Is parking available at the property?

Yes, parking is available on-site and is free of charge. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.

Does the property allow pets?

Yes, pets are allowed in specific rooms only, with a fee of GBP 15 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. There are also elevators available.

Where is the property located in relation to key landmarks?

The hotel is located near the beach, within a 5-minute drive of Irvine Beach and Western Gailes Golf Club. It is approximately 5.6 miles from Royal Troon Golf Club and 7.1 miles from Prestwick Golf Club.

Are children allowed to stay at the property?

Yes, children are allowed to stay at the property. The minimum age for children to stay for free has not been specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of GBP 15 per night. Advance request for rollaway beds is required. Cribs are not mentioned in the available information.

The Gailes Hotel & Spa, Irvine

Average nightly price at The Gailes Hotel & Spa by month, last 12 months (USD)
Month	Average price
January	US$170
February	US$203
March	US$170
April	US$197
May	US$211
June	US$209
July	US$224
August	US$225
September	US$206
October	US$190
November	US$202
December	US$160

What guests think

At The Gailes Hotel & Spa, reviews often praise friendly staff, clean rooms, and a relaxing setting, while noting mixed dining, variable room comfort, and recurring frustration over extra charges and access rules for the spa.

Several guests found rooms basic or tired and reported noise in some areas, though many describe comfortable beds and pleasant garden views. Location is considered convenient and often peaceful, but some rooms face road or early-morning noise, and a few bathrooms need maintenance. Expect warm hospitality, but confirm spa access costs and be prepared for inconsistent dining and room standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many guests report extra charges and access restrictions for the spa, and a few found it crowded, while others praise the facilities and treatments. Ample parking is noted; bar areas are comfortable.

Related guest reviews

6

Douglas

24 Oct 2024

·

Stayed 1 night

The spa was out of this world , the service, facilities a d treatments were fantastic. I would 100% visit the spa again . Nothing was too much trouble , exceptional worth every penny. The hotel its self is tired , the room was drab. The restaurant was pleasant, the service was slow.

4

Christine

24 Nov 2025

·

Stayed 1 night

We had to pay an additional £20 each for use of the spa. This was not made clear at time of booking through hotels.com. Had we booked via the hotel our spa use would have been included. Not happy with hotel.com

8

kusha

1 Dec 2024

·

Stayed 1 night

SPA should be included even if booked not directly, otherwise very clean and respectful staff

6

Alan

19 Nov 2023

·

Stayed 1 night

Hotel was exceptional, however to use the Spa was £20 per hour. This hotel was advertised on Hotels as having a spa and i paid considerably more for this hotel compared to others nearby as a result. If i book direct with the hotel then the spa is included, this devalues the Hotels.com price. All other hotels i stay at include the Spa when it is advertised.

6

Christopher

30 Sept 2025

·

Stayed 2 nights

Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.

10

M

22 Jan 2025

·

Stayed 1 night

Hotel was very clean and well maintained. Hotels.com guests do not get spa included in price though and are charged £40 on arrival. This should be clearer advertised when booking.

6

Aidan Thomas

20 Jun 2024

·

Stayed 1 night

Nice place but tbe gym and spa were additional prices. The receptionist wasn’t very supportive when I arrived asking to use the gym so needed this to be escalated to management. The spa facilities then only allowed you to use th outdoor jacuzzi if you had a treatment. I don’t think I’ll visit again based on the additional costs for the gym and spa

8

Paul

6 Mar 2023

·

Stayed 1 night

Really did enjoy my night away food was excellent my only slight complaint is getting charged £20 per person to use the spa facility as I have been here before and it was free for guests

10

Mark

20 Aug 2025

·

Stayed 1 night

From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money

4

Patricia

7 Sept 2023

·

Stayed 3 nights

First night in room at front of hotel close to very busy road, difficulty sleeping. Service by some staff in restaurant very slow but food choice ok. On first evening small flies seen on restaurant window and following morning flies seen on fresh fruit. However, this was addressed promptly when hotel staff notified. A £20 hourly fee charged to each person booking on Hotel.com to access spa facilities. This was only explained on our arrival. This was most disappointing. Fabulous deserted beach within walking distance of hotel.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are frequently praised for being very clean. Recurring issues include some bathroom maintenance problems such as mould, weak showers, or dated fittings.

