport the next morning. Thank you for all that you did!

10

Kiarah

23 Aug 2024

·

Stayed 1 night

Was excellent ! Front desk was very professional and helpful

4

Frederik

13 Jan 2025

·

Stayed 1 night

Extremely rude and unprofessional staff. When my family and I arrived, the receptionist was lying down on the lobby sofa and yelled at us, “What you want”? Later she started yelling at us and making loud, strange moaning noises. What sort of hotel allows paid staff to behave like this at their establishment and treat paying customers this way?

10

Ashley

27 Sept 2024

·

Stayed 1 night

It was very nice. The manager specifically was very accommodating. He knew that I was there for my father’s funeral and he was more than kind and understanding.

10

Mckay

29 Apr 2024

·

Stayed 1 night

Front desk, shuttle drivers and bar attendant were all extraordinarily kind and welcoming. The room was new, fresh and clean. Overall, excellent experience.

4

Nathan

13 Apr 2023

·

Stayed 2 nights

Front staff was rude and seemed like it was a hassle to check us in. Never said hi or bye when we came in went

10

Cristin

2 May 2025

·

Stayed 1 night

I missed the shuttle ( I was late) and so the manager DROVE ME TO THE AIRPORT HIMSELF. Best customer service I've ever experienced. And the room was spacious, clean, and lovely. Couldn't be better.

10

Brooke

7 Aug 2024

·

Stayed 1 night

I only stayed one night, but found this to be a really nice property. Updated, clean, comfortable rooms, plus free breakfast. Special shoutout to Jasmine (front desk) for going above and beyond twice to help me. She is the best!!!

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Location

Very convenient to CLT and generally quiet, but there’s little within walking distance and multiple reviews mention sewage odors from a nearby treatment plant.

Related guest reviews

8

Catherine

3 Oct 2023

·

Stayed 1 night

This is a very good hotel with outstanding staff. Unfortunately, the facility is downwind from a water treatment plant and there was a distinctly unpleasant odor in the room. Too bad. Everything else was top notch.

6

Charles

31 Oct 2023

·

Stayed 1 night

This hotel is very near a sewer treatment plant. Smell was strong

10

Julia

4 Jul 2023

·

Stayed 4 nights

It’s a great place to stay. Very close to the airport and shopping and dining

8

George

11 Oct 2023

·

Stayed 1 night

Hotel staff was great, the hotel was nice and newer but the reason for no 5 star is because in the middle of the night the room started smelling like there was a sewage backup, it was terrible, it got better after a couple of hours but was hard to sleep with. Secondly, the smoke detector was flashing so bright all night it looks like a strobe and was lighting up the room, that needs to be addressed for people like me who sleep in the dark.

10

Robert

22 Sept 2025

·

Stayed 2 nights

There is not much around the property because it’s near the airport but the hotel is very clean, nice and updated. Staff was very courteous. Only issue is you have to pay for parking. It should be free but it’s $11/day so not too bad.

10

James

26 Feb 2025

·

Stayed 1 night

Nice quite and close to the airport

10

Tony

31 Jan 2025

·

Stayed 3 nights

Being close to the airport and having transportation to and from the airport.

10

Melissa

12 Oct 2024

·

Stayed 1 night

Clean, close to airport.

8

Joseph

14 Dec 2024

·

Stayed 1 night

Nice property. A lot of construction occurring around the property. Unsure where the smell of raw sewage was comming from, but the smell was terrible the night i stayed. Staff was friendly. Could use more dining options in the area.

10

Gregory

30 Dec 2024

·

Stayed 1 night

Overnight stay before flying out the next day. Excellent access to CLT, also quiet and clean. Will stay here again.

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Dining

Breakfast feedback is mixed: many enjoyed it, while others found the selection limited, repetitive, or weak.

Related guest reviews

8

Lillian

28 Aug 2025

·

Stayed 4 nights

Accommodated me right away first room had a few things that needed maintenance. Def needs better breakfast options.

10

Kevin

30 May 2023

·

Stayed 1 night

nice large rooms, Breakfast was a bit weak

6

Michael

5 Jan 2025

·

Stayed 4 nights

We were there for 4 days and never got our room cleaned even after asking. Breakfast was a 2

10

Troy

28 Oct 2023

·

Stayed 1 night

Brand new - nice and clean with a great breakfast

10

Keysha

21 Oct 2025

·

Stayed 2 nights

Clean room, good breakfast, friendly staff

4

Jon

23 Jun 2025

·

Stayed 1 night

Hotel in good condition, rooms clean, bed comfortable. Breakfast is horrible compared to other SpringHill’s we’ve stayed. Would appear the owner is attempting to conserve profits by offering a limited assortment. Additionally, the area where food is served was very dusty, like it hasn’t been cleaned in months.

10

Steven

16 Jun 2025

·

Stayed 1 night

Excellent buffet breakfast

8

Greg

22 Jun 2024

·

Stayed 2 nights

The property felt clean and fresh. I didn’t pay close enough attention when booking, but was surprised that parking in the lot was paid despite having ample space. I was disappointed that the same breakfast was remade two days in a row, it was a very limited offering. The reception by the night staff for my 10 PM check-in was less than stellar.

10

Jason

13 Dec 2025

·

Stayed 1 night

Good breakfast offerings

10

Michael

23 Dec 2022

·

Stayed 1 night

It was great. Extremely clean and the staff was helpful and friendly. Breakfast was way above the normal breakfast at a hotel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $193	17 $149	18 $148	19 $153
20 $138	21 $203	22 $252	23 $202	24 $141	25 $142	26 $144
27 $140	28 $161	29 $207	30 $227

Su	Mo	Tu	We	Th	Fr	Sa
				1 $146	2 $173	3 $168
4 $141	5 $141	6 $192	7 $181	8 $146	9 $149	10 $160
11 $141	12 $166	13 $222	14 $181	15 $141	16 $163	17 $183
18 $146	19 $161	20 $257	21 $212	22 $141	23 $144	24 $160
25 $147	26 $156	27 $212	28 $166	29 $141	30 $144	31 $142

Select dates to see prices and availability

About this property

Location

Room options

Suite, Multiple Beds, Accessible Bathtub

Suite, Multiple Beds

Suite, Multiple Beds, Hearing Accessible (Roll-In Shower)

Suite, Multiple Beds, Hearing Accessible

Suite, Multiple Beds, Roll-In Shower

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SpringHill Suites by Marriott Charlotte Airport Lake Pointe

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Prices for upcoming dates