Shangri-La Tokyo
$1,043
/ night
Avg. for November
Prices for Shangri-La Tokyo
Select dates to see prices and availability
$1,043
/ night
Avg. for November
Monthly average prices
Nightly prices at Shangri-La Tokyo average $623 in August, the cheapest month, and $1,157 in April, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $716 |
| February | $831 |
| March | $1,051 |
| April | $1,157 |
| May | $963 |
| June | $845 |
| July | $688 |
| August | $623 |
| September | $782 |
| October | $1,070 |
| November | $1,043 |
| December | $982 |
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Nov · $1,043
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Most expensive: April (~$1,157)
Cheapest: August (~$623)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a hot tub. This Art Deco hotel also features comp...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a hot tub. This Art Deco hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Business amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
Enjoy international cuisine at The Lobby Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 200 individually furnished guestrooms, featuring refrigerators and minibars. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with digital programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bidets.
Location
In the heart of Tokyo, Shangri-La Tokyo is within a 5-minute drive of Tokyo Imperial Palace and Tokyo Dome. This family-friendly hotel is 2.5 mi (4 km) from Ueno Park and 2.8 mi (4.5 km) from Tokyo Tower.
What's nearby
Tokyo International Forum(0.6 miles)
Imperial Palace East Gardens(0.6 miles)
Hibiya Park(1 miles)
Ginza Six(1 miles)
Kabuki-za Theatre(1.1 miles)
Akihabara Electric Town(1.2 miles)
Sumida River(1.3 miles)
Tsukiji Outer Market(1.4 miles)
Tokyo Imperial Palace(1.4 miles)
Old Shimbashi Station(1.5 miles)
Kanda Shrine(1.6 miles)
Hamarikyu Gardens(1.6 miles)
Nippon Budokan(1.7 miles)
Ryogoku Kokugikan(2 miles)
Ameyoko Shopping District(2 miles)
Haneda Airport (HND)(13.8 miles)
Narita Intl. Airport (NRT)(44.2 miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Location
Chiyoda-ku, Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Marunouchi, Tokyo, Japan
Tokyo International Forum (0.6 miles)
Imperial Palace East Gardens (0.6 miles)
Hibiya Park (1 miles)
Ginza Six (1 miles)
Kabuki-za Theatre (1.1 miles)
Akihabara Electric Town (1.2 miles)
Room options
7
Premier Suite, 2 Twin Beds
Room details
2 Twin Beds
Sleeps 3
1292 ft²
Air ConditioningWi-Fi (Free)Refrigerator
10
Premier Suite, 1 King Bed
Room details
1 King Bed
Sleeps 3
1292 ft²
Air ConditioningWi-Fi (Free)Refrigerator
11
Horizon Club, Deluxe Room, 1 King Bed, Garden View
Room details
1 King Bed
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Refrigerator
8
Horizon Club, Deluxe Room, 1 King Bed
Room details
1 King Bed
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Refrigerator
7
Deluxe Room, 1 King Bed
Room details
1 King Bed
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Refrigerator
7
Deluxe Room, 1 King Bed, Garden View (Imperial)
Room details
1 King Bed
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Horizon Club, Premier Room, 1 King Bed
Room details
1 King Bed
Sleeps 3
732 ft²
Air ConditioningWi-Fi (Free)Refrigerator
8
Horizon Club Deluxe Imperial Garden View Twin
Room details
2 Twin Beds
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Refrigerator
13
Presidential Suite
Room details
1 King Bed
Sleeps 4
2896 ft²
Air ConditioningWi-Fi (Free)Refrigerator
7
Deluxe Room, 2 Twin Beds
Room details
2 Twin Beds
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Refrigerator
7
Premier Room, 1 King Bed
Room details
1 King Bed
Sleeps 3
732 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Horizon Club, Deluxe Room, 2 Twin Beds
Room details
2 Twin Beds
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Shangri-La Suite
Room details
1 King Bed
Sleeps 4
1615 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Deluxe Room, 2 Twin Beds, Garden View (Imperial)
Room details
2 Twin Beds
Sleeps 3
538 ft²
Air ConditioningWi-Fi (Free)Refrigerator
12
Executive Suite, 1 King Bed
Room details
1 King Bed
Sleeps 3
732 ft²
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews of Shangri-La Tokyo
9.2
Superb
Based on 659 verified reviews
Who stays here?
Business
16%
Couple
40%
Family
34%
Group
4%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Shangri-La Tokyo, reviewers consistently praise the attentive service, spacious rooms with striking views, and a convenient location beside Tokyo Station, while noting drawbacks like a small, underwhelming gym and occasional frustrations with dining value, availability, and bar surcharges.
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What guests think
At Shangri-La Tokyo, reviewers consistently praise the attentive service, spacious rooms with striking views, and a convenient location beside Tokyo Station, while noting drawbacks like a small, underwhelming gym and occasional frustrations with dining value, availability, and bar surcharges.
Housekeeping and overall cleanliness receive frequent praise. The spa and warm pool are appreciated, though some guests note early pool closing hours. A few mention aging or slightly outdated room features. Overall, expect a polished luxury stay with a few trade-offs to consider.
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AI-generated summary based on recent guest reviews
Facilities
The gym is repeatedly described as undersized and poorly equipped; the pool is warm but closes early, and the spa is praised. The bar sometimes has a cover charge or early closure, while Horizon Club facilities are appreciated though value feels mixed to some.