Related guest reviews

10

Mark

29 Sept 2025

·

Stayed 1 night

Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!

10

James

4 Jul 2024

·

Stayed 1 night

Very pleasant stay, just one night before hopping over to Arran. Hotel was very clean and the service was spot on.

6

Theresa

3 Jan 2025

·

Stayed 1 night

Ok accommodation for a 1 night stay, mattress needs replacing. Bedding needs updating as quite rough. Room looks tired and dull. Bathroom requires upgrading, very dark and dingy, service panel for water pipes stuck on with blu-tak, not professional. Breakfast was awful, cheap ingredients and cooked to a poor quality. Staff were lovely, professional and approachable. For a 4 star hotel, I was very disappointed.

10

Shaun

16 Feb 2025

·

Stayed 1 night

Welcoming entry with polite staff. Very clean rooms and hotel. Excellent stands

8

Karen

10 Apr 2024

·

Stayed 2 nights

The hotel was lovely, the girls on reception were very nice and couldn't do enough for you. We were on the ground floor and in the mornings it was very noisy outside so couldn't sleep as long as we wanted. The rooms were lovely and the bed was extremely comfortable but the shower was not great, there wasn't good pressure of water and the water was only slightly warm so that was a big disappointment. Apart from that everything else was good.

6

Christopher

30 Sept 2025

·

Stayed 2 nights

Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.

10

M

22 Jan 2025

·

Stayed 1 night

Hotel was very clean and well maintained. Hotels.com guests do not get spa included in price though and are charged £40 on arrival. This should be clearer advertised when booking.

8

maxine

23 Sept 2025

·

Stayed 1 night

Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.

8

Lesley

7 Feb 2025

·

Stayed 1 night

Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.

10

Stephen

25 Nov 2025

·

Stayed 3 nights

Clean room

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but often described as basic or dated, with some reporting uncomfortable mattresses and dim lighting; garden views are appreciated. Noise can affect certain rooms near the front or common areas.

Related guest reviews

10

carl

4 Jun 2024

·

Stayed 1 night

It was ok —- a place to sleep. But a little dissapointing …. The write-up by Hotels.com , and the price of the rooms suggested/promissed something better—— for us , it was a basic hotel, with basic facilities—- pub-bar type “restaurant”, -crowded and noisy and cramped—dood was pub-grub really — nothing special —- room basic with low budget furnishings , bathroom the same— almost travelLodge or premier inn quality—- a place to speel - but not worth what they charge

6

Theresa

3 Jan 2025

·

Stayed 1 night

Ok accommodation for a 1 night stay, mattress needs replacing. Bedding needs updating as quite rough. Room looks tired and dull. Bathroom requires upgrading, very dark and dingy, service panel for water pipes stuck on with blu-tak, not professional. Breakfast was awful, cheap ingredients and cooked to a poor quality. Staff were lovely, professional and approachable. For a 4 star hotel, I was very disappointed.

6

Jacqueline

4 Nov 2024

·

Stayed 1 night

The hotel itself was lovely staf were friendly and helpful and the room was nice and clean.. However, the bed was so uncomfortable and my back was so sore that i didnt have the best nights sleep

10

Alan

17 Jun 2024

·

Stayed 1 night

Very nice stay lovely setting very helpful staff only negative bed uncomfortable quite worn and soft mattress

6

Christopher

30 Sept 2025

·

Stayed 2 nights

Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.

8

maxine

23 Sept 2025

·

Stayed 1 night

Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.

4

Derek

27 Jun 2025

·

Stayed 1 night

Customer service terrible. Rooms were dated and facilities were two star. Was asked to pay £40 for a swim. That was after paying £200 for a basic room. No Smart TV - unbelievable. Hotel overpriced and over rated.

8

Lesley

7 Feb 2025

·

Stayed 1 night

Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.

