Is parking available at the property?

Yes, parking is available at the property. Valet parking is offered at a fee of USD 35 per night with in/out privileges. There are also secured covered parking options.

What are the standard check-in and check-out times?

Check-in is from 16:00, and check-out is by 10:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The property offers several accessibility features, including elevators, wheelchair-accessible public areas, registration desk, and bathrooms. There is also a wheelchair-accessible pool and spa.

Where is the hotel located in relation to key landmarks?

The hotel is located in South Lake Tahoe's Heavenly Village, just a 5-minute walk from The Shops at Heavenly Village and Heavenly Gondola. It is also 0.5 miles from Lakeside Marina and Lakeside Beach.

Does the hotel have a swimming pool?

Yes, the hotel features a swimming pool. Details about the pool's type and operational hours are not specified.

Heavenly Village Condos - Grand Residence

Average nightly price at Heavenly Village Condos - Grand Residence by month, last 12 months (USD)
Month	Average price
March	US$429
April	US$239
May	US$175
June	US$286
July	US$455
August	US$407
September	US$281
October	US$250
November	US$328
December	US$403

What guests think

Heavenly Village Condos - Grand Residence draws consistent praise for its central walkable location near the gondola, condo-style units with kitchens, and family-friendly amenities including a large heated pool, hot tubs, sauna and steam rooms, plus generally friendly, helpful staff.

Rooms are often spacious and comfortable, though some feel dated or small, with reports of noise from streets, hallways or equipment and mixed sleep quality from soft mattresses or firm sofa/window beds. Facilities receive positive feedback for pool, gym and valet services, and some on-site activities, but guests note occasional closures, temperature or jet issues, sparse ice machines, and intermittent maintenance or construction impacts. Service is widely described as friendly and responsive, though several reviews cite third-party booking or check-in delays, strict 10 am checkout with limited late checkout, and surprise or unclear fees. Expect an amenity-rich condo base that suits travelers prioritizing space and convenience over absolute quiet or brand-new finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests praise the heated pool, hot tubs, sauna/steam, gym, ski valet, complimentary valet, and occasional on-site activities; free laundry is appreciated. Some report pool or hot‑tub closures, inconsistent temperatures/jets, limited ice machines, and occasional maintenance or construction impacts.

Related guest reviews

10

SiuKi

23 Nov 2023

·

Stayed 4 nights

Very pleasant stay during Thanksgiving week. The single bedroom condo (upto 3 beds) is large enough for my entire family. We like all the amenities including daily yoga sessions, smoothies, laundry, complimentary valet and many others. The condo village is located in the heart of South Lake Tahoe. Extremely convenient and safe. The Gondola right by the village took us to the mountain top, where we had a wonderful time playing with snow; just that the Gondola tickets unlike the condo stay’s cost is very pricy. Btw, the valet team is primpt on every retrieval request.

10

Aileen

17 Sept 2025

·

Stayed 2 nights

Love staying here! Perfect location in South Lake. Close to everything. Great gym, great staff nice pool.

10

Richard

14 Sept 2024

·

Stayed 4 nights

The Grand Residence is South Lake Tahoe was originally- a residence, where one could purchase 12 weeks or more at a time. Now it's a Marriott time share, and it's a block away from their other timeshare, Timber Lodge. The Grand Residence has a pool, hot tube, and a surprisingly good work out room, but it's not a resort with a bar, restaurant, or daily activities. It's quiet. no music at the pool. The rooms are large, and the full kitchen has modern appliances and is well appointed. One can walk a block to multiple restaurants, to the Heavenly Gondola, and it's perhaps 3-4 blocks to the casinos.

10

Yanxiang

23 Feb 2025

·

Stayed 2 nights

The resort is super accessible. The ski valet is great! Remember to drop your gears off at the valet and pick up at Heavenly Sports near Gondola. It's super convenient.

10

CYNTHIA

2 Mar 2025

·

Stayed 3 nights

Excellent location! Super quick valet! Nice front desk staff! Hot tub disappointing. One too cold. One just warm but jets did not work

10

Robert

9 Dec 2023

·

Stayed 2 nights

Perfect location in south lake tahoe, we where literally next door to all the places we love in tahoe. The sauna gym and steam room where great. The outdoor heated pool and Jacuzzis are well kept and very clean. Also the employees where very nice.

10

Lynn

21 Jul 2025

·

Stayed 3 nights

Beautiful resort, valet parking at no extra charge, nice pool and plenty of pool lounges, bars, restaurants, a d shopping within walking distance as well as an easy walk to the concert venue at Caesars. Serenity Spa was top notch for a massage!