Related guest reviews
10
myron
Nov 8, 2025
·
Stayed 5 nights
Service was excellent. Place was beautifully decorated. Room was lovely. Pool fantastic and warm. Shower room great.
Service was excellent. Place was beautifully decorated. Room was lovely. Pool fantastic and warm. Shower room great.
8
Keith
Jan 15, 2026
·
Stayed 2 nights
Terrific rooms. Great service. Gym is way too small and poorly equipped. Not on par with the rest of the hotel. Main breakfast lunch restaurant has a very underwhelming buffet. Small and boring choices. Not at level of similar quality hotels.
Terrific rooms. Great service. Gym is way too small and poorly equipped. Not on par with the rest of the hotel. Main breakfast lunch restaurant has a very underwhelming buffet. Small and boring choices. Not at level of similar quality hotels.
8
gloria
Oct 13, 2025
·
Stayed 3 nights
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
4
Sophy
Mar 15, 2023
·
Stayed 3 nights
Check in was ok, but both restaurants were closed and i was not told nor offered any compensation to make up for it. Room service food was really poor. Internet and airplay was really glitchy. Spa was lovely and frankly the best part of the stay.
Check in was ok, but both restaurants were closed and i was not told nor offered any compensation to make up for it. Room service food was really poor. Internet and airplay was really glitchy. Spa was lovely and frankly the best part of the stay.
8
Tara
Jul 21, 2025
·
Stayed 3 nights
It's a beautiful hotel conveniently located next to Tokyo Station. Staff was attentive and friendly and cleanliness and service was top notch. Things that were not the greatest - charged a 2000 yen cover charge each for me and my husband (our two kids were not charged) for the live music in the Lobby Lounge even though the music didn't start until one hour after our dinner - which is right when we were leaving/ wrapping up. We paid extra for the Horizons Lounge - and while lovely and great service, the price did not commensurate with what was provided. When we reserved our room it stated that it slept four (we had stated that we had two adults, two kids) but when we arrived they only had one king - no "day bed" as listed and said that they were short of extra beds. After a little shuffling the moved us to a room with two beds but still tight...
It's a beautiful hotel conveniently located next to Tokyo Station. Staff was attentive and friendly and cleanliness and service was top notch. Things that were not the greatest - charged a 2000 yen cover charge each for me and my husband (our two kids were not charged) for the live music in the Lobby Lounge even though the music didn't start until one hour after our dinner - which is right when we were leaving/ wrapping up. We paid extra for the Horizons Lounge - and while lovely and great service, the price did not commensurate with what was provided. When we reserved our room it stated that it slept four (we had stated that we had two adults, two kids) but when we arrived they only had one king - no "day bed" as listed and said that they were short of extra beds. After a little shuffling the moved us to a room with two beds but still tight...
8
Lincoln
May 12, 2024
·
Stayed 3 nights
+ Right in front Tokyo Station + Awesome bedroom and cleaning service - Very average gym. Swimming pool closes very early - Concierge are off work at 7pm, so if you need any help from the front desk they, and I quote, “can’t have the responsibility to help to book a restaurant and recommend you wait till the next day” I don’t like their front desk support, maybe for bad luck with some problematic staff, but if you are Japanese, go for it. If you are white, just go for the Mandarin, they will serve you better there.
+ Right in front Tokyo Station + Awesome bedroom and cleaning service - Very average gym. Swimming pool closes very early - Concierge are off work at 7pm, so if you need any help from the front desk they, and I quote, “can’t have the responsibility to help to book a restaurant and recommend you wait till the next day” I don’t like their front desk support, maybe for bad luck with some problematic staff, but if you are Japanese, go for it. If you are white, just go for the Mandarin, they will serve you better there.
10
Yoko
Apr 4, 2024
·
Stayed 1 night
I stay Shangri-La Hotel Tokyo every time I go to Tokyo. This time I booked a room with Horizon Club access. Check-in, cocktail time and breakfast were all enjoyed in a different atmosphere than usual.
I stay Shangri-La Hotel Tokyo every time I go to Tokyo. This time I booked a room with Horizon Club access. Check-in, cocktail time and breakfast were all enjoyed in a different atmosphere than usual.
6
Kilian
Sep 21, 2025
·
Stayed 3 nights
The hotel has visibly aged, gym and spa facilities are very small for today’s standards, staff is friendly but not proactive.
The hotel has visibly aged, gym and spa facilities are very small for today’s standards, staff is friendly but not proactive.
10
Daniel
Apr 10, 2024
·
Stayed 4 nights
A lovely hotel very close to Tokyo central station and conveniently located beside the airport limousine bus service. 5 star quality and service throughout the property, A little curiously, there was a small surcharge for entering the hotel bar when they had a live performer there.
A lovely hotel very close to Tokyo central station and conveniently located beside the airport limousine bus service. 5 star quality and service throughout the property, A little curiously, there was a small surcharge for entering the hotel bar when they had a live performer there.
8
Alon
Mar 12, 2024
·
Stayed 6 nights
Excellent rooms. Food options are limited and not up to the standards of the rest. Gym is pathetic.
Excellent rooms. Food options are limited and not up to the standards of the rest. Gym is pathetic.
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews consistently note excellent housekeeping and very clean, well-maintained spaces. No recurring cleanliness issues are raised.
Related guest reviews
10
Sheri
Jun 5, 2025
·
Stayed 1 night
Absolutely gorgeous property. Staff was very nice everything was clean and very classy.