4

Patricia

7 Sept 2023

·

Stayed 3 nights

First night in room at front of hotel close to very busy road, difficulty sleeping. Service by some staff in restaurant very slow but food choice ok. On first evening small flies seen on restaurant window and following morning flies seen on fresh fruit. However, this was addressed promptly when hotel staff notified. A £20 hourly fee charged to each person booking on Hotel.com to access spa facilities. This was only explained on our arrival. This was most disappointing. Fabulous deserted beach within walking distance of hotel.

6

Sharon

3 Jul 2025

·

Stayed 2 nights

Overpriced. I honestly think this hotel charges so much purely because they have a spa and golf course, the rooms certainly don't reflect the price.

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Service

Staff are widely described as friendly, welcoming, and attentive across the hotel. However, service can be inconsistent, with slow meals, order errors, unhelpful responses at times, and occasional billing or refund issues.

Related guest reviews

10

Mark

29 Sept 2025

·

Stayed 1 night

Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!

10

Sharon

28 Apr 2025

·

Stayed 1 night

AMAZING!!! The restaurant team were simply the best. We had our 7 year old grandson with us who has autism, and the staff went well over and above for us. George spoke to him, Keiran the chef came out of the kitchen to see him. Truly exceptional and in his words “the best night ever”. Service goes a long way and this whole team nailed it, even with our annoyingly awkward requests with our meals. We love a night away and I have not experienced service like this for a long time. The management team should be proud of a truly exceptional front of house team, and of course a special mention to Keiran for making it a night to remember.

6

james

16 Nov 2023

·

Stayed 3 nights

Decent hotel. Little overpriced. Clean and reasonble sized beds and bedrooms. Restaurant service is abysmal. Breakfast order must be given immediately server welcomes you or the wait can be an age. The breakfast is usually poor to average. Evening menu is poor. Food is average

8

Aida

10 Nov 2025

·

Stayed 2 nights

Staff is very nice and very attentive. The restaurant is very good. The atmosphere is nice.

6

Aidan Thomas

20 Jun 2024

·

Stayed 1 night

Nice place but tbe gym and spa were additional prices. The receptionist wasn’t very supportive when I arrived asking to use the gym so needed this to be escalated to management. The spa facilities then only allowed you to use th outdoor jacuzzi if you had a treatment. I don’t think I’ll visit again based on the additional costs for the gym and spa

8

maxine

23 Sept 2025

·

Stayed 1 night

Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.

6

John

11 Mar 2024

·

Stayed 1 night

Food was not up to standard, service was very poor don't know if they where short on kitchen staff, but not good service at all

10

Mark

20 Aug 2025

·

Stayed 1 night

From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money

10

John

21 Jun 2023

·

Stayed 1 night

From the moment we walked into the Gailes Hotel, we were welcomed and there wasn’t anything that was too much trouble or effort for the wonderful staff throughout the Hotel. We will be back.

6

Neil

23 May 2025

·

Stayed 1 night

Dog barking in one of the rooms at 8.30pm. Fire alarm went off for 30 seconds at 6.30am. Charged my card twice for the room and now I have to wait 5 days for a refund!!!

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Location

Guests describe a convenient setting that often feels peaceful, with pleasant garden outlooks. Some rooms experience traffic or early-morning noise.

Related guest reviews

8

Jenifer

26 Jul 2023

·

Stayed 3 nights

Conveniently located.

8

Catherine

9 May 2023

·

Stayed 1 night

There was plenty of space around the property.

10

James

4 Jul 2024

·

Stayed 1 night

Very pleasant stay, just one night before hopping over to Arran. Hotel was very clean and the service was spot on.

10

Alexander

24 Feb 2024

·

Stayed 3 nights

A very comfortable room in a peaceful quiet area. The staff were very helpful and friendly. Nice decor and grounds. We hope to stay there again.

10

Philip

23 May 2025

·

Stayed 1 night

Nice, smart, comfortable, lots of parking space

6

Gurjit

24 Dec 2024

·

Stayed 3 nights

Peaceful & quiet very relaxing

8

Karen

10 Apr 2024

·

Stayed 2 nights

The hotel was lovely, the girls on reception were very nice and couldn't do enough for you. We were on the ground floor and in the mornings it was very noisy outside so couldn't sleep as long as we wanted. The rooms were lovely and the bed was extremely comfortable but the shower was not great, there wasn't good pressure of water and the water was only slightly warm so that was a big disappointment. Apart from that everything else was good.

