Is parking available at the property?

Parking is available on-site and is subject to charges. The fee for covered self-parking is CAD 18 per night, which includes in/out privileges. Please note that parking height restrictions apply.

What are the check-in and check-out times?

Check-in is from 16:00, and check-out is until 11:00. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features does the hotel offer?

The property offers limited wheelchair accessibility, including features such as step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

What is the location of the hotel in relation to key landmarks?

The hotel is located in the heart of Banff, just a 5-minute drive from Bow Falls and 6 minutes from Upper Hot Springs. It is approximately 2.7 miles (4.4 km) from Banff Gondola and 4.3 miles (6.9 km) from Mount Norquay Ski Resort. Nearby attractions include Canada House Gallery (0.2 km), Banff Lake Louise Tourism Bureau (0.3 km), and Bow River (0.3 km).

What are the hotel's policies for guests staying with children?

Children aged 15 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Peaks Hotel and Suites in Banff

Average nightly price at Peaks Hotel and Suites by month, last 12 months (USD)
Month	Average price
January	$190
February	$228
March	$210
April	$183
May	$320
June	$538
July	$603
August	$607
September	$618
October	$251
November	$167
December	$241

What guests think

Travellers consistently praise Peaks Hotel and Suites for its central, walkable Banff location, very clean and modern rooms, and welcoming staff, making it an easy base for shops, restaurants and ski shuttles while offering convenient paid underground parking.

Many note that the pool, hot tubs, gym and breakfast are at a sister property across the street, which can be inconvenient in cold weather. Common drawbacks include early-morning street or alley noise in some rooms and occasional maintenance or design quirks such as tricky showers, tight storage, or limited workspace. While most service feedback is very positive, a few guests mention unhelpful responses and confusion about upgrades or perks. Best for travellers prioritizing walkability and fresh rooms over full in-house facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Most amenities (pool, hot tubs, sauna, gym and breakfast) are at the sister hotel across the street, which some find inconvenient. On-site facilities are limited but include paid underground parking (tight spaces) and a small lounge with complimentary coffee/tea.

Related guest reviews

8

carolyn

Jan 29, 2025

·

Stayed 1 night

Close to everything , how I wish we don’t have to cross the road to access spa and pool

10

Alejandro

Mar 28, 2024

·

Stayed 3 nights

Newer building, walking distance to restaurants and shops, very clean and modern. If you want to try their breakfast buffet or go for a swim you need to go to the hotel across from them, not practical when you travel with kids.

8

Stefano

Mar 7, 2024

·

Stayed 4 nights

The hotel was clean and quiet. It was within walking distance to most things in downtown Banff. The only issue was that the advertised pool, gym, bar and restaurants were all in the hotel across the street. It was nice having access to these amenities but inconvenient to have to put on your coat and boots to cross the street to use the pool/ gym.

10

Kathryn

Feb 27, 2024

·

Stayed 4 nights

This looks like one of the newer properties in the town of Banff. It is immaculately designed and was a wonderful place to stay. One thing I didn't like were that this seemed to be one of the only hotels that charged for parking. Every other hotel had free parking, and they didn't tell us we had to pay for parking till the day before check-in. Also, there didn't seem to be enough parking spaces. If you arrive too late at night, it's hard to find a spot in the garage because the spaces are so small. Another thing that wasn't great was there was no hot water in the showers. There was warm water, but it didn't get warm enough to feel good after a day out in the cold. Something else to be aware of is that there is no pool located in this facility. You have to walk outside and across the street to access the neighboring hotel's amenities. Overall, this was a super cute hotel and I enjoyed my stay.

10

Martyn

Oct 30, 2025

·

Stayed 4 nights

We enjoyed our 4-night stay at the Peaks Hotel. Room was very modern and spacious, with 2 double beds, and made the most of the space through being well designed, with ample storage. Hot drinks available in a room near reception. Swimming pool at the hotel across the road was just about big enough for some lengths but very easy to use. Very well located in the centre of Banff with lots of good restaurant options within fairly short walking distance. Would definitely stay there again.