Absolutely gorgeous property. Staff was very nice everything was clean and very classy.
10
Joanne
Apr 30, 2023
·
Stayed 1 night
This was our first visit to Japan and we have traveled extensively in the past ten years. Friends recommended Shangri-La so we stayed overnight when we landed in Japan before heading to Kyoto and Hiroshima. We checked back into Shangri-La at the end of our trip for three more nights in Tokyo before flying back to the US. The positives about this hotel are too numerous to mention. The service provided by every member of the staff is impeccable…truly next level. The hotel facilities are beautiful and perfectly maintained. As newcomers to Japan, we hadn’t known in advance how much we’d rely on the bullet trains to move around the country and Shangri-La is right next door to Tokyo Station (the hotel lobby is on the 28th floor so it’s high above the bustle of the street and the trains…and the views are wonderful!) so it’s location is excellent! The concierge is incredibly helpful in planning dinners and guided tours and the hotel restaurants are excellent if you want to dine in. Shangri-La is a six star hotel on every dimension. We’ll be back!!
This was our first visit to Japan and we have traveled extensively in the past ten years. Friends recommended Shangri-La so we stayed overnight when we landed in Japan before heading to Kyoto and Hiroshima. We checked back into Shangri-La at the end of our trip for three more nights in Tokyo before flying back to the US. The positives about this hotel are too numerous to mention. The service provided by every member of the staff is impeccable…truly next level. The hotel facilities are beautiful and perfectly maintained. As newcomers to Japan, we hadn’t known in advance how much we’d rely on the bullet trains to move around the country and Shangri-La is right next door to Tokyo Station (the hotel lobby is on the 28th floor so it’s high above the bustle of the street and the trains…and the views are wonderful!) so it’s location is excellent! The concierge is incredibly helpful in planning dinners and guided tours and the hotel restaurants are excellent if you want to dine in. Shangri-La is a six star hotel on every dimension. We’ll be back!!
10
William
Jun 16, 2025
·
Stayed 4 nights
Our stay at the Shangri La was amazing. The level of service of both the concierge to housekeeping was excellent. Probably one of the best hotels we’ve stayed at.
Our stay at the Shangri La was amazing. The level of service of both the concierge to housekeeping was excellent. Probably one of the best hotels we’ve stayed at.
10
Kok-Huang Jack
Dec 28, 2024
·
Stayed 2 nights
Everything was exceptional from check in to check out. The staff were very attentive and friendly. Rooms were spacious and clean. Location can’t be beat.
Everything was exceptional from check in to check out. The staff were very attentive and friendly. Rooms were spacious and clean. Location can’t be beat.
8
gloria
Oct 13, 2025
·
Stayed 3 nights
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
10
Clay
Jun 1, 2024
·
Stayed 1 night
Excellent location right next to Tokyo station.. friendly helpful staff.. great breakfast buffet.. great cleaning service.. comfortable modern rooms/bathrooms
Excellent location right next to Tokyo station.. friendly helpful staff.. great breakfast buffet.. great cleaning service.. comfortable modern rooms/bathrooms
8
Tara
Jul 21, 2025
·
Stayed 3 nights
It's a beautiful hotel conveniently located next to Tokyo Station. Staff was attentive and friendly and cleanliness and service was top notch. Things that were not the greatest - charged a 2000 yen cover charge each for me and my husband (our two kids were not charged) for the live music in the Lobby Lounge even though the music didn't start until one hour after our dinner - which is right when we were leaving/ wrapping up. We paid extra for the Horizons Lounge - and while lovely and great service, the price did not commensurate with what was provided. When we reserved our room it stated that it slept four (we had stated that we had two adults, two kids) but when we arrived they only had one king - no "day bed" as listed and said that they were short of extra beds. After a little shuffling the moved us to a room with two beds but still tight...
It's a beautiful hotel conveniently located next to Tokyo Station. Staff was attentive and friendly and cleanliness and service was top notch. Things that were not the greatest - charged a 2000 yen cover charge each for me and my husband (our two kids were not charged) for the live music in the Lobby Lounge even though the music didn't start until one hour after our dinner - which is right when we were leaving/ wrapping up. We paid extra for the Horizons Lounge - and while lovely and great service, the price did not commensurate with what was provided. When we reserved our room it stated that it slept four (we had stated that we had two adults, two kids) but when we arrived they only had one king - no "day bed" as listed and said that they were short of extra beds. After a little shuffling the moved us to a room with two beds but still tight...
10
Melissa
Oct 16, 2024
·
Stayed 2 nights
Fantastic stay at the Shang. Staff were always great with service levels, place was grand and room was neat, clean and spacious. Loved everything about our stay and will be back.
Fantastic stay at the Shang. Staff were always great with service levels, place was grand and room was neat, clean and spacious. Loved everything about our stay and will be back.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious and comfortable with impressive city views. Some guests mention aging or slightly outdated features.