8

maxine

23 Sept 2025

·

Stayed 1 night

Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.

8

Lesley

7 Feb 2025

·

Stayed 1 night

Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.

4

Patricia

7 Sept 2023

·

Stayed 3 nights

First night in room at front of hotel close to very busy road, difficulty sleeping. Service by some staff in restaurant very slow but food choice ok. On first evening small flies seen on restaurant window and following morning flies seen on fresh fruit. However, this was addressed promptly when hotel staff notified. A £20 hourly fee charged to each person booking on Hotel.com to access spa facilities. This was only explained on our arrival. This was most disappointing. Fabulous deserted beach within walking distance of hotel.

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Dining

Dining feedback is mixed: several guests enjoyed tasty dinners and breakfasts, while others found breakfast poor to average, evening menus just okay, and service slow with occasional order errors. Some consider prices high.

Related guest reviews

10

Mark

29 Sept 2025

·

Stayed 1 night

Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!

6

james

16 Nov 2023

·

Stayed 3 nights

Decent hotel. Little overpriced. Clean and reasonble sized beds and bedrooms. Restaurant service is abysmal. Breakfast order must be given immediately server welcomes you or the wait can be an age. The breakfast is usually poor to average. Evening menu is poor. Food is average

8

Diane

5 Dec 2023

·

Stayed 1 night

Room was clean, beds comfortable but not a fan of mood lighting. With no light above mirror, room was quite dismal. Apart from small bedside lights covered by long shades thereby blocking light there was standard lamp with same style shades and overhead lights at door same as others. Room needs proper overhead light at mirror. Staff and food excellent as always but £5.15 for a bottle of plain water in room is extortionate.

8

Jason

17 Apr 2024

·

Stayed 2 nights

Nice 2 day birthday break for my partner, hotel was spotlessly clean, rooms were well equipped, although a smart tv would have gave it 5 stars instead of 4, bed was exceptionally comfortable & massive, food was great but slightly overpriced we thought, the SPA suite wasn't the best but relaxing, SPA treatments were way overpriced for what was on offer, but we enjoyed our stay

8

Thomas

16 May 2024

·

Stayed 3 nights

Lovely rooms great looking bar restaurant, Breakfast great , dining at the evening not so good!

2

Gary

9 Aug 2024

·

Stayed 5 nights

My stay was very poor for the money I paid. I was told I had to pay another £20 any time I wanted to use the leisure facilities. I had already paid almost £140 a night so for me this complete greed. The breakfast was not a pleasant experience. Limited choice and ran out of yoghurts on my first day and still had not replenished on day 5 of my stay. Room cleaning still wasn’t done at 3 PM one day when I came back from work so had to do without cleaning that day. And finally the staff were not friendly so I would never stay, nor recommend, this hotel to anyone.

8

maxine

23 Sept 2025

·

Stayed 1 night

Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.

8

Lesley

7 Feb 2025

·

Stayed 1 night

Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor. Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot. We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges. When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.

6

John

11 Mar 2024

·

Stayed 1 night

Food was not up to standard, service was very poor don't know if they where short on kitchen staff, but not good service at all

10

Mark

20 Aug 2025

·

Stayed 1 night

From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $268	23 $149	24 $185
25 $136	26 $139	27 $174	28 $167	29 $131	30 $166	31 $167

Su	Mo	Tu	We	Th	Fr	Sa
1 $143	2 $144	3 $131	4 $145	5 $144	6 $157	7 $209
8 $130	9 $145	10 $153	11 $140	12 $130	13 $148	14 $193
15 $130	16 $132	17 $130	18 $130	19 $130	20 $174	21 $209
22 $172	23 $156	24 $156	25 $156	26 $156	27 $174	28 $209
29 $158	30 $172

The Gailes Hotel & Spa

Prices for The Gailes Hotel & Spa

Monthly average prices

About this property

Location

Room options

Family Double Room

Executive Room

Premium Room

Superior Double Or Twin Room

Superior Double Room Accessible Room

Family Quadruple Room

Guest reviews of The Gailes Hotel & Spa

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Gailes Hotel & Spa

Prices for upcoming dates