10

Edward

Feb 10, 2025

·

Stayed 2 nights

Great location. Hard to use the pool when it is not in the same building and it’s -20 outside. Probably should be advertised as it’s isn’t technically part of the hotel.

8

Jerome

Jun 20, 2025

·

Stayed 3 nights

All amenities are at the Sister hotel across the street that guests can use but not super convienant and room had a partial view of the parking garage entrance.

6

Nicole

Nov 18, 2025

·

Stayed 2 nights

The overall experience was good. The room was clean and new. The parking fee seems excessive since there isnt really an option except to park under the hotel and you have to pay $18/night. Additionally, we went to the pool and it is across the street. It was super busy and it was very loud even during "quiet time." The change room area was extremely small and i was not going to walk across the road in the cold in my bathing suit. Different story if you were staying in the host hotel.

6

Nickolas

Nov 10, 2025

·

Stayed 2 nights

All was great, as usually but this comment is based on the lack of a fitness facility. We had access to a partner facility to work out but that was really small and not taken care of. We really need to do better to promote fitness and a healthy lifestyle and options to achieve that.

8

Alan

Sep 2, 2024

·

Stayed 5 nights

Food service and amenities were available across the street at a partner hotel.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently highlight very clean rooms and a well-kept property with attentive housekeeping. A few note isolated lapses or odors, but these are uncommon.

Related guest reviews

8

Danny

May 3, 2025

·

Stayed 4 nights

Very nice hotel, good location, close to shops/restaurants, however, cleaning needs to be thorough, crisps and nuts found under sofa in junior suite we had upgraded to. The bathroom does not need 2 entrances as this restricts amount of room that could have been utilised. Also booked a standard room with 2 queen beds with no issues.

6

Gyoeun

Jun 10, 2024

·

Stayed 2 nights

I was very excited about this new hotel after reading a lot of positive reviews, but it was just old building that had some face lift. The hotel had mold due smell on the hallway but lobby area is okay because of diffusers. I had a standard room with two queen beds and i couldn’t even open the blinds b/c it’s facing on the road where people can see you from outside. I was told that all of the same room type are on the first floor so, be aware that you might have a same problem.

10

Jolene

Jan 31, 2026

·

Stayed 1 night

Hotel and new, very clean, beautiful and quiet. Highly recommend!

10

Timothy

Mar 27, 2024

·

Stayed 4 nights

Excellent location. Easy to access by car with covered parking. Easy to walk to restaurants and shops in downtown Banff. The room was clean and comfortable. The staff were very helpful. I would definitely stay here again.

6

Mary Mercedes

Nov 6, 2025

·

Stayed 3 nights

Doesn’t replace the bedding every stay

10

Annie

Feb 21, 2025

·

Stayed 1 night

We loved our stay here, the room was spotless, and cleanliness is always the most important.

10

Kate

Oct 8, 2025

·

Stayed 3 nights

So far the best hotel of our trip and this was the third hotel we stayed in. Super clean, modern and comfortable. Best staff! Let us check in early and was so kind and friendly throughout the whole stay. Loved the room and the built in couch. Loved the tea and coffee in room and the lobby. Everything was perfect and made our stay memorable. So many eateries around. Discovery tours pick up from the hotel. Beds so comfortable. Bathroom so clean and modern. Great shower and water pressure. Really #1hotel in all of Banff for a reason. Will definitely stay here again in the future if i am ever in Banff. If i were to be super picky, the only thing would be if they had a taller side table in the room/desk for writing or doing work and more than one washer/dryer for guests to use. Nothing else to improve on. Thank you Peaks!

10

Matthew

Nov 13, 2025

·

Stayed 3 nights

Nice room, great Nespresso machine, very clean, very modern.

10

Denisse

Aug 28, 2024

·

Stayed 4 nights

Hotel is in a very good location. The room was cleaned everyday by the time we got back from breakfast. All staff was very friendly and helpful with all of our questions.