10

tatiana

6 Jan 2025

·

Stayed 3 nights

Excellent location: walkable distance to the skating rink, gondola, cinema, shops. Great jacuzzi and pool for the kids, with sauna and steam room for the parents after the day of skiing. With the full kitchen, it felt like home away from home.

10

Dina

8 Sept 2025

·

Stayed 2 nights

It would have been ideal if we would have been informed the pool and the hot tub were closed for repairs and renovation. Otherwise a great stay!

6

Danitra

16 Mar 2025

·

Stayed 2 nights

The property is due a facelift but the rooms are still nice. I had a studio this time, it was meh, a bit too noisy due to pool. I think prop needs more hot tubs. One night someone broke glass so that shut down pool. Love steam and sauna. Proximity to Heavenly is perfect. Staff are friendly and helpful if you ask. I can’t believe they shortened the checkout time. It is now 10 AM and then they act like they’re giving you a prize to let you check out at 11. It’s preposterous for the price they’re charging per night.

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Cleanliness

Many reviews describe the property as clean and well kept. Others report inconsistent housekeeping and wear, including dirty or worn furnishings, odors, and broken or slow‑draining fixtures.

Related guest reviews

6

Stephanie

2 Sept 2024

·

Stayed 3 nights

Room didn’t seem fully clean. Dusty nightstands and the bath drain was not draining very well. One of the towels had yellow stains. Centralized, but it is noisy. Convenient location though

10

Jorge

13 Jul 2024

·

Stayed 2 nights

Nice and clean

10

Stefani

19 Jul 2024

·

Stayed 4 nights

Hotel was clean, family friendly, plenty of options for dinning and shopping. We will be returning in the future.

8

Igor

14 Aug 2025

·

Stayed 3 nights

Villa is clean. We just needed coffee maker to be replaced as it was not working. Close and walkable to many restaurants, casinos

2

Mike

27 Sept 2024

·

Stayed 2 nights

The Property was not maintained we spent two full days working with staff to make unit habitable. Tim @ Heavenly Village Condos said he was going to work with Marriott to help with compensation nothing transpired. We had to leave the property and eat at Fire and Ice all in the party had food poisoning. I paid full price for accommodations. I should have charged for my time facilitating maintenance and cleanup. Carson Unit manager was hard to reach and did not reconcile our bill accordingly. I will say unit 4103 is now in tip top shape due to my wife and I and Guy the maintenance supervisor. Heavenly Village Condos and Marriott should provide a full refund.

4

Natalie Joy

1 Aug 2023

·

Stayed 2 nights

The property is nice but we had issues from the moment we tried to check in. Room was not ready at 4pm. I had to inquire multiple times until the front desk was able to find us a room (at first she indicated it may be another 30 min!). The first room was great until we noticed water flooding the front entry. It appeared that the fridge was leaking. They offered to send maintenance but we opted for another room. Second room was fine until we noticed a very distinct curry smell. Turning the air on helped a little bit it was clear it was gear to stay. No other room was available and they offered to have housekeeping check. It was so late I told them to come back in the morning. The next day they tried air fresheners and an ionic neutralizer and it barely masked the stench. Someone from housekeeping even verified “this is horrendous”. We were only there two nights and while we made the best of our time there (we still had fun!) - the room situation was awful to say the least. There were a few folks who were nice who tried to assist but little could be done to remedy the situation.

10

Gabriel R.

8 May 2022

·

Stayed 4 nights

Great location near gondola and in nice area to walk to shops, restaurants, etc. Very clean inside and out. Classy place. Staff was attentive. Everything about our stay was well done. They even found and sent us a toiletry bag that we left behind.

8

Thomas

16 Jun 2025

·

Stayed 2 nights

This is a vacation club/time share property and we rented from an owner. But the process and overall experience was like it was a typical hotel. Property was very nice. Excellent location. Room was nice overall; very clean. Beds were too soft. No vent fan in the bathroom, so humid after a shower with a lot of condensation on the mirror. No refrigerator in the room.

2

Patti

11 Jul 2025

·

Stayed 1 night

Room was dirty, a lot of wear on walls, window sills, kitchen cabinets, refrigerator was dirty. Sheets had an area of dried vomit , had to remove the sheet because it was too late at night to call the front desk. The bed was the worst! Big dent in the center, way too lumpy, did not sleep well at all. This used to be a nice hotel. Definitely needs a total remodel. Not Marriott quality.

