Shinjuku Granbell Hotel

The Granbell is a convenient Tokyo hotel to start out in Japan after arrival from overseas. It has a cafe for a quick breakfast and a roof terrace for a small dinner with a nice view. Shinjuku is busy walkable place with many restaurants, shops and a big railway/subway station close by from where one conveniently can reach every corner of Tokyo.

The room was great. Clean and had everything we needed. There is a restaurant and rooftop bar, laundry machines on the 2nd floor, and even vending machines for snacks. Very close to Shinjuku station. Only thing is the hotel is surrounded by love hotels which may be uncomfortable for some walking by. Other than that, we enjoyed our stay overall.

Great location. Friendly helpful staff. Good breakfast. Only negative is they only have one laundry room with 2 washer/dryer combos that were always in use. They do have a sign with directions to nearby laundromat.

Bra frukost och trevlig takbar

Convenient location and easy self check-in/out. Amenities bar at the lobby is an asset. As well as the views of Tokyo on their rooftop bar and restaurant!

the property is located at a good location that isn’t too far away from different subway stations, overall good area. the hotel was very clean and quiet with a rooftop bar on the 13th floor.

Self check in and check out without assistance. Pros: quiet, decent price, excellent breakfast, free toiletries in lobby, Cons: elevator slow, slightly tired and dated furnishings, area was a bit sketchy

Great hotel and staff. Clean rooms and facilities. The staff was very friendly and helpful. They let me check in an hour earlier than what was listed and assisted me with upgrading my room when I realized my original room was smaller than I expected. There was a cost, but less than i thought it would be. They have a laundry room which was helpful, but only 2 washers/dryers so it’s not always available. They also have umbrellas available for rent on rainy days. The hotel is a 5-10 minute walk from the main strip in Shinjuku, so very close to everything but quite a night. I would definitely stay here again.

One of the elevators was broken and the pillows were pretty hard but other than that, it was fine.

Good hotel. Needs a better self laundry service washing machines do up to a 6kg wash but struggle to dry that amount. Only two machines. Always a wait. Bathroom vent mouldy We're older and didnt like the red light area so close to the hotel. That part of Tokyo is also very dirty. Lovely rooftop bar

Small room ,dirty and the shower was horrible to get inside the bath tub. For short people. Really had a bad time.Food too was bad.

Staff good but carpet very dirty and bed not clean enough, itchy

The only thing 4 star about this hotel is the area it is in. This place's courtyard is rat infested and the room was way too small and very uncomfortable.

Staff was great, took good care of our luggages we sent via Yamamoto and also offered to keep them before check-in. The room was clean however the carpets in the whole hotel look like they could be changed out. The bed was 2 single beds pushed together and covered with one double bed mattress cover and fitted sheet. I still slept comfortably but thought it was weird. Tje room was just big enough for 2 people. The complimentary breakfast was also ok - more options than other hotels.

The comforter was stained and dirty

The room had a horrible smell which I believe to be mold. Even with the provided air purifiers and room spray, the smell could not be avoided. Ended up with a shallow cough and respiratory issues for the following week while on vacation which I attribute to sleeping with the mold spores all night long.

Spider on the wall. Room smelled like mold; non existing bathroom ventilation.

The staff was amazing. Front desk, housekeeping and the dining staff. Room was small but very clean

12 minute walk from Shinjuku station. If you dont mind staying in the red-light district this might be a good choice. Just be aware that there are rats everywhere especially at night. Especially along the walk way to the the entrance of the hotel and in the seating are outside the cafe.

The hotel is clean and nice

Room very small & dated but overall clean & comfortable but certainly not spacious

Bra läge och helt okej rum! Dock trångt, opersonligt och halvdan frukost.

The room is deffinately not US standard. Too small. Couldn`t find any space to open the suitcases nor to store in the room.

We loved this hotel - perfect for our first stay in Tokyo! The hotel was lovely, staff were super friendly and our room was perfect, with a great view over the city. I've heard that the rooms can be a little small in this hotel, so we opted for an Executive Double, and it was fantastic. We even had a sofa, which was great for relaxing after a long day. The hotel even has vending machines and free umbrella rental, which really helped us acclimatise to a new city!

room too small

Good size room and nice staff

Our room was spacious, excellent views from the 13th floor. Breakfast was very good, with a wide variety of western and Japanese foods available. Rooftop bar staff were excellent- the bartenders really know their stuff!

Great room and veiw nice balcony bar also great view of shinjuku. Nice breakfast

The room was small, but that’s to be expected in Tokyo. It was functional for what we needed. We mainly used it to shower and sleep, so it suited us just fine. The location was convenient, about a 10-minute walk to Shinjuku Station, which made getting around easy. Staff were friendly and helpful throughout our stay. Overall, a solid choice if you’re looking for a simple, clean, and well-located place to stay.

The room I stayed in had a weird humming noise all the time, maybe because it was right next to the emergency stairway? But you will definitely need earplugs if you stay in that room.

Great hotel with very convenient location in Shinjuku. We had a pleasant stay for two nights. Very helpful staff!

Front desk manager Aya was amazing took the time to show me different rooms. She went above and beyond.

Overall, it's an ok room, we didn't pay for anything big or nice, so the room was what we payed for. It was a decent size room, since all hotels in Japan have pretty small rooms, it was decently clean, but it did smell a little weird at first. Other than that, when we first arrived, the front desk staff right away told us if we're checking in or out, to do it in the computer and follow the steps, which was pretty simple, but didn't really have an interaction with the staff (which is nice). They changed the towels daily and provide new items for the shower, unless you have a DND sign, they will go into your room for that, so be mindful of this, especially if you want to sleep in. The hotel is located in a decent area as well, fairly close to most everything, so it's nice.