10

Dee

Feb 8, 2026

·

Stayed 6 nights

Very nice people top to bottom. Clean and always kept up.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, with many praising layouts, balconies and mountain views; some suites feel spacious. Recurring complaints mention street/alley noise in certain rooms, limited workspace or seating, some small layouts, and occasional shower/water or HVAC quirks.

Related guest reviews

6

Kim

Dec 4, 2023

·

Stayed 1 night

Great location! Hard mattress and strange bathroom. The tap for the sink hits the mirror when you turn it on and the shower is hard to turn on. I was told that I should have scanned the key card to read about the shower, or called for help, but when you are ready to shower you make the best of it and that meant using the hand held only. We twisted, pushed, pulled and never did get the overhead shower on.

10

Edward

Nov 12, 2025

·

Stayed 2 nights

Great location and very nice rooms.

8

Vivek

Oct 4, 2025

·

Stayed 5 nights

The room is very small but clean. Compare to US standard, very expensive. I spent $400+ (US) a night in last week of September!

10

patrick

Nov 27, 2025

·

Stayed 4 nights

Such a nice and clean hotel. Great staff. Decent internet speeds. Would stay again

10

Antoinette

Oct 10, 2025

·

Stayed 3 nights

Great location. The room was spacious and offered free coffee and tea and hot chocolate in common area. Our room had a great nook perfect for me to work. The bed was comfortable. Also footsteps away from food and shopping.

8

Kerry Lee

Oct 11, 2025

·

Stayed 4 nights

Very nice hotel but the street noise in the early morning because of delivery and trash trucks was annoying.

6

Emily

May 4, 2024

·

The hotel's aesthetics are truly stunning, offering a visually pleasing atmosphere. The beds and pillows provided an exceptionally comfortable night's sleep, ensuring guests wake up refreshed. However, the disappointment arises with the room thermostat capped at 25°C, which might be limiting for those preferring warmer temperatures after a day out in the snow. Additionally, the inability to achieve hot water in the shower, especially after a day on the mountain, is a significant drawback. While the overall experience was enjoyable, these issues detracted from an otherwise pleasant stay.

6

Kirk

Oct 26, 2025

·

Stayed 2 nights

I faced the alley and there were garbage trucks every morning ant 7am and every evening there were people screaming and yelling outside my room quite late at night. Not a great sleep either night. The room was nice and very clean.

8

Daniel

Dec 1, 2025

·

Stayed 4 nights

Peaks is a relatively new property in Banff and I had a good stay - mostly because of the amazing housekeeping staff. They cleaned my room every day for a 4-night stay which is unheard of in 2025. The property is also within a short walk to most of Banff’s best restaurants and transit options. Where my experience fell flat was with the overall maintenance of the facility. Peeling caulking and trim in the bathroom, and a draft from the balcony door that left the HVAC running constantly were detractors - and surprising in such a new building. Furthermore, I wouldn’t necessarily recommend Peaks to business travellers as the rooms don’t come equipped with a desk. 5 stars to the people running it, 3 to the place.

8

Robert and Lisa

Aug 17, 2025

·

Stayed 6 nights

Great location. Great staff. Weak internet location. Complimentary room upgrade VIP Gold benefit was charged $95/night.

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Service

Service is widely praised as warm, helpful and accommodating, with smooth check-in and staff assisting with bookings and special occasions. A minority report unhelpful responses, upgrade/downgrade confusion, or slow follow-through on issues.

Related guest reviews

2

Dellas

Nov 6, 2024

·

Stayed 3 nights

We booked through Expedia. A room with street side view. When we got there they had us looking at the back alley. Then when I inquired they said the street side was an upgrade. It was not, according to Expedia. Very disappointed on how this was handled. We also had to ask for the bottle of wine that was supposed to come with the room. In the future I will not trust this property.