Related guest reviews
10
Joanne
Apr 30, 2023
·
Stayed 1 night
This was our first visit to Japan and we have traveled extensively in the past ten years. Friends recommended Shangri-La so we stayed overnight when we landed in Japan before heading to Kyoto and Hiroshima. We checked back into Shangri-La at the end of our trip for three more nights in Tokyo before flying back to the US. The positives about this hotel are too numerous to mention. The service provided by every member of the staff is impeccable…truly next level. The hotel facilities are beautiful and perfectly maintained. As newcomers to Japan, we hadn’t known in advance how much we’d rely on the bullet trains to move around the country and Shangri-La is right next door to Tokyo Station (the hotel lobby is on the 28th floor so it’s high above the bustle of the street and the trains…and the views are wonderful!) so it’s location is excellent! The concierge is incredibly helpful in planning dinners and guided tours and the hotel restaurants are excellent if you want to dine in. Shangri-La is a six star hotel on every dimension. We’ll be back!!
This was our first visit to Japan and we have traveled extensively in the past ten years. Friends recommended Shangri-La so we stayed overnight when we landed in Japan before heading to Kyoto and Hiroshima. We checked back into Shangri-La at the end of our trip for three more nights in Tokyo before flying back to the US. The positives about this hotel are too numerous to mention. The service provided by every member of the staff is impeccable…truly next level. The hotel facilities are beautiful and perfectly maintained. As newcomers to Japan, we hadn’t known in advance how much we’d rely on the bullet trains to move around the country and Shangri-La is right next door to Tokyo Station (the hotel lobby is on the 28th floor so it’s high above the bustle of the street and the trains…and the views are wonderful!) so it’s location is excellent! The concierge is incredibly helpful in planning dinners and guided tours and the hotel restaurants are excellent if you want to dine in. Shangri-La is a six star hotel on every dimension. We’ll be back!!
10
myron
Nov 8, 2025
·
Stayed 5 nights
Service was excellent. Place was beautifully decorated. Room was lovely. Pool fantastic and warm. Shower room great.
Service was excellent. Place was beautifully decorated. Room was lovely. Pool fantastic and warm. Shower room great.
10
Yukari
Sep 22, 2025
·
Stayed 2 nights
This is such a convenient hotel to stay at since it is right next to Tokyo Station. You are able to take a train straight to Narita Airport. The hotel is a bit pricy but because it’s a fancy hotel with great staff who go out of their way. The rooms themselves are also great and the view on either side is also wonderful. If you are on the garden view side, the only negative thing I can think of is that you will hear the train but it’s nothing you can’t ignore since it’s not too loud. I haven’t tried their food but I can imagine it is great as well. I will have to try next time
This is such a convenient hotel to stay at since it is right next to Tokyo Station. You are able to take a train straight to Narita Airport. The hotel is a bit pricy but because it’s a fancy hotel with great staff who go out of their way. The rooms themselves are also great and the view on either side is also wonderful. If you are on the garden view side, the only negative thing I can think of is that you will hear the train but it’s nothing you can’t ignore since it’s not too loud. I haven’t tried their food but I can imagine it is great as well. I will have to try next time
10
Paul
Nov 14, 2025
·
Stayed 6 nights
The room was amazing and staff friendly and accommodating.
The room was amazing and staff friendly and accommodating.
10
Joby
Jul 9, 2024
·
Stayed 1 night
Loved that they accommodated last minute spa services for us. We loved our room and the view of the city. Rooms are a bit outdated but the service was great. Room service was wonderful, breakfast buffet was very nice.
Loved that they accommodated last minute spa services for us. We loved our room and the view of the city. Rooms are a bit outdated but the service was great. Room service was wonderful, breakfast buffet was very nice.
8
Maria-Isabella
Oct 9, 2024
·
Stayed 4 nights
Overall this was a wonderful stay- the rooms are well appointed and luxurious and the spa was a highlight. I found the staff here less friendly than the staff at the Ritz Carlton Tokyo which to me sets the bar for hospitality in Tokyo. The location is convenient but not beautiful.
Overall this was a wonderful stay- the rooms are well appointed and luxurious and the spa was a highlight. I found the staff here less friendly than the staff at the Ritz Carlton Tokyo which to me sets the bar for hospitality in Tokyo. The location is convenient but not beautiful.
10
Jodi
Jan 31, 2025
·
Stayed 3 nights
Shangri-La Tokyo is conveniently located next to Tokyo Station and was a great place to begin and end our trip to Japan. The views from the rooms were spectacular especially at night. The staff was wonderful and they made sure we had everything we needed during our stay. And the breakfast at the hotel restaurant was delicious especially the strawberry waffles and ricotta pancakes. We appreciated that the staff spoke English as we only spoke a little Japanese. We really enjoyed staying at this hotel.
Shangri-La Tokyo is conveniently located next to Tokyo Station and was a great place to begin and end our trip to Japan. The views from the rooms were spectacular especially at night. The staff was wonderful and they made sure we had everything we needed during our stay. And the breakfast at the hotel restaurant was delicious especially the strawberry waffles and ricotta pancakes. We appreciated that the staff spoke English as we only spoke a little Japanese. We really enjoyed staying at this hotel.
10
Jean Marc
Apr 2, 2025
·
Stayed 2 nights
Superb hotel. Can't go wrong. Service is impeccable. Rooms are large and very well maintained. Hotel Restaurants are great, but you also have good local food options within 5-10 min walk. Overall Great location right by Tokyo station.
Superb hotel. Can't go wrong. Service is impeccable. Rooms are large and very well maintained. Hotel Restaurants are great, but you also have good local food options within 5-10 min walk. Overall Great location right by Tokyo station.
8
gloria
Oct 13, 2025
·
Stayed 3 nights
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
6
JOEL
Jan 11, 2025
·
Stayed 2 nights
Good hotel but old facility. No USB-C cable charging outlet. I think the hotel needs to be updated soon.