Clean hotel on the area and the staff is amazing they helped me greatly when I needed it. If I could give more stars I would. I had a problem with a tour booked and they helped me solve it! Very grateful.

The staff was very kind and patient with our needs. We don’t speak Japanese and they helped us with the luggage forwarding.

Self check in and check out without assistance. Pros: quiet, decent price, excellent breakfast, free toiletries in lobby, Cons: elevator slow, slightly tired and dated furnishings, area was a bit sketchy

Tried to use the rooftop bar whilst staying there last week, on two different evenings , unfortunately the staff were very rude and uninviting and refused to let me sit down on the terrace despite there being many empty tables. Then wouldn't serve me a drink despite pressing the call bell. Would not stay in this kind of hotel again due to the bad service, as I travel alot and do not appreciate being treated badly.

Location was great, very smooth, check-in and checkout process and very helpful staff for luggage transportation. Would come back.

Staff isn’t that friendly. What’s the point of having front desk receptionist if we still have to check in/out ourself. My husband and I came to check in on night while the two receptionist stand there and didn’t even greet us and check us in (I get it if there wasn’t any receptionist and it’s convenient us guest to check in ourself, but there were two just there minding their own business. They could have stopped what they were doing on the computer and help us). While my husband was checking in; other guests looked like he needed help cause he was first using the check-in screen then he switched to his phone. One of the receptionist asked if he was okay and the guests said it’s easier to use my phone. The two receptionist side eye each other and said something in Japanese and giggles. Whatever they say it’s still rude to do it in front of guest who clearly needed help. Receptionist horrible customer service. We stayed there for 6 days and never once did they greet us in and out or the other people. But their house cleaner were absolutely friendly. They speak better English than the front desk people. And would greet us whenever we passed by them. Let talk about the room. This hotel was one of the expensive hotels we booked out of our Japan trip. We stayed in GINZA, Kyoto, Mishima, and here. This hotel is by far the worst hotel we stayed in our Japan trip. The room is damp ALL THE TIME. The bed feels damp. Our chips we left open overnight get damp.

Clean room, friendly and helpful staff. Convenient location to train station and nearby food/shopping.

Good location for that area.

Loved this location. I had a wonderful view of Shinjuku and the room was comfortable and perfectly sized for me. The staff were extremely helpful and the rooftop bar is a great experience. Don't be deterred by it's location, as some reviews allude to. It is close to the adult entertainment area, but I felt perfectly safe walking alone at all times of day/night. Close to Golden Gai, which was perfect for me to experience local nightlife and meet some amazing people. A 15min walk to Shinjuku Station so easy access to all of Tokyo. I loved my stay here. Would definitely stay here again.

The Grandbell Hotel Shinjuku is a good, safe, and modern hotel, but it sits right on the edge of Kabukichō, which is Japan’s largest nightlife entertainment district. It’s a mix of tourists, bars, neon lights, nightclubs, promoters, hostesses, and love hotels. It’s not unsafe, but it definitely has a nighttime atmosphere that feels very different from the rest of Tokyo. Despite how Kabukichō looks: • There is no violence • There is no crime targeting tourists • No one is going to bother you • There is no physical danger walking at night • Police patrol the area constantly It is not a dangerous neighborhood. The Grandbell is located in a kind of “middle zone”: • About 3–5 minutes from the quiet Shinjuku Gyoen side • About 3–5 minutes from the brighter, busier Kabukichō area You will not see explicit behavior, harassment, danger, or anything aggressive. Japan is extremely strict about public conduct.

Good location

Small room, but that's Tokyo for you. Super clean and modern hotel with really terrific and helpful staff. Lots of free stuff available in the lobby and a nice cafe/restaurant. You are at the centre of it all in Shinjuku, and this hotel is located in what I now consider the "good" side of Shinjuku. Super busy, fun, active, full of nightlife. If you stay on the other side of Shinjuku station, it's more corporate and residential. Still very nice, but not as exciting. And don't worry, the hotel is very quiet as it's off on a side street.

Great location

Room was clean and spacious enough for two for a very good price. Staff was very polite. Amenities were very easily accessible. Great location in the heart of Shinjuku!

Close to shops and walkable distance from train stations. It's actually away from the sketchier part of Shinjuku so you don't encounter the touts on your walking path to main shopping area or the train stations. I have stayed there twice and will be staying s third time when I visit again in a few days.

Good location. 10 minute walk from Shinjuku station to allow for easy exploring.

In the thick of Shinjuku, clean rooms, self-service check in and out, friendly staff, convenient location close to 7-11, lawsons, family mart take your pick.

Hotel maravilhoso! Café da manhã excelente, com muitas opções e serviço ótimo. Peguei o quarto um pouco maior de casal e tem um bom tamanho pelo preço.

Breakfast was amazing, AC was easy to control, and cleaning was always done right. Self check in was a bit too impersonal, but it worked :) No complaints.

Excellent service and staff. Breakfast is poor.

Best breakfast buffet that you can imagine!

Our room was spacious, excellent views from the 13th floor. Breakfast was very good, with a wide variety of western and Japanese foods available. Rooftop bar staff were excellent- the bartenders really know their stuff!

Good breakfast

Great room and veiw nice balcony bar also great view of shinjuku. Nice breakfast

Utmerket beliggenhet. Frokost med mye utvalg, både europeiske og asiatiske. Utmerket renhold.

Lovely friendly staff, Great breakfast with amazing views. Nice clean room Highly recommended

Kleine Zimmer, aber Preis/Leistung super. Alles sauber. Freundliches Personal. Super Lage. Sehr gutes Frühstück mit riesiger Auswahl.