10

Jason

Mar 13, 2025

·

Stayed 5 nights

Great hotel close to all the action! The hotel seems new, the rooms are very clean and comfortable. Lalani and her front desk team were exceptional, going out of their way to answer questions and make suggestions with a friendly smile. Their entire staff is great, this includes the cleaning crew who is on top of everything; even a “good morning” greeting when you cross in the elevator. Location is a short walk from everything – restaurants, gift shops, gas station, store and shuttle buses. Parking is simple and easy. A nice lounge area with hot coffee and chocolate. They have a sister hotel across the street with a pool and restaurant. I need to extend a BIG thank you to Lalani who assisted with an issue unrelated to the hotel and was sure to follow up after our stay to be sure it was resolved. The Peaks are lucky to have Lalani!!

2

David

May 15, 2023

·

Stayed 1 night

The hotel itself was fine. Didn’t seem to be any facilities in the hotel but there was use of pool and (cardio only) gym in another hotel The terrible though was the staff. We paid for a room with a Mountain View but we were downgraded to a room with a view of the street. We are hotels.com gold members so it’s …. unusual…. to get a downgrade rather than an upgrade. On checkin we were told there were no upgrade rooms available. Funnily when we politely asked to be moved to the room we paid for, they showed us upgrade rooms but wanted to charge 100 dollars The staff were generally unfriendly, unhelpful and some times down right rude. We did get a good laugh though when we realized between the Australian staff and room downgrade, that we were in the plot of white lotus season 1

10

Kerry

Oct 10, 2025

·

Stayed 1 night

The front desk staff are very helpful and even helped book activities.

10

Richard

Dec 1, 2023

·

Stayed 1 night

One of my favourite stays in Banff from someone who spends 3-4 weekends there a year in hotels. Fantastic service including *very* early check in so we could change for an event.

8

Maribeth

Sep 9, 2025

·

Stayed 2 nights

Here’s a polished, professional-style review with clear pros and cons based on your experience: ⸻ Hotel Review Pros: • Great Location: Convenient access with easy parking. • Clean & Modern: Hotel was very clean and felt updated. • Friendly Staff (Mostly): The majority of staff were welcoming and pleasant. • Amenities: A small room offering complimentary coffee, tea, and water refills was a nice touch (though not well-communicated). • Dining Option Nearby: Breakfast available across the street at the sister property, where the food was very good (though menu was limited) and the staff were attentive. • Helpful Concierge (at sister property): Provided better information and engagement than the Peaks Hotel front desk staff. Cons: • Poor Room Assignment: Reserved a standard king, but was given a handicap-accessible room instead. When I asked to be moved, the only option offered was two queen beds or finding another hotel—an unsatisfactory solution. • Lack of Communication: No mention of the complimentary beverage room, which we only discovered on our last day. • Maintenance Issues: The fire alarm battery died our first evening, and although staff said it would be replaced during room cleaning, it wasn’t. We had to call again late in the evening after a long day, which was inconvenient. • Limited Front Desk Service: Minimal interaction, with staff not as proactive or helpful as expected from a hotel of this standard.

6

Michael

Feb 5, 2024

·

Stayed 4 nights

Weird room service times Staff was unhelpful with regards to a few items Woken by loud noises in early hours of morning Heating/cooling inconsistent

10

Reyad

Sep 2, 2025

·

Stayed 2 nights

Love this place. Staff are super friendly, hotel is extremely clean and in a great location. Definitely coming back here on our next trip to Banff.

10

Jane

Feb 27, 2023

·

Stayed 3 nights

This hotel is new and is in fantastic condition with contemporary decor, well-designed rooms and welcoming communal areas. Add to that the above-and-beyond service from the front desk staff (Jennifer knew my name when I walked in the door!) who also checked us in early and put our bags in the room (Melanie, Dan and Susanna also deserve a mention) - and you have an excellent stay. Would return again and again.

10

James

Dec 1, 2025

·

Stayed 1 night

Great staff and service. Nice touch with the birthday cake in the room. My wife loved it!