Good hotel but old facility. No USB-C cable charging outlet. I think the hotel needs to be updated soon.
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, attentive and professional across departments, including concierge and Horizon Club teams. A few guests experienced lapses such as unanswered calls, limited concierge hours, or less proactive assistance.
Related guest reviews
10
William
Jun 16, 2025
·
Stayed 4 nights
Our stay at the Shangri La was amazing. The level of service of both the concierge to housekeeping was excellent. Probably one of the best hotels we’ve stayed at.
Our stay at the Shangri La was amazing. The level of service of both the concierge to housekeeping was excellent. Probably one of the best hotels we’ve stayed at.
8
Maria-Isabella
Oct 9, 2024
·
Stayed 4 nights
Overall this was a wonderful stay- the rooms are well appointed and luxurious and the spa was a highlight. I found the staff here less friendly than the staff at the Ritz Carlton Tokyo which to me sets the bar for hospitality in Tokyo. The location is convenient but not beautiful.
Overall this was a wonderful stay- the rooms are well appointed and luxurious and the spa was a highlight. I found the staff here less friendly than the staff at the Ritz Carlton Tokyo which to me sets the bar for hospitality in Tokyo. The location is convenient but not beautiful.
8
gloria
Oct 13, 2025
·
Stayed 3 nights
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
10
John
Aug 22, 2025
·
Stayed 3 nights
Third time staying at the Shangri-La Tokyo. The location is very convenient, the hotel is beautiful and calming. It even smells very nice. Service is professional and friendly. Save room for breakfast!
Third time staying at the Shangri-La Tokyo. The location is very convenient, the hotel is beautiful and calming. It even smells very nice. Service is professional and friendly. Save room for breakfast!
10
Daniel
Nov 27, 2025
·
Stayed 3 nights
Service was excellent. Checked in at club lounge and everything done from there afterwards. They remember your names from day 1. Food in lounge excellent also and location of hotel perfect for Tokyo station
Service was excellent. Checked in at club lounge and everything done from there afterwards. They remember your names from day 1. Food in lounge excellent also and location of hotel perfect for Tokyo station
8
Lincoln
May 12, 2024
·
Stayed 3 nights
+ Right in front Tokyo Station + Awesome bedroom and cleaning service - Very average gym. Swimming pool closes very early - Concierge are off work at 7pm, so if you need any help from the front desk they, and I quote, “can’t have the responsibility to help to book a restaurant and recommend you wait till the next day” I don’t like their front desk support, maybe for bad luck with some problematic staff, but if you are Japanese, go for it. If you are white, just go for the Mandarin, they will serve you better there.
+ Right in front Tokyo Station + Awesome bedroom and cleaning service - Very average gym. Swimming pool closes very early - Concierge are off work at 7pm, so if you need any help from the front desk they, and I quote, “can’t have the responsibility to help to book a restaurant and recommend you wait till the next day” I don’t like their front desk support, maybe for bad luck with some problematic staff, but if you are Japanese, go for it. If you are white, just go for the Mandarin, they will serve you better there.
10
xue
Sep 6, 2025
·
Stayed 4 nights
really nice location and great service
really nice location and great service
10
Joey
Apr 26, 2025
·
Stayed 1 night
Second time staying with Shangri La Tokyo, room felt like a downgrade from our recent stay at Ascott Marunouchi Tokyo (2-bedroom executive suite). However, in comparison, the service at Shangri-La Tokyo staff was way better offering amenities for children, both hotels were able to provide 2PM late check out upon request during Cherry blossom season. Stand out feature was breakfast experience at Piacere - the Hayama Egg Benedict Original Recipe 1894 was perfection!! Wait Staff Thu Thu was truly memorable and elevated our experience. Check out was quick and the only faux pas was luggage was not sent down to our taxi within time, despite pre-booking.
Second time staying with Shangri La Tokyo, room felt like a downgrade from our recent stay at Ascott Marunouchi Tokyo (2-bedroom executive suite). However, in comparison, the service at Shangri-La Tokyo staff was way better offering amenities for children, both hotels were able to provide 2PM late check out upon request during Cherry blossom season. Stand out feature was breakfast experience at Piacere - the Hayama Egg Benedict Original Recipe 1894 was perfection!! Wait Staff Thu Thu was truly memorable and elevated our experience. Check out was quick and the only faux pas was luggage was not sent down to our taxi within time, despite pre-booking.
10
JOÃO
Apr 16, 2024
·
Stayed 2 nights
Great experience. Highlight for the service provided by the Horizon Club team: extremely attentive and friendly.
Great experience. Highlight for the service provided by the Horizon Club team: extremely attentive and friendly.
6
Kilian
Sep 21, 2025
·
Stayed 3 nights
The hotel has visibly aged, gym and spa facilities are very small for today’s standards, staff is friendly but not proactive.
The hotel has visibly aged, gym and spa facilities are very small for today’s standards, staff is friendly but not proactive.
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AI-generated summary based on recent guest reviews
Location
Consistently praised for being right next to Tokyo Station, offering easy access to trains, airport transfers and nearby sights like Ginza and the Imperial Palace area. A few note the immediate area feels less scenic.
