Grand Solmar Pacific Dunes Resort, Golf & Spa

The room was excellent- very spacious, clean and fantastic view of the ocean and sunset!

The resort is nice, but a lot of hidden fees; it is far from everything, and the food is mediocre at best. My wife purchased something from the gift shop and was told she could return it if it didn't fit. Given that they only had one size, we tried, but they only offered store credit. The pool staff and waiters were very nice.

Staff was friendly

We recently stayed at the Grand Solmar Pacific Dunes in Cabo and booked a Presidential Suite, which was one of the few highlights of our trip. The suite itself was spacious, beautifully appointed, and offered great views—definitely enough room for a family with kids to spread out and feel comfortable. However, the overall service experience left a lot to be desired, especially for a resort that markets itself as family-friendly. At first, the staff seemed attentive, but it quickly became apparent that the resort was operating during low season with very low occupancy, and this impacted almost every aspect of our stay. Services were stripped back, and it felt like the resort was nickel-and-diming guests just to keep basic operations running. A particularly frustrating example was the nanny service. We were told we had to hire one nanny per child, which already seemed excessive. We only requested the service for three hours, but within two hours, it was clear the quality was poor—our kids were hungry, upset, and crying, and the caregivers didn’t seem engaged or prepared. We ended the service early and voiced our concerns, but even after escalating to the manager, the resort insisted on charging us the full amount. There was no flexibility, no understanding, and certainly no effort to make it right, which is disappointing when traveling with young children.

Ok where to start. Beautiful property and a beautiful penthouse room we reserved. My wife and I were on vacation with two girls ages 5 and 13 for 4 nights. We checked in and had to walk in some insane wind getting painful sand blown in our faces following the bellman while 2 golf carts sat unattended. Let me tell you for the 5 full days we were here the wind was relentless. So much so that only one small section of pool was usable, while the other areas sat empty. It seemed they were short on staff because we barely saw anyone and at one point we tried to get a taxi and the guy up front said he was from another hotel and didn't know anything. Also everytime we went to a restaurant or the lobby etc we had to deal with the heavy sand blown winds. No one was available for a ride. And to add to the terrible service here, the woman that worked at the market was rude and short and scowled at me even though I was trying to speak Spanish politely. The restaurant good quality is sub par and crazy expensive. A turkey sandwich for $33 and a bowl of strawberries $18 and the shrimp pasta $72. What?? Not many food options and you had to hunt for servers at the pool and go up and order by yourself. The spa and beauty area was closed while we were there every day as was the kids club. Not many lounge chairs by the only pool that wasn’t ice cold. So bottom line, the few staff that were on property were not very attentive or nice or helpful and the wind is unbearable.