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AI-generated summary based on recent guest reviews

Location

Repeatedly praised central, walkable location near Banff Avenue, restaurants, shops and ski shuttles; many find it quiet despite being close to the action. Easy access and convenient for exploring on foot.

Related guest reviews

10

Ryun

Aug 26, 2025

·

Stayed 2 nights

This property was the perfect choice for our brief visit to Banff. The staff was amazing and the rooms are comfortable. With an unbeatable location, stylish rooms and modern amenities, I can fully recommend.

8

Chris

Nov 12, 2025

·

Stayed 1 night

Great central location to walk everywhere in town.

10

Monika

Feb 25, 2025

·

Stayed 5 nights

New, clean property in very convenient location. Close to Banff Ave and ski shuttles.

10

Shauna

Nov 16, 2025

·

Stayed 2 nights

Great location!

10

rosie

Oct 9, 2025

·

Stayed 4 nights

Wonderfully located

10

Mary

Jul 22, 2025

·

Stayed 2 nights

Great location in the downtown area of Banff. Staff was great! Room was very comfortable. Highly recommend it!

10

Abigail

May 4, 2025

·

Stayed 4 nights

This place is so awesome. Love the layout of the room I was in. Have everything that you need. The hotel is well located in downtown Banff, so really close walking of restaurant and shopping.

10

Brian

Feb 8, 2025

·

Stayed 4 nights

The Peaks was an amazing hotel and it location could not be matched.

10

Pat

Apr 7, 2024

·

Stayed 5 nights

Just the most convenient and central location you can imagine.

10

Borys

Feb 6, 2025

·

Stayed 4 nights

Perfect location, next to the bus stop to get a ride to ski slopes. Perfectly equiped room

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AI-generated summary based on recent guest reviews

Dining

No on-site restaurant; breakfast and dining options are at the sister property across the street. Guests like nearby eateries and some enjoyed the partner venue’s food, but several found crossing the street or the limited menu inconvenient.

Related guest reviews

8

carolyn

Jan 29, 2025

·

Stayed 1 night

Close to everything , how I wish we don’t have to cross the road to access spa and pool

8

Stefano

Mar 7, 2024

·

Stayed 4 nights

The hotel was clean and quiet. It was within walking distance to most things in downtown Banff. The only issue was that the advertised pool, gym, bar and restaurants were all in the hotel across the street. It was nice having access to these amenities but inconvenient to have to put on your coat and boots to cross the street to use the pool/ gym.

10

Lea

Jan 6, 2023

·

Stayed 1 night

I like the fact that it’s new. Ive been into different hotels in banff and this one is by far the best. Distance from town isnt too bad. The only thing was breakfast was held across at banff park Lodge hotel and samw with the pool,

6

Steven

Sep 25, 2025

·

Stayed 1 night

Lovely clean room, however I had to change rooms initially as the first one was located over the restaurant rear area where staff hang out and was noisy. Also for the price, there is no room service or any way to order food or drinks to the room apart from uber eats. No real lobby or hangout area. The pool is nice and very well kept. However, There isn't even a vending machine for soft drinks. For the price you'd expect to have these little extras considering places in the same area accomodate these things. Loved the room, lovely staff, but for the price lacking some facilities. Also charged for late checkout, the only place ived stayed on Thai whole trip through Canada that has charged me, and at almost $1000 a night you'd expect that for free if they didn't need to get the room turned around quickly.

10

Martyn

Oct 30, 2025

·

Stayed 4 nights

We enjoyed our 4-night stay at the Peaks Hotel. Room was very modern and spacious, with 2 double beds, and made the most of the space through being well designed, with ample storage. Hot drinks available in a room near reception. Swimming pool at the hotel across the road was just about big enough for some lengths but very easy to use. Very well located in the centre of Banff with lots of good restaurant options within fairly short walking distance. Would definitely stay there again.