Related guest reviews
10
Yukari
Sep 22, 2025
·
Stayed 2 nights
This is such a convenient hotel to stay at since it is right next to Tokyo Station. You are able to take a train straight to Narita Airport. The hotel is a bit pricy but because it’s a fancy hotel with great staff who go out of their way. The rooms themselves are also great and the view on either side is also wonderful. If you are on the garden view side, the only negative thing I can think of is that you will hear the train but it’s nothing you can’t ignore since it’s not too loud. I haven’t tried their food but I can imagine it is great as well. I will have to try next time
This is such a convenient hotel to stay at since it is right next to Tokyo Station. You are able to take a train straight to Narita Airport. The hotel is a bit pricy but because it’s a fancy hotel with great staff who go out of their way. The rooms themselves are also great and the view on either side is also wonderful. If you are on the garden view side, the only negative thing I can think of is that you will hear the train but it’s nothing you can’t ignore since it’s not too loud. I haven’t tried their food but I can imagine it is great as well. I will have to try next time
10
Haesun
Dec 11, 2025
·
Stayed 1 night
값이 비싸고 유명한 호텔은 그 값을 합니다. 넓고 편안한 객실 도쿄 타워가 보이는 뷰좋은 객실이 한 몫 하구요 도쿄역에 붙어 있어서 편안한 점도 있습니다
값이 비싸고 유명한 호텔은 그 값을 합니다. 넓고 편안한 객실 도쿄 타워가 보이는 뷰좋은 객실이 한 몫 하구요 도쿄역에 붙어 있어서 편안한 점도 있습니다
8
Maria-Isabella
Oct 9, 2024
·
Stayed 4 nights
Overall this was a wonderful stay- the rooms are well appointed and luxurious and the spa was a highlight. I found the staff here less friendly than the staff at the Ritz Carlton Tokyo which to me sets the bar for hospitality in Tokyo. The location is convenient but not beautiful.
Overall this was a wonderful stay- the rooms are well appointed and luxurious and the spa was a highlight. I found the staff here less friendly than the staff at the Ritz Carlton Tokyo which to me sets the bar for hospitality in Tokyo. The location is convenient but not beautiful.
10
John
Aug 22, 2025
·
Stayed 3 nights
Third time staying at the Shangri-La Tokyo. The location is very convenient, the hotel is beautiful and calming. It even smells very nice. Service is professional and friendly. Save room for breakfast!
Third time staying at the Shangri-La Tokyo. The location is very convenient, the hotel is beautiful and calming. It even smells very nice. Service is professional and friendly. Save room for breakfast!
8
Renee
Apr 29, 2023
·
Stayed 1 night
Great for lux and easy access to Tokyo station.
Great for lux and easy access to Tokyo station.
10
Gabriel
May 21, 2024
·
Stayed 5 nights
Great location close to Ginza and other shopping locations. Walkable and also close to the Imperial residence
Great location close to Ginza and other shopping locations. Walkable and also close to the Imperial residence
10
Daniel
Nov 27, 2025
·
Stayed 3 nights
Service was excellent. Checked in at club lounge and everything done from there afterwards. They remember your names from day 1. Food in lounge excellent also and location of hotel perfect for Tokyo station
Service was excellent. Checked in at club lounge and everything done from there afterwards. They remember your names from day 1. Food in lounge excellent also and location of hotel perfect for Tokyo station
8
Tara
Jul 21, 2025
·
Stayed 3 nights
It's a beautiful hotel conveniently located next to Tokyo Station. Staff was attentive and friendly and cleanliness and service was top notch. Things that were not the greatest - charged a 2000 yen cover charge each for me and my husband (our two kids were not charged) for the live music in the Lobby Lounge even though the music didn't start until one hour after our dinner - which is right when we were leaving/ wrapping up. We paid extra for the Horizons Lounge - and while lovely and great service, the price did not commensurate with what was provided. When we reserved our room it stated that it slept four (we had stated that we had two adults, two kids) but when we arrived they only had one king - no "day bed" as listed and said that they were short of extra beds. After a little shuffling the moved us to a room with two beds but still tight...
It's a beautiful hotel conveniently located next to Tokyo Station. Staff was attentive and friendly and cleanliness and service was top notch. Things that were not the greatest - charged a 2000 yen cover charge each for me and my husband (our two kids were not charged) for the live music in the Lobby Lounge even though the music didn't start until one hour after our dinner - which is right when we were leaving/ wrapping up. We paid extra for the Horizons Lounge - and while lovely and great service, the price did not commensurate with what was provided. When we reserved our room it stated that it slept four (we had stated that we had two adults, two kids) but when we arrived they only had one king - no "day bed" as listed and said that they were short of extra beds. After a little shuffling the moved us to a room with two beds but still tight...
10
Norman
Mar 2, 2025
·
Stayed 4 nights
Shangri-la Tokyo Hotel is very comfortable, well appointed, high service level hotel. We thoroughly enjoyed our stay during our trip as we feel very welcome. The location being just above Tokyo Station is an added attribute. We are able to take day trips to prefectures outside of Tokyo via the Shinkansen and get back to rest in a comfortable hotel. It’s a great feeling to have that as an option.
Shangri-la Tokyo Hotel is very comfortable, well appointed, high service level hotel. We thoroughly enjoyed our stay during our trip as we feel very welcome. The location being just above Tokyo Station is an added attribute. We are able to take day trips to prefectures outside of Tokyo via the Shinkansen and get back to rest in a comfortable hotel. It’s a great feeling to have that as an option.
