Candlewood Suites Roanoke Airport by IHG

I loved the updated trendy and modern decor and atmosphere. Rooms and bathrooms are very spacious and clean. Lobby and restaurant area has a nice vibe. Great value for the price!

Pros: The rooms were so clean & you could tell that they had been freshly remodeled & well-kept. The beds were so comfy and showers were hot! Cons: smell of smoke and/or weed always in the lobby due to people smoking out front.

The room was spacious and clean. It’s great to have a bar on site. No need to go out to eat. Very convenient.

Breakfast and nice dining options

I’m pretty sure this is a permanent residence for people. Noisy, people have dogs barking in their rooms.

Quiet, safe, far from the main road. Accessible, near highways, 10 minutes to everything. Nice lobby with a bar downstairs. Decent setup for the price. No major issues-had to clean the floors and the remote to the TV never worked. I would stay again for any long term needs.

It was a nice hotel and we were happy. But the bar and food did not open when they said they would so we had to go elsewhere to eat and have a drink. We were able to get a bottle of wine to bring back so did not need the bar on our return but we did see they finally opened. The breakfast was there and had items but everything was cold and we were there right before 8:00am. And we were asked for a tip for get your own.

I enjoyed breakfast and tge fact that there was a restaurant on site.

Nice size rooms and pet friendly. First room was right off the lobby and noisy. Staff moved me to a second room. Second room had a disconnected tv and smelled a bit but clean. Staff fixed the tv. Clean, well lit.

No free breakfast Too loud

This was terrible hotel, rooms weren't cleaned, there were cockroaches everywhere, there was no room service, the room given to me had a window opening inside the hotel so everyone eating on a breakfast place could have glamps of my room! And since i mentioned breakfast place, no matter what they cooked my room smelled like food 24x7. By the way Bring your own towels because the towels they are providing are dirty and barely cleaned.

Nice staff and clean room.

Pros: The rooms were so clean & you could tell that they had been freshly remodeled & well-kept. The beds were so comfy and showers were hot! Cons: smell of smoke and/or weed always in the lobby due to people smoking out front.

Very clean room

Staff was very friendly. Rooms were clean.

Was not clean

My stay was great! Clean rooms!

Foul smell in the room, later found out there was a long term renter with cats and must have soiled the carpets when we were leaving. So I think we should get a refund. The tv did not work earlier and they delayed our check in even though we were there at 3pm

Room very clean, upgraded, neat.

The staff here were very friendly which was helpful when we needed to switch rooms. The hotel is older and getting off the elevator on the second floor for our first room there was a terrible odor but the room smell was just too strong. Not sure if it was some type of cleaning chemical but smelled close to a strong pest spray. The front desk was able to help us switch to another room on a different floor and it was much better.

Room had comfortable beds and the kitchen was well stocked for cooking simple meals.

The room was spacious and clean. It’s great to have a bar on site. No need to go out to eat. Very convenient.

The rooms are renovated and are great! The halls are waiting to be renovated

Expected a much better maintained property. Was assigned a room that was dirty, noisy and the ac didn’t work. Complained, got another room. Better but still below expectations.

Rooms were super nice.

The bathroom door would not shut and latch.

The hotel is descent although we were confused because we didn’t realize The Candlewood Suites and Holiday Inn were connected… All the signs indicated Holiday Inn! The room we were placed in was nice and clean but unfortunately we later learned it didn’t have a cable box or internet capabilities so we couldn’t watch TV or stream shows on our iPads. The hostess from the front desk did come to our room to try to help us but it wasn’t anything she could do because both (internet and cable boxes) had apparently been stolen out of the room.; something she indicated happens quite often there. They couldn’t move us to another room because they were sold out due to “bus loads” of children coming to check in around midnight. Well we definitely knew when they arrived because around 1am, we were awakened by running, yelling and laughing up and down the hallway for about an hour straight. The next day they moved us to another room which was right by an elevator and apparently right next door to someone with a dog. So, every time someone would walk to the elevator talking, the dog would bark hysterically. We called to ask to be moved again and was told they would get back to us but didn’t. So, needless to say we did not get good night’s sleep!

We loved the full kitchen in the room!

Nice size rooms and pet friendly. First room was right off the lobby and noisy. Staff moved me to a second room. Second room had a disconnected tv and smelled a bit but clean. Staff fixed the tv. Clean, well lit.

Coffee pot did not work and they told me it would tak an hour toget to it

Staff need to be professional

Check in was fast easy and seamless, we were welcomed with a warm smile lots of information regarding the hotel amenities. My room was clean, and my it was very quiet and comfortable.

I stayed two days. Had no water the first day. Finally got the water turned back on that night, but never had hot water at all, the rest of my stay there. The front desk was totally rude and denied me a discount on my stay

This was a quick overnight stay as we were traveling and needed something last minute. The hotel was very affordable priced and was pleasantly surprised with the updated hotel accommodations. The check in went smooth, had a very nice young man check us in. Upon leaving the hotel and getting to our final destination, I realized I forgot my iPad in the room. I immediately called the hotel. Not only did they locate my iPad, they kept it secure and sent the device to me within a couple of days. John - a manager was very helpful in locating and sending it to me! We will definitely return on our next trip and stop.