4

Elysia

2 Sept 2023

·

Stayed 1 night

Return stay after many years and surprisingly disappointed. This property is pretty warn out. Our balciny door was broken, street noise was very loud, toipet seat was completely broken off and hanging,. Everything is dates, worn and in need of a facelift. Employees were very friendly.

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Rooms

Units are generally spacious and comfortable with full kitchens, and some include large balconies or jetted tubs. Downsides include dated décor in places, street or hallway noise, and mixed bed/sofa comfort.

Related guest reviews

8

Kristel

20 Jun 2024

·

Stayed 3 nights

The whole property was great! Our room was beautiful & had comfortable beds. The pool was nicely heated & there were 2 jacuzzis that everybody was able to use. Great location in the middle of the village & everything was easily accessible! The only bad thing I had to say was the housekeeping fee - almost just as much as one night stay & also the mattress on the pull out couch was very very uncomfortable & my kid was unable to sleep very well.

10

Jennifer

19 Dec 2022

·

Stayed 19,342 nights

The heated pool and the view from our room was amazing! Walking distance to everything was really nice.

6

Kate

18 Sept 2023

·

Stayed 2 nights

Room was located under large HVAC unit. Room was very noisy and hard to sleep in. Unhappy with the room provided Based on noise.

10

Albert

18 Jun 2024

·

Stayed 2 nights

Although room had a kitchenette which I like room still seemed a little small. I thought I booked the big room with 600 ft.² small queen size bed other than that it was fine.

8

Loree

21 Jan 2023

·

Stayed 2 nights

Beautiful hotel, clean one bedroom with kitchen and jetted bathtub. Water was hot but pressure not very good. One of two sofas comfortable. Most important to us is a comfortable bed. Disappointingly, our bed was very uncomfortable and neither my husband, nor I were able to get a good night’s sleep. We both tossed and turned trying to get comfortable. Bed sank in the middle, mattress was way too soft. Felt like a bad mattress topper on a bad mattress. Surprisingly upsetting since everything else was really nice.

10

Roy

18 Jan 2025

·

Stayed 3 nights

great room; large & comfy. big bathroom; great shower/jacuzzi bath; big kitchen supplied very well. great coffee with all the amenities. two comfort zones operated by thermostat. quiet space. loved the "security" of access to rooms. easy access to gondola. love the free "ski closet" provided by the facility. I really appreciate all the love and respect that everyone and every business granted to Retired Veterans! very kind!

8

Thomas

16 Jun 2025

·

Stayed 2 nights

This is a vacation club/time share property and we rented from an owner. But the process and overall experience was like it was a typical hotel. Property was very nice. Excellent location. Room was nice overall; very clean. Beds were too soft. No vent fan in the bathroom, so humid after a shower with a lot of condensation on the mirror. No refrigerator in the room.

10

Harminder

9 Aug 2024

·

Stayed 1 night

The suite and pool were excellent: the room had so much sleeping and sitting space and the largest balcony I’ve ever encountered. The pool is the beautiful and huge, along with two hot tubs. So many restaurants and cafes are just doors away from the hotel and best of all, there’s a nice hike up the mountain just outside the hotel.

6

Richard

2 Dec 2024

·

Stayed 2 nights

The property is close to the gondola and the village so concrete. Rooms are a bit outdated and the hallway noise could be heard through the door - think doors and walls

10

LISA

10 Aug 2025

·

Stayed 3 nights

We like the location, kitchenettes and pool/fitness. Our room faced a busy street and was very noisy at night. We have stayed at this property many times, but this experience was a little disappointing. The room was very small, tired looking, the pillows are very uncomfortable and the coffee maker was difficult to work and my coffee was like warm. Also, we learned that the Grand Residences voted to not offer daily activities except a few fitness related items and they do offer them at Timber Lodge but aren’t shared between both.

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Service

Staff is widely described as friendly and helpful, with efficient valet and clear text communication. Reported issues include check‑in delays tied to third‑party bookings, strict 10 am checkout with limited late checkout, occasional rudeness, and billing or unexpected fee concerns.

Related guest reviews

10

Nicholas

14 Jul 2025

·

Stayed 2 nights

Great location, super friendly staff, great pool, comfortable, even if slightly dated rooms. Front desk team stands out at this property. Dakota in particular. Valet service is really good and their system works well. Great job.

6

Kristin

24 Jul 2023

·

Stayed 2 nights

The condo itself was great and well suited our family! The cons were the location because of noise and inconvenience of getting to it was a bit tricky. Not having any maid service was a bummer. The front desk staff was great, very friendly and helpful. The valet staff was a whole different story, they were very rude and were openly offensive if you didn’t go through the proper process for asking for your car which was very confusing and I witnessed them doing it to other guests as well.