10
Clay
Jun 1, 2024
·
Stayed 4 nights
Great location
Great location
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AI-generated summary based on recent guest reviews
Dining
Breakfast and Horizon Club offerings receive frequent praise, and several enjoyed room service and on-site restaurants. Others found the buffet or Nadaman overpriced or limited, noted occasional venue closures or bar cover charges, and cited inconsistent value.
Related guest reviews
10
Jumpei
Jun 1, 2024
·
Stayed 1 night
非日常を味わえるホスピタリティの高いホテルでした。ディナーのなだ万も満足度がとても高かったです。
非日常を味わえるホスピタリティの高いホテルでした。ディナーのなだ万も満足度がとても高かったです。
8
Keith
Jan 15, 2026
·
Stayed 2 nights
Terrific rooms. Great service. Gym is way too small and poorly equipped. Not on par with the rest of the hotel. Main breakfast lunch restaurant has a very underwhelming buffet. Small and boring choices. Not at level of similar quality hotels.
Terrific rooms. Great service. Gym is way too small and poorly equipped. Not on par with the rest of the hotel. Main breakfast lunch restaurant has a very underwhelming buffet. Small and boring choices. Not at level of similar quality hotels.
10
Sharon
Aug 18, 2025
·
Stayed 2 nights
Fabulous service. The breakfast team and the Lunch team were fabulous. Especially enjoyed the Omikase dinner.
Fabulous service. The breakfast team and the Lunch team were fabulous. Especially enjoyed the Omikase dinner.
8
gloria
Oct 13, 2025
·
Stayed 3 nights
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
We booked this for the final leg of our trip through Japan. The hotel is nice. Our room was spacious and comfortable. Housekeeping was excellent. The staff is polite but a few things kept it from being a 5 star experience for us: a few times we tried calling reception for assistance and no one answered, the bar was closed when we tried to get a drink after dinner though it was not yet 11pm, then the next time we tried to get into the lounge, we were told it would be an hour wait but saw empty seats at the bar that entire time. The on-site restaurant is hideously overpriced. It’s Tokyo, you can get amazing meals at every price point so the Nadaman restaurant is not recommended in terms of quality to price ratio.
4
Sophy
Mar 15, 2023
·
Stayed 3 nights
Check in was ok, but both restaurants were closed and i was not told nor offered any compensation to make up for it. Room service food was really poor. Internet and airplay was really glitchy. Spa was lovely and frankly the best part of the stay.
Check in was ok, but both restaurants were closed and i was not told nor offered any compensation to make up for it. Room service food was really poor. Internet and airplay was really glitchy. Spa was lovely and frankly the best part of the stay.
10
Clay
Jun 1, 2024
·
Stayed 1 night
Excellent location right next to Tokyo station.. friendly helpful staff.. great breakfast buffet.. great cleaning service.. comfortable modern rooms/bathrooms
Excellent location right next to Tokyo station.. friendly helpful staff.. great breakfast buffet.. great cleaning service.. comfortable modern rooms/bathrooms
10
KOHEI
Sep 16, 2025
·
Stayed 1 night
最高の滞在でした。朝食レストランでのSTAFF方々の対応が申し分なく素晴らしかったです。
最高の滞在でした。朝食レストランでのSTAFF方々の対応が申し分なく素晴らしかったです。
10
Daniel
Nov 27, 2025
·
Stayed 3 nights
Service was excellent. Checked in at club lounge and everything done from there afterwards. They remember your names from day 1. Food in lounge excellent also and location of hotel perfect for Tokyo station
Service was excellent. Checked in at club lounge and everything done from there afterwards. They remember your names from day 1. Food in lounge excellent also and location of hotel perfect for Tokyo station
10
Yoko
Apr 4, 2024
·
Stayed 1 night
I stay Shangri-La Hotel Tokyo every time I go to Tokyo. This time I booked a room with Horizon Club access. Check-in, cocktail time and breakfast were all enjoyed in a different atmosphere than usual.
I stay Shangri-La Hotel Tokyo every time I go to Tokyo. This time I booked a room with Horizon Club access. Check-in, cocktail time and breakfast were all enjoyed in a different atmosphere than usual.
10
Joao Victor
Mar 30, 2025
·
Stayed 1 night
Best in room dining i ever had. Great lamen
Best in room dining i ever had. Great lamen
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AI-generated summary based on recent guest reviews
10
David
2 weeks ago
·
Stayed 6 nights
Wonderful hotel . Food , staff and comfort
Wonderful hotel . Food , staff and comfort
8
Ken
4 weeks ago
·
Stayed 6 nights
Nice hotel to stay in. Good food, amenities and friendly staff. Located right next to Tokyo station. Downside of that, is if you are a light sleeper is the sound of trains early in the morning (even with ear plugs in).
Nice hotel to stay in. Good food, amenities and friendly staff. Located right next to Tokyo station. Downside of that, is if you are a light sleeper is the sound of trains early in the morning (even with ear plugs in).
10
Lisa
Sep 29, 2026
·
Stayed 2 nights
Amazing staff and beautiful hotel. Location cannot be more convenient being adjacent to Tokyo Station. The Spa as well as the Fitness center are both excellent too. Can’t wait to return!
Amazing staff and beautiful hotel. Location cannot be more convenient being adjacent to Tokyo Station. The Spa as well as the Fitness center are both excellent too. Can’t wait to return!
8
Mehmet
Aug 10, 2026
·
Stayed 5 nights
breakfast resturant was small space and wasnt full buffet . an pool was small space
breakfast resturant was small space and wasnt full buffet . an pool was small space
10
Jia
Jul 31, 2026
·
Stayed 3 nights
The place is traditional set up
The place is traditional set up
Property Policies
Check-in
Check-out
From 15:00 to 23:59
Before 12:00
FAQs about Shangri-La Tokyo
Is parking available at the hotel?
Parking is available on-site, but it is limited. Self-parking is subject to a fee of JPY 6000 per day, while valet parking is available for JPY 8000 per day. Reservations are not required.
What breakfast options are offered?
Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately JPY 7843 per person. The listed child breakfast fee applies to guests age 11 and younger.
What are the check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available for a fee of JPY 3100 per person for a one-way trip. Guests must contact the property with arrival details before travel to arrange the transfer.
What accessibility features does the hotel offer?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access to different levels.
Where is the hotel located in relation to local attractions?
The hotel is located in the heart of Tokyo, within a 5-minute drive of Tokyo Imperial Palace and Tokyo Dome. It is approximately 2.5 miles from Ueno Park and 2.8 miles from Tokyo Tower, making it a convenient base for exploring the city.
Does the hotel have a swimming pool?
Yes, the hotel features an indoor swimming pool. The pool is operational year-round, providing a relaxing space for guests to unwind.
What are the policies for children staying at the hotel?
Children are welcome at the hotel. One child aged 6 years or younger can stay free per registered adult when occupying the parent's or guardian's room using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of JPY 22770 per night. Advance request or confirmation is required for the availability of extra beds.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-10: 1561.6534152978516USD
- 2026-11-11: 1153.7167010595704USD
- 2026-11-12: 1148.0825047924804USD
- 2026-11-13: 1207.7228836083984USD
- 2026-11-14: 1360.430940201416USD
- 2026-11-15: 1358.9148223132324USD
- 2026-11-16: 1320.076317454834USD
- 2026-11-17: 1165.7974446679686USD
- 2026-11-18: 1197.0123054785156USD
- 2026-11-19: 1245.8974268554687USD
- 2026-11-20: 1245.8974268554687USD
- 2026-11-21: 1312.876449884033USD
- 2026-11-22: 1254.0021181311035USD
- 2026-11-23: 972.4483438787842USD
- 2026-11-24: 1177.722352261963USD
- 2026-11-25: 1169.0552432592774USD
- 2026-11-26: 1054.367586296997USD
- 2026-11-27: 1011.6638473315429USD
- 2026-11-28: 956.3139007141112USD
- 2026-11-29: 1189.4372671032713USD
- 2026-11-30: 1389.7741441369628USD
- 2026-12-01: 1490.7357080859374USD
- 2026-12-02: 1156.8086446398925USD
- 2026-12-03: 1251.254069838867USD
- 2026-12-04: 1326.087580012207USD
- 2026-12-05: 1096.3131309265136USD
- 2026-12-06: 708.6591983093261USD
- 2026-12-07: 775.3064436199951USD
- 2026-12-08: 801.111520147705USD
- 2026-12-09: 742.0357930242919USD
- 2026-12-10: 749.380123694458USD
- 2026-12-11: 755.2816511608886USD
- 2026-12-12: 1163.969925534668USD
- 2026-12-13: 721.526907020874USD
- 2026-12-14: 857.0991623583984USD
- 2026-12-15: 857.6354494592284USD
- 2026-12-16: 815.4614987860107USD
- 2026-12-17: 1097.4124450177USD
- 2026-12-18: 969.2082816192626USD
- 2026-12-19: 1550.0933887280273USD
- 2026-12-20: 1380.915591064453USD
- 2026-12-21: 1461.592477906494USD
- 2026-12-22: 1314.744586571045USD
- 2026-12-23: 1374.7969627734374USD
- 2026-12-24: 1496.4258211853028USD
- 2026-12-25: 1511.9723252600097USD
- 2026-12-26: 1801.7315900170897USD
- 2026-12-27: 1704.8110664868163USD
- 2026-12-28: 1500.7375099035644USD
- 2026-12-29: 1855.8008651660155USD
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 1730.0110091601562USD
- 2027-01-02: 1200.5094768530273USD
- 2027-01-03: 828.0203786975097USD
- 2027-01-04: 803.1326496203612USD
- 2027-01-05: 755.3041262072753USD
- 2027-01-06: 803.9284151934814USD
- 2027-01-07: 853.0784984124756USD
- 2027-01-08: 848.6970151977539USD
- 2027-01-09: 788.5327376348877USD
- 2027-01-10: 794.0489399084472USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Check-in must be done by someone who is at least 16 years old.
You'll be required to pay the following fully refundable deposit.
Breakage deposit: JPY 5000 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, mobile payments, and cash
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 6 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
- Fee for cooked-to-order breakfast: approximately JPY 7843 per person
- Airport shuttle fee: JPY 3100 per person (one-way)
- Self parking fee: JPY 6000 per day
- Valet parking fee: JPY 8000 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: JPY 22770.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business Center
Room Service
Services
Business Center
Dry Cleaning
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Parking
Parking
Airport shuttle
Valet Parking
Parking (Limited)
Parking Onsite
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Breakfast in the Room
Activities
Swimming pool
Pool Indoor
Live Music
Bicycle Tour Information
Pool (Indoor)
Fitness Center (nearby)
Internet
Free Wi-Fi