We reserved a king bed but they gave us a double bed room. When we asked they said they didn’t have any more. The family beside us had a king bed and reserved a double bed room. We were given free breakfast tickets. Breakfast was…..ok.

The staff here were very friendly which was helpful when we needed to switch rooms. The hotel is older and getting off the elevator on the second floor for our first room there was a terrible odor but the room smell was just too strong. Not sure if it was some type of cleaning chemical but smelled close to a strong pest spray. The front desk was able to help us switch to another room on a different floor and it was much better.

This property inconvenienced my pregnant wife and I to the point where she had to wait in the parking lot for an hour for a room I booked in advance! Just to be told the room I reserved with the necessary accommodations was not available. I had already been charged for this room through Expedia just for them to tell me that expedias “virtual card” that they send to the hotel was not being accepted! Also there was no way for me to receive my money back as fast as they took it!!!!! Now I’ve had to pay for ANOTHER room with money I didn’t have! And I won’t receive my refunded room until 7-10 days!!!!! This has been the worst experience ever!!

No service. Asked for cleaning and told only once a month

Nice size rooms and pet friendly. First room was right off the lobby and noisy. Staff moved me to a second room. Second room had a disconnected tv and smelled a bit but clean. Staff fixed the tv. Clean, well lit.

The reservation we made weeks in advance was for two queen beds but the only room they had available was one king bed. Since the room didn’t have a pull-out couch, three of us had to share the king bed so we were uncomfortable and barely slept. No shampoo was provided and the conditioner had already been used - yuck. This definitely wasn’t worth $208.

Staff was great! Nice hotel in a great location

At first I was a little confused about the location. However, after determining that this hotel is also in a building with Holiday Inn, all was well. The check in process was easy. The front desk staff were pleasant. You can tell that this property has been around for a while. However, it appears it has recently undergone renovation. The room was great. We had a king suite that was a great size. It offered a kitchenette and sitting chair with a lap desk. The bed was very comfortable. The bathroom was great. I don’t have anything negative to say.

Quiet, safe, far from the main road. Accessible, near highways, 10 minutes to everything. Nice lobby with a bar downstairs. Decent setup for the price. No major issues-had to clean the floors and the remote to the TV never worked. I would stay again for any long term needs.

The hotel is descent although we were confused because we didn’t realize The Candlewood Suites and Holiday Inn were connected… All the signs indicated Holiday Inn! The room we were placed in was nice and clean but unfortunately we later learned it didn’t have a cable box or internet capabilities so we couldn’t watch TV or stream shows on our iPads. The hostess from the front desk did come to our room to try to help us but it wasn’t anything she could do because both (internet and cable boxes) had apparently been stolen out of the room.; something she indicated happens quite often there. They couldn’t move us to another room because they were sold out due to “bus loads” of children coming to check in around midnight. Well we definitely knew when they arrived because around 1am, we were awakened by running, yelling and laughing up and down the hallway for about an hour straight. The next day they moved us to another room which was right by an elevator and apparently right next door to someone with a dog. So, every time someone would walk to the elevator talking, the dog would bark hysterically. We called to ask to be moved again and was told they would get back to us but didn’t. So, needless to say we did not get good night’s sleep!

I always like this location, it close, convenient for my visit.

Nice hotel with easy access to highway. It was clean, quiet and the staff were all very pleasant throughout the stay. Would recommend.

I loved the updated trendy and modern decor and atmosphere. Rooms and bathrooms are very spacious and clean. Lobby and restaurant area has a nice vibe. Great value for the price!

While booking Expedia said free breakfast at this hotel. However, hotel noted breakfast was not free. Breakfast was $9.99 per person. This is not good as we chose a hotel with complementary breakfast from Expedia. Hotel notes the do not accept anything from 3rd party vendors and that Expedia has not updated their website states NO complimentary breakfast.

The room was spacious and clean. It’s great to have a bar on site. No need to go out to eat. Very convenient.

Breakfast and nice dining options

Stay was ok but property is in need of renovations. $10 breakfast PP should be included with stay or reduced to $5.

The room was very nice, with a nicely appointed kitchenette. This was our first stay at a Candlewood Suites, and was surprised this morning to discover breakfast was not included. The attendant was very polite and apologetic for the $9.95 fee. It was the same layout other hotels (pre-prepared) which is included in price of room. Still, it was a very comfortable room.

Quiet, safe, far from the main road. Accessible, near highways, 10 minutes to everything. Nice lobby with a bar downstairs. Decent setup for the price. No major issues-had to clean the floors and the remote to the TV never worked. I would stay again for any long term needs.

It was a nice hotel and we were happy. But the bar and food did not open when they said they would so we had to go elsewhere to eat and have a drink. We were able to get a bottle of wine to bring back so did not need the bar on our return but we did see they finally opened. The breakfast was there and had items but everything was cold and we were there right before 8:00am. And we were asked for a tip for get your own.

I enjoyed breakfast and tge fact that there was a restaurant on site.

No free breakfast Too loud