10

Debbie

1 Sept 2023

·

Stayed 2 nights

Fabulous place to stay in South Lake Tahoe with nice amenities such as valet parking, fitness, spa, huge pool area with games. Also, extremely convenient and easy walks to all of the surrounding restaurants, shops, gondola rides, casinos, etc. The staff are so friendly and helpful at the front desk and communication is fabulous via text. Everything we needed was in our condo. Would stay here again.

10

Mayra

24 Sept 2023

·

Hands down one of the best if not the best hotel we’ve stayed at. The property was clean and the staff was amazing! I could not say enough nice things about how nice and helpful the staff was. If I could give this property more than 5 stars I would. It’s walkable distance to a beautiful hike as well as all the shops and dining. Will definitely be a go to when visiting Lake Tahoe.

2

Erika

5 Mar 2025

·

Stayed 2 nights

I didn’t like the attention, I did not get a receipt, cloud not check out in the room, and they charging me extra fees

4

Jen

6 Jan 2025

·

Stayed 2 nights

Toilet seat was broken and was annoying to deal with. Front desk issued keys that didn’t work three different times. The topper was being denied late checkout of an hr due to too many people asking. Worst part was this location was chosen for how close it was to my work. No love for locals apparently. Only given excuses on how occupancy was high. Which is not my problem and never should be.

10

Diana

12 Aug 2025

·

Stayed 2 nights

Great communication and service

10

John

30 Jul 2025

·

Stayed 3 nights

We enjoyed the stay at the Marriot facilities. My son had fun in the pool. The staff was very kind and accommodating. From the initial interaction with Valet to the front desk and cleaning staff, everyone made you feel welcomed with friendly greetings and a desire to make sure you were enjoying your stay.

6

Danitra

16 Mar 2025

·

Stayed 2 nights

The property is due a facelift but the rooms are still nice. I had a studio this time, it was meh, a bit too noisy due to pool. I think prop needs more hot tubs. One night someone broke glass so that shut down pool. Love steam and sauna. Proximity to Heavenly is perfect. Staff are friendly and helpful if you ask. I can’t believe they shortened the checkout time. It is now 10 AM and then they act like they’re giving you a prize to let you check out at 11. It’s preposterous for the price they’re charging per night.

6

Stacy

19 Jul 2023

·

Stayed 2 nights

The property was very nice and the included valet parking was an extra bonus. The only problem was that the Expedia confirmation email indicated that the check in time was 3pm while Grand Residence insisted that their check in time was 4pm. The room was not ready until 5pm so we waited for 2 hours while many others received their room. It seemed like those that book with a 3rd party receive the last rooms.

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Location

Consistently praised for being central and walkable to the gondola, shops, restaurants, casinos and the lake, often eliminating the need for a car. Several reviews caution about noise from streets, village activity or early‑morning operations.

Related guest reviews

4

Jason

6 Aug 2024

·

Stayed 2 nights

Location is best ! Very loud .Right by Kalanis restaurant is a putting game .Music came on in middle of the night over the top loud another night staff cleaned the pool at 5am . Back to back nights getting woke by loud noise.smh

10

Theresa

16 Jan 2024

·

Stayed 3 nights

This property was in an excellent location. Everything was extremely convenient. Hop on the Gondola out the front door and go. Many restaurants and activities in the area.

10

Aileen

17 Sept 2025

·

Stayed 2 nights

Love staying here! Perfect location in South Lake. Close to everything. Great gym, great staff nice pool.

10

KIM

17 Jul 2025

·

Stayed 2 nights

Only complaint was construction vehicles traveling in front of condo, waking me up in the early morning hours.

8

Jorge

21 Jan 2024

·

Stayed 3 nights

Spacious units. Nice, clean and good service as you would expect from a Marriott property. Central location is convenient, but you might hear the occasional noise at night.

10

JILL

21 Dec 2024

·

Stayed 2 nights

shopping and activities near by and bars and restaurants

10

Alejandro

6 Jul 2025

·

Stayed 4 nights

Great experience and central to everything

10

Steve

8 Aug 2025

·

Stayed 2 nights

The room had everything we needed and was right in the middle of heavenly village. Aswell as the casinos.

10

Harminder

9 Aug 2024

·

Stayed 1 night

The suite and pool were excellent: the room had so much sleeping and sitting space and the largest balcony I’ve ever encountered. The pool is the beautiful and huge, along with two hot tubs. So many restaurants and cafes are just doors away from the hotel and best of all, there’s a nice hike up the mountain just outside the hotel.

10

rolf

30 Mar 2024

·

Stayed 2 nights

Very convenient to get to the gondola, restaurants and shops. I did not need my car the entire weekend. The complex and pool area were very nice. Room were comfortable

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Dining

Reviews highlight abundant restaurants and bars within easy walking distance. On‑site dining is not emphasized, and one review notes there is no restaurant or bar at the property.

Related guest reviews

10

Jenniffer

26 Jul 2024

·

Stayed 4 nights

We loved that it was right in the middle of everything! Great restaurants, pool and walking distance to the lake!

10

Collin

9 Oct 2025

·

Stayed 4 nights

The resort is lovely and the staff was friendly and helpful. Lots of shops and restaurants around the resort. The room was very comfortable. One note is that Hotels.com calls it "Heavenly Village Condos" but the building is branded as Marriott (and there is one on either side of gondolas) so it was hard to find the right place.

10

Theresa

16 Jan 2024

·

Stayed 3 nights

This property was in an excellent location. Everything was extremely convenient. Hop on the Gondola out the front door and go. Many restaurants and activities in the area.

8

Paras

9 Jul 2024

·

Stayed 3 nights

Center in South Lake Tahoe with many good restaurants in walkable distance.

10

JILL

21 Dec 2024

·

Stayed 2 nights

shopping and activities near by and bars and restaurants

10

Richard

14 Sept 2024

·

Stayed 4 nights

The Grand Residence is South Lake Tahoe was originally- a residence, where one could purchase 12 weeks or more at a time. Now it's a Marriott time share, and it's a block away from their other timeshare, Timber Lodge. The Grand Residence has a pool, hot tube, and a surprisingly good work out room, but it's not a resort with a bar, restaurant, or daily activities. It's quiet. no music at the pool. The rooms are large, and the full kitchen has modern appliances and is well appointed. One can walk a block to multiple restaurants, to the Heavenly Gondola, and it's perhaps 3-4 blocks to the casinos.

8

Elaine

16 Oct 2023

·

Stayed 3 nights

It is very convenient to walk to restaurants. I wish the gondolas was running the time we went. I wish the parking lot wasnt under construction too.

10

Lynn

21 Jul 2025

·

Stayed 3 nights

Beautiful resort, valet parking at no extra charge, nice pool and plenty of pool lounges, bars, restaurants, a d shopping within walking distance as well as an easy walk to the concert venue at Caesars. Serenity Spa was top notch for a massage!

10

Harminder

9 Aug 2024

·

Stayed 1 night

The suite and pool were excellent: the room had so much sleeping and sitting space and the largest balcony I’ve ever encountered. The pool is the beautiful and huge, along with two hot tubs. So many restaurants and cafes are just doors away from the hotel and best of all, there’s a nice hike up the mountain just outside the hotel.

10

Michael

6 Sept 2024

·

Stayed 3 nights

Good place to stay everything is right there. Friendly staff. Dinning and shopping right outside your door. They make sure by 9 pm that the outdoor music stops and things quiet down outside. So, if you have an early morning the next day you can turn in without noise to keep you up. Would stay again if we are that way.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $297	12 $231	13 $230	14 $229	15 $229	16	17
18 $292	19 $229	20 $230	21 $229	22 $229	23	24
25 $293	26 $230	27 $228	28 $233	29 $233	30	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $297	2 $229	3 $233	4 $230	5 $230	6	7
8 $293	9 $232	10 $232	11 $232	12 $228	13	14
15 $295	16 $230	17 $234	18 $231	19 $228	20	21
22	23	24	25	26	27	28
29 $495	30 $350

Heavenly Village Condos - Grand Residence

Prices for Heavenly Village Condos - Grand Residence

Monthly average prices

About this property

Location

Room options

Studio with Kitchenette

Villa King Bed Two Bedrooms

Quadruple Guest Room Queen Bed

Villa Two Queen Beds One Bedroom

Double Penthouse

Villa One Bedroom with Kitchenette

Villa Three Bedrooms with Kitchenette

Room Penthouse

Double Guest Room King Bed

Studio Queen Size Bed

Villa King Bed One Bedroom

Quadruple Guest Room

Quadruple Penthouse

Villa Queen Size Bed

Villa Two Bedrooms with Kitchenette

Villa with Double Bed

Guest reviews of Heavenly Village Condos - Grand Residence

Who stays here?

What guests think

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FAQs about Heavenly Village Condos - Grand Residence

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