10

Christopher

Sep 24, 2025

·

Stayed 2 nights

Booked Banff on whim coming from a visit with our parents in Saskatchewan, My Wife and I were pleastanly surprised with Peak . We’ve stayed in Banff at various hotels over the last 20 years skiing and spring / summer vacations and Peak has to be one of the nicest ! Had room service breakfast one morning and was delicious. Very very clean room , cozy and the shower in the bathroom was awesome . We will definitely stay again in the future ( already planning a spring ski trip in April ! ) 10/10 ⭐️⭐️⭐️⭐️⭐️

8

James

Dec 10, 2022

·

Stayed 6 nights

Very nice hotel, and the staff was excellent. No free parking, no restaurant, and lack of space in the room to place suitcases and clothing were negatives. There is a restaurant across the street which you have access to. Not always convenient to walk across the street the the temp is 0 Fahrenheit. Also, the breakfast that was served at Crave, was below average. Plenty of other options within close walking distance.

10

Edward

Feb 10, 2025

·

Stayed 2 nights

Great location. Hard to use the pool when it is not in the same building and it’s -20 outside. Probably should be advertised as it’s isn’t technically part of the hotel.

8

Maribeth

Sep 9, 2025

·

Stayed 2 nights

Here’s a polished, professional-style review with clear pros and cons based on your experience: ⸻ Hotel Review Pros: • Great Location: Convenient access with easy parking. • Clean & Modern: Hotel was very clean and felt updated. • Friendly Staff (Mostly): The majority of staff were welcoming and pleasant. • Amenities: A small room offering complimentary coffee, tea, and water refills was a nice touch (though not well-communicated). • Dining Option Nearby: Breakfast available across the street at the sister property, where the food was very good (though menu was limited) and the staff were attentive. • Helpful Concierge (at sister property): Provided better information and engagement than the Peaks Hotel front desk staff. Cons: • Poor Room Assignment: Reserved a standard king, but was given a handicap-accessible room instead. When I asked to be moved, the only option offered was two queen beds or finding another hotel—an unsatisfactory solution. • Lack of Communication: No mention of the complimentary beverage room, which we only discovered on our last day. • Maintenance Issues: The fire alarm battery died our first evening, and although staff said it would be replaced during room cleaning, it wasn’t. We had to call again late in the evening after a long day, which was inconvenient. • Limited Front Desk Service: Minimal interaction, with staff not as proactive or helpful as expected from a hotel of this standard.

8

Alan

Sep 2, 2024

·

Stayed 5 nights

Food service and amenities were available across the street at a partner hotel.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $151	6 $170	7 $231
8 $149	9 $149	10 $149	11 $140	12 $61	13 $193	14 $231
15 $149	16 $153	17 $150	18 $153	19 $153	20 $204	21 $238
22 $159	23 $330	24 $322	25 $201	26 $168	27 $293	28 $316
29 $153	30 $153

Su	Mo	Tu	We	Th	Fr	Sa
		1 $159	2 $156	3 $159	4 $257	5 $234
6 $191	7 $184	8 $187	9 $181	10 $191	11 $243	12 $267
13 $180	14 $187	15 $183	16 $177	17 $198	18 $243	19 $319
20 $279	21 $389	22	23	24 $433	25	26 $568
27 $536	28 $712	29 $525	30 $525	31 $602

Peaks Hotel and Suites

Prices for Peaks Hotel and Suites

Monthly average prices

About this property

Location

Room options

Loft Suite

Junior Studio, 2 Queen Beds, Partial View with Balcony

Standard Room, 1 King Bed, Partial View

Summit One Bedroom Suite, 1 King Bed

Standard Room, 2 Queen Beds, Back Alley View

Junior Studio, 2 Queen Beds, Street View

Standard Room, 2 Queen Beds, Partial View with Balcony

Loft Suite, Balcony

Standard Room, 1 King Bed, Back Alley View

Junior Studio, 1 King Bed, Back Alley View with Balcony

Guest reviews of Peaks Hotel and Suites

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Peaks Hotel and Suites

Considering this hotel for your Banff trip?

Prices for